Staybridge Suites - Nashville - Franklin by IHG

Hotels
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Staybridge Suites
9 (362 reviews)
3601 Mallory Lane , Franklin , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Free wired internet
Self parking (surcharge)
Offsite parking discounted rates available
Fitness facilities (surcharge)
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Spacious rooms
Good breakfast options
Cons:
Housekeeping issues
Timing of breakfast
Cleanliness concerns

Categories

Cleanliness
8.14
Multiple mentions of issues with housekeeping and cleanliness.
Service
9.61
Positive experiences with staff mentioned frequently.
Location
9.15
Location was convenient for visits, but somewhat far from downtown.
Room Quality
9.1
Generally positive feedback about room size and amenities.
Amenities
9.13
Breakfast options noted but with some points on timing.
Value for Money
9.09
Considered a good choice for the value despite the issues.
Food and Beverage
8.64
Breakfast options varied but had noted issues with timing and food temperature.
Overall Experience
9.11
Overall a positive experience but with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:26

Property Description

Convenient Location:
Located in Franklin, Staybridge Suites - Nashville - Franklin, an IHG Hotel offers easy access to popular attractions like Bridgestone Arena and Ryman Auditorium, all within 29 km.

Modern Amenities:
Enjoy a comfortable stay with free WiFi throughout the property, a fitness centre to stay active, and free private parking for added convenience.

Spacious Accommodation:
The hotel offers well-equipped rooms with a desk, flat-screen TV, and private bathroom with complimentary toiletries, ensuring a relaxing stay for all guests.

Experience the perfect blend of comfort and convenience at Staybridge Suites - Nashville - Franklin. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9
Based on 362 reviews
Cleanliness: 8.14
Service: 9.61
Location: 9.15
Room Quality: 9.1
Amenities: 9.13
Value for Money: 9.09
Food and Beverage: 8.64
Overall Experience: 9.11
J
jessicabI6019SC • Family
8
Nice rooms, great breakfast, a few quirks
Pros:

There are great things about the hotel. The staff is friendly, the breakfast is good for a free chain hotel breakfast, and the rooms are spacious at a reasonable rate. We used the gym and pool as well which were both great. Two things to keep in mind: the first, as I’m now seeing other reviews mention, is that there really is no housekeeping offered during your stay. We stayed 3 nights and no one made our bed etc and I had to call the front desk to have the trash taken out (we had a toddler so lots of diapers in 2 days!) and the front desk said our room should’ve been made over Sunday and never explained why it wasn’t. The other thing is that their general store doesn’t have prices listed. We purchased two single use tide packets and they charged $6 each which is simply predatory behavior.

2026-04-17 • via Tripadvisor
S
Samantha • family_with_children • us
10
Clean and comfy stay!
Pros:

Clean, new, friendly-responsive staff. Great indoor pool and gym.

Cons:

NA

2026-04-12 • via Nuitee
D
Dukek • family_with_children • us
9
2026-04-12 • via Nuitee
L
Lydia • family_with_children • us
9
Nice facility. Would stay again.
Pros:

Clean rooms and nice polite staff

Cons:

Very busy location. Crowded

2026-04-06 • via Nuitee
D
Deborah • extended_group • us
7
2026-03-19 • via Nuitee
W
Wesley • family_with_children • us
8
The space accommodated me an my family well everyone was comfortable an was able to prepare meals
Pros:

Breakfast was great an the location was safe quiet convenient

Cons:

Room keeping could have swap out towels had to go to front desk an ask for towels

2026-03-17 • via Nuitee
B
Barbara • couple • us
10
Loved our stay at The Staybridge. Comfy beds and very clean
Pros:

Easy to get to from the interstate. Very clean with comfortable beds. Felt safe at this very nice hotel.

Cons:

Everything was perfect. The room we booked was not available upon arrival so the front desk upgraded our room.

2026-02-14 • via Nuitee
V
Vaughan • family_with_children • us
10
2026-02-11 • via Nuitee
J
Jennifer • extended_group • us
8
2026-01-28 • via Nuitee
C
ClintTraveler • Family • Coralville, Iowa
4
Pet friendly means not human friendly
Pros:

Probably should've done my homework to see that they are pet friendly. Which means every room is gonna smell like an animal. And you can't trust any of them to not have fleas.

I would recommend this hotel as well as every hotel that uses dispensers in the shower to label them more for the person that wears glasses. Put a big S, or C, or whatever to identify what's coming out of the bottle with your glasses off in the shower. It's hard to read.

2026-01-23 • via Tripadvisor
K
Kaitlyn • extended_group • us
10
2026-01-22 • via Nuitee
S
Stephani • family_with_children • us
10
2026-01-19 • via Nuitee
S
Stephani • family_with_children • us
10
2026-01-19 • via Nuitee
E
Erin • extended_group • us
10
Friendly & helpful staff, clean hotel, comfortable room, and convenient to restaurants & shopping
Pros:

Breakfast food selection

Cons:

Food temp. Eggs were cold in some spots

2026-01-19 • via Nuitee
E
Edna • family_with_children • us
10
Hotel was very clean and welcoming. Staff was excellent..
Pros:

Breakfast was good. We had biscuits/sausage gravy, scrambled eggs. Also, waffles, all kinds of fresh fruit, donuts and some other pastries. They also had yogurt with different toppings for it.And oatmeal.

2026-01-12 • via Nuitee
M
Mary • family_with_children • us
8
Ok but breakfast needed to be set earlier
Pros:

Loved the two separate suites joined in the middle with seating area and kitchen

Cons:

Breakfast on the weekend doesn’t begin until til 7:30. That is much too late for anyone needing to leave early.
We had a tour of Country Music Hall of Fame that began at 8:15. We had to buy breakfast elsewhere.

2026-01-02 • via Nuitee
K
Kaitlyn • extended_group • us
10
2025-12-18 • via Nuitee
K
Kelly • extended_group • us
10
Carlo was the attendant at the desk. He was awesome. Very nice and professional. What an asset .
Pros:

Breakfast buffet was great with multiple choices

2025-12-18 • via Nuitee
J
Jason • couple • us
10
2025-12-08 • via Nuitee
S
spencer • extended_group • us
10
Just like home
Pros:

Probably the best hotel experience we’ve had. The rooms were huge, lots of living space, nice kitchen, nice bathroom, very clean. What more could you ask for

Cons:

Not one complaint

2025-12-04 • via Nuitee