WoodSpring Suites Austin Georgetown

Hotels
•
WoodSpring
5.3 (295 reviews)
904 Rockmoor Drive , Georgetown , US
+1 512-688-4366

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Some rooms described as clean and quiet
Spacious rooms and large bed
Good shower and working A/C
Adequate towels, toilet paper and waste baskets
Functional refrigerator and microwave
Cons:
Reservations canceled or denied on arrival; rooms sold out despite confirmation
Rude or unhelpful staff and poor handling of situations
Requests for refunds due to not receiving paid accommodations
Cleanliness problems for some guests (roach, condensation, peeling furniture, rust)
Lack of ice machine/ice trays and some damaged furniture (peeling recliner)

Categories

Cleanliness
6.5
Mixed reports: some guests called rooms "clean and quiet" while others reported roaches, condensation, peeling furniture and minor cleaning issues.
Service
1.5
Strong negative sentiment: multiple guests reported canceled or denied reservations, rude/unhelpful staff, and requests for refunds due to poor handling.
Location
5.3
Standard quality for this hotel tier
Room Quality
8.5
Generally positive for room features: spacious rooms, large bed, good shower and adequate towels; some guests noted shabby areas, peeling furniture and rust.
Amenities
8.8
Mixed: guests praised A/C, fridge, microwave, towels and toiletries, but noted lacking ice facilities and a peeling recliner.
Value for Money
3
Poor value reported due to guests paying for reservations they could not use, requests for refunds, and inconsistent service.
Food and Beverage
5.3
Standard quality for this hotel tier
Overall Experience
3.5
Overall negative: several serious service failures and some cleanliness issues, though some guests experienced decent rooms and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:27

Property Description

Modern Accommodation with Free WiFi
WoodSpring Suites Austin Georgetown offers comfortable and air-conditioned rooms with free WiFi, ensuring you stay connected throughout your visit. Each room features a private bathroom for your convenience.

Convenient Amenities for Guests
Enjoy access to a fitness centre during your stay, perfect for keeping up with your workout routine. The hotel also provides around-the-clock guidance at the reception, with staff fluent in both English and Spanish to assist you at any time.

Near Major Attractions
Located close to popular landmarks such as Moody Center and University of Texas at Austin, WoodSpring Suites Austin Georgetown is the ideal choice for travelers. With Texas Memorial Stadium and Austin-Bergstrom International Airport nearby, your stay promises both convenience and comfort.

Book your stay at WoodSpring Suites Austin Georgetown for a seamless and enjoyable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AUS

Location

Guest Reviews

5.3
Based on 295 reviews
Cleanliness: 6.5
Service: 1.5
Location: 5.3
Room Quality: 8.5
Amenities: 8.8
Value for Money: 3
Food and Beverage: 5.3
Overall Experience: 3.5
G
Giles • family_with_children • us
3
Pros:

Air conditioner and heating

Cons:

150 Dollar deposit

2026-11-06 • via Nuitee
L
Legacy • family_with_children • us
10
I am coming back
Pros:

the price and comfort. the clean room it was great for everything

2026-11-05 • via Nuitee
A
Araceli • extended_group • us
1
Pros:

the front desk service was bad

Cons:

the front desk service was bad

2026-11-03 • via Nuitee
B
Bernardo • solo_traveller • us
1
Pros:

Couldn’t sleep. Too much noise on upper floor

Cons:

Front desk and there’s no control on noise after hrs

2026-11-01 • via Nuitee
V
V • family_with_children • us
1
SOLD OUT even when I got a reservation confirmation code
Pros:

NOTHING

Cons:

I booked my reservation almost a month before my event and when I got to the hotel they told me it was sold out and that there was no way for me to get a room, even when I got a room for the weekend and a confirmation code, terrible service, there is no reason to be using this app if it doesn't guarantee you will have the room you booked 0/10

2026-10-26 • via Nuitee
S
Sergio • family_with_children • us
1
Cons:

Ellos me cancelaron la reserva sin avisar mal servicio

2026-10-26 • via Nuitee
J
Juan Miguel Jaime • solo_traveller • us
1
Don't make the mistake of booking in that dump.
Pros:

Absolutely nothing. Terrible service, ugliest place ever.

Cons:

They took my reservation and money. I arrived, and the lobby was closed. They refused to open the doors and just yelled at me that there was no availability. Never refunded me the money and used the excuse that it was a last-minute booking.

2026-10-19 • via Nuitee
R
Robert • solo_traveller • us
10
Good value
Pros:

Clean and quiet

Cons:

No ice trays for the freezer. No ice machine. Had to buy my own ice and leave behind

2026-10-17 • via Nuitee
D
Damian • solo_traveller • us
1
Cons:

The new management is absolutely trash!!

2026-10-15 • via Nuitee
D
Diego • solo_traveller • us
2
2026-10-11 • via Nuitee
A
Adan • couple • us
6
2026-10-07 • via Nuitee
J
Juan thomas • couple • us
1
The staff were rude and difficult during check in and the room was just okay.
Pros:

The room was nice and that was it

Cons:

The staff were rude

2026-10-07 • via Nuitee
M
Marshall • solo_traveller • us
1
Bad
Pros:

There is unfortunately nothing positive I can say about my experience at this property. It was, without question, one of the worst hotel experiences I have ever had, and I am requesting a full refund.

The level of customer service I received was unacceptable. I had a valid reservation, yet the situation was handled so poorly that I ultimately had to sleep in my car overnight. No paying guest with a confirmed reservation should ever be placed in that position.

I am particularly disappointed with Ms. Olivia's handling of the situation. Despite my having a reservation, I was told otherwise, and I found her communication to be inaccurate and unhelpful. I did not see her in person and could only communicate with her by telephone—when I was able to get an answer. Rather than receiving assistance in resolving the problem, I was left without appropriate accommodations.

The experience was made even more frustrating by the fact that I subsequently received significantly better service at the Holiday Inn Express up the road. The difference in professionalism, responsiveness, and basic customer care was remarkable.

As a business professional myself, I consider this level of service completely unacceptable. An employee handling a customer's confirmed reservation in this manner would face serious accountability in my company.

I paid for accommodations and service that I did not receive. Therefore, I am requesting a full refund of all charges associated with my reservation. I would appreciate management reviewing what occurred and responding promptly with confirmation that my refund will be processed.

Cons:

Everything!!!! The staff was incompetent and not helpful.

2026-08-21 • via Nuitee
A
Alexis • couple • us
7
Pleasant
Pros:

The staff at check in where friendly and welcoming.

Cons:

Room was nice and spacious for us, just needed minor cleaning improvements.

2026-08-17 • via Nuitee
A
Alika • solo_traveller • ar
4
2026-08-09 • via Nuitee
D
debra • solo_traveller • us
1
Had hoped for better.
Pros:

Nothing really

Cons:

The room was shabby, the floors had condensation, the sink was clogged and had a roach in it. There was peeling on the furniture, and rust on the lamp.

2026-08-03 • via Nuitee
E
Esequiel • solo_traveller • us
9
Pros:

A/C was on when I came in. The large bed, there should've been more pillows. The shower was great and easy to deal with. Enough towels and body towels. Enough toilet paper. Enough waste baskets. The refrigerator was excellent, and the microwave was great.

Cons:

The recliner chair it was peeling.

2026-07-07 • via Nuitee
L
leonardo • extended_group • mx
10
2026-07-03 • via Nuitee
N
Nuñez Villatoro • couple • us
7
2026-06-30 • via Nuitee
B
Barbara • family_with_children • us
2
Looking for a hotel to stay in while I repair my house
Pros:

the view

Cons:

Hello,

I am very disappointed with my recent stay at your hotel. The room was not clean, the bathroom appeared poorly cleaned, and there were cockroaches of different sizes in the room. I actually wanted to leave the same day I checked in, but I was told there would be no refund, so I had no choice but to stay the night.

The room conditions were unacceptable. The air conditioner leaked water onto the floor, and when I lowered the temperature, the walls became damp and sweaty. One of the lamps was not working, and the fixtures appeared rusty. The hallway also had an unpleasant odor.

Additionally, the bedding was inadequate. There were only sheets on the bed and no proper blanket provided.

I was later informed that I would receive a refund because I checked out one day early, but I have not received any refund or deposit. I would appreciate an update regarding my refund as soon as possible.

Thank you.

2026-06-18 • via Nuitee