Tru By Hilton Midland, Tx

Hotels
•
Tru by Hilton
8.7 (1197 reviews)
1101 Windhaven Dr , Midland , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Cleanliness of the hotel
Variety of breakfast offered
Cons:
Inconsistent service
Noise from nearby events

Categories

Cleanliness
7.09
There were reports of urine on toilet seats, stains on beds, and overall unsatisfactory cleanliness.
Service
8.56
Mixed reviews on service with some mentioning rude staff and long waits, but also notes of friendly personnel.
Location
9.1
Good location noted but concerns about noise from nearby events.
Room Quality
8.05
Mention of hard mattresses and lack of bath tub, but some comfortable beds noted.
Amenities
9.08
Breakfast variety and cleanliness praised, but issues with missing items like hair dryers.
Value for Money
9.54
Value perceived as decent despite some dissatisfaction with amenities and service.
Food and Beverage
9.09
Breakfast was noted as good with variety, but had issues such as pancake machine malfunction.
Overall Experience
9.06
Mixed overall experience with some good elements but significant concerns noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:26

Property Description

Modern Amenities and Convenient Facilities
Experience comfort and convenience at Tru By Hilton Midland, Tx. Our 3-star hotel offers air-conditioned rooms with free WiFi, a fitness centre, and barbecue facilities. Each room features a private bathroom, desk, and TV, ensuring a pleasant stay for all guests.

Relaxation and Leisure
Unwind by the outdoor swimming pool or enjoy a refreshing drink at the snack bar. For entertainment, guests can play billiards on-site. Whether you're here for business or leisure, our hotel provides the perfect blend of relaxation and recreation.

Exceptional Services
Our hotel boasts a 24-hour front desk, a shared lounge, and a business centre to cater to all your needs. With attentive staff and modern amenities, Tru By Hilton Midland, Tx ensures a seamless and enjoyable stay for every guest.

Book now and indulge in a delightful stay at Tru By Hilton Midland, Tx.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 1197 reviews
Cleanliness: 7.09
Service: 8.56
Location: 9.1
Room Quality: 8.05
Amenities: 9.08
Value for Money: 9.54
Food and Beverage: 9.09
Overall Experience: 9.06
H
Holly • family_with_children • us
8
Pros:

Comfortable room

Cons:

There was garbage in the pool. The mini fridge didn’t work and all my food went bad.

2026-04-02 • via Nuitee
I
Ivan • couple • us
10
Excelente
2026-03-31 • via Nuitee
F
Fernando • family_with_children • us
8
2026-03-31 • via Nuitee
O
Ori • family_with_children • us
4
Not good value for money
Pros:

The room was clean, I could choose my room

Cons:

The breakfast was very crowded, with many items missing and the staff struggling to keep the area clean.

2026-03-24 • via Nuitee
V
Vanessa • family_with_children • us
10
Cool spot
Pros:

The environment in the lobby was nice

Cons:

N/a

2026-03-23 • via Nuitee
T
Taquaila • family_with_children • us
10
2026-03-23 • via Nuitee
G
Gina • extended_group • us
6
2026-03-19 • via Nuitee
S
Sonia Shetti • extended_group • us
8
2026-03-18 • via Nuitee
V
Vanessa • family_with_children • us
4
2026-03-16 • via Nuitee
V
Victor • couple • us
10
2026-03-16 • via Nuitee
V
Victor • couple • us
10
2026-03-16 • via Nuitee
A
Azzurra • extended_group • bo
9
2026-03-15 • via Nuitee
J
Jennifer • couple • us
8
Was great.. just wish bed was softer
Pros:

Everything

Cons:

The bed is so hard

2026-03-14 • via Nuitee
J
Jeanie • couple • us
10
Great!
Pros:

Friendly clean and comfortable! Excellent stay!

2026-03-07 • via Nuitee
R
Richard • extended_group • us
10
Could be better
Pros:

No plates for breakfast. 1st time I ate eggs out of a paper cup.

Cons:

Plates to eat on.

2026-03-03 • via Nuitee
M
Maria • couple • us
1
Horrible
Pros:

Nothing

Cons:

I had a very upsetting experience at this hotel and would not recommend staying here if you value safety and professionalism.

When I arrived, my room key did not work. I went up to the 4th floor twice and had to return to the front desk a third time before the receptionist said she would go check it herself. While she was away, another guest and her boyfriend began verbally harassing me in the lobby. This happened in front of my children, who were frightened and standing off to the side while the situation escalated.

When the receptionist returned, I immediately told her I did not feel safe and asked to cancel the room. Instead of prioritizing safety, she told me she needed to take care of other guests first and said she had been “trying to accommodate” me — even though I had only been waiting because the key card didn’t work.

The man denied what happened despite witnesses present. No action was taken to remove or address the disruptive guests. As I was leaving, he said “bye friend,” and the receptionist responded the same way, which felt dismissive and unprofessional given the situation.

I left with my children because I did not feel safe staying there. When I later called the hotel to address the issue, the staff member argued with me and hung up.

This experience showed a lack of concern for guest safety, poor conflict handling, and extremely unprofessional customer service. I hope management takes situations like this more seriously in the future.

2026-03-02 • via Nuitee
D
Dominiqua • solo_traveller • us
6
2026-03-02 • via Nuitee
C
Crowe • couple • us
10
2026-02-25 • via Nuitee
L
Laura • couple • us
10
2026-02-22 • via Nuitee
M
Michael • family_with_children • us
5
Definitely can be better.
Pros:

App check in was convenient

Cons:

Stay in a room above a utility room, that had a huge vibration noice all night. Try to contact the front desk and the phones were not working in the room. No one was at front desk. Little to no interaction with any staff.

2026-02-10 • via Nuitee