Holiday Inn Express & Suites - Harrisburg S - Mechanicsburg by IHG

Hotels
Holiday Inn Express
8.5 (303 reviews)
5011 Louise Drive , Mechanicsburg , us

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Cons:
Food quality issues
Service inconsistencies

Categories

Cleanliness
7.5
Some reviews mention cleanliness but also indicate issues such as odors and inconsistent standards.
Service
9.5
Many guests report friendly and helpful staff, although there are mentions of unprofessional service in a specific case.
Location
9
Standard quality for this hotel tier.
Room Quality
9
Multiple guests found their rooms clean and comfortable.
Amenities
9
Guests appreciated available amenities, including the indoor pool and 24-hour coffee.
Value for Money
8
Concerns about pricing and value were noted by some guests.
Food and Beverage
7
Some guests reported food issues, like lukewarm meals and unpleasant odors.
Overall Experience
9
General sentiment was positive, balanced by some significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:58

Property Description

Convenient Location
Located in Mechanicsburg, Holiday Inn Express & Suites - Harrisburg S offers easy access to key attractions like Pennsylvania State Capitol, National Civil War Museum, Hersheys Chocolate World, and Hersheypark.

Modern Amenities
Enjoy a comfortable stay with amenities such as express check-in/out, a fitness centre, free WiFi, and a shared lounge. Relax in the indoor pool or grab a snack at the in-house bar.

Comfortable Rooms
Each room is equipped with air conditioning, a fridge, microwave, coffee machine, and free toiletries. Guests can also utilize the business area for their convenience.

Book your stay at Holiday Inn Express & Suites - Harrisburg S - Mechanicsburg, an IHG Hotel for a memorable experience.

Important information:

In response to Coronavirus (COVID-19), the pool facilities will be closed until further notice.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.5
Based on 303 reviews
Cleanliness: 7.5
Service: 9.5
Location: 9
Room Quality: 9
Amenities: 9
Value for Money: 8
Food and Beverage: 7
Overall Experience: 9
H
Hazbarbies extended_group us
10
Nice place with friendly staff
Pros:

Front desk staff was very friendly and helpful

2025-12-10 via Nuitee
F
Francis R DeBois Jr extended_group us
10
Pros:

The room was great and clean, the beds were comfortable and breakfast was wonderful

Cons:

Nothing

2025-10-23 via Nuitee
A
Andrea partner
10
Pros:

Room was clean and comfortable. No noise. I would definitely stay again.

2025-10-12 via Nuitee
A
Austyn extended_group ca
9
2025-10-07 via Nuitee
J
Joe family
10
Pros:

Very friendly and quiet place to stay

2025-10-06 via Nuitee
G
Grace
10
Pros:

We’re always happy when we stay there. It’s always clean and the staff is friendly.

2025-10-05 via Nuitee
R
Rebecca
10
Clean hotel, helpful staff
Pros:

Very clean interior. Little touches like good smelling toiletries and our own coffee maker add up. The mini fridge had a freezer which was very helpful to freeze our ice packs.
Loved that coffee was available 24hours in the lobby. The indoor pool was just the right size and kept very clean.

2025-09-21 via Nuitee
J
Jennalyn
10
Pros:

Customer service is great

2025-09-18 via Nuitee
M
michellelV5000GA Family
2
DO NOT BOOK HERE- Liars work here and Manager non-existent. They don’t want your business.
Pros:

We echo the review from Katarays — we had almost the exact same experience.
We booked weeks in advance and, as IHG loyalty members, expected to receive the suite listed on our confirmation email. Instead, when we arrived, we were placed in a handicap-accessible room — which we did not request and do not need. Taking a room away from someone who might truly need it is not something we believe in.
When we asked for the suite we booked, we were told there were none available. When we asked how this could happen, the front desk offered no accountability, blamed the IHG booking system, and told us to call customer service. Later, we confirmed that the hotel itself had given away our suite — meaning we were lied to.
Had we been told the truth, we would have requested a refund and stayed elsewhere. Instead, we were deceived and charged for a room we did not book.
When we called back to speak with the manager, we were first told they would be in Thursday, then Monday — and no manager has ever called us. At this point, we are not even sure this hotel has a manager… or the suites they advertise.
This experience was unprofessional, dishonest, and completely mishandled. We will not be giving our business to this hotel or IHG in the future.

2025-09-16 via Tripadvisor
T
Teresa family
10
Pros:

Clean, quiet

2025-09-08 via Nuitee
D
Don Asela
10
Pros:

Great!!!!!

2025-09-01 via Nuitee
A
Angela partner
10
Pros:

Room was clean, bed was comfortable.

2025-08-30 via Nuitee
B
Bruce couple us
7
2025-08-27 via Nuitee
B
Bob couple us
2
This was my last stay at this location.
Pros:

If you like overcooked, warm food you will like it. I, however, prefer my food hot off the stove and not with a crust on scrambled eggs or around the edges of the sausage. Lukewarm, weak coffee is also not my favorite.

Cons:

The food was inedible. Every morning the same. They didn't seem to care. It ended up in the trash.

Extra coffee pods for the room were only available in decaf. Yuk! Again, they didn't care.

There was an odor like something died in the bathroom, I complained, and they did nothing to correct it. I had to leave the bathroom door closed with the fan on the whole three day stay.

2025-08-27 via Nuitee
S
Sherrian
8
Pros:

It was good!

2025-08-26 via Nuitee
A
Akash
2
Ripped off paid 3 times price
Pros:

I will never book with hotels.com anymore as I was ripped off and paid triple the price

2025-08-25 via Nuitee
L
Linda couple us
10
2025-08-25 via Nuitee
G
GREGORY
8
Pros:

Our stay was good

2025-08-25 via Nuitee
S
Stephane family
6
Pros:

Je recommande que l'établissement mettre un peu plus d'attention sur l'entretien et la propreté. Je visite régulièrement les Holiday inn Express et 1 fois sur 2 je ne retrouve pas le niveau de propreté et d'entretien qui m'a fait choisir cette chaîne pour mes déplacements

2025-08-21 via Nuitee
L
Linda
10
Pros:

Breakfast was fresh and hot and quickly replenished. Tables cleaned off. GOOD JOB! I’ll stay here again because of the breakfast service.

2025-08-10 via Nuitee