The Atrium Hotel on Third

Reservamos el hotel, entre otras cosas, por la piscina, para poder pasar alli las horas de calor, pero cuando llegamos la piscina estaba cerrada y vacia. Que tristeza! nadie nos dijo que la piscina no estaria disponible...

On the bookings website they advertised a oversized king room larger then 500 square feet with microwave and a sofa bed but upon arrival we were given a room with no microwave or sofa bed and room was barely 200 square feet. On top of that, they charged us $435 instead of $385 for a smaller room then advertised with less facilities. So obvious thing to do was to walk out and ask for a refund but instead of giving us a refund they charged us $242 more on top of $435 so now we are down $677 for a hotel stay that did not even happen. I intend to call the property manager on monday. Since it is a weekend they did not respond to any of our phone calls. I hope we get our $677 back.


False advertisement for first they sold us on an oversized king room and then tried to stick us in a room size of a tool shed. On top of that they charged us $677 in two different charges. What is there to like?

Racist staff, unhelpful and did not have a customer first service towards me. I could see better service towards other American guests. Bad shower faucet, room changed to one with worn dusty carpet; then changed offer to give a nicer room at $50 extra/day upgrade or leave the hotel at 7.30pm that day. So I paid for the upgrade and stayed. Next day I asked to change back to my former room then was given a similar room with no issues. Then I requested to check out cos my stay was cut short over the weekend and be refunded they said no. Asked me to call Booking.com Directly but the number on my reservation went to the Atrium Hotel front desk. The staff I spoke to explained that I could rollover the remaining days on my next visit. Returned on the Monday and was told I was charged for the 2 nights I did not stay because they had no guests in the room. In summary I spoke to several staff, not once did the manager show up to talk to me or resolve the situation. She replied on the account of the one staff who did not honor the discussion I had with other staff, roll back on every courtesy offer by other staff to me. And presented my request to the manager like I was being a difficult guest.

The property was under construction. We did not know to what extent until we checked in. There was not a pool, sitting area or bar. No breakfast was available as is advertised. Our tv didn’t work. The temperature was too hot, and the thermostat couldn’t seem to be adjusted.

The entrance was narrow but there was remodeling going on.

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The lobby was under construction. We did not know this in advance.

Didn't end up staying gave me confusing info about pricing and how to pay then since im local wanted to charge me 500 deposit and 250 for incidents plus 245 for one night

Rooms nose from the elevator conversation

We did not know the hotel was under construction. The TVs did not work and we wanted to watch the baseball game. We were quite disappointed.