Tru By Hilton Franklin Cool Springs Nashville

Hotels
•
Tru by Hilton
9.2 (645 reviews)
1001 Knoll Top Lane , Franklin , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and helpful staff
Great breakfast options
Cons:
Cleanliness concerns
Limited amenities in rooms
Remote location

Categories

Cleanliness
8.68
Some reviews noted cleanliness issues such as blood in the bathroom, affecting overall sentiment.
Service
9.65
Overall staff interactions were positive, with many mentions of friendly and helpful service.
Location
9.19
Generally good location, though some reviews remarked it felt remote and lacked nearby activities.
Room Quality
8.64
Some rooms were clean and comfortable, but issues with dark lighting and outdated features were noted.
Amenities
9.17
Positive reception of breakfast and other amenities like clean gym; however, some missing items like coffee makers in rooms.
Value for Money
8.63
Mixed feelings about pricing relative to amenities, with some calling it overpriced for the value received.
Food and Beverage
9.68
Breakfast was frequently mentioned as great, contributing positively to the overall experience.
Overall Experience
9.99
Many guests expressed a strong desire to return, indicating high overall satisfaction despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:38

Property Description

Modern Comfort and Convenience
Tru By Hilton Franklin Cool Springs Nashville, Tn offers a contemporary stay in Franklin with easy access to nearby attractions like Ryman Auditorium and the Lane Motor Museum. The air-conditioned rooms with free WiFi provide a comfortable retreat after a day of exploring.

Fitness Center and Entertainment
Stay active at the hotel's fitness center or unwind by playing billiards on-site. The 24-hour front desk, shared lounge, and business center cater to all your needs, ensuring a seamless stay.

Nearby Landmarks and Amenities
Conveniently located near popular spots like the Johnny Cash Museum and Nissan Stadium, and just a short drive from Nashville International Airport, Tru By Hilton Franklin Cool Springs Nashville, Tn is the perfect choice for your next visit to the area.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.2
Based on 645 reviews
Cleanliness: 8.68
Service: 9.65
Location: 9.19
Room Quality: 8.64
Amenities: 9.17
Value for Money: 8.63
Food and Beverage: 9.68
Overall Experience: 9.99
G
Guy • couple • us
9
2026-03-07 • via Nuitee
V
Vicki • family_with_children • us
10
Pros:

Cleanliness

2026-03-06 • via Nuitee
J
James • couple • us
10
2026-03-04 • via Nuitee
H
Harold • couple • us
10
Excellent
Pros:

Liked the showers- soap and shampoo dispensers
Breakfast was good

Cons:

No bacon😎 at breakfast bar
No brown sugar for oatmeal I could find?

2026-03-04 • via Nuitee
R
Ronald • family_with_children • us
9
It was OK
Pros:

Staff was very friendly courteous. Room was spacious and clean.

Cons:

Charged $75 for my dog. I was shocked. Most hotels $25-30. The most i ever paid was $50 at a higher-end hotel

2026-03-03 • via Nuitee
S
Sandee • couple • us
10
2026-03-02 • via Nuitee
C
Carmen • couple • us
10
clean, friendly staff and great buffet breakfast
2026-03-02 • via Nuitee
A
Alexander • couple • ca
9
2026-03-01 • via Nuitee
D
Dominick • couple • us
10
2026-02-23 • via Nuitee
T
Toni • extended_group • us
9
Pros:

Nate was exceptional!! He was very kind and helpful to meeting all of our needs!! Loved the property, big spacious rooms.

2026-01-31 • via Nuitee
K
Kevin • couple • us
7
Cons:

Pricing was not clear and upfront. Arbitrarily added costs. What was $179, turned into $291.

2026-01-30 • via Nuitee
D
Douglas • couple • us
2
Cancelled, didn’t stay because of undisclosed pet fees
Cons:

$75 for a pet fee is outrageous. We don’t object to paying but not this amount. Others are between $20 - $35

2026-01-29 • via Nuitee
N
Nancy • couple • us
10
Highly recommend
Pros:

The staff is very hard working and friendly. The hotel was clean and well stocked. Loved the music in the lobby!

Cons:

Nothing

2026-01-27 • via Nuitee
L
Liao • couple • cn
10
2026-01-26 • via Nuitee
G
Gary • solo_traveller • us
10
2026-01-20 • via Nuitee
L
Lisa • solo_traveller • us
10
Great place to stay!
Pros:

The rooms are clean and comfortable. I like that I had a walk in shower. Very convenient to places to eat and other things.

Cons:

Nothing really

2026-01-20 • via Nuitee
K
Kimberly • couple • us
10
Nice clean and safe location.
Pros:

Quiet, easy to get to where I wanted to go.

Cons:

Toilet too low/short. It felt like a kiddie toilet. Didn’t think I was going to be able to get back up off of it.

2026-01-19 • via Nuitee
S
STANLEY • extended_group • us
7
2026-01-19 • via Nuitee
B
Belinda • family_with_children • us
9
2026-01-19 • via Nuitee
S
Sharon • extended_group • us
10
Warm greeting with helpful information and easy check out..
Pros:

It was Convenient.
It was easy to find.
It was clean and very modern.

Cons:

Zero

2026-01-19 • via Nuitee