citizenM Washington Capitol

Hotels
•
CitizenM
8.8 (5535 reviews)
550 School Street Southwest , Washington , us

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Express check-in/check-out
Facilities for disabled guests
Ironing service
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
Allergy-free room
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Clean and modern rooms
Cons:
Small room size
High parking fee
Missing washcloths

Categories

Cleanliness
8.26
Overall, the rooms are clean and comfortable, but there were specific issues with missing washcloths.
Service
9.23
The staff were described as friendly and helpful, enhancing the overall experience.
Location
9.27
The location was consistently praised, being close to attractions and convenient for travelers.
Room Quality
8.72
The rooms are modern and well-designed, though some found them to be small.
Amenities
8.75
The amenities provided, like tablet controls and an appealing lobby, contributed positively to the experience.
Value for Money
8.21
While the pricing was reasonable for some, the high parking fee was a concern for others.
Food and Beverage
8.76
Breakfast options and overall food quality were highlighted positively, despite some dietary mismatches.
Overall Experience
9.23
Generally, guests had a great experience and indicated they would return, showing high satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 09:44

Property Description

Modern and Convenient Accommodation

Express Check-in and Check-out, Allergy-free Rooms, and High-tech Amenities

Delicious Breakfast Buffet and Smart Room Controls

Experience the ultimate blend of comfort and technology at citizenM Washington DC Capitol. Enjoy seamless check-in/out, hypoallergenic rooms, and cutting-edge in-room controls via iPad or the citizenM app. Indulge in a diverse breakfast buffet catering to all dietary preferences. Explore nearby attractions like the National Mall, then unwind in the shared lounge or bar. Book now for a memorable stay in the heart of Washington DC.

Important information:

We do not allow animals, only service animals are allowed. Guests need to inform about the service animal before arrival.
The property accepts credit cards. Cash is not accepted.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DCA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 5535 reviews
Cleanliness: 8.26
Service: 9.23
Location: 9.27
Room Quality: 8.72
Amenities: 8.75
Value for Money: 8.21
Food and Beverage: 8.76
Overall Experience: 9.23
O
Owens • solo_traveller • us
10
Pros:

Close to Metro, clean rooms, comfort bed, friendly staff

Cons:

All good

2026-05-23 • via Nuitee
S
Svetlana • extended_group • us
9
Better than expected. Would stay there again.
Pros:

It has a nice vibe, clean, friendly stuff

Cons:

The toiletry kits ( tooth brush and paste) were promised but not available.

2026-05-22 • via Nuitee
T
Trinity • extended_group • us
9
Really great stay! Was lovely!
Pros:

The hotel was lovely overall. The room was clean and pleasant. There was an ipad that allowed you to easily turn on/off lights, open/close blinds and use the TV. the shower was lovely and the shower amenities (body wash, shampoo and conditioner) were really nice.

Cons:

Perhaps the room was a little small for the price, but the location and overall quality of the hotel absolutely makes up for it.

2026-05-21 • via Nuitee
C
Colleen • couple • us
9
It’s a hotel worth a return!!
Pros:

Location near Waterfront SW and L’Enfant metro made traveling the city easy. The vibe of the living area is so inviting that it pulls you out of your room! Rooftop deck with view of The Capitol was great, too!

Cons:

Nothing

2026-05-20 • via Nuitee
D
debra • couple • us
8
2026-05-20 • via Nuitee
I
Irene • couple • us
10
It was beautiful.
Pros:

My stay at citizenM Washington DC Capitol was such a fun experience from start to finish. The aesthetics of the property were absolutely beautiful, modern, vibrant, and full of personality. Every corner of the hotel felt thoughtfully designed, from the cozy lounge areas to the stylish rooms and colorful decor. The ambience gave the perfect mix of luxury, comfort, and creativity without feeling overly formal.

I also loved how lively and welcoming the atmosphere felt. It made the trip even more enjoyable and memorable. The hotel had such a cool energy that made you want to relax, take pictures, and truly enjoy the experience. The rooms were clean, comfortable, and high-tech, which added to the overall experience. Whether you’re traveling for a quick getaway or a fun couples trip, this property is definitely worth staying at. I would absolutely visit again and recommend it to anyone visiting DC.

Cons:

One thing we didn’t particularly enjoy was the parking situation. The garage setup was a little confusing and not the easiest to navigate, especially for first-time visitors to the area. We also wish parking validation had been applied or explained more clearly beforehand, because the parking costs added up quickly. Aside from that inconvenience, the overall stay and experience at citizenM Washington DC Capitol was beautiful, fun, and very enjoyable.

2026-05-19 • via Nuitee
Éva • couple • hu
9
2026-05-19 • via Nuitee
C
Clémence • couple • fr
10
2026-05-19 • via Nuitee
N
Natashia • family_with_children • us
10
2026-05-19 • via Nuitee
T
Tite • solo_traveller • pt
8
With CitizenM, there’s real value in always knowing what you’ll get - no surprises, just the same great stay every time.
2026-05-19 • via Nuitee
S
Shaunna • solo_traveller • us
10
Easy to get to, reasonable price for location, great quick access to all you want to see. Clean!
Pros:

Location, easy to walk to Mall and all popular areas to visit. 2 blocks from Museum of the Bible. In house restaurants have good food. Bed comfy, very clean room. Love the ipad mini with easy controls of the room.

Cons:

Would have liked to have some type of cup(s) in the room (for water & brushing teeth)

2026-05-19 • via Nuitee
A
Afroditi-Adamantia • solo_traveller • gb
10
Pros:

Everything

2026-05-18 • via Nuitee
N
Navaz • solo_traveller • us
10
2026-05-18 • via Nuitee
R
Renata • couple • us
10
Great location with just a short walk to the museums, fun interior decoration, great breakfast. Will definitely be back
Pros:

Location, interior decoration, roof top bar view, breakfast

2026-05-18 • via Nuitee
M
Malcolm • extended_group • gb
10
A top quality hotel with great amenities, well located in DC and offers a perfect stay option.
Pros:

The location is ideal for getting easily to most points across DC from the social amenities of Wharfside through to the business district and even across to Georgetown. It is also a relatively short walk from the Capitol area to take in the tourist sites. The breakfast buffet offering is first class and covers a wide range of food and beverage options and the rooms are extremely well appointed.

Cons:

I have no aspect of my stay at citizenM that I am dissatisfied with.

2026-05-18 • via Nuitee
N
Noriko • solo_traveller • us
10
2026-05-17 • via Nuitee
H
Helen • solo_traveller • gb
9
Great stay, will come again!
Pros:

Great location, room was very good, great business facilities

Cons:

Gym unclearly located,, no easy access to boiling water in room (no kettle), dinner facilities limited.

2026-05-17 • via Nuitee
גולן • solo_traveller • il
3
Pros:

חדר חכם, ניתן לשלוט בהכל דרך טבלט.
כניסה למלון ולובי מרשימים וכך גם הקומות, מעוצב יפה מאוד!
נותנים בלובי כל מיני מוצרים קטנים למי שצריך, כמו- מסרק, ערכת תפירה, סכין גילוח, מגבון להסרת איפור, כובע מקלחת וכו'.
מיטה נוחה מאוד!

Cons:

החדר חסר במקומות איחסון- מיועד כנראה לאנשי עסקים או כאלה שבאים עם מזוודה מאוד קטנה. לא מתאים לזוג שבא עם שתי מזוודות גדולות ותיקים. אין בכלל מקום לפרוק את הבגדים בכלל ואין מקום להניח בגדים משומשים שיתאווררו.
ה"מקרר" הוא לא מקרר כלל, הוא צדנית שכדי לקרר משהו, צריך לשים קרח (או קרחום למי שיש).
הזרם במקלחת חלש מאוד, היה קשה להתקלח ולשטוף את הסבון מהגוף.
המיטה שהיא גדולה ונוחה מאוד תופסת את מירב המקום בחדר ואין הרבה מקום לתמרן ולזוז.

2026-05-15 • via Nuitee
M
Marieke • solo_traveller • nl
10
Best affordable place to stay in Washington DC
Pros:

This hotel exceeded expectations. The room was exactly as expected, which is compact but very functional. Locations is marvelous and the sushi restaurant on top floor with view on the capital was an added bonus. Great breakfast with unlimited expressobar.

Cons:

Absolutely nothing

2026-05-15 • via Nuitee
M
Maripaz Eyang • couple • gq
10
MUY BUENO
Pros:

La localizacion, la habitacion, el restaurante

2026-05-15 • via Nuitee