citizenM Washington DC Capitol

Hotels
8.8 (5724 reviews)
550 School Street Southwest , Washington , us
+1 202-747-2145

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Business center
Heating
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Clean and modern rooms
Cons:
Small room size
High parking fee
Missing washcloths

Categories

Cleanliness
8.26
Overall, the rooms are clean and comfortable, but there were specific issues with missing washcloths.
Service
9.23
The staff were described as friendly and helpful, enhancing the overall experience.
Location
9.27
The location was consistently praised, being close to attractions and convenient for travelers.
Room Quality
8.72
The rooms are modern and well-designed, though some found them to be small.
Amenities
8.75
The amenities provided, like tablet controls and an appealing lobby, contributed positively to the experience.
Value for Money
8.21
While the pricing was reasonable for some, the high parking fee was a concern for others.
Food and Beverage
8.76
Breakfast options and overall food quality were highlighted positively, despite some dietary mismatches.
Overall Experience
9.23
Generally, guests had a great experience and indicated they would return, showing high satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 09:44

Property Description

Modern and Convenient Accommodation

Express Check-in and Check-out, Allergy-free Rooms, and High-tech Amenities

Delicious Breakfast Buffet and Smart Room Controls

Experience the ultimate blend of comfort and technology at citizenM Washington DC Capitol. Enjoy seamless check-in/out, hypoallergenic rooms, and cutting-edge in-room controls via iPad or the citizenM app. Indulge in a diverse breakfast buffet catering to all dietary preferences. Explore nearby attractions like the National Mall, then unwind in the shared lounge or bar. Book now for a memorable stay in the heart of Washington DC.

Important information:

We do not allow animals, only service animals are allowed. Guests need to inform about the service animal before arrival.
The property accepts credit cards. Cash is not accepted.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DCA

Location

Guest Reviews

8.8
Based on 5724 reviews
Cleanliness: 8.26
Service: 9.23
Location: 9.27
Room Quality: 8.72
Amenities: 8.75
Value for Money: 8.21
Food and Beverage: 8.76
Overall Experience: 9.23
P
Preach • couple • us
9
Perfect for a quick DC trip
Pros:

Very convenient location right near the National Mall, 13 minutes from union station and a 6 min drive to CareFirst Arena. Staff was so kind and fun, vibe was excellent, Espresso Martini in the Cantina was a 10/10, the atmosphere is so artsy and cool, only thing that doesn’t make it a 10 is that the Rooftop Sushi Bar closes at 11 on weeknights so we missed it! I heard it was phenomenal though

2026-08-07 • via Nuitee
S
Sven • family_with_children • de
8
2026-08-07 • via Nuitee
Élodie • couple • fr
9
2026-08-07 • via Nuitee
S
Silvia • couple • nl
9
Pros:

The room was clean and comfortable, great location and friendly staff

2026-08-07 • via Nuitee
S
Sonja • solo_traveller • us
10
Pros:

Location & Cleanliness

2026-08-06 • via Nuitee
C
Contreras Ruiz • couple • us
9
2026-08-06 • via Nuitee
M
Molly • solo_traveller • us
6
Clean and friendly, lacks some basics. Not everyone wants or has time to use common areas
Pros:

While I paid a good price, if you added on the price of your breakfast I could have stayed at another hotel with a continental breakfast included and also more room amenities, like a coffee maker. Also, the refrigerator drawer was small and not very cold. I’d rather have to borrow an iron from the front desk than use a communal iron that is broken. The cleanliness and staff saved you but I probably won’t stay here again and would only consider it if i was traveling solo

Cons:

Lack of any room amenities and size of room

2026-08-06 • via Nuitee
P
Pamela • family_with_children • us
8
It was gre
Pros:

Location

Cons:

Nothing

2026-08-06 • via Nuitee
T
Tarry • family_with_children • us
8
didn't know that there wasn't parking until after booking
Pros:

location

Cons:

room size

2026-08-06 • via Nuitee
T
Timea • solo_traveller • us
9
2026-08-06 • via Nuitee
D
DeAndre • couple • us
8
Pros:

It was Esthetically beautiful

2026-08-06 • via Nuitee
J
Jorge • solo_traveller • pe
8
Mala experiencia Booking/CitizenM
Pros:

bien la ubicación del hotel,

Cons:

Pésima la gestión de pagos entre Booking y el Hotel CitizenM, terminé pagando el doble; hasta ahora sigo reclamando el doble cobro

2026-08-06 • via Nuitee
G
Grizel • couple • us
9
Excelent
Pros:

Breakfast,cleaning,design

Cons:

Doesn’t have laundry
The water on shower it is not enough hot

2026-08-06 • via Nuitee
S
Siobhan • couple • ie
8
Pros:

Breakfast was excellent with very good selection

Cons:

Room v tight!

2026-08-06 • via Nuitee
M
Maria • couple • us
10
2026-08-05 • via Nuitee
S
Shanelle • couple • us
9
Pros:

Great decorations, very comfortable environment and looks as shown in the pictures. Also close to many attractions.

2026-08-05 • via Nuitee
V
Vitisha • family_with_children • us
10
Pros:

The ambiance

Cons:

No luggage carts

2026-08-05 • via Nuitee
E
Eliana • extended_group • us
7
2026-08-05 • via Nuitee
A
Altynai • couple • kg
5
2026-08-05 • via Nuitee
M
Matthew • couple • us
10
2026-08-04 • via Nuitee