Staybridge Suites - Nashville - Franklin by IHG

Hotels
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Staybridge Suites
9 (359 reviews)
3601 Mallory Lane , Franklin , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Free wired internet
Self parking (surcharge)
Offsite parking discounted rates available
Fitness facilities (surcharge)
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Spacious rooms
Good breakfast options
Cons:
Housekeeping issues
Timing of breakfast
Cleanliness concerns

Categories

Cleanliness
8.14
Multiple mentions of issues with housekeeping and cleanliness.
Service
9.61
Positive experiences with staff mentioned frequently.
Location
9.15
Location was convenient for visits, but somewhat far from downtown.
Room Quality
9.1
Generally positive feedback about room size and amenities.
Amenities
9.13
Breakfast options noted but with some points on timing.
Value for Money
9.09
Considered a good choice for the value despite the issues.
Food and Beverage
8.64
Breakfast options varied but had noted issues with timing and food temperature.
Overall Experience
9.11
Overall a positive experience but with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:26

Property Description

Convenient Location:
Located in Franklin, Staybridge Suites - Nashville - Franklin, an IHG Hotel offers easy access to popular attractions like Bridgestone Arena and Ryman Auditorium, all within 29 km.

Modern Amenities:
Enjoy a comfortable stay with free WiFi throughout the property, a fitness centre to stay active, and free private parking for added convenience.

Spacious Accommodation:
The hotel offers well-equipped rooms with a desk, flat-screen TV, and private bathroom with complimentary toiletries, ensuring a relaxing stay for all guests.

Experience the perfect blend of comfort and convenience at Staybridge Suites - Nashville - Franklin. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9
Based on 359 reviews
Cleanliness: 8.14
Service: 9.61
Location: 9.15
Room Quality: 9.1
Amenities: 9.13
Value for Money: 9.09
Food and Beverage: 8.64
Overall Experience: 9.11
D
Deborah • extended_group • us
7
2026-03-19 • via Nuitee
W
Wesley • family_with_children • us
8
The space accommodated me an my family well everyone was comfortable an was able to prepare meals
Pros:

Breakfast was great an the location was safe quiet convenient

Cons:

Room keeping could have swap out towels had to go to front desk an ask for towels

2026-03-17 • via Nuitee
B
Barbara • couple • us
10
Loved our stay at The Staybridge. Comfy beds and very clean
Pros:

Easy to get to from the interstate. Very clean with comfortable beds. Felt safe at this very nice hotel.

Cons:

Everything was perfect. The room we booked was not available upon arrival so the front desk upgraded our room.

2026-02-14 • via Nuitee
V
Vaughan • family_with_children • us
10
2026-02-11 • via Nuitee
J
Jennifer • extended_group • us
8
2026-01-28 • via Nuitee
K
Kaitlyn • extended_group • us
10
2026-01-22 • via Nuitee
S
Stephani • family_with_children • us
10
2026-01-19 • via Nuitee
S
Stephani • family_with_children • us
10
2026-01-19 • via Nuitee
E
Erin • extended_group • us
10
Friendly & helpful staff, clean hotel, comfortable room, and convenient to restaurants & shopping
Pros:

Breakfast food selection

Cons:

Food temp. Eggs were cold in some spots

2026-01-19 • via Nuitee
E
Edna • family_with_children • us
10
Hotel was very clean and welcoming. Staff was excellent..
Pros:

Breakfast was good. We had biscuits/sausage gravy, scrambled eggs. Also, waffles, all kinds of fresh fruit, donuts and some other pastries. They also had yogurt with different toppings for it.And oatmeal.

2026-01-12 • via Nuitee
M
Mary • family_with_children • us
8
Ok but breakfast needed to be set earlier
Pros:

Loved the two separate suites joined in the middle with seating area and kitchen

Cons:

Breakfast on the weekend doesn’t begin until til 7:30. That is much too late for anyone needing to leave early.
We had a tour of Country Music Hall of Fame that began at 8:15. We had to buy breakfast elsewhere.

2026-01-02 • via Nuitee
K
Kelly • extended_group • us
10
Carlo was the attendant at the desk. He was awesome. Very nice and professional. What an asset .
Pros:

Breakfast buffet was great with multiple choices

2025-12-18 • via Nuitee
K
Kaitlyn • extended_group • us
10
2025-12-18 • via Nuitee
J
Jason • couple • us
10
2025-12-08 • via Nuitee
S
spencer • extended_group • us
10
Just like home
Pros:

Probably the best hotel experience we’ve had. The rooms were huge, lots of living space, nice kitchen, nice bathroom, very clean. What more could you ask for

Cons:

Not one complaint

2025-12-04 • via Nuitee
J
Joanne • family_with_children • us
10
Great place to stay with wonderful staff.
Pros:

Happy and helpful staff.

Cons:

Nothing to mention.

2025-12-03 • via Nuitee
T
tonya • couple • us
7
It was good except for roaches in our room
Pros:

Convenience

Cons:

Roaches

2025-11-18 • via Nuitee
G
Getaway301202 • Couples
4
Poor management and not well taken care of
Pros:

While the property is a bit out of the way from downtown Nashville, it was still a good choice for what we thought would be a good value. We arrived on Friday, October 10th in the late morning. Breakfast was done. Glancing around the lobby I saw a nice community room with a fireplace and tables and couches. Nothing special, but it was nice enough. We were able to go to our rooms at check in and that is where it started to fall apart. Upon opening the door, I could see right to the bed and I couldn't help but notice that the end of the bed was half tucked in and half just hanging. Is this a big deal? Not really, but it is telling that the housekeeping staff is not paying attention to detail. I walked to the bathroom and noticed that the carpet to the bathroom was severely ripped with strings splaying every which way which were a trip hazard. Saturday was a day out all day and upon return to my surprise there was no housekeeping done. Bed not made, dirty towels not picked up and no clean towels. This was shocking. I questioned the front desk and was told no housekeeping on the weekends. By Sunday, it was obvious that this hotel is totally rudderless on the weekend. No management to be seen anywhere. I saw housekeeping leaving the hotel, but they did not vacuum the common area. There were crumbs and food on the carpets, the curtains were askew and pillows were thrown about. This hotel has a manager who is MIA and clearly is not checking her property. She has no clue what is going on in the rooms and housekeeping is following her lead of no pride and they don't care. I called twice to speak to her and no return phone call. IHG was no help either. No partial refund, nothing. Very disapponting.

2025-10-20 • via Tripadvisor
J
Joseph • couple • us
10
2025-10-12 • via Nuitee
R
Richard • friends
10
Pros:

Great stay with Staybridge. Clean. Comfy. Convenient. Modern. We had a great stay!

2025-10-10 • via Nuitee