Mercure Kyoto Station

Hotels
•
Mercure
8.7 (2130 reviews)
Shimogyo-ku Aburanokojicho 288 , Kyoto , JP
+81 75-343-5533

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Cleanliness issues
Small room size
Limited breakfast selection

Categories

Cleanliness
7.94
Housekeeping didn’t clean the room during the entire stay; some cleanliness issues noted in reviews.
Service
9.41
Staff were described as friendly and welcoming in multiple reviews.
Location
8.95
Convenient location near Kyoto station, but some reviews mentioned it wasn't as close as expected.
Room Quality
8.4
Rooms were spacious and comfortable, but some guests found them too small or dark.
Amenities
8.43
Facilities were generally well-received, but breakfast options could be improved.
Value for Money
8.89
Overall value perceived as good, with some concern about the room's view.
Food and Beverage
8.44
Breakfast received positive feedback, although some guests noted limited selection.
Overall Experience
9.11
Many positive mentions of a comfortable stay; some minor issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:50

Property Description

Modern Comfort and Convenience
Mercure Kyoto Station, a newly built 4-star hotel in the heart of Kyoto, offers air-conditioned rooms with free WiFi, a restaurant, and a bar. Each room features a private bathroom, flat-screen TV, and safety deposit box for your comfort and security.

Delicious Dining Options
Start your day with a delectable breakfast buffet offering American and Asian choices. Whether you prefer a hearty meal or something lighter, our restaurant has something for everyone.

Multilingual Support and Nearby Attractions
Our friendly staff speak English, French, Japanese, and Chinese to cater to your needs. Explore nearby attractions like Sanjusangen-do Temple and Kyoto International Manga Museum, all easily accessible from Mercure Kyoto Station.

Book your stay now at Mercure Kyoto Station for a memorable and convenient experience in Kyoto!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 2130 reviews
Cleanliness: 7.94
Service: 9.41
Location: 8.95
Room Quality: 8.4
Amenities: 8.43
Value for Money: 8.89
Food and Beverage: 8.44
Overall Experience: 9.11
R
REGINE • solo_traveller • fr
9
Pros:

L'amabilité du personnel et le lieu !

Cons:

RIEN !

2026-10-13 • via Nuitee
M
Martha • family_with_children • co
10
Lugar fantástico
Pros:

Excelentes instalaciones

Cons:

Na

2026-10-12 • via Nuitee
A
Asha • extended_group • gb
10
I want to purchase all the furniture and decor in the hotel
Pros:

How the hotel looked the colours, the decor, furniture. The staff were friendly and helpful.
I would stay again.

Cons:

The hotel could have been closer to the train station but apart from that it was perfect.

2026-10-12 • via Nuitee
C
Chanel • solo_traveller • nl
9
2026-10-10 • via Nuitee
M
Márcio • family_with_children • br
8
Pros:

O hotel é pequeno mas bem acolhedor, a localização muito boa e acomodações foram perfeitas para minha família, tudo bem limpo e novo.

Cons:

Tivemos uma situação que a atuação da recepção deixou a desejar, graças a Deus não aconteceu nada grave mas deixou a desejar, a recepção tinha pessoas de outras nacionalidades e é nítido a diferença no atendimento comparando com os japoneses.

2026-10-09 • via Nuitee
I
Ichiro • couple • jp
8
とても快適
Pros:

午後のティータイム（？）が良かった。白ワインなどを美味しく頂きました。

夕食のイタリアンもとても美味しかったです。が、せっかく京都に来ているので、京料理の選択肢も欲しいです。朝食のビュッフェもとても美味しいし、品数も豊富です（夕食もこれで良いのでは？）。

外から見た建物の外観はイマイチでしたが、中に入るといい感じだと思います。いい香りがします。

スタッフの方々は親切で良かったです。

Cons:

部屋はもう少し広くあって欲しい。ライティングデスクのようなものがないのが残念。

シャワーの左側のスイッチ（？）がかなり使いづらい。あれでは泡のついた手では回せないでしょう。しかも少し回しすぎると上から水が降ってくるのは最悪です。

WiFiを利用するのがひどく面倒くさい操作が必要。パスコードで繋げられる方がよほど簡単。

ホテルを利用したときは通常もらえる利用明細はないのですね（聞き忘れましたが）。

2026-10-09 • via Nuitee
K
Karanjeet Singh • family_with_children • in
10
The Team is fabulous, specially Team member names at the front office : Anisha, Ram and Seyoon
Pros:

Newly built, good interiors
And The Team is fabulous, specially Team member names at the front office : Anisha, Ram and Seyoon

Cons:

Breakfast needs more vegan options

2026-10-08 • via Nuitee
L
LUCIA • solo_traveller • it
8
2026-09-17 • via Nuitee
J
joshua • couple • nz
10
2026-09-17 • via Nuitee
E
Eileen • couple • gb
8
Location excellent. Staff super helpful. Very comfortable room
Pros:

Location is about 800m from station

2026-09-15 • via Nuitee
K
khin • couple • ae
5
2026-09-09 • via Nuitee
M
MARIKO • couple • jp
8
2026-09-09 • via Nuitee
L
Larissa • couple • ch
8
2026-09-06 • via Nuitee
O
Olivia • couple • au
7
2026-09-04 • via Nuitee
T
THANG • solo_traveller • vn
9
2026-09-03 • via Nuitee
B
Bettiol • couple • it
9
2026-09-02 • via Nuitee
T
Tania • solo_traveller • ae
8
2026-09-02 • via Nuitee
G
Gaku • couple • jp
8
2026-08-31 • via Nuitee
J
John • family_with_children • us
8
Ok
Pros:

It was a clean location

Cons:

When I was forwarding my luggage to the next hotel, the front desk manager called the other hotel to inform them that we had multiple pieces of luggage. I’m not sure what the purpose of that call was, especially since we had paid for two rooms at this location.

Because of that call, the next hotel began questioning us about how many people would be staying there. I told them that we could discuss that directly when we arrived. I found the situation unnecessary and uncomfortable, and I’m still unclear as to why the front desk manager felt the need to contact the other hotel about our luggage in the first place.

2026-08-31 • via Nuitee
W
Weliner Alber • family_with_children • au
10
2026-08-30 • via Nuitee