Tru By Hilton Franklin Cool Springs Nashville

Hotels
•
Tru by Hilton
9.2 (645 reviews)
1001 Knoll Top Lane , Franklin , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly and helpful staff
Great breakfast options
Cons:
Cleanliness concerns
Limited amenities in rooms
Remote location

Categories

Cleanliness
8.68
Some reviews noted cleanliness issues such as blood in the bathroom, affecting overall sentiment.
Service
9.65
Overall staff interactions were positive, with many mentions of friendly and helpful service.
Location
9.19
Generally good location, though some reviews remarked it felt remote and lacked nearby activities.
Room Quality
8.64
Some rooms were clean and comfortable, but issues with dark lighting and outdated features were noted.
Amenities
9.17
Positive reception of breakfast and other amenities like clean gym; however, some missing items like coffee makers in rooms.
Value for Money
8.63
Mixed feelings about pricing relative to amenities, with some calling it overpriced for the value received.
Food and Beverage
9.68
Breakfast was frequently mentioned as great, contributing positively to the overall experience.
Overall Experience
9.99
Many guests expressed a strong desire to return, indicating high overall satisfaction despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:38

Property Description

Modern Comfort and Convenience
Tru By Hilton Franklin Cool Springs Nashville, Tn offers a contemporary stay in Franklin with easy access to nearby attractions like Ryman Auditorium and the Lane Motor Museum. The air-conditioned rooms with free WiFi provide a comfortable retreat after a day of exploring.

Fitness Center and Entertainment
Stay active at the hotel's fitness center or unwind by playing billiards on-site. The 24-hour front desk, shared lounge, and business center cater to all your needs, ensuring a seamless stay.

Nearby Landmarks and Amenities
Conveniently located near popular spots like the Johnny Cash Museum and Nissan Stadium, and just a short drive from Nashville International Airport, Tru By Hilton Franklin Cool Springs Nashville, Tn is the perfect choice for your next visit to the area.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.2
Based on 645 reviews
Cleanliness: 8.68
Service: 9.65
Location: 9.19
Room Quality: 8.64
Amenities: 9.17
Value for Money: 8.63
Food and Beverage: 9.68
Overall Experience: 9.99
T
Toni • extended_group • us
9
Pros:

Nate was exceptional!! He was very kind and helpful to meeting all of our needs!! Loved the property, big spacious rooms.

2026-01-31 • via Nuitee
K
Kevin • couple • us
7
Cons:

Pricing was not clear and upfront. Arbitrarily added costs. What was $179, turned into $291.

2026-01-30 • via Nuitee
D
Douglas • couple • us
2
Cancelled, didn’t stay because of undisclosed pet fees
Cons:

$75 for a pet fee is outrageous. We don’t object to paying but not this amount. Others are between $20 - $35

2026-01-29 • via Nuitee
N
Nancy • couple • us
10
Highly recommend
Pros:

The staff is very hard working and friendly. The hotel was clean and well stocked. Loved the music in the lobby!

Cons:

Nothing

2026-01-27 • via Nuitee
L
Liao • couple • cn
10
2026-01-26 • via Nuitee
G
Gary • solo_traveller • us
10
2026-01-20 • via Nuitee
L
Lisa • solo_traveller • us
10
Great place to stay!
Pros:

The rooms are clean and comfortable. I like that I had a walk in shower. Very convenient to places to eat and other things.

Cons:

Nothing really

2026-01-20 • via Nuitee
S
STANLEY • extended_group • us
7
2026-01-19 • via Nuitee
S
Sharon • extended_group • us
10
Warm greeting with helpful information and easy check out..
Pros:

It was Convenient.
It was easy to find.
It was clean and very modern.

Cons:

Zero

2026-01-19 • via Nuitee
S
Susan • couple • us
10
2026-01-19 • via Nuitee
C
Curtis • family_with_children • us
8
Pros:

Lobby/ setting area

2026-01-19 • via Nuitee
B
Belinda • family_with_children • us
9
2026-01-19 • via Nuitee
J
Joseph • couple • us
4
From the beginning of walking through, it seemed really nice, but the blood just ruined that the sta
Pros:

I like the decor of the room. It was kind of cool with all the colors. I like the space and I liked how big the bathroom was. I liked the wood floors way better than I like carpet.

Cons:

Well, the staff could’ve cleaned the bathroom and room before we actually were there. We found numerous spots of blood in the bathroom from the doors to the walls to the shower. It was really disgusting and the bedroom area sleeping area you can barely light up. It was so dark in there, and I can’t tell you if there’s blood anywhere else in the room.

2026-01-19 • via Nuitee
K
Kimberly • couple • us
10
Nice clean and safe location.
Pros:

Quiet, easy to get to where I wanted to go.

Cons:

Toilet too low/short. It felt like a kiddie toilet. Didn’t think I was going to be able to get back up off of it.

2026-01-19 • via Nuitee
J
JoAnn • extended_group • us
3
The staff was outstanding . Johnathan @front desk went out of his way to make our stay better as did
Pros:

Didn't have the breakfast!

Cons:

Better room service, no menu's in the room. Our refrigerator didn't cool and .staff shortage.,

2026-01-19 • via Nuitee
M
Mitch • couple • us
10
2026-01-19 • via Nuitee
A
Andy • family_with_children • us
9
Very glad we picked this place by accident.
Pros:

I liked how clean and friendly everyone was. From checking in to check out. The place was very clean and the beds were comfortable. The man who checked us in gave us a great place to check out while in town and waiting to go to our event.

Cons:

It would have been nice if there was a small bar. The bar across the street closed at 8pm. Limited selection from your cooler.

2026-01-15 • via Nuitee
B
Bobby • couple • us
9
2026-01-15 • via Nuitee
D
Deborah • couple • us
10
2026-01-15 • via Nuitee
H
Harley • couple • us
7
Pros:

The location was great. Breakfast was good.

Cons:

The beds were not comfortable and the room was small

2026-01-12 • via Nuitee