Hotel Cristal Setúbal

Hotels
8.6 (2836 reviews)
Rua Prof Augusto Gomes,3 , Setúbal , pt

Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Comfortable rooms
Friendly staff
Good breakfast
Cons:
Poor parking
Location issues
Ventilation problems

Categories

Cleanliness
8.46
Guests mention cleanliness positively but highlight that towels were changed without restocking amenities.
Service
9.23
Staff received particular praise, especially in accommodating special dietary needs.
Location
8.07
Critics mentioned poor location and parking difficulties.
Room Quality
8.62
Rooms were described as comfortable, with great views, but some had issues such as inadequate ventilation.
Amenities
8.05
Some amenities like the safe were not functioning, impacting guest convenience.
Value for Money
8.71
Guests feel the price reflects the service and experience despite some critiques.
Food and Beverage
8.46
Breakfast received high praise, but the restaurant meals did not impress everyone.
Overall Experience
9.23
Overall satisfaction was very high, with many comments about returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 09:09

Property Description

Luxurious Accommodation
Hotel Cristal Setúbal offers elegant rooms with modern amenities such as flat-screen TVs, air conditioning, and private bathrooms. Some rooms even feature a charming terrace for guests to enjoy.

Delicious Dining Options
Guests can indulge in buffet and continental breakfast options daily at the hotel's restaurant. Additionally, there is an on-site snack bar for quick bites throughout the day.

Convenient Facilities and Services
With a 24-hour front desk, airport transfers, and free WiFi, Hotel Cristal Setúbal ensures a hassle-free stay for all guests. The hotel also provides bike hire for exploring the popular cycling area and a business area for those needing to stay productive during their travels.

Book your stay at Hotel Cristal Setúbal now for a memorable and comfortable experience!

Important information:

Please note that for group reservations (more than 6 rooms) special rates and conditions applies.

Please note that at check-in guests will be asked to present the credit card used to guarantee the reservation. If you do not have the card in your possession, the total amount must be paid with another card or in cash, and then the amount initially charged is returned to the reservation cardWhen booking half board, note that drinks are not included.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 10 years old stay for € 25 per person per night when using an available extra bed.
    Children from 11 years old to 12 years old stay for € 45 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 2836 reviews
Cleanliness: 8.46
Service: 9.23
Location: 8.07
Room Quality: 8.62
Amenities: 8.05
Value for Money: 8.71
Food and Beverage: 8.46
Overall Experience: 9.23
R
Roque couple br
8
Bom custo benefício
Pros:

Quarto excelente
Estávamos cansados da viagem desde Ronda Espanha..então jantamos no hotel, fomos atendidos pela Maria Quaresma que foi extremamente simpática e atenciosa...fez com que nosso cansaço passasse e demos boas risadas.
Parabéns Maria Quaresma, você foi fantástica

Cons:

Nenhuma reclamação

2026-03-28 via Nuitee
A
Angus couple gb
10
Good facilities, friendly staff, great breakfast.
Pros:

Good location. Private parking Included. Friendly staff, Good facilities, Comfortable room, Great breakfast.

Cons:

Can't think of anything.

2026-03-28 via Nuitee
Z
Zoltán Balázs couple hu
7
2026-03-28 via Nuitee
F
Francisco solo_traveller pt
9
excelente
Pros:

localização, acolhimento, qualidade das instalações, restaurante

Cons:

tudo ok

2026-03-27 via Nuitee
S
Santos family_with_children es
5
Pros:

La limpieza del la habitación

Cons:

Casi imposible meter un coche grande en el garaje

2026-03-27 via Nuitee
A
armando family_with_children pt
8
2026-03-26 via Nuitee
C
Corrado solo_traveller it
8
Cons:

Rumore in camera. Ero al 3 piano e sopra la testa sul tetto fanno dei macchinari rumorosi. Per un 4 stelle questo sarebbe da evitare

2026-03-25 via Nuitee
A
Anton couple it
9
Pros:

Понравилась соотношение цена-качество. Удобные кровати.

2026-03-25 via Nuitee
F
Friães couple pt
5
2026-03-24 via Nuitee
C
Craig couple ca
10
Pros:

Clean and comfortable. Very good buffet style breakfast with good selections. Underground parking however you need a small car as it was very tight to maneuver in

2026-03-24 via Nuitee
I
Ingrid family_with_children pt
10
Pros:

Quarto confortável e boa localização. Hotel de boa qualidade e bem arrumado.

Cons:

.

2026-03-23 via Nuitee
D
Dirceu family_with_children pt
8
2026-03-23 via Nuitee
B
Brian solo_traveller us
5
Not for us!
Pros:

The rooms are large and very clean. We had a corner room with a large wrap a round terrace. The terrace had two lounges but it was a little too cold to sit out there. The bed was decent but the pillows were not comfortable.

Cons:

The restaurant was not good. We were looking at the menu at the reception desk when a male waitstaff came over to rudely inform us, if we wanted to eat, our only choice was the buffet. They cater to tourists groups and obviously do not care about their hotel guests. They had a group of 90 people coming in that night for dinner. The buffet food is low quality and the hot food is left out with no form of heating . We asked why do you have a menu to choose from when you can’t order from it? He really didn’t have an answer for that. Luckily we found a Portuguese restaurant across the street that was very welcoming and good. The location of this hotel is pretty bad. There are no restaurants or shops unless you want to drive a good distance. Would not stay here again.

2026-03-23 via Nuitee
E
Eduardo family_with_children pt
6
2026-03-22 via Nuitee
R
Rui family_with_children pt
10
2026-03-22 via Nuitee
J
Jon family_with_children pt
9
2026-03-21 via Nuitee
F
Filipe solo_traveller pt
4
Péssima
Pros:

Limpeza

Cons:

O pequeno almoço era péssimo, o jantar buffet com pouquíssimas escolhas e nenhuma era bem confecionada. As sobremesas eram aceitáveis. O funcionário da recepção era extremamente rude, o do restaurante também. Na primeira noite um barulho exterior que não me impediu de dormir e na segunda noite um outro ruído também muito incomodativo. O quarto era o que tinha terraço. Um hotel de 4 estrelas que não deveria ter mais de 2.
Nota positiva a empregada da limpeza e uma funcionária da recepção.

2026-03-21 via Nuitee
V
Veijo family_with_children fi
9
Pros:

Siisti. Aamiainen runsas.

2026-03-20 via Nuitee
R
Rui extended_group pt
10
2026-03-20 via Nuitee
M
Marisa couple pt
8
2026-03-20 via Nuitee