The Gissons Hotel - Exeter Airport & M5

Hotels
7.2 (985 reviews)
Kennford , Exeter , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Garden
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Nice and warm room
Fast WiFi
Cons:
No restaurant or bar
Poor cleanliness

Categories

Cleanliness
6.55
Noticed issues with unclean bathrooms and dirty floors.
Service
8.55
Staff was noted to be helpful during check-in and for card assistance.
Location
8.05
Close to amenities, but near a busy road affecting noise levels.
Room Quality
7.05
Room condition was fair with complaints about odors and lack of refurbishment.
Amenities
6.55
Limited due to renovations with no restaurant or bar.
Value for Money
7.55
Considering the conditions, the value was questionable.
Food and Beverage
5.55
No food options due to renovations, impacting the overall stay.
Overall Experience
7.75
Had both positives and negatives, leading to an average experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-27 15:22

Property Description

Luxurious Comfort

Experience unparalleled comfort at The Gissons Hotel with our 660 pocket spring mattresses that adjust to your body's movement, along with plush 700gsm bath towels and soft 350gsm duvets and linen.

Convenient Location

Situated just 1.6 km from the M5 motorway, our hotel offers easy access to Exeter Airport and popular destinations like Exeter and Torquay, making it the ideal base for your travels.

Modern Amenities

Each room at The Gissons features a TV and stylish en suite facilities, ensuring a comfortable and convenient stay for all our guests.

Book your stay at The Gissons Hotel now and indulge in luxury and convenience during your travels.

Important information:

Our restaurant and bar are currently closed until further notice. We apologise for any inconvenience. A range of dining options are available nearby.

Please note that this property is located right next to the A30 road and guests might experience some noise disturbance.

Pre-authorisation will be taken upon arrival to cover for any damages caused to the property. An amount equivalent to the booked room rate will be taken for 1-night stays and 50% of the total room rate for bookings for more than one night.

A surcharge of £25 applies for arrivals after check-in hours.

For any checkin post 10 pm, it is mandatory to contact the hotel pro-actively to check if late checkin is available. This is whole sole consent of the property if they will be in a position to entertain the late check-inPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.2
Based on 985 reviews
Cleanliness: 6.55
Service: 8.55
Location: 8.05
Room Quality: 7.05
Amenities: 6.55
Value for Money: 7.55
Food and Beverage: 5.55
Overall Experience: 7.75
A
Antony solo_traveller gb
7
Good Value, Great Location although needs attention
Pros:

Very comfortable beds.
Great location.
Great noise reduction in place - right next to a30 and wasn't disturbed by road noise.
Air con unit & fan provided
Tea&Coffee provided
Clean

Cons:

Didn't see a single human member of staff - only contact we had was one phone call when on our way, checked ourselves in & out.

Room and hallway smelt very strong of cigarette smoke.

Toilet seat was cracked

Flooring was coming apart in the room

Shower surrounds need attention - cracks, missing silicone & one part was coming away from the wall.

Air con unit very noisy (although we were grateful to have it) and wasn't switched on prior to arrival therefore the room was very hot on arrival, took a while to cool down.

2026-08-15 via Nuitee
M
Matt solo_traveller gb
5
2026-08-15 via Nuitee
D
Dennis couple gb
7
Cheap enough but noisy staff & lumpy hard bed
Pros:

Location. Close to the main road as was on a business trip

Cons:

The hard lumpy bed & being woken up at 2am & 5:10am noisy load staff talking on a walkie talkie outside our door & up the corridor!!

2026-08-15 via Nuitee
G
Ghazzali family_with_children gb
8
Pros:

Excellent service. Host was amazing.
AC units in the rooms were brilliant.
Great location.
Comfortable stay.

2026-08-14 via Nuitee
D
David couple gb
8
Pros:

In process of change it seems but great value and comfy.

Cons:

Overgrown outside

2026-08-14 via Nuitee
E
Edward Antonio solo_traveller gb
10
2026-08-14 via Nuitee
M
Mbaeva couple gb
8
2026-08-13 via Nuitee
A
Ann solo_traveller gb
5
Pros:

Great for overnight stay.
Comfortable bed

Cons:

Plumbing needs attention. Shower didn't drain very well. There was a smell from drainage.
We only had 1 cup to have a drink

2026-08-13 via Nuitee
L
Leigh solo_traveller gb
7
Good value
Pros:

Bed was comfortable

Cons:

Bar closed

2026-08-13 via Nuitee
G
graham solo_traveller gb
8
Pros:

Very spacious

Cons:

Nothing

2026-08-12 via Nuitee
M
McGinty solo_traveller gb
1
Beyond awful. I will never stay here again.
Pros:

Nothing

Cons:

I assume the discount was because of the lack of bar and restaurant but it was not enough for such a terrible hotel.
The entire site was run-down and poorly cared for. It would have been nice to meet a human being on arrival and departure. The room was awful, with a hard floor and no windows other than a skylight (with nothing provided to reach up and open/close it). It was like being in a prison cell, although it looked more like a portakabin. The hotel got in touch to inform me about the bar and restaurant closure and promised follow up information on local facilities. This was not sent.

2026-08-11 via Nuitee
E
Edward Antonio solo_traveller gb
9
2026-08-11 via Nuitee
A
Adrian couple gb
6
We enjoyed our stay but felt let down by lack of restaurant
Pros:

Liked the location and the room was clean also the person who welcomed us was very friendly

Cons:

No where to eat or have a drink which we were led to believe would be available when we booked.
Coffee and tea wasn't replaced for our second day.
No WiFi code available.

2026-08-11 via Nuitee
P
Pik Kwan family_with_children gb
8
Good location n friendly n well service staff
Pros:

Good location n well service staff

Cons:

Missing bathing floor tower.
The bathing towels provided it seemed a bit in grey

2026-08-11 via Nuitee
P
Palani solo_traveller gb
9
Very pleasant and Great stay.
Pros:

Erika was great in providing great customer services, polite and very helpful.

Cons:

The shower holder could have been more firm and shower mat could have been provided.

2026-08-11 via Nuitee
J
James solo_traveller gb
6
2026-08-10 via Nuitee
P
Pawel solo_traveller gb
10
Pros:

Great service

Cons:

Little noisy outside, very close A38

2026-08-10 via Nuitee
K
Kevin solo_traveller gb
4
2026-08-08 via Nuitee
E
Edward Antonio solo_traveller gb
8
2026-08-07 via Nuitee
D
David solo_traveller gb
8
Pros:

Clean rooms

Cons:

Restaurant/bar was closed

2026-08-07 via Nuitee