Swiss-Belhotel Kuantan

Hotels
•
Swiss-Belhotel
8.2 (5255 reviews)
Jalan Tanjung Lumpur 1, Perkampungan Tanjung Lumpur , Kuantan , MY

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Beautiful ocean view
Spacious and clean rooms
Good breakfast buffet
Friendly staff
Cons:
Gym maintenance issues
Not clean in some areas
Pool feels cramped
Soft pillows

Categories

Cleanliness
7.41
Not clean in one review, but overall acceptable.
Service
8.88
The staff and excellent breakfast were highlighted positively.
Location
8.42
Beautiful ocean view and beach front location.
Room Quality
7.87
Spacious rooms mentioned, but some concerns about comfort (soft pillows).
Amenities
7.4
Limited gym equipment and poor maintenance of facilities noted.
Value for Money
8.36
Value for money appreciated due to spacious rooms and good breakfast.
Food and Beverage
8.91
Breakfast buffet and food quality received high praise.
Overall Experience
8.38
General enjoyment expressed, with minor complaints noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 09:25

Property Description

Luxurious Amenities
Swiss-Belhotel Kuantan offers a restaurant, fitness centre, bar, and garden for guests to enjoy during their stay.

Comfortable Rooms
Each room boasts a TV with satellite channels and a shared bathroom for convenience and entertainment.

Convenient Services
With a 24-hour front desk, room service, and luggage storage available, guests can rest assured their needs will be taken care of promptly.

Ready for an unforgettable experience at Swiss-Belhotel Kuantan? You're just one click away from booking your dream stay!

Important information:

Please note that any special requests (extra bed, early check-in, late check-out, room upgrade, extra in-room amenities, valet parking, extra breakfast, and room decoration) are subject to availability and additional charges may apply.

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Kindly be informed there will be a scheduled electricity shutdown that will take place on 17th January 2024. Estimated time: From 10:00 am to 3:00 pm.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.2
Based on 5255 reviews
Cleanliness: 7.41
Service: 8.88
Location: 8.42
Room Quality: 7.87
Amenities: 7.4
Value for Money: 8.36
Food and Beverage: 8.91
Overall Experience: 8.38
W
wan noor syamimi • extended_group • my
10
2026-10-17 • via Nuitee
O
ong • couple • my
8
Nice vacation stay
2026-10-15 • via Nuitee
R
Reen • couple • my
10
2026-10-15 • via Nuitee
S
sujano • couple • my
8
nice place
Pros:

nice

Cons:

comfortable

2026-10-15 • via Nuitee
N
NUR AIMI LIYANA • extended_group • my
10
Pros:

😍😍😍😍😍

2026-10-14 • via Nuitee
R
Razif • couple • my
10
Nice
Pros:

Tidur selesa

Cons:

Tade apa

2026-10-14 • via Nuitee
F
Firdaus • solo_traveller • my
9
2026-10-14 • via Nuitee
R
Razif • couple • my
10
Nice
Pros:

Cantik selesa

Cons:

Tiada

2026-10-14 • via Nuitee
E
Eric Chow • solo_traveller • my
10
2026-10-13 • via Nuitee
S
sarjit • solo_traveller • my
3
Pros:

The location and room was spacious couple with complete set of toiletries.

Cons:

Bitten by ants while sleeping. It seems that the room was not cleaned thoroughly.

2026-10-13 • via Nuitee
N
Nor syahirah • couple • my
1
2026-10-12 • via Nuitee
I
Irfan • couple • my
10
2026-10-12 • via Nuitee
T
Tengku Rasidah • couple • my
7
2026-10-12 • via Nuitee
H
hafiza • solo_traveller • my
10
2026-10-11 • via Nuitee
N
Nur • couple • my
8
2026-10-11 • via Nuitee
S
Syarul Asraf • couple • my
1
1. Dah boleh hantar receptionist untuk join training for customer service kut. Kami sampai pukul 4.40 macam tu. Service
Pros:

1. Dah boleh hantar receptionist untuk join training for customer service kut. Kami sampai pukul 4.40 macam tu. Service slow satu. Beratur panjang walhal dah lewat, pukul 4 petang. Kami dari jauh mengharapkan pukul 4 atleast dah boleh dapat bilik. Bila sampai je giliran kami, instead of apologizing, dia boleh kata, oh bilik sikit lagi nak touch up. Masa kt depan receptionist tu dah pukul 5 tau. Dari pukul 3 smpai pukul 5 pun bilik tak siap siap lagi. Memang dh geram la. Lepastu dia bagi kunci, kami pun naik atas, ended up rupanya cleaner masih kemas bilik lagi. Dah terpinga2 adik tu tiba2 customer serbu bilik. Mind you masa tu dah pukul 5.30pm. Punya perangai la receptionist, awak tu dah la frontliner, awak biar cleaner hadap kerja awak yang tak siap tu. Ended up kami paksa panggil manager. Baru dpt ganti bilik lain lagi besar tu pun lepas kami bising2.

Katanya ada internal problem. Hotel punya internal problem, customer ke kena tanggung? Also dia kata ramai affected. Habistu takde compensation lgsung ke utk semua customer yg affected? Ohh bila nk checkout kena on time, kalau tak kena bayar tp bila check in lambat, customer kena tanggung kerugian ke?

2. Bilik yang kami dpt pun bermasalah tapi kami malas dah nak complain. Aircond bilik lambat sejuk, peti ais berair. Banjir bilik dibuatnya

3. Facilities macam kolam renang is not well maintained. Kayu pecah sana sini menimbulkan safety issues especially for kids

4. Breakfast memang mengecewakan. Bayar mahal tau. Satu malam rm300++

Dulu kami memang pelanggan setia hotel ni dari dulu tapi semenjak dah ramai dtg ni, service makin teruk. Facilities makin buruk. Jujur kata lah, tak mari lagi dah la lepas ni. Not worth our hard earned money

Cons:

1. Dah boleh hantar receptionist untuk join training for customer service kut. Kami sampai pukul 4.40 macam tu. Service slow satu. Beratur panjang walhal dah lewat, pukul 4 petang. Kami dari jauh mengharapkan pukul 4 atleast dah boleh dapat bilik. Bila sampai je giliran kami, instead of apologizing, dia boleh kata, oh bilik sikit lagi nak touch up. Masa kt depan receptionist tu dah pukul 5 tau. Dari pukul 3 smpai pukul 5 pun bilik tak siap siap lagi. Memang dh geram la. Lepastu dia bagi kunci, kami pun naik atas, ended up rupanya cleaner masih kemas bilik lagi. Dah terpinga2 adik tu tiba2 customer serbu bilik. Mind you masa tu dah pukul 5.30pm. Punya perangai la receptionist, awak tu dah la frontliner, awak biar cleaner hadap kerja awak yang tak siap tu. Ended up kami paksa panggil manager. Baru dpt ganti bilik lain lagi besar tu pun lepas kami bising2.

Katanya ada internal problem. Hotel punya internal problem, customer ke kena tanggung? Also dia kata ramai affected. Habistu takde compensation lgsung ke utk semua customer yg affected? Ohh bila nk checkout kena on time, kalau tak kena bayar tp bila check in lambat, customer kena tanggung kerugian ke?

2. Bilik yang kami dpt pun bermasalah tapi kami malas dah nak complain. Aircond bilik lambat sejuk, peti ais berair. Banjir bilik dibuatnya

3. Facilities macam kolam renang is not well maintained. Kayu pecah sana sini menimbulkan safety issues especially for kids

4. Breakfast memang mengecewakan. Bayar mahal tau. Satu malam rm300++

Dulu kami memang pelanggan setia hotel ni dari dulu tapi semenjak dah ramai dtg ni, service makin teruk. Facilities makin buruk. Jujur kata lah, tak mari lagi dah la lepas ni. Not worth our hard earned money

2026-10-11 • via Nuitee
R
Roy • solo_traveller • my
7
Pros:

Bilik luas dan bersih.

Cons:

Kolam perlu penambahbaikan. Byk lantai yang rosak yg boleh membahaya kan kepada kanak2

2026-10-10 • via Nuitee
A
AISYHA AFIEZA • extended_group • my
9
2026-10-10 • via Nuitee
M
MOHD NAZRIN • couple • my
6
Pros:

Location

Cons:

Poor environment and lift

2026-10-09 • via Nuitee
A
amirhakim • solo_traveller • my
8
nice break
Pros:

the location because it is where the conference took place

Cons:

nothing

2026-10-09 • via Nuitee