Hotel Mahanuge

Hotels
•
Independent
3.4 (2 reviews)
26th Mile Post, Polonnaruwa, North Central Province, 51000 , Polonnaruwa , LK
94-777781603

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Facilities

Free WiFi
Terrace
Garden
Luggage storage
ATM/banking
Hiking/biking trails nearby
Front desk (limited hours)
Smoke-free property
Tours/ticket assistance
Free reception
See all facilities

Review Highlights

Pros:
Tasty food and good dinner options
Good location for sightseeing (near Buddhist sites)
Spacious, airy rooms with nice garden views
Pleasant garden and attractive setting
Friendly/well-attentive waitstaff mentioned by some
Cons:
Inconsistent service: rude housekeeping and slow/no response to cleaning requests
Pool cleanliness issues and small pool size; unpleasant smell at back of property
Limited breakfast variety/quantity
No/poor air conditioning in restaurant (hot while dining)
Mosquito problem and parking area is not conveniently close
Property/rooms appear older and in need of renovation

Categories

Cleanliness
3
Mixed: garden described as clean and well maintained, but pool cleanliness and a smelly air issue at the back of the property were raised; housekeeping responsiveness also a concern.
Service
3.1
Mixed service reports: several reviewers praised waitstaff and friendly staff, but there are complaints about a rude housekeeping member, lack of response to a room-cleaning call, and a staff member making guests uncomfortable at the pool.
Location
4
Positive: repeatedly noted as a good location, well situated for visiting key Buddhist sites and generally convenient.
Room Quality
3.2
Mixed: rooms described as spacious, airy and overlooking gardens, but some guests noted the property/rooms are older than advertised and in need of renovation.
Amenities
2.9
Mixed to below-average: attractive gardens and a good swimming pool are positives, but pool size/cleanliness issues, mosquito problems, lack of air conditioning in the dining area, and inconvenient parking were noted.
Value for Money
3.8
Generally positive: price was mentioned as a pro by at least one guest and multiple guests praised the food and overall experience relative to cost.
Food and Beverage
3.9
Positive overall: many guests described meals as tasty with good dinner options; breakfast was included but several noted limited variety/quantity and one report of discomfort due to heat in the restaurant.
Overall Experience
3.3
Moderately positive: several guests reported an enjoyable or overall good stay with nice surroundings and friendly staff, tempered by disruptions from events, occasional service lapses, and some facility issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-02 06:49

Property Description

Luxurious Accommodations
Indulge in comfort with air-conditioned rooms, LED televisions, and complimentary WiFi at Hotel Mahanuge. The modern amenities ensure a relaxing stay after exploring the nearby historical sites such as Polonnaruwa Vatadage and Gal Viharaya.

Exciting Recreational Activities
Unwind by the outdoor pool or explore the area on a rented bicycle. For a culinary delight, visit the hotel's restaurant or grab a snack at the cafe. Don't miss the daily complimentary reception to mingle with fellow travelers and create unforgettable memories.

Convenient Services
Take advantage of services like luggage storage, laundry facilities, and tour/ticket assistance. With an airport shuttle available for a surcharge and free self-parking, your stay is made hassle-free. Book your stay at Hotel Mahanuge and experience the perfect blend of comfort and convenience.

Important information:

  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Accessibility

    No elevators

  • General

    Social distancing measures are in place

See all policies

Location

Guest Reviews

3.4
Based on 2 reviews
Cleanliness: 3
Service: 3.1
Location: 4
Room Quality: 3.2
Amenities: 2.9
Value for Money: 3.8
Food and Beverage: 3.9
Overall Experience: 3.3
N
Nalin • family_with_children • lk
6
2026-06-30 • via Nuitee
M
Mohamed • solo_traveller • lk
7
Pros:

Location and Greenery

Cons:

Need to replace some old items.

2026-06-14 • via Nuitee
U
udani • extended_group • au
4
Didn’t like the hotel will not come back
Pros:

Location is convenient as it’s closer to road

Cons:

Unfortunately, our experience was disappointing.

* The cleanliness was below expectations. The bed linen and bathrooms did not appear to have been cleaned or washed to an acceptable standard.
* I specifically contacted the hotel prior to arrival and requested a downstairs room due to wheelchair access requirements. The hotel confirmed this request; however, upon arrival, the staff were unaware of it.
* We had booked accommodation with breakfast included, but the breakfast staff seemed unaware of our booking.
* The plates at the breakfast area were dusty.
* The fruit juice appeared stale and was not fresh.
* Communication between hotel staff was poor, and overall customer service was not friendly or welcoming.

I believe there needs to be significant improvement in housekeeping standards, internal communication, and customer service to meet guest expectations.

2026-06-02 • via Nuitee
R
Rohan • solo_traveller • ae
5
2026-05-26 • via Nuitee
P
Prashani • family_with_children • lk
4
Staff should be further train to treat the clients and meal was good.
Pros:

The meal was tasty overall. Breakfast was included in our package, although the selection was limited, it was still delicious. The garden was clean, nice, and well maintained. Dinner was also good. Altogether, we enjoyed the meals and the atmosphere.

Cons:

We were disappointed with some parts of our stay. The housekeeping staff member assigned to our room was not polite and behaved rudely towards us. We took dinner in the room before 10.15pm when we call to clean it anyone didn't answer. If emergency it's that so?
Although breakfast was included in our package, the variety and quantity were limited. The vehicle parking area should also be closer to the hotel for guests’ convenience.
Another uncomfortable experience was at the pool area. While my wife and I were using the pool, a staff member sat nearby and kept watching us, which made us feel uncomfortable.
We hope these issues will be improved for future guests.

2026-05-11 • via Nuitee
N
nuwan • family_with_children • lk
10
Good place.Good location.Good food
Pros:

It had a pleasing environment that blended in with the surroundings. Food and drink were no problem.

Cons:

The heat was intense while eating in the restaurant. It was difficult to eat. It would have been better if it had been air-conditioned.

2026-04-27 • via Nuitee
M
Mohamed • family_with_children • lk
8
Pros:

The price and Food.

Cons:

At night the tiny living lives are such as mosquitoes too much.

2026-04-12 • via Nuitee
R
Roger • extended_group • gb
8
An enjoyable stay with one or two minor niggles.
Pros:

The property is very well situated for visiting the important Buddhist sites of Polonnaruwa. It is set in attractive gardens with an excellent swimming pool. The rooms are airy and overlook the gardens. Our waiter and other staff looked after us extremely well and made sure we had everything we needed.

Cons:

Although the sleeping accommodation is well set back from the road, one out of the six in our group found the traffic noise a bit disturbing at night. The breakfasts were not very good. The hotel is geared for events. There were two weddings during our three-day stay which we actually enjoyed watching but they were a bit disruptive for regular guests.

2026-03-30 • via Nuitee
J
Ji • couple • cn
9
性价比高
2026-03-11 • via Nuitee
D
Dulan • family_with_children • lk
7
2026-03-06 • via Nuitee
K
Kasun Priyasad • extended_group • lk
7
Average.
Pros:

A nice place. Nice surroundings. Food was great and delicious.

Cons:

The property is bit older than published. Need renovation.

2026-02-14 • via Nuitee
S
Samod • couple • lk
10
2026-01-22 • via Nuitee
L
Luis • family_with_children • es
9
Un buen sitio
Pros:

Habitación amplia, y llegué muy pronto y me pudieron dar la habitación antes de la hora de check-in

Cons:

Nada q destacar

2026-01-16 • via Nuitee
I
Inoka • family_with_children • nz
9
Overall a good stay at this property.
Pros:

Good location. Spacious rooms. Small sized swimming pool. Friendly staff. Nice food with local touch and good variety.

Cons:

Swimming pool - could have been a better cleaned status. Smelly air coming from the back of the property.

2026-01-09 • via Nuitee
D
Dissanayake • family_with_children • lk
10
We had a wonderful stay at Mahanuge Hotel in Polonnaruwa. The staff were extremely friendly, helpful, and made us feel v
2025-12-26 • via Nuitee
H
Hillar • extended_group • ee
10
2025-12-08 • via Nuitee
L
LASITHA SHREENATH KALUBOWILA • couple • lk
8
Please add a roof over staircase
Pros:

Safe place and location was great

Cons:

It was rainy and I had to climb a pair staircase which was slippery during rain, which the management of property had been complained many times but they seem to take no action as per the minor staff people in hotel which showed the management doesn’t care about safety of guests

2025-11-27 • via Nuitee
E
Elena • family_with_children • it
7
Pros:

Camera grande, acqua in bottiglia tutti i giorni. Camera vicina ai punti d'interesse da vedere. Piscina e ampio giardino. Personale gentile e disponibile

Cons:

Connessione wifi in camera molto debole. La camera non viene pulita giornalmente, se non su richiesta

2025-11-24 • via Nuitee
C
Chanidu • couple • lk
10
A wonderful and memorable stay-highly recommended for anyone visiting Polonnaruwa!
Pros:

Everything about the hotel was excellent! The staff were incredibly friendly and helpful, the rooms were clean and comfortable, and the atmosphere was calm and relaxing. The location is perfect, and the food was delicious. It truly felt like a home away from home.

Cons:

Nothing at all

2025-11-08 • via Nuitee
N
NUWAN • family_with_children • us
10
Friendly Customer Service
Pros:

Nice Location and Easy to access

Cons:

Nice Environment

2025-11-05 • via Nuitee