The Gissons Hotel - Exeter Airport & M5

Hotels
OYO Rooms
7.2 (925 reviews)
Kennford , Exeter , gb

Free

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Garden
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Nice and warm room
Fast WiFi
Cons:
No restaurant or bar
Poor cleanliness

Categories

Cleanliness
6.55
Noticed issues with unclean bathrooms and dirty floors.
Service
8.55
Staff was noted to be helpful during check-in and for card assistance.
Location
8.05
Close to amenities, but near a busy road affecting noise levels.
Room Quality
7.05
Room condition was fair with complaints about odors and lack of refurbishment.
Amenities
6.55
Limited due to renovations with no restaurant or bar.
Value for Money
7.55
Considering the conditions, the value was questionable.
Food and Beverage
5.55
No food options due to renovations, impacting the overall stay.
Overall Experience
7.75
Had both positives and negatives, leading to an average experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-27 15:22

Property Description

Luxurious Comfort

Experience unparalleled comfort at The Gissons Hotel with our 660 pocket spring mattresses that adjust to your body's movement, along with plush 700gsm bath towels and soft 350gsm duvets and linen.

Convenient Location

Situated just 1.6 km from the M5 motorway, our hotel offers easy access to Exeter Airport and popular destinations like Exeter and Torquay, making it the ideal base for your travels.

Modern Amenities

Each room at The Gissons features a TV and stylish en suite facilities, ensuring a comfortable and convenient stay for all our guests.

Book your stay at The Gissons Hotel now and indulge in luxury and convenience during your travels.

Important information:

Our restaurant and bar are currently closed until further notice. We apologise for any inconvenience. A range of dining options are available nearby.

Please note that this property is located right next to the A30 road and guests might experience some noise disturbance.

Pre-authorisation will be taken upon arrival to cover for any damages caused to the property. An amount equivalent to the booked room rate will be taken for 1-night stays and 50% of the total room rate for bookings for more than one night.

A surcharge of £25 applies for arrivals after check-in hours.

For any checkin post 10 pm, it is mandatory to contact the hotel pro-actively to check if late checkin is available. This is whole sole consent of the property if they will be in a position to entertain the late check-inPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.2
Based on 925 reviews
Cleanliness: 6.55
Service: 8.55
Location: 8.05
Room Quality: 7.05
Amenities: 6.55
Value for Money: 7.55
Food and Beverage: 5.55
Overall Experience: 7.75
R
Ray solo_traveller gb
8
I was a good overnight stay
Pros:

There was no breakfast

2026-07-11 via Nuitee
S
Sandra couple gb
3
2026-07-11 via Nuitee
G
Greg solo_traveller gb
8
2026-07-11 via Nuitee
C
CainWellings solo_traveller gb
5
Polished Turd
Pros:

Good communication on booking.com

Cons:

Message saying the restaurant and bar were temporarily closed... except its been shut for years. Car park looks like your safer parking on the road. Trying to register for car parking except the iPad wasn't charged. Lighting is terrible, either on bright or off, no sidelights. Curtains hung using velcro, so they fall down in the night. Nowhere near for food or drink. Continually badgered by staff to leave a good review. Looks ok from the outside, but no matter how much you polish a turd its still cack underneath.

2026-07-10 via Nuitee
S
Stuart solo_traveller gb
8
2026-07-10 via Nuitee
G
Gregg Kinsell solo_traveller gb
8
Value for money stopover
Pros:

Great value, convenient location.
Air conditioning in the room, big bed.

Cons:

Traffic noise, but that's the price you pay for a very convenient location

2026-07-09 via Nuitee
R
Rhys solo_traveller gb
8
Pros:

Receptionist was very helpful

2026-07-09 via Nuitee
K
Kuhanga solo_traveller gb
10
Pros:

The receptionist was perfectly and friendly

Cons:

None

2026-07-09 via Nuitee
K
Kieran couple gb
10
Excellent from start to finish
Pros:

Everything was on point form the staff to the room was a great stay they even upgraded me to a bigger room apon arrived so happy with the stay.

Cons:

N/a

2026-07-07 via Nuitee
R
ROMAN solo_traveller ee
10
2026-07-07 via Nuitee
L
Louise solo_traveller gb
8
Convenient & helpful staff
Pros:

Location

Cons:

Lack of restaurant

2026-07-06 via Nuitee
M
Michal-Anne couple gb
1
Only told last minute there was no food not very accessible climbed a million stairs to get to our room one tiny window
Cons:

Looks very tired

2026-07-06 via Nuitee
L
Louise solo_traveller gb
8
2026-07-06 via Nuitee
D
Dario solo_traveller it
8
2026-07-06 via Nuitee
L
Leon solo_traveller gb
5
2026-07-05 via Nuitee
J
Jo couple gb
7
2026-07-05 via Nuitee
S
Sophie couple gb
3
Seemed very dodgy and no staff
Pros:

It was easy to find and get to. The air con was decent.

Cons:

Did not encounter one staff member the whole time. All hotel keys were left on the reception desk with the room number and full names of desks there for anyone to see or take. Advertising that a woman is staying in a room and giving the room number seemed very dodgy. Anyone could have been into my room before I was able to get my key. The whole place was quite run down and dated.

2026-07-05 via Nuitee
M
Maggie couple gb
3
Don’t think anyone would choose to stay there.
Pros:

No breakfast available

Cons:

V run down, not at all inviting however when you were able to enter the property it was better than the outside.Bedroom clean with fan. V odd shaped room so difficult to get around. Young woman we saw was v nice.

2026-07-05 via Nuitee
M
Mark couple gb
7
Water was cut off but staff responded professionally
Pros:

Location and access

Cons:

Floor boards were damaged next to bed and near bathroom, sections poking up so easy to cut your foot

2026-07-04 via Nuitee
S
Samantha solo_traveller gb
10
Pros:

The hotel was lovely and clean and the staff were very helpful
Hotel provided air con units in the tooms also which was very thoughtful

Cons:

Everything was as required

2026-07-04 via Nuitee