The Gissons Hotel - Exeter Airport & M5

Hotels
7.2 (985 reviews)
Kennford , Exeter , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Garden
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Nice and warm room
Fast WiFi
Cons:
No restaurant or bar
Poor cleanliness

Categories

Cleanliness
6.55
Noticed issues with unclean bathrooms and dirty floors.
Service
8.55
Staff was noted to be helpful during check-in and for card assistance.
Location
8.05
Close to amenities, but near a busy road affecting noise levels.
Room Quality
7.05
Room condition was fair with complaints about odors and lack of refurbishment.
Amenities
6.55
Limited due to renovations with no restaurant or bar.
Value for Money
7.55
Considering the conditions, the value was questionable.
Food and Beverage
5.55
No food options due to renovations, impacting the overall stay.
Overall Experience
7.75
Had both positives and negatives, leading to an average experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-27 15:22

Property Description

Luxurious Comfort

Experience unparalleled comfort at The Gissons Hotel with our 660 pocket spring mattresses that adjust to your body's movement, along with plush 700gsm bath towels and soft 350gsm duvets and linen.

Convenient Location

Situated just 1.6 km from the M5 motorway, our hotel offers easy access to Exeter Airport and popular destinations like Exeter and Torquay, making it the ideal base for your travels.

Modern Amenities

Each room at The Gissons features a TV and stylish en suite facilities, ensuring a comfortable and convenient stay for all our guests.

Book your stay at The Gissons Hotel now and indulge in luxury and convenience during your travels.

Important information:

Our restaurant and bar are currently closed until further notice. We apologise for any inconvenience. A range of dining options are available nearby.

Please note that this property is located right next to the A30 road and guests might experience some noise disturbance.

Pre-authorisation will be taken upon arrival to cover for any damages caused to the property. An amount equivalent to the booked room rate will be taken for 1-night stays and 50% of the total room rate for bookings for more than one night.

A surcharge of £25 applies for arrivals after check-in hours.

For any checkin post 10 pm, it is mandatory to contact the hotel pro-actively to check if late checkin is available. This is whole sole consent of the property if they will be in a position to entertain the late check-inPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.2
Based on 985 reviews
Cleanliness: 6.55
Service: 8.55
Location: 8.05
Room Quality: 7.05
Amenities: 6.55
Value for Money: 7.55
Food and Beverage: 5.55
Overall Experience: 7.75
R
Rafaela family_with_children br
9
2026-09-12 via Nuitee
R
Robert solo_traveller gb
5
2026-09-12 via Nuitee
I
Ifrah couple gb
5
2026-09-10 via Nuitee
M
Michelle family_with_children mt
8
2026-09-08 via Nuitee
G
giuseppina extended_group it
5
Pros:

Le camere erano molto pulite.

Cons:

Durante il nostro soggiorno abbiamo incontrato viaggiatori che cercavano l'uscita dal 1973 nei labirintici percorsi per raggiungere le camere, abbiamo interagito con i locali che portavano a spasso il cane e dalle finestre potevano suggerire l'abbigliamento più idoneo per la giornata, verificato l'orario più idoneo per la partenza evitando le code in superstrada visibili dalla finestra e non ultimo, abbiamo socializzato con amanti delle gite in barca che si sentivano a loro agio sul parquet che scricchiolava.

2026-09-07 via Nuitee
D
Debbie couple gb
5
Cheap but could be rectified made into a busy hotel.
Pros:

Room was clean that was the main thing staff very friendly for when they were there

Cons:

Not having the restroom & bar open
Had to walk over to another hotel for dinner
Only 1 large towel for both of us 1 toilet roll
And a rug placed outside bathroom door that was restricting the opening of the door the curtains in the funny shaped windows were falling down and the traffic from the road was very noisy but to be expected the position of the Hotel

2026-09-07 via Nuitee
S
Stuart solo_traveller gb
8
Great hotel, good value
Pros:

The staff were very friendly and helpful. The room was spotlessly clean. The air con unit was definitely needed.

Cons:

The road noise. I thought it would die down at night but it was constant

2026-09-07 via Nuitee
M
Martin family_with_children fr
9
2026-09-06 via Nuitee
S
stephen solo_traveller gb
6
A no frills but perfectly functional place to get your head down after a busy day.
Pros:

Location, free parking, the air con unit to cool the room, the shower was good, and it was good value for the area. The staff were nice too.

Cons:

No sockets next to the bed, rug got in the way of the door, curtains didn’t close properly and the window wouldn’t open. My room and the entrance area were very nice but part of the hotel is closed and doesn’t give a good first impression, that said I had no problems and it suited my needs.

2026-09-06 via Nuitee
K
Kelly solo_traveller gb
10
Pros:

Very easy to get to, plenty of parking, easy check in and room was great we had a lovely big bed which was super comfortable and the room came with the added bonus of a portable air con unit

Cons:

Nothing at all!

2026-09-06 via Nuitee
K
Keith solo_traveller gb
9
Pros:

Great location ,great value for money and staff always on hand and helpful

Cons:

No refreshments but there is faculties within 2 minutes walking

2026-09-05 via Nuitee
J
Janine solo_traveller gb
10
Pros:

Easy to get to! The receptionist was great and give all the information we needed on arrival. Comfortable and clean with basic facilities. Stayed for one night and was great value for money.

Cons:

Nothing!

2026-09-03 via Nuitee
J
Jon couple gb
6
2026-09-02 via Nuitee
N
Neil solo_traveller gb
4
Cons:

The hotel is advertised as having a bar. The bar and restaurant have both been closed for some time.

2026-09-01 via Nuitee
M
Marcin solo_traveller pl
10
Pros:

The room was clean, comfortable and well presented, and the staff were friendly and helpful throughout our visit.

The location is very convenient, especially for Exeter Airport and the M5, while still being a nice and relaxing place to stay. Everything was straightforward and well organised, which made our stay stress-free.

Overall, a great experience and very good value for money

Cons:

All good

2026-09-01 via Nuitee
P
petcu solo_traveller gb
7
2026-09-01 via Nuitee
J
Jordan solo_traveller gb
8
Perfect for what I needed, will be stopping by again.
Pros:

Conveniently located, very good price. Great communication with the staff to organise a late check-in. The downstairs all seems to be renovated/undergoing renovation. The shower was powerful and hot.

Cons:

Not much really. The property looked a bit tired in places but if they bring it all up to the standard of the lobby area they are on to a winner

2026-09-01 via Nuitee
J
Jacqueline solo_traveller gb
8
Warm, clean and comfortable for the night
2026-08-31 via Nuitee
S
Scott solo_traveller gb
10
2026-08-30 via Nuitee
A
Aisha couple gb
7
Pros:

The location was great. Stayed for 2 nights with my daughter
Lots of free parking which is a bonus

Cons:

From outside it looks nice and fresh however inside needs abit of attention abit of tlc.
Description says sound proof but could hear everything. Bathroom lino was coming away.
It looked clean however you could see like splash marks near the toilet tiles,alittle rust etc.
Rooms can do with having a bedside lamp of some sort as only one main light which isn't helpful.
However for the price it is what you pay for.
Bouns bedsheets smelt fresh

2026-08-30 via Nuitee