Candlewood Suites Sumner Puyallup Area by IHG

Hotels
•
Candlewood Suites
8.7 (139 reviews)
2520 136th Avenue Court E , Sumner , US
+1 253-321-4232

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean and cozy rooms with comfortable beds
Friendly, helpful staff and strong customer service
Good value and affordable
Spacious rooms/kitchenette suitable for long stays
Convenient for nearby attractions and freeway access
Manager resolved an on-site harassment incident when needed
Cons:
Isolated reports of very dirty rooms and noisy conditions
Missing handheld shower head / shower issues in at least one room
No grassy dog area — only parking lot and narrow strip for pets
Laundry incident and guest harassment reported
Deposit refund delays reported by one guest
A couple of reports of poor or no customer service/no response

Categories

Cleanliness
8
Mostly reported as clean and cozy in several reviews (clean rooms, comfortable beds), but a few strong negative comments (rooms described as 'so dirty' and 'trash') reduce the score.
Service
9.2
Multiple mentions of excellent staff and helpful managers ('staff was great', 'Best customer service', 'Staff is so friendly', manager handled a harassment issue well), though isolated reports of poor/no response exist.
Location
8.5
Convenient for nearby attractions and right off the freeway for some guests, but lacks pleasant outdoor/dog-friendly green space and has a large parking lot area.
Room Quality
9.2
Rooms described as spacious, comfortable beds, good kitchenette/large kitchen area and overall good setup for longer stays; generally positive room feedback.
Amenities
8
Kitchenette and continental breakfast are positives, but issues noted with laundry incidents, missing shower handheld, and lack of grassy dog area create mixed sentiment.
Value for Money
9
Several guests explicitly called it affordable and great value ('Great value and comfort', 'Clean and affordable'), supporting a high score.
Food and Beverage
8.7
Only brief mention of a continental breakfast (some confusion about whether it was free) — limited data results in a neutral-to-positive rating at target level.
Overall Experience
9
Overall stays skew positive with comfortable rooms, helpful staff, and good value for many guests despite some notable service/cleanliness/amenity complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:27

Property Description

Convenient Location
Located in Sumner, Candlewood Suites Sumner Puyallup Area, an IHG Hotel offers easy access to popular attractions like the Museum of Glass and Space Needle, making it an ideal choice for travelers looking to explore the area.

Comfortable Accommodations
The hotel features well-equipped units with amenities such as air conditioning, kitchen facilities, and flat-screen TVs, ensuring a comfortable stay for guests. Additionally, the 24-hour front desk and free WiFi add convenience to the overall experience.

On-Site Facilities
Guests can enjoy access to a range of facilities including a business center, gym, and laundry service. The availability of free private parking further enhances the convenience for those traveling by car.

Experience comfort and convenience at Candlewood Suites Sumner Puyallup Area, an IHG Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 139 reviews
Cleanliness: 8
Service: 9.2
Location: 8.5
Room Quality: 9.2
Amenities: 8
Value for Money: 9
Food and Beverage: 8.7
Overall Experience: 9
W
Will • solo_traveller • us
4
Won't be Visiting again.
Pros:

It was clean.

Cons:

The Room was not worth the $. The heater constantly made noises all night. I could hear the laundry. The Microwave lit up the entire room and the button to turn it off didn't work. Almost $500 for 3 nights and it also didn't include the folding couch that Booking Mentioned. The TV was Tiny, Like a $40 TV in a "Suite"? making it hard to read the guide from the bed. The best part was the 7/11 in the parking lot...

2026-11-03 • via Nuitee
K
Kristy • family_with_children • us
10
Great value and comfort.
Pros:

Clean and affordable. Upon check in we were moved to a bigger room, staff was great. Our room was clean, cozy and very comfortable beds. A large kitchen area was pretty great as we spent our days going to NW Trek and Point Defiance Zoo.

2026-10-27 • via Nuitee
K
Kerri • couple • us
1
Pros:

we walked in and checked out 10 minutes later. we did not stick around

2026-10-15 • via Nuitee
M
Michele • solo_traveller • us
10
Highly recommend for long stays
Pros:

Staff is so friendly and helpful!!!

Cons:

No grassy area for the dog, just a big parking lot with dirt and bushes by the sidewalks and a long, narrow strip in the back that is the designated dog area.

2026-09-07 • via Nuitee
Z
Zaur • solo_traveller • us
1
2026-08-21 • via Nuitee
M
Marie • couple • us
10
Very nice spacious room with a kitchenette. The bed was comfortable too.
Pros:

It was clean and right off the freeway.

Cons:

Nothing.

2026-07-25 • via Nuitee
A
Alrick • extended_group • us
10
2026-07-25 • via Nuitee
S
Scott • solo_traveller • us
9
2026-07-20 • via Nuitee
M
Michael • couple • us
1
Never again
Pros:

Was only there 3 hours , so dirty and loud I left

Cons:

It was trash

2026-07-19 • via Nuitee
S
Sylvia Alexis • family_with_children • us
10
2026-07-16 • via Nuitee
M
Murry • solo_traveller • us
10
2026-06-22 • via Nuitee
R
Rodney • couple • us
10
Pros:

Best customer service I have experienced at a hotel in a long time.

2026-06-10 • via Nuitee
A
Anastasoaie • couple • us
10
Ok
Pros:

Ok

2026-06-08 • via Nuitee
R
Rasmussen • couple • us
7
I love candlewood, Just the shower issue sucked. To Be fair I never had any issues in prior stays
Pros:

Friendly staff

Cons:

My shower was missing the hand held shower head and was just squirting water out the open pipe lol, the staff didn't even know which was not a great feeling.

2026-06-01 • via Nuitee
C
Carissa • family_with_children • us
8
nice, very clean only issue is. We need our deposit to get home we are stranded tell it refunded
Pros:

I didn't know there was a continental breakfast we thought that we had to pay for it that part would have been nice to know and also the location was okay the only problem that we had was another person that was staying there had a problem with his laundry coming up missing and like was accusing us of being the person that took it which was completely not true they even went over the video footage and it was just kind of a it was a harassment kind of thing that kind of sucks but also the only other problem is is we're not quite sure why we haven't got refunded our deposit which is a problem and we would like an answer

Cons:

We didn't like when we were leaving another tenant at the hotel who said that he had his laundry stolen and they went over the video footage and he said that we were the only person in there who could have taken it which was not true and I personally know that his laundry was in there for 2 days of our stay because I didn't mind laundry the first day and when my wife did hers was the next and his laundry was still there so I don't know how where it went or who it went but he was harassing us when we were leaving and it was just an uncomfortable situation but the manager handled it very well and just told him to leave us alone if he has a problem to call the police which I like that but the biggest problem is is the deposit has not been refunded and that is completely unethical and we would like an answer why and to get a refund other than that the state was great the place was great it was very clean it was very nice and the employees were awesome

2026-05-27 • via Nuitee
M
Michelle • solo_traveller • us
10
Pros:

The room was a great set up

2026-05-24 • via Nuitee
J
Jeanette • solo_traveller • au
10
2026-05-22 • via Nuitee
M
Murrietta • solo_traveller • us
1
Terrible
Pros:

No response at all

Cons:

Poor customer service

2026-05-17 • via Nuitee
D
Danielle • solo_traveller • us
6
2026-04-26 • via Nuitee
K
Kimberly • couple • us
10
The stay was just what I needed.
Pros:

clean efficient everything needed for a night stay recharge from traveling on the road for work

Cons:

bright lighting outside my window

2026-04-10 • via Nuitee