The Gissons Hotel - Exeter Airport & M5

Hotels
7.2 (985 reviews)
Kennford , Exeter , GB

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Garden
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Nice and warm room
Fast WiFi
Cons:
No restaurant or bar
Poor cleanliness

Categories

Cleanliness
6.55
Noticed issues with unclean bathrooms and dirty floors.
Service
8.55
Staff was noted to be helpful during check-in and for card assistance.
Location
8.05
Close to amenities, but near a busy road affecting noise levels.
Room Quality
7.05
Room condition was fair with complaints about odors and lack of refurbishment.
Amenities
6.55
Limited due to renovations with no restaurant or bar.
Value for Money
7.55
Considering the conditions, the value was questionable.
Food and Beverage
5.55
No food options due to renovations, impacting the overall stay.
Overall Experience
7.75
Had both positives and negatives, leading to an average experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-27 15:22

Property Description

Luxurious Comfort

Experience unparalleled comfort at The Gissons Hotel with our 660 pocket spring mattresses that adjust to your body's movement, along with plush 700gsm bath towels and soft 350gsm duvets and linen.

Convenient Location

Situated just 1.6 km from the M5 motorway, our hotel offers easy access to Exeter Airport and popular destinations like Exeter and Torquay, making it the ideal base for your travels.

Modern Amenities

Each room at The Gissons features a TV and stylish en suite facilities, ensuring a comfortable and convenient stay for all our guests.

Book your stay at The Gissons Hotel now and indulge in luxury and convenience during your travels.

Important information:

Our restaurant and bar are currently closed until further notice. We apologise for any inconvenience. A range of dining options are available nearby.

Please note that this property is located right next to the A30 road and guests might experience some noise disturbance.

Pre-authorisation will be taken upon arrival to cover for any damages caused to the property. An amount equivalent to the booked room rate will be taken for 1-night stays and 50% of the total room rate for bookings for more than one night.

A surcharge of £25 applies for arrivals after check-in hours.

For any checkin post 10 pm, it is mandatory to contact the hotel pro-actively to check if late checkin is available. This is whole sole consent of the property if they will be in a position to entertain the late check-inPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.2
Based on 985 reviews
Cleanliness: 6.55
Service: 8.55
Location: 8.05
Room Quality: 7.05
Amenities: 6.55
Value for Money: 7.55
Food and Beverage: 5.55
Overall Experience: 7.75
J
John • couple • gb
8
Good value for an overnight stay for the Airport.
Pros:

Comfortable room, friendly staff, convenient location for Exeter airport .Good value for for the price .

2026-10-20 • via Nuitee
S
Sean • solo_traveller • gb
10
Excellent
Pros:

Erika is fantastic, I stay here a lot and she is really helpful and lovely she’s brilliant

2026-10-19 • via Nuitee
C
Catherine • couple • gb
8
2026-10-18 • via Nuitee
P
Phoebe • couple • gb
10
Pros:

The staff were lovely and the room was very spacious and clean.

2026-10-15 • via Nuitee
L
Louise • solo_traveller • gb
8
Close to airport
Pros:

Close to airport . Nice and clean

Cons:

Not much staff . We hardly saw anyone during our stay . It made asking for anythingbwe needed very difficult

2026-10-10 • via Nuitee
N
Nicholas • solo_traveller • gb
3
Rubbish
Cons:

Window and door didn't lock properly, restaurant was closed

2026-10-10 • via Nuitee
D
Debs • solo_traveller • gb
7
Pros:

Easy to find, was a bit rundown, outside but staff very helpful. It was clean and coffee and tea available in room. Was not expensive.

Cons:

A bit out dateted,. Outside looks a bit untidy.

2026-10-10 • via Nuitee
A
Abdul • solo_traveller • ae
8
Highly recommended
Pros:

I stayed at Gissons in early September, and Mr Sahaj made my stay especially memorable. He was incredibly welcoming, helpful, and attentive throughout my time there. His kindness and professionalism really stood out and made me feel genuinely valued as a guest.

Gissons Hotel runs with honour and integrity. I had made another booking for 15 days through a different third-party platform. When I contacted the third-party provider, they told me that the booking had been cancelled. However, when I contacted Gissons directly, they explained that the booking was still showing in their system. Unfortunately, I did not receive confirmation of the booking by the third party until the last day of check-in, when cancellation was no longer possible.

Despite the situation being outside their control, the team at Gissons kindly processed my refund and handled everything professionally. They were understanding, honest, and genuinely focused on doing the right thing for the customer.
It is refreshing to come across a hotel that operates with such integrity. I really appreciate how Gissons handled the situation and would happily recommend them.
I would highly advise booking directly with them or through a more reputable third party provider like booking.com that have much better policies.

2026-10-08 • via Nuitee
B
Bridget • couple • gb
9
2026-10-07 • via Nuitee
E
Edward Antonio • solo_traveller • gb
9
2026-10-07 • via Nuitee
C
Caryn • solo_traveller • gb
10
Friendly and helpful staff
Pros:

Convenient , Clean and good value for money

2026-10-07 • via Nuitee
K
Katie • solo_traveller • gb
3
You get what you pay for - did the job but falling apart a bit.
Pros:

Clean room, easy location.

Cons:

Unfortunately looking pretty rough around the edges, signage falling apart, bits boarded up and car park has rubbish dumped. Noisy and overly warm room.

2026-10-07 • via Nuitee
S
Smaranda • couple • gb
4
2026-09-19 • via Nuitee
T
Tamsyn • couple • gb
5
I feel for what we had it was too expensive considering one night we had a broken shower broken tv and toilet handle was
Cons:

That the staff wasn’t very helpful when I noticed thing wrong with the room and waited till next day to sort anything

2026-09-19 • via Nuitee
S
Sarah • solo_traveller • gb
10
Pros:

Really easy hotel to find just off A38. Good free parking Gentleman on reception was friendly and helpful. I had booked a room for a job interview the next day and he allowed me 30 mins extra to get sorted. Very much appreciated. Had booked a single room. In many hotels they are very compact but this room was clean and very spacious. It is not as hot as it has been but room kitted out with an excellent Air conditioning unit.

Cons:

There is no dinning facilities at present but they are hoping to reopen those soon.

2026-09-18 • via Nuitee
B
Brown • solo_traveller • gb
6
Priced appropriate for what it is - but wouldn't stay again.
Pros:

Spacious bathroom, good size tv, air con worked well, fresh towels/tea and coffee as required. Ironing board and iron provided instantly upon request - Erica provided great service when I met her. Check in and car reg validation easy. WiFi good.

Cons:

Room not very clean, large spiders web by corner of desk, sticky stains on furniture. Place generally looks tired and not invested in. Air con noisy. Lots of background road traffic if on front part of hotel.

2026-09-18 • via Nuitee
C
Charon • solo_traveller • gb
8
2026-09-18 • via Nuitee
N
Neil • extended_group • gb
4
Not a great stay
Pros:

The location was good and the hotel was easy to find.

Cons:

We had 3 rooms, one was okay, but there were problems with the other 2. One room was too small for a double bed, and we could only get into bed from one side. There was one bedside lamp that looked old and had a torn shade. The shower in the bathroom was too small and I couldn't turn round in it. The shower head didn't stay in the fitting as it wasn't from the same set.
The 3rd room smelt really bad - either damp or dirty.

2026-09-17 • via Nuitee
G
Giovanni • couple • gb
9
Pros:

Good Location, staff very friendly, room clean and spacious, perfect place to stay ..I will be back.

Cons:

nothing.. everything was great

2026-09-17 • via Nuitee
P
patrick • solo_traveller • gb
9
Pros:

No food or drink available

Cons:

.

2026-09-16 • via Nuitee