citizenM Washington Capitol

Hotels
•
CitizenM
8.8 (5574 reviews)
550 School Street Southwest , Washington , us

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Express check-in/check-out
Facilities for disabled guests
Ironing service
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
Allergy-free room
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Clean and modern rooms
Cons:
Small room size
High parking fee
Missing washcloths

Categories

Cleanliness
8.26
Overall, the rooms are clean and comfortable, but there were specific issues with missing washcloths.
Service
9.23
The staff were described as friendly and helpful, enhancing the overall experience.
Location
9.27
The location was consistently praised, being close to attractions and convenient for travelers.
Room Quality
8.72
The rooms are modern and well-designed, though some found them to be small.
Amenities
8.75
The amenities provided, like tablet controls and an appealing lobby, contributed positively to the experience.
Value for Money
8.21
While the pricing was reasonable for some, the high parking fee was a concern for others.
Food and Beverage
8.76
Breakfast options and overall food quality were highlighted positively, despite some dietary mismatches.
Overall Experience
9.23
Generally, guests had a great experience and indicated they would return, showing high satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 09:44

Property Description

Modern and Convenient Accommodation

Express Check-in and Check-out, Allergy-free Rooms, and High-tech Amenities

Delicious Breakfast Buffet and Smart Room Controls

Experience the ultimate blend of comfort and technology at citizenM Washington DC Capitol. Enjoy seamless check-in/out, hypoallergenic rooms, and cutting-edge in-room controls via iPad or the citizenM app. Indulge in a diverse breakfast buffet catering to all dietary preferences. Explore nearby attractions like the National Mall, then unwind in the shared lounge or bar. Book now for a memorable stay in the heart of Washington DC.

Important information:

We do not allow animals, only service animals are allowed. Guests need to inform about the service animal before arrival.
The property accepts credit cards. Cash is not accepted.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DCA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 5574 reviews
Cleanliness: 8.26
Service: 9.23
Location: 9.27
Room Quality: 8.72
Amenities: 8.75
Value for Money: 8.21
Food and Beverage: 8.76
Overall Experience: 9.23
S
Shamahri • couple • us
9
amazing
Pros:

The breakfast was amazing. View wasn't the best because it is just of another building, but it wasn't bad. The room was great though, we didn't want to leave.

2026-05-30 • via Nuitee
T
Tranese • couple • us
1
Not good at all
Pros:

Location everything else was not the best standard

Cons:

Staff, accommodations, maintenance issues in the room were not fixed

2026-05-30 • via Nuitee
I
Imaobong • extended_group • ng
8
2026-05-30 • via Nuitee
R
Robert • couple • us
10
Exceeded expectations
Pros:

Everyone was very friendly and accommodating.

Cons:

Trying to figure out how to use the lights. Finally figured it out.

2026-05-29 • via Nuitee
M
Melissa • couple • us
9
2026-05-28 • via Nuitee
I
Isabel • solo_traveller • nl
9
2026-05-28 • via Nuitee
P
Parminder • couple • us
8
2026-05-28 • via Nuitee
S
Sharna • couple • au
10
2026-05-28 • via Nuitee
Q
Quirós Araya • solo_traveller • cr
9
2026-05-27 • via Nuitee
T
Tiffany • solo_traveller • us
7
Everything was great except the bed. I don’t think I will return to the hotel because of it.
Pros:

Great location, great aesthetic, awesome staff.

Cons:

The bed was HORRIBLE. The mattress was hard as a rock and there were also lumps in the mattress. I could only sleep on top of the duvet for comfort.

2026-05-27 • via Nuitee
T
tyler • couple • us
10
2026-05-27 • via Nuitee
D
Dejan • solo_traveller • mk
9
2026-05-27 • via Nuitee
M
Milagros • couple • us
8
Pros:

Room layout and design was efficient for the space. iPad setup for tv and room preferences was great and easy to use. Blackout curtains and lighting controls were useful.
Hotel facilities were very clean and neatly designed.

Cons:

Only one sheet for the entire bed. Which was a thick quilt. Too warm for the season. No wash cloths- only hand and bath towels.
rooms were not fully sound proof and we could hear other guests at night.
Check-in/ checkout could have been more welcoming. It’s self service essentially.
Shower gel /soap , toiletries quality below average.

2026-05-26 • via Nuitee
N
Navarro Salcedo • couple • us
10
Pros:

We loved that it was close to everything, along with the vibe!

2026-05-26 • via Nuitee
F
Felicitas • solo_traveller • de
7
2026-05-25 • via Nuitee
W
Wood • couple • us
8
2026-05-25 • via Nuitee
J
Julie • solo_traveller • gb
6
Mixed bag
Pros:

Location

Cons:

No coffee twice, cost of coffee not clear, I Pad to control TV unnexessary and did not work very well

2026-05-25 • via Nuitee
S
Sophia • couple • us
2
Will not stay here again.
Pros:

Location was okay. Free parking on the street on the weekend.

Cons:

Small hotel rooms. Lighting was horrible, dark, no services. Free for all. Staff was not helpful. We asked for a pillow multiple times and they finally got us one after asking multiple times. The bathroom had no vent. The sink was outside of the bathroom… you had to crawl over someone if you had to wake up in the middle of the night. The bed is in the corner of the room. The downstairs bar is in the middle of a library so it’s so quiet and the service was not welcoming.

2026-05-25 • via Nuitee
D
Dietmar • solo_traveller • at
9
2026-05-25 • via Nuitee
M
Maria • solo_traveller • gb
9
Great value and lovely room and facilities.
Pros:

Friendly staff, excellent condition and great location.

2026-05-25 • via Nuitee