citizenM Washington DC Capitol

Hotels
•
CitizenM
8.8 (5642 reviews)
550 School Street Southwest , Washington , us

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Clean and modern rooms
Cons:
Small room size
High parking fee
Missing washcloths

Categories

Cleanliness
8.26
Overall, the rooms are clean and comfortable, but there were specific issues with missing washcloths.
Service
9.23
The staff were described as friendly and helpful, enhancing the overall experience.
Location
9.27
The location was consistently praised, being close to attractions and convenient for travelers.
Room Quality
8.72
The rooms are modern and well-designed, though some found them to be small.
Amenities
8.75
The amenities provided, like tablet controls and an appealing lobby, contributed positively to the experience.
Value for Money
8.21
While the pricing was reasonable for some, the high parking fee was a concern for others.
Food and Beverage
8.76
Breakfast options and overall food quality were highlighted positively, despite some dietary mismatches.
Overall Experience
9.23
Generally, guests had a great experience and indicated they would return, showing high satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 09:44

Property Description

Modern and Convenient Accommodation

Express Check-in and Check-out, Allergy-free Rooms, and High-tech Amenities

Delicious Breakfast Buffet and Smart Room Controls

Experience the ultimate blend of comfort and technology at citizenM Washington DC Capitol. Enjoy seamless check-in/out, hypoallergenic rooms, and cutting-edge in-room controls via iPad or the citizenM app. Indulge in a diverse breakfast buffet catering to all dietary preferences. Explore nearby attractions like the National Mall, then unwind in the shared lounge or bar. Book now for a memorable stay in the heart of Washington DC.

Important information:

We do not allow animals, only service animals are allowed. Guests need to inform about the service animal before arrival.
The property accepts credit cards. Cash is not accepted.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DCA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 5642 reviews
Cleanliness: 8.26
Service: 9.23
Location: 9.27
Room Quality: 8.72
Amenities: 8.75
Value for Money: 8.21
Food and Beverage: 8.76
Overall Experience: 9.23
V
Victor • solo_traveller • bo
9
Pros:

Breakfast was awesome.

Cons:

Room confortable, yet a little small.

2026-06-27 • via Nuitee
A
Andrea • couple • ch
8
2026-06-27 • via Nuitee
N
Nathan • solo_traveller • us
7
2026-06-27 • via Nuitee
S
Schreiner • solo_traveller • de
8
2026-06-27 • via Nuitee
J
Jonathan • solo_traveller • de
9
2026-06-26 • via Nuitee
J
Jeanni • couple • us
8
Pros:

Lovely staff. Nice lounge with evening hours and food available for late evenings. Convenient location -close to everything- and tucked away in a quiet little street.

2026-06-25 • via Nuitee
G
Gabor • couple • hu
5
2026-06-24 • via Nuitee
B
Barbara Petrone • solo_traveller • it
9
2026-06-24 • via Nuitee
G
Greg • solo_traveller • nl
3
Once but never again a Citizen M….
Pros:

The livingroom(s)/ lobby’s were nice! Good wifi reception throughout the hotel.

Cons:

Rooms were far to small for what you are paying for them! Half of the personell was nice however the other half was very rude and didn’t seem to ve wanting to be there. Such a shame…0

2026-06-23 • via Nuitee
R
Richard • couple • us
8
2026-06-22 • via Nuitee
A
Altynai • solo_traveller • kg
9
2026-06-21 • via Nuitee
A
Altynai • couple • kg
7
2026-06-21 • via Nuitee
D
Darnell Green • solo_traveller • us
9
2026-06-20 • via Nuitee
J
Judith • solo_traveller • gb
6
Modern but too modern for my liking.
Pros:

Good location for Washington tourist attractions.

Cons:

Did NOT like fact that no tea making in room - have to go down 6 flights and then pay. Awful loud music in lounge so impossible to relax there. Jokey notices - eg there is a naked person in this room - do not go in.

2026-06-20 • via Nuitee
I
Izabela • family_with_children • us
4
Would NOT book again.
Pros:

Clean, close to subway.

Cons:

Room extremely small. Fridge, shower knob, safe box , hair dryer not working. No coffee, tea in the room. Access to bed only from one side, if 2 people together, one has to climb over the other to get out of bed. No parking if you rent a car.

2026-06-20 • via Nuitee
W
Wilbert • solo_traveller • mx
10
Excelente estancia para vacaciones
Pros:

La calidez de todas las personas del hotel tanto en recepción como en restaurante y bar. El sushi bar me encantó y toda la decoración del hotel. El desayuno muy bueno. Los jóvenes del bar super amables siempre. La tecnología de la habitación es fantástica. ¡La ubicación excelente!

Cons:

En realidad no hubo algo que no me gustara. Solo por ratos tenía calor en la habitación, me hubiera gustado un poco más de frío. Gracias

2026-06-19 • via Nuitee
P
Peter • solo_traveller • hu
1
Badly ripped off
Pros:

A clean bed and decent shower.

Cons:

I booked through booking.com. My arrival window was variable due to being a part of a yacht race. I had emailed and messaged ahead to avoid being registered as a no-show. I received a reply through booking.com assuring me that all would be well. Signed citizenM team. They then canceled my reservation anyway. Leaving me stood in the lobby with no room having endured 2 weeks of ocean racing. I had to re-book at almost double my initial room rate - despite having that message of reassurance on hand to show. Disgusting.

2026-06-19 • via Nuitee
L
Lorena • solo_traveller • mx
8
2026-06-18 • via Nuitee
Z
Zeng • solo_traveller • us
8
2026-06-17 • via Nuitee
M
Marine • couple • us
8
2026-06-16 • via Nuitee