OZO George Town Penang

Hotels
•
OZO
8.7 (2367 reviews)
166 Jalan Argyll , George Town , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Comfortable stay
Good location
Friendly staff
Nice amenities
Cons:
Cleanliness issues
Noisy hallways

Categories

Cleanliness
7.78
Reviewers noted issues with room cleanliness and old towels.
Service
9.25
Consistently praised for good service from staff.
Location
9.29
Many reviews highlighted the excellent location near attractions.
Room Quality
8.74
Rooms are described as comfortable and spacious.
Amenities
8.77
Amenities include a great pool and breakfast options.
Value for Money
8.23
Good value for the price based on services offered.
Food and Beverage
8.28
Food quality was generally well-reviewed, with a good breakfast spread.
Overall Experience
9.25
Overall positive experiences shared by many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:19

Property Description

Convenient Location
Located in the heart of George Town, OZO George Town Penang is just a stone's throw away from Northam Beach and other popular attractions like Rainbow Skywalk at Komtar.

Modern Amenities
Guests can enjoy a comfortable stay in our air-conditioned rooms equipped with a flat-screen TV, safety deposit box, and private bathroom. The hotel also offers free WiFi, a fitness centre, and a refreshing outdoor swimming pool.

Delicious Dining Options
Start your day right with a buffet breakfast featuring a variety of options including continental and halal choices. The on-site restaurant ensures that guests have convenient dining options during their stay.

Book your stay at OZO George Town Penang now for a memorable experience in Penang!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.7
Based on 2367 reviews
Cleanliness: 7.78
Service: 9.25
Location: 9.29
Room Quality: 8.74
Amenities: 8.77
Value for Money: 8.23
Food and Beverage: 8.28
Overall Experience: 9.25
A
Amber • solo_traveller • be
10
2026-05-01 • via Nuitee
A
Anna • couple • pl
10
2026-05-01 • via Nuitee
A
Anna • couple • pl
10
2026-05-01 • via Nuitee
H
hervé • solo_traveller • fr
7
2026-04-26 • via Nuitee
P
Patrick Yeong • solo_traveller • my
10
Pros:

Everything good.

Cons:

Room serviced can extend to midnight.

2026-04-26 • via Nuitee
T
Timon • couple • de
7
2026-04-25 • via Nuitee
D
Dawn • solo_traveller • us
10
Great place to stay!
Pros:

Modern, comfortable rooms with the fluffiest towels of any hotel! Super clean room thanks to Asad. Great staff who all made me feel really welcome. And they have filtered water on every floor you can fill up your bottles or the decanter left in each room. Nice pool on the top floor too! Really enjoyed my stay here.

Cons:

Nothing!

2026-04-24 • via Nuitee
F
Fazlur Azmi • extended_group • my
9
2026-04-23 • via Nuitee
D
David • family_with_children • es
9
Pros:

la habitacion muy ien, ordenada, nos dieron una cuna en cuento la pedimos, espaciosa y el bano perfecto

Cons:

sin quejas

2026-04-23 • via Nuitee
O
Ong • family_with_children • my
8
2026-04-21 • via Nuitee
S
Sandra • solo_traveller • pt
1
Very disappointed
Cons:

The refund was never processed even after several emails exchanged with both Booking.com and the hotel. Both agreed, but always blame the other. Very disappointed with their entire approach.

2026-04-20 • via Nuitee
O
Onur • solo_traveller • de
7
Pros:

Der Pool und die Lage

Cons:

2-3 Mitarbeiter waren super nett, die meisten anderen leider nicht.

2026-04-18 • via Nuitee
A
Ainal • couple • my
10
great
Pros:

great

Cons:

none

2026-04-17 • via Nuitee
V
Vivian • couple • my
10
2026-04-17 • via Nuitee
A
Achim • couple • de
8
2026-04-13 • via Nuitee
S
Stephanie • solo_traveller • my
9
Great city and sea views, friendly and welcoming staffs at reception level 20. Overall cleanliness.
Pros:

1.Super friendly welcoming check in staffs at level 20.
2. Clean room, toilet and shower

Cons:

Nothing

2026-04-12 • via Nuitee
M
Maria • solo_traveller • cl
9
Comfortable and cozy
Pros:

I really love that the place had a semi firm mattress, I enjoyed my room and it had a excellent view

Cons:

-

2026-04-10 • via Nuitee
S
Saravut M • extended_group • th
1
Pros:

-

Cons:

Formal Complaint Regarding Stay and Service – Booking Ref: 6198780333

Dear Management, OZO George Town Penang,

I am writing to formally express my disappointment regarding the service I received during my recent stay at your hotel from April 3 to April 4, 2026. My booking was made via Booking.com for 6 adults, across 3 rooms (Confirmation Number: 6198780333).

While I had high expectations for OZO, the following issues significantly impacted my experience:

1. Poor Communication and Responsiveness
Prior to my arrival, I attempted to contact the hotel multiple times to arrange an extra bed. I reached out via the Booking.com chat and direct email, but received no response for 2-3 days. Even when I requested Booking.com to intervene, their representatives informed me that they were also unable to reach your staff by phone. This lack of responsiveness is unprofessional and made the pre-arrival process unnecessarily stressful.

2. Lack of Internal Coordination Regarding Room Setup
I had requested and agreed to pay for an extra bed in advance. Upon check-in, the extra bed was indeed in the room, but it was left folded and unmade. I immediately notified the front desk of this. However, after returning from dinner later that evening, I was frustrated to find that the bed still had not been set up or prepared.

It is clear that there was a significant breakdown in internal communication between the front desk and the housekeeping team. To have a guest follow up on a paid service twice, only to find it still ignored hours later, is unacceptable for a hotel of your standing.

As a guest, I value efficiency and coordination, both of which were severely lacking during this stay. I hope you will take this feedback seriously to improve your management and communication protocols.

I look forward to hearing your thoughts on how you intend to address these service failures.

Best regards,

Franks

2026-04-08 • via Nuitee
D
Daniel • family_with_children • fr
10
Pros:

Chambre parfaite, vue exceptionnelle, piscine au top

2026-04-06 • via Nuitee
A
Andrea • family_with_children • at
10
Schöne Zeit in Georgetown
Pros:

Schönes Zimmer mit tollem Ausblick. Sehr freundliches Personal. Trinkwasser Spender am Gang. Tolle Lage.

2026-04-05 • via Nuitee