Plaza Chapala Hotel

Hotels
8.8 (169 reviews)
Francisco I. Madero Centro 232 , Chapala , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Air conditioning
Restaurant
Terrace
Luggage storage
Safety deposit box
Ironing service
Hot tub/Jacuzzi
Packed lunches
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Location
Helpful staff
Good breakfast
Cons:
Noise disturbances
Inconsistent service quality

Categories

Cleanliness
8.3
Generally well-maintained but some complaints about noise and the state of certain furniture.
Service
9.3
Staff were particularly helpful and accommodating, though some dissatisfaction noted with front desk staff.
Location
9.8
Great location near restaurants and attractions, highly praised by multiple reviews.
Room Quality
8.3
Decent accommodations, but issues with noise and furniture quality noted.
Amenities
8.3
Good amenities overall, but some specific dislikes regarding disturbances.
Value for Money
8.8
Mixed feelings on value considering the disturbances and service issues.
Food and Beverage
8.8
Breakfast was generally well-received but some limitations mentioned.
Overall Experience
8.8
Overall a good experience with significant room for improvement, particularly regarding noise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:04

Property Description

Garden Oasis Retreat

Luxurious Amenities

Plaza Chapala Hotel, located in Chapala, offers a tranquil retreat with a garden, shared lounge, and terrace. The hotel boasts a restaurant, 24-hour front desk, and concierge service, ensuring a seamless stay. Enjoy city views from select rooms with patios or balconies, along with modern comforts like air conditioning, flat-screen TVs, and safety deposit boxes. Unwind in the hot tub after exploring nearby attractions like Tlaquepaque Regional Ceramic Museum. With free WiFi and private parking, Plaza Chapala Hotel is the perfect choice for your getaway.

City Views and Relaxation

Book your stay at Plaza Chapala Hotel for a memorable experience in Chapala.

Important information:

Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free private parking is possible at a location nearby (reservation is needed).

Location

Guest Reviews

8.8
Based on 169 reviews
Cleanliness: 8.3
Service: 9.3
Location: 9.8
Room Quality: 8.3
Amenities: 8.3
Value for Money: 8.8
Food and Beverage: 8.8
Overall Experience: 8.8
B
Barbara • family_with_children • us
5
Loud Noise All Night Long
Pros:

Nice, tranquil garden.

Cons:

The road and people noise was insane!!! We tried ear plugs and could not block the noise coming through the balcony doors. We have traveled the world and this room was by far the worst. The sewer gas smell was really strong, too! It was A very bad experience for us.

2026-03-09 • via Nuitee
R
Rodney • family_with_children • ca
9
Pros:

Central location. Wonderfully accommodating staff, treat you like family. Cozy property like home away from home.

Cons:

Mattresses are a little firm for me, others may prefer them.

2026-02-26 • via Nuitee
C
Catherine • family_with_children • us
10
Wonderful helpful staff Delicious free breakfast very clean rooms and facility
Pros:

Located in town
Beautiful back yard for sitting and relaxing

Cons:

Sometimes a little loud but we were there during carnaval week

2026-02-24 • via Nuitee
D
Donald • couple • us
10
Definitely the place to stay in Chapala!
Pros:

Beautiful hotel in centro Chapala. Close to everything with the market right across the street and so many restaurants to choose from. This is the place to stay in Chapala. Lovely staff, and delicious, free,traditional Mexican breakfast.

Cons:

There were stairs but we managed.

2026-02-10 • via Nuitee
C
Connie • solo_traveller • us
9
My room was big and spacious, hotel is centrally located, and the dining room is very nice.
Pros:

Breakfast and staff, excellant!

2026-02-09 • via Nuitee
M
Maricela • family_with_children • us
9
2026-01-19 • via Nuitee
J
Javier • couple • mx
10
Excelente en todo
Pros:

Buen desayuno, habitaciones cómodas, céntrico

2026-01-19 • via Nuitee
B
Beth • solo_traveller • us
10
2026-01-18 • via Nuitee
J
Jack • couple • us
10
2026-01-15 • via Nuitee
A
Alberto • couple • at
1
Un fraude.
Pros:

Nescafe soluble es el concepto de este hotel fraudulento que se pretende Boutique

Cons:

Todo fue malísimo: la descortesía absoluta del recepcionita que inclusive nos dijo que no había estacionamiento, cuando sí era el caso. Nos dieron la habitacion uno con un ruido infernal de la calle; pedimos que nos cambiaran, sin ningúnn resultado. El colmo de la burla es que te proveen con tapones para los oídos en la mesa de noche.

2026-01-07 • via Nuitee
R
RICARDO • couple • mx
8
Pros:

Muy limitado

Cons:

Siempre busco alojamiento con estacionamiento y el que tienen subcontratado cierra antes de la hora que a mi me informaron, tuve que dejar el auto en la calle que afortunadamente es segura

2026-01-06 • via Nuitee
M
Marcela • couple • mx
3
Noisy, plastic covered matresses and no security
Pros:

Location

Cons:

There was a domestic disturbance outside our door and the hotel did nothing. Manager was not helpful at all, even after our complaint next day. No sleeping at all. Terrible experience, will not recommend this hotel.

2025-12-30 • via Nuitee
R
Rosemary • couple • us
10
Excellent hotel, highly recommended!
Pros:

Breakfast was excellent and substantial enough to last us several hours before another meal! The staff were incredibly helpful to us, especially when we had a problem (my fault -- misplacing my phone). Santiago was especially helpful. The location is close to the malecon and many restaurants. The garden is tranquil and even offers a jacuzzi.

Cons:

The only problem was that there was some noise from a nearby bar some nights, but the hotel provides earplugs.

2025-12-25 • via Nuitee
K
Katrina • extended_group • us
8
Enchanting little hotel, in an enchanting little town. Absolutely lovely.
Pros:

Absolutely gorgeous little hotel, right on the plaza. Parking very close by, and very secure. Immaculately clean and well-maintained from top to bottom. Incredibly helpful and friendly staff, who were very accommodating to our somewhat odd requests, and necessities. Fantastic water pressure, nice dark curtains/shutters, nice linens, bedside water, 24/7 lobby, and nice and quiet in my room facing away from the plaza (off of the main lobby), but a tiny bit noisier (on a holiday weekend) in the front room with the invisible coffee table.

Cons:

Dad almost broke a rib tripping and falling over that glass coffee table in the front room facing the plaza.

2025-12-23 • via Nuitee
M
Melissa • extended_group • us
10
2025-12-17 • via Nuitee
W
William • family_with_children • us
9
A great hotel, a beautiful location just a block from the lake.
Pros:

Breakfast was great. Accommodations were good. The staff was very friendly and helpful.

2025-12-13 • via Nuitee
C
Colin • couple • ca
2
Would not return or recommend this hotel.
Pros:

Breakfast few choices and limited menu it was very poor and disappointing. Especially when hotel had a full menu at breakfast but not for their guests staying at the hotel.

Cons:

Did not like the constant barking of dogs in the garden area of the hotel especially at night and during the morning and afternoon. We booked room because of the garden and patio but were not able to enjoy this area at all.

2025-12-07 • via Nuitee
P
Patricia • solo_traveller • us
9
The property is great. They also provide complementary parking, not too far away. The breakfast in the morning is free a
Pros:

It was very clean and centrally located. Complimentary breakfast was excellent!

Cons:

The noise from the motorcycles

2025-12-03 • via Nuitee
S
Syeda • extended_group • us
4
Extremely disappointed with the front desk staff
Pros:

The kitchen service and the breakfast is really good. The Cook does a really good job. Only one of the front desk guy. I can’t remember his name was very cooperative.

Cons:

This hotel is at a location which is already very loud. I have stayed here before. There was a festival outside till 2 AM in the morning. They gave us earplugs so we can not hear the outside noise. I cooperated never complained.
This time I rented the penthouse. The doors and the cabinets in the penthouse are so cheap when you close them the whole hotel will hear them. You don’t rent a penthouse so you don’t move around in that place. I got a text message from one of the employee that you are very loud. I showed him the next morning the cabinets and the doors are so cheap. Not at all upto the standard of the price they’re asking for. The staff downstairs for five days was very rude. Just because I had a local family with me staying in another room. They only want to treat gringos well and not the local people there. This is totally unacceptable. This is the last time I’ve ever stayed in that hotel and will never go back.

2025-12-02 • via Nuitee
P
Paul • couple • us
8
A great way to see Chapala on foot.
Pros:

Very helpful and friendly staff. Steps from the Malecon and restaurants. A great place to see Chapala from.

Cons:

If driving, make sure you reserve parking nearby, though we got lucky with street parking for our stay.

2025-11-27 • via Nuitee