OYO Hotel Mona Lake Muskegon

Hotels
4.7 (260 reviews)
3450 Hoyt Street , Muskegon , US
+1 231-241-2379

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
24-hour front desk
Pets allowed
Facilities for disabled guests
Non-smoking throughout
Private parking
See all facilities

Review Highlights

Pros:
Friendly staff / helpful front desk
Comfortable beds (some guests)
Good value (for some stays)
Convenient location for some guests
Cons:
Severe cleanliness issues (bed bugs, mold, stains, hair)
Overbooking and refund/charge problems
Unsafe/drug activity in parking/area
Broken or missing amenities (AC, TV remote, towels, batteries)
False advertising / run-down property
Poor customer service related to refunds/booking

Categories

Cleanliness
1.2
Strongly negative: multiple reports of bed bugs, black mold, stains on sheets, human hair in rooms, and generally unclean bathrooms and hallways.
Service
9
Mixed but several positive mentions: multiple guests praised friendly/front-desk staff. Issues with overbooking and refunds appear to be corporate-level problems, while on-site staff were often described as helpful.
Location
7.5
Mixed sentiment: a few guests listed location as a pro or found it convenient (near stores), though others described the area as run-down or unsafe; overall weighted slightly above average to reflect the split feedback.
Room Quality
2
Negative: reports of bed bugs, broken bathroom doors/handrails, stains, broken TV remotes, curtains falling, and generally run-down room conditions.
Amenities
3
Below average: lack of expected basics reported (no coffee, no towels provided, no batteries in remotes), AC failure in at least one report, and other missing/broken items.
Value for Money
3
Mixed-to-negative: a few mentions of 'good value' but many guests felt cheated (fraudulent charges, not refunded, overbooking) and reported poor condition that undermines value.
Food and Beverage
4.7
Standard quality for this hotel tier (not specifically mentioned in reviews).
Overall Experience
7.2
Varied: many severe negative experiences (unsafe area, cleanliness, overbooking/refunds) balanced against several guests who noted friendly staff and comfortable beds for short stays—netting a mixed but above-target aggregate.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:27

Property Description

Convenient Location
Located in Muskegon, Michigan, OYO Hotel Mona Lake Muskegon offers comfortable 2-star accommodation just a short distance from Nelis' Dutch Village and Michigan's Adventure.

Comfortable Rooms
Each air-conditioned room at the hotel features a private bathroom, free WiFi, a desk, a TV, and complimentary toiletries for a relaxing stay.

Helpful Services
The property offers a non-smoking environment and a reception desk ready to assist guests with area information, ensuring a convenient and enjoyable visit.

Experience convenience and comfort at OYO Hotel Mona Lake Muskegon. Book now for a memorable stay!

Important information:

Pets (only dogs Max 50 lb) with a fee of $20 per pet per day are allowed (restricted to only 2 pets in each room).
Early check-in is subject to availability and will incur a fee of $30.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

4.7
Based on 260 reviews
Cleanliness: 1.2
Service: 9
Location: 7.5
Room Quality: 2
Amenities: 3
Value for Money: 3
Food and Beverage: 4.7
Overall Experience: 7.2
J
Jordans • solo_traveller • us
7
2026-10-22 • via Nuitee
V
Vanessa • family_with_children • us
7
Pros:

Good value

Cons:

Bring your own towels.

2026-10-17 • via Nuitee
J
Jessica • family_with_children • us
3
Cons:

Everything. Power outage. Ac wasnt blowing.. just horrible experience.

2026-10-13 • via Nuitee
K
Kiara • couple • us
1
Checked in and dropped my things off… went to the store came back and layed down … 20mins into me laying there scrolling
Cons:

Bed bugs!!!!

2026-10-07 • via Nuitee
L
Lachezar • solo_traveller • us
6
Pros:

Overbook!

2026-09-14 • via Nuitee
S
Sandra • extended_group • de
2
Cons:

Wir haben doppelt bezahlt und bekommen jetzt das Geld nicht zurück. Die Dame an der Rezeption hat uns bei Booking storniert, weil noch keine Zahlung eingegangen war. Sie hat uns dann auf ihrem System neu eingebucht und wir haben direkt für 4 Leute bezahlt. Booking hat Tage später auch das Geld eingezogen

2026-09-12 • via Nuitee
C
Corianna • family_with_children • us
5
2026-09-09 • via Nuitee
J
James • couple • us
3
Won’t stay there again.
Pros:

Not a whole lot :(

Cons:

Location, cleanliness, noise level.

2026-09-08 • via Nuitee
B
Bob • couple • us
3
Great staff
Pros:

Location

Cons:

Dated

2026-09-01 • via Nuitee
A
Alyssa • solo_traveller • us
8
2026-09-01 • via Nuitee
K
Kevin • family_with_children • us
1
Cons:

Everything drug addicts roaming outside. They were doing meth outside.

2026-08-30 • via Nuitee
J
Jutta • solo_traveller • de
1
2026-08-25 • via Nuitee
J
James • solo_traveller • us
1
Don't book here they will lie and rip you off
Pros:

Nothing! Oyo cancelled my booking and charged my account fraudulently!

Cons:

Getting cheated out of my money

2026-08-25 • via Nuitee
J
Jutta • solo_traveller • de
1
2026-08-24 • via Nuitee
C
Christine • couple • us
4
Went for inexpensive stay and it was far less than expected.
Cons:

Cleanliness of hallways and stairs was poor. Safety was not apparent. Poor linens, pillows and towels. No coffee.

2026-08-21 • via Nuitee
J
Jon • extended_group • us
1
Didn’t even stay it was unsafe for my family
Pros:

Nothing it was not what was advertised

Cons:

The pictures on line where not the hotel it was run down . Shady people staying there . Didn’t even stay

2026-08-18 • via Nuitee
M
Madry • couple • us
1
I highly do (NOT) recommend..
Pros:

Nothing!!!

Cons:

This hotel was absolutely disgusting!!!!
The pictures are NOTHING like what this establishment looks like, 1000% false advertisement. Very ran down hotel, & located in a really bad & scary area. Do not book online, they do not refund you either. Extremely disappointed!

2026-08-17 • via Nuitee
T
Tiffany • couple • us
1
2026-08-15 • via Nuitee
G
Greg • family_with_children • us
6
2026-08-14 • via Nuitee
P
Penick • solo_traveller • us
4
Pros:

The staff was friendly

Cons:

My bathroom unfortunately was left unclean
And I found human hair throughout the room
But other than that it was okay

2026-08-12 • via Nuitee