Novotel Xi'an The Bell Tower

Hotels
•
Novotel
9.2 (207 reviews)
No 16 Anban Street Xincheng District , Xi'an , cn

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Good buffet
Cons:
Cleanliness issues
Crowded breakfast room
Inconsistent air conditioning

Categories

Cleanliness
8.45
Some reviews mentioned cleanliness issues, particularly with stained linens and dark bathroom lighting.
Service
9.45
The staff is consistently mentioned as friendly, helpful, and accommodating.
Location
9.95
The hotel is well-located near main attractions, making it very convenient for guests.
Room Quality
8.95
Rooms are spacious with comfortable beds, although there were mentions of poor air conditioning.
Amenities
8.95
Good amenities are mentioned, such as free laundry access and a variety of dining options.
Value for Money
9.45
Good value is highlighted, especially regarding the variety in the buffet.
Food and Beverage
8.45
Breakfast is varied but can be crowded; some international options are limited.
Overall Experience
9.95
Guests had a very positive experience overall, enjoying the stay and the hotel's features.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 19:22

Property Description

Central Location

Modern Amenities

Family-friendly Services

To experience the perfect blend of luxury and convenience in the heart of Xi'an, book your stay at Novotel Xi'an The Bell Tower today.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People no matter the age stay for CNY 288 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 207 reviews
Cleanliness: 8.45
Service: 9.45
Location: 9.95
Room Quality: 8.95
Amenities: 8.95
Value for Money: 9.45
Food and Beverage: 8.45
Overall Experience: 9.95
D
Dorit Danin • solo_traveller • il
10
Great hotel in xian
Pros:

Excellent location, the hotel is clean, the staff is courteous, the reception staff helped with any questions.

2026-05-08 • via Nuitee
A
Amit • couple • nz
9
2026-05-07 • via Nuitee
A
Alex • extended_group • nz
10
Good value for money and great location.
Pros:

Great location. Modern internal set up.

Cons:

The composition of the toilet and shower was odd, took a while to get used to.

2026-05-07 • via Nuitee
M
Mirant • solo_traveller • in
9
2026-05-04 • via Nuitee
B
Bhatnagar • extended_group • in
9
Stay was very comfortable
Pros:

Breakfast was decent. Location was excellent right near Bell Tower. Staff was very humble and went out of their way to help us.

2026-05-02 • via Nuitee
P
Peter • couple • za
9
we enjoyed the stay, specious room and great location
Pros:

comfortable room
great location
breakfast ok

Cons:

nothing

2026-05-02 • via Nuitee
S
SHAO WEI • couple • tw
10
2026-05-02 • via Nuitee
E
Eric • solo_traveller • ca
4
Not recommended. Too many bad experiences mashed together.
Pros:

After looking forward to this hotel as the cap to our three week trip in China, we were thoroughly disappointed. Online, it presents itself as luxurious and having lots of fancy amenities. That, along with its international brand reputation and usual high value for money trend with Chinese hotels, we expected this to be the nicest place we stayed - especially considering it was the most expensive hotel we stayed at in three weeks (600 yuan per night). 


I'll start with the good. The bed was comfortable enough and the room was clean. There is a daily tea time with coffee, tea and small snacks which is nice. There are stacks of water by every elevator if you need more. And the bathroom in our room was modern and nice - though small. It is also in a fantastic location. It probably couldn't be better placed to access a lot of the main sites by foot. That's about it. 

Cons:

Now the not so good. Upon arrival, our check in seemed fine until we got to the room and immediately noticed the "window" was an internal one that simply faced a brick wall. Light would come in but it felt like a dungeon. We booked the king room online because, naturally, it presents itself as larger and more equipped than the other offerings. We asked to change rooms and they showed us a twin room with an actual window. It seemed like a downgrade, considering we had paid for a nicer room with a bigger bed, but we accepted considering it wasn't a dungeon. Upon accepting, we were told that it would cost 800 yuan extra. What? For a downgrade? We assumed, if anything, we would be getting money back or they would simply swap rooms and we would eat the downgrade. That was nuts. Don't book the king room, I guess. Book the smaller twin room, which is somehow the upgrade?

The next failing of this place is the wifi. Or lack thereof. There simply is none. We did not manage to connect to their wifi at all for the 5 days we were there. Every time we went to them seeking assistance, they insisted it was our phones or our laptop. Or our vpn. Or...whatever else could be our fault. We had zero issues at our hotels all across China. None in Beijing, Chongqing, Chengdu, Wuhan....Check the wifi score on booking. This is clearly an issue at their hotel that they are not resolving.

Finally the breakfast. It was quite bad. We are fine with Chinese breakfasts and enjoyed them in Wuhan, Chongqing and elsewhere. This was simply a bad breakfast. The options would be 5 or 6 variations of the same thing (curd), a vat labeled quite literally "mush", some overly steamed bokchoy, some bland potatoes and then for the western options, pizza, fries, chicken nuggets and some stale cereal. The baked goods all tasted either like nothing, or something you would get at Walmart, if you're familiar with their low quality.

2026-05-01 • via Nuitee
M
Mustafa • extended_group • tr
7
Pros:

Tesisin konumu güzel şehir merkezinde , geniş odası idare eder yataklar çok sertti.

Cons:

Yatakları çok sertti biraz rahatsızdı. Temizlik idare ederdi.

2026-05-01 • via Nuitee
W
WTY • solo_traveller • sg
9
Pros:

Loved the room's layout. Not huge but very functional and well thought out from a hotel customer's point of view. Room is also extremely clean and dailu cleaning services is excellent.

Location is super convenient. There are plenty of bottled water too.

Cons:

The roads can sometimes be a little noisy. But hotel was proactive in providing fresh ear buds daily.

2026-04-30 • via Nuitee
T
Tracy • couple • au
8
2026-04-29 • via Nuitee
J
Joseph • couple • au
8
Friendly staff
Pros:

Central

Cons:

Clean

2026-04-28 • via Nuitee
Z
Zaileen • couple • sg
10
Good location
Pros:

It was central to everything. Comfortable beds and the bidet in the toilet is a plus point. The free laundry facilities was also a huge bonus. We enjoyed our 7 nights stay. Will return to this property next time we are in Xi’an

Cons:

Nothing

2026-04-27 • via Nuitee
R
Raquel Shaw Hespanhol • solo_traveller • pt
10
Pros:

Everything was good during our stay.

Cons:

No complains.

2026-04-25 • via Nuitee
S
Su mei • extended_group • my
9
2026-04-19 • via Nuitee
B
Billie • family_with_children • au
9
Overall good place for price and location
Pros:

The doorman and concierge were very lovely

Cons:

The toilet was a bit smelly.

2026-04-18 • via Nuitee
L
Lena • family_with_children • au
9
Best part was the porter. He was super intuitive and proactive in helping us with our luggage as soon as we arrived.
Pros:

Location is very convenient. Lots of eateries and shopping nearby.

Cons:

The front desk staff could be a bit friendlier.

2026-04-14 • via Nuitee
J
Justin • family_with_children • nl
8
Pros:

Excellent location steps from the drum tower and subway. Room was spacious, comfortable and clean. Staff were friendly and helpful.

2026-04-14 • via Nuitee
S
Sigi • solo_traveller • be
10
Pros:

Zeer vriendelijk en behulpzaam personeel, geluiddichte kamers, goed gelegen.

Cons:

Niets

2026-04-13 • via Nuitee
R
renato • couple • ar
8
2026-04-12 • via Nuitee