Novotel Xi'an The Bell Tower

Hotels
•
Novotel
9.2 (164 reviews)
No 16 Anban Street Xincheng District , Xi'an , cn

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Good buffet
Cons:
Cleanliness issues
Crowded breakfast room
Inconsistent air conditioning

Categories

Cleanliness
8.45
Some reviews mentioned cleanliness issues, particularly with stained linens and dark bathroom lighting.
Service
9.45
The staff is consistently mentioned as friendly, helpful, and accommodating.
Location
9.95
The hotel is well-located near main attractions, making it very convenient for guests.
Room Quality
8.95
Rooms are spacious with comfortable beds, although there were mentions of poor air conditioning.
Amenities
8.95
Good amenities are mentioned, such as free laundry access and a variety of dining options.
Value for Money
9.45
Good value is highlighted, especially regarding the variety in the buffet.
Food and Beverage
8.45
Breakfast is varied but can be crowded; some international options are limited.
Overall Experience
9.95
Guests had a very positive experience overall, enjoying the stay and the hotel's features.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 19:22

Property Description

Central Location

Modern Amenities

Family-friendly Services

To experience the perfect blend of luxury and convenience in the heart of Xi'an, book your stay at Novotel Xi'an The Bell Tower today.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People no matter the age stay for CNY 288 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 164 reviews
Cleanliness: 8.45
Service: 9.45
Location: 9.95
Room Quality: 8.95
Amenities: 8.95
Value for Money: 9.45
Food and Beverage: 8.45
Overall Experience: 9.95
B
Billie • family_with_children • au
9
Overall good place for price and location
Pros:

The doorman and concierge were very lovely

Cons:

The toilet was a bit smelly.

2026-04-18 • via Nuitee
L
Lena • family_with_children • au
9
Best part was the porter. He was super intuitive and proactive in helping us with our luggage as soon as we arrived.
Pros:

Location is very convenient. Lots of eateries and shopping nearby.

Cons:

The front desk staff could be a bit friendlier.

2026-04-14 • via Nuitee
J
Justin • family_with_children • nl
8
Pros:

Excellent location steps from the drum tower and subway. Room was spacious, comfortable and clean. Staff were friendly and helpful.

2026-04-14 • via Nuitee
S
Sigi • solo_traveller • be
10
Pros:

Zeer vriendelijk en behulpzaam personeel, geluiddichte kamers, goed gelegen.

Cons:

Niets

2026-04-13 • via Nuitee
R
renato • couple • ar
8
2026-04-12 • via Nuitee
S
sarmar • solo_traveller • sk
8
2026-04-11 • via Nuitee
J
Jocelyn • family_with_children • au
9
20 out of 10 stars. Highly recommended
Pros:

Modern, brand new and well maintained. Good selection of breakfast and amazing value for money. Perfect location

Cons:

Guests who smoke even though it’s a nonsmoking hotel, not the hotels fault though but fumes do permeate through the rooms

2026-04-11 • via Nuitee
A
artyca • family_with_children • my
7
A nice conveniently located hotel perfect for short stays and for exploring Xian
Pros:

Fantastic location close to the Bell Tower and also the subway station.
Room was nicely sized with comfortable bed.
Modern toilet with electronic bidet is much appreciated!
Good breakfast although with limited selection of meals.

Cons:

Cigarette smell was prevalent throughout our stay there and even though the staff brought in an air purifier, it didn't help!
Water pressure in the shower could be better.
Room cleanliness could have been slightly better.

2026-04-10 • via Nuitee
G
Gergely • family_with_children • hu
10
2026-04-09 • via Nuitee
G
Gavin • solo_traveller • gb
10
2026-04-08 • via Nuitee
M
Maria Isabel • family_with_children • es
9
Pros:

La habitación amplia.

Cons:

Nada

2026-04-08 • via Nuitee
P
Pablito_MasHaas • solo_traveller • es
8
2026-04-07 • via Nuitee
E
Eva • couple • ve
10
2026-04-06 • via Nuitee
S
Silsuhe • family_with_children • es
9
Pros:

Muy céntrico, al lado de todo. El hotel está muy limpio, las habitaciones muy cómodas.

Cons:

El váter demasiado moderno, hace muchísimo ruido. Si tu acompañante va por la noche, te despierta seguro.
Las luces igual un lío, terminas encendiendo toda la habitación para ir al baño.

2026-04-06 • via Nuitee
G
Gloria • family_with_children • hk
10
2026-04-05 • via Nuitee
K
Kuznetsov • family_with_children • ru
10
2026-04-04 • via Nuitee
N
Nicolas • couple • be
6
Good location
Pros:

The location

Cons:

The bed was not comfortable and the pillows weren’t good.

2026-04-01 • via Nuitee
A
Arrieta Guevara • couple • es
10
Pros:

Su ubicación era excelente y fuera del ruido de la zona turística.
La atención muy amable delnperdonal del hotel!!!

Cons:

Que la ventana de la habitación daba a una pared !!

2026-04-01 • via Nuitee
S
Susana • family_with_children • es
8
Pros:

La ubicación, estaba muy limpio y moderno

Cons:

Eran muy amables pero solo hablaban en chino

2026-04-01 • via Nuitee
C
Carola • family_with_children • gb
9
2026-03-31 • via Nuitee