The Gissons Hotel - Exeter Airport & M5

Hotels
OYO Rooms
7.2 (728 reviews)
Kennford , Exeter , gb

Free

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Luggage storage
Fax/photocopying
Soundproof rooms
Ironing service
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Nice and warm room
Fast WiFi
Cons:
No restaurant or bar
Poor cleanliness

Categories

Cleanliness
6.55
Noticed issues with unclean bathrooms and dirty floors.
Service
8.55
Staff was noted to be helpful during check-in and for card assistance.
Location
8.05
Close to amenities, but near a busy road affecting noise levels.
Room Quality
7.05
Room condition was fair with complaints about odors and lack of refurbishment.
Amenities
6.55
Limited due to renovations with no restaurant or bar.
Value for Money
7.55
Considering the conditions, the value was questionable.
Food and Beverage
5.55
No food options due to renovations, impacting the overall stay.
Overall Experience
7.75
Had both positives and negatives, leading to an average experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-27 15:22

Property Description

Luxurious Comfort

Experience unparalleled comfort at The Gissons Hotel with our 660 pocket spring mattresses that adjust to your body's movement, along with plush 700gsm bath towels and soft 350gsm duvets and linen.

Convenient Location

Situated just 1.6 km from the M5 motorway, our hotel offers easy access to Exeter Airport and popular destinations like Exeter and Torquay, making it the ideal base for your travels.

Modern Amenities

Each room at The Gissons features a TV and stylish en suite facilities, ensuring a comfortable and convenient stay for all our guests.

Book your stay at The Gissons Hotel now and indulge in luxury and convenience during your travels.

Important information:

Please note that this property is located right next to the A30 road and guests might experience some noise disturbance.

Pre-authorization will be taken upon arrival to cover for any damages caused to the property. An amount equivalent to the booked room rate will be taken for 1-night stays and 50% of the total room rate for bookings for more than one night.

A surcharge of £25 applies for arrivals after check-in hours.

For any checkin post 10 pm, it is mandatory to contact the hotel pro-actively to check if late checkin is available. This is whole sole consent of the property if they will be in a position to entertain the late check-inPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.2
Based on 728 reviews
Cleanliness: 6.55
Service: 8.55
Location: 8.05
Room Quality: 7.05
Amenities: 6.55
Value for Money: 7.55
Food and Beverage: 5.55
Overall Experience: 7.75
J
Joshua couple gb
7
2026-04-19 via Nuitee
M
Mr Mr Welham solo_traveller gb
6
Pros:

Location
good. outside sitting area. Room was comfortable

Cons:

The room hadn't been clean before guests arrived because filthy dust. underneath bed and coffee stains near window we were asked to give high scoring from lady called. Erica which would have been ok. If cleaner pay attention to details specially hair inside drawer. And very squeaky floor boards. And to many lights very bright dim switch needed

2026-04-18 via Nuitee
S
Shixin couple gb
10
We appreciate the help Erica gave us during our stay. She is a very nice lady: helpful, hardworking.
Pros:

The staff - Erica was very helpful and friendly.

2026-04-18 via Nuitee
R
Rachel couple gb
8
Extremely comfortable bed! Very good value for money.
Pros:

The bed was really comfortable and very large! The shower was also excellent, and everywhere was very clean.
We had a small problem with the flooring, which we mentioned, and it was fixed by the evening.

Cons:

I liked the location, on the edge of a village, and it was very convenient for the motorway. It wasn't really that close to the airport though..

2026-04-18 via Nuitee
E
Emma Nash solo_traveller gb
3
Pros:

Easy to get on the A38 A30 and M5

Cons:

Very noisy, room very warm with no heating on, very busy rd so opening windows made it worse, A/C unit to loud to sleep when on, had very little sleep. Staff asked me 3 times in 12 hrs to give them a good review!! Im also covered in bites all over my skin.

2026-04-17 via Nuitee
J
Jamie Lynn family_with_children us
10
Amazing experience and a beautiful and immaculately clean hotel that you can call home away from home.
Pros:

The hotel has lots of charm and is in a beautiful area, however the best part of this hotel is the staff. Erica the manager goes above and beyond the call of duty to help guests with whatever they could possibly need and is always happy to do so. We had a lovely room and were upgraded when my little one got sick. We had everything we needed and help was only a phone call away if we were in need of anything. I would highly recommend this hotel to all, because once you’re there, you’re treated like family.

Cons:

No complaints at all.

2026-04-17 via Nuitee
R
Robert couple gb
9
Good
Pros:

Room

Cons:

No food

2026-04-16 via Nuitee
P
Peter couple gb
9
Nice overnight stop
Pros:

All

Cons:

Thought it would be nearer Exeter Airport

2026-04-16 via Nuitee
C
Conway solo_traveller gb
10
Pros:

Lovely lady Erica could not do enough for you what a lovely woman.made our stay Very welcome thank you

Cons:

N/A

2026-04-16 via Nuitee
P
Peter couple gb
9
2026-04-16 via Nuitee
D
Donald couple gb
9
2026-04-15 via Nuitee
J
Jon couple gb
10
Frat priced hotel always popular
Pros:

It’s a very good quality hotel modern and clean and in a great place too
Easy to get to local city garage up the road and hotel up the road with restaurant
Very spacious hotel rooms air con and modern tv big double beds and en-suite in all rooms

Cons:

N/A

2026-04-15 via Nuitee
L
Leanne couple gb
6
2026-04-13 via Nuitee
F
Florian family_with_children de
8
Pros:

Mit diesem Hotel hatten wir keine großen Erwartungen verbunden - an der M5 gelegen, viel Durchgangsverkehr ... dafür wurden wir sehr positiv überrascht. Wir hatten Zimmer zur Seite und bei geschlossenen Fenstern war es absolut ok mit der Geräuschkulisse. Am ersten Abend hat uns eine sehr nette Frau eingewiesen. Ansonsten waren wir die meiste Zeit unterwegs und haben Dartmoor und Exeter besichtigt. Für diesen Zweck war das Hotel genau richtig.

2026-04-12 via Nuitee
T
Tatenda01 solo_traveller gb
10
Pros:

Easy access. Very smart. I liked my room spacious. Easy check-in. Free on-site parking available

2026-04-12 via Nuitee
G
Gem solo_traveller gb
7
Last minute
Pros:

We stayed in 'suite with bath' which was a lovely sized room.
Useful aircon/fans. Felt very comfortable

Cons:

The check in is not manned and could feel a bit impersonal. However, I was a late booking and was taken to my room.

2026-04-10 via Nuitee
N
Neil solo_traveller gb
8
Nice room, needs the bar open
Pros:

Room was really nice and clean. Erica was very pleasant

Cons:

Bar and restaurant was closed for refurbishment

2026-04-09 via Nuitee
S
Shellie solo_traveller gb
7
Probably an amazing hotel in its hay day but I felt isolated.
Pros:

Value for money

Cons:

Lack of staff and isolated.

2026-04-09 via Nuitee
B
Billy solo_traveller gb
4
Pros:

Easy excess to exeter

Cons:

There is no restaurant or bar on site even though you advise this via photos... no staff to check you in just keys left in lobby with name next to them.

2026-04-08 via Nuitee
Y
Yip couple gb
10
2026-04-06 via Nuitee