Holiday Inn Express & Suites - Grand Rapids South - Wyoming by IHG

Hotels
•
Holiday Inn Express
8.7 (261 reviews)
5870 Clyde Park Ave SW , Wyoming , US
+1 616-261-4602

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms / good housekeeping
Good breakfast / breakfast buffet
Convenient location / close to stores and restaurants
Friendly/helpful staff (several mentions)
Indoor pool
Comfortable rooms
Safe area
Pleasant property appearance
Cons:
No on-site restaurant
Manager reported as rude/unprofessional (Ashley Cousins) and poor handling of check-in
Noisy air conditioning and traffic noise in rooms
Maintenance issues: broken pool ladder (safety risk), broken faucet and blinds
Occasional check-in/room readiness delays

Categories

Cleanliness
9.3
Multiple guests explicitly praised cleanliness: 'Very clean', 'Rooms were nice and clean', and 'Cleanliness & pool' indicate strong housekeeping standards.
Service
7.8
Mixed service feedback: several mentions of friendly, helpful staff and an excellent check-in agent, but a significant negative incident with the manager (rude/unprofessional, poor handling of check-in issue) lowers the score.
Location
9
Repeated positive notes about convenience and proximity to stores and restaurants ('location was good', 'close to everything', 'great location').
Room Quality
8.3
Rooms described as comfortable and clean by many, but there are maintenance/comfort issues: noisy AC, traffic noise, and some fixtures (faucet, blinds) needing TLC.
Amenities
8.6
Amenities generally positive (indoor pool, continental/buffet breakfast) but with issues noted (broken pool ladder posing safety risk, no on-site restaurant reported).
Value for Money
8.7
Not frequently discussed; overall impression aligns with the target overall rating ('Standard quality for this hotel tier').
Food and Beverage
9.1
Breakfast received multiple compliments ('Breakfast was good', 'The breakfast buffet', 'Lovely breakfast'), though guests noted there is no restaurant on-site.
Overall Experience
8.8
Overall guest sentiment is positive with several glowing headlines ('Perfect getaway', 'Everything was Exceptional', 'Great, great, great'), tempered by isolated negative service and maintenance incidents.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:27

Property Description

Luxurious Accommodation
Experience comfort and convenience at Holiday Inn Express & Suites - Grand Rapids South - Wyoming. Our hotel, located just 16 km from Van Andel Arena, offers modern rooms and suites, ensuring a restful stay for all guests.

Top-Notch Amenities
Enjoy a range of amenities during your stay, including a fitness centre to keep up with your workout routine, free private parking for hassle-free arrivals, and free WiFi to stay connected throughout your visit.

Convenient Location
Situated near key attractions like Grand Valley State University and Devos Hall, our hotel is the perfect choice for both leisure and business travelers. Explore the nearby Gerald R. Ford Presidential Museum or visit the Grand Rapids Art Museum, all just a short distance away.

Book your stay at Holiday Inn Express & Suites - Grand Rapids South - Wyoming now for a memorable and enjoyable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRR

Location

Guest Reviews

8.7
Based on 261 reviews
Cleanliness: 9.3
Service: 7.8
Location: 9
Room Quality: 8.3
Amenities: 8.6
Value for Money: 8.7
Food and Beverage: 9.1
Overall Experience: 8.8
C
Corie • couple • us
8
2026-08-11 • via Nuitee
B
Barbara • couple • us
8
Pros:

Cleanliness & pool

Cons:

No restaurant

2026-08-02 • via Nuitee
G
Gladdys • couple • us
7
Cons:

The air conditioning unit made a lot of noise coming on every 45 minutes or so.
You could hear the traffic noise in the room.

2026-07-25 • via Nuitee
L
Landon • solo_traveller • us
7
Pros:

Breakfast was good, and location was good with stores located close in the area for convenience

2026-07-23 • via Nuitee
V
Victoria • solo_traveller • us
7
Great facilities, bad staff
Pros:

Very clean, good access to lots of restaurants

2026-07-20 • via Nuitee
D
Dlicia • couple • us
10
Perfect getaway
Pros:

Everything. Staff were personable & friendly. Rooms were nice and clean!

Cons:

Nothing I can think of!

2026-07-06 • via Nuitee
B
Berrios • family_with_children • us
6
Nice stay but very rude Manager Ashley Cousins
Pros:

Convenient, close to everything. Inside pool and the rooms were comfortable and it offers continental breakfast.

Cons:

The Manager, Ashley Cousins, is very rude and lacks professionalism. I requested to speak to her about the bad experience I had when I called the hotel the night before to verify my stay. I was not in their system. I called booking.com so the issue was resolved. The next day when I arrived, my room was not ready. Check in at 3pm. So I arrived a 3:30 and still I had to wait. I requested to speak to the manager and she didn’t want to come out. So I said excuse me I still would like to your manager. She came out with her hands in her pockets with a nasty attitude like I’m bothering her. Then she also asked me if I wanted to cancel. That is not what I was saying. Did not apologize and wanted me to sign a discrepancy form for $50 dollar and turned around and walked away. Very rude. Bad for business.

2026-07-05 • via Nuitee
J
Judith • solo_traveller • us
9
Pros:

The breakfast buffet.

2026-06-29 • via Nuitee
H
Hayley • family_with_children • us
6
Staff was very nice and helpful. Some things in the room need some TLC.
Pros:

Safe area

Cons:

Pool ladder was broken and my toddler was almost seriously injured. Faucet in bathroom was broken as was the blinds so you couldn’t roll them up or down.

2026-06-08 • via Nuitee
D
Darcy • couple • us
10
Pros:

Gentleman who check us in was awesome very pleasant. He’s a keeper

2026-06-08 • via Nuitee
J
Jessica • solo_traveller • us
10
2026-06-07 • via Nuitee
D
Darlene • extended_group • us
8
2026-06-07 • via Nuitee
D
Dena • solo_traveller • us
10
Pros:

Everything was Exceptional!

2026-06-01 • via Nuitee
S
Sandra • couple • us
10
Great, great, great!
Pros:

Beautiful hotel. Great location. Friendly staff. Lovely breakfast.

2026-05-30 • via Nuitee
M
MICHAEL • solo_traveller • us
10
2026-05-28 • via Nuitee
M
Marion • solo_traveller • fr
8
2026-05-26 • via Nuitee
A
Amber • couple • us
1
2026-05-18 • via Nuitee
S
Shaundeda • family_with_children • us
10
2026-05-06 • via Nuitee
N
NIKHOM • solo_traveller • us
9
2026-05-04 • via Nuitee
J
Jennifer • couple • us
8
2026-04-27 • via Nuitee