Holiday Inn Express & Suites - Ft. Smith - Airport by IHG

Hotels
•
Holiday Inn Express
9.4 (439 reviews)
7111 Phoenix Ave , Fort Smith , US
+1 479-484-7111

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Family rooms
Airport shuttle
Airport shuttle (free)
Airport drop off
See all facilities

Review Highlights

Pros:
Very clean hotel and rooms
Friendly, helpful staff
Convenient, quiet location with ample parking
Good breakfast options (coffee, waffles) and stocked buffet
Comfortable pillows/beds for most guests
Room upgrade/fridge available when needed
Cons:
Inconsistent breakfast quality (one review strongly negative)
Occasional uncomfortable bed reported
Thermostat screen too bright for some guests
Need for taller signs / wayfinding
Housekeeping noise early in the morning
No extra blankets available in some cases

Categories

Cleanliness
9.8
Consistently praised across reviews: described as 'very clean', 'super clean', 'clean throughout' and 'smelled clean'. Housekeeping quality is a clear strength.
Service
9.8
Staff repeatedly described as friendly, amazing and helpful (upgraded room for fridge, helped find local restaurants). Reception interactions noted as welcoming.
Location
9.6
Multiple mentions of convenient placement (short distance to hospital), quiet location and ample parking; location seen as a major positive.
Room Quality
9
Rooms described as clean and comfortable with soft/plush pillows and good beds, but a few reports of an uncomfortable bed, a bright thermostat screen, and a booking/room-type mix-up.
Amenities
9.2
Breakfast area, coffee, waffle maker and occasional fridge/freezer upgrades are appreciated; parking and common areas noted as in good condition. Minor mentions of missing extra blankets.
Value for Money
9.4
Guests frequently note the stay as affordable and plan to return; combination of cleanliness, location and breakfast supports strong perceived value.
Food and Beverage
8.6
Mostly positive mentions of 'great' or 'fantastic' breakfast, coffee and waffles, but at least one detailed complaint called the breakfast terrible and others requested more egg/topping options.
Overall Experience
9.8
Many reviewers describe their stay as exceptional, 'best stay', 'perfect', or 'just about as perfect as a hotel can get' — minor issues did not strongly impact the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:27

Property Description

Convenient Location:
Located just 6.2 km from the University of Arkansas at Fort Smith, Holiday Inn Express & Suites - Ft. Smith - Airport offers easy access to the area's attractions.

Modern Amenities:
Guests can enjoy air-conditioned rooms equipped with a desk, coffee machine, fridge, microwave, safety deposit box, and a TV. The hotel also provides free WiFi, ensuring a comfortable stay for all guests.

Exceptional Services:
With facilities like free shuttle service, a 24-hour front desk, and family rooms, guests can expect convenience and quality service throughout their stay.

Ready to experience comfort and convenience at Holiday Inn Express & Suites - Ft. Smith - Airport? Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FSM

Location

Guest Reviews

9.4
Based on 439 reviews
Cleanliness: 9.8
Service: 9.8
Location: 9.6
Room Quality: 9
Amenities: 9.2
Value for Money: 9.4
Food and Beverage: 8.6
Overall Experience: 9.8
L
Lewis • family_with_children • us
10
Pros:

Everything was exceptional.

Cons:

Need taller signs.

2026-10-30 • via Nuitee
D
Derrick • couple • us
7
2026-10-29 • via Nuitee
V
Vanessa • couple • us
10
Best stay of our trip
Pros:

Everything was above and beyond. Comfortable bed, very clean, great breakfast, very quiet room. Perfect and best sleep

Cons:

No complaints

2026-10-25 • via Nuitee
T
Timothy • family_with_children • us
10
Pros:

Super clean and excellent breakfast area and staff.

Cons:

No extra blankets

2026-10-19 • via Nuitee
S
Shea • solo_traveller • us
10
Clean, quiet, comfortable
Pros:

Very clean, comfortable, quiet. Beautiful view. We were from out of state for my brother's funeral. It was everything we needed.

Cons:

Nothing.

2026-10-19 • via Nuitee
P
Philpot • family_with_children • us
8
Pros:

The room was very clean and breakfast was great.

Cons:

The screen on the thermostat was too bright and shined in my eyes when I was trying to sleep.

2026-10-18 • via Nuitee
D
Don • couple • us
10
2026-10-13 • via Nuitee
T
Taffiner • solo_traveller • us
8
Good place to stay
Pros:

The facility, lobby, and overall location were all in good condition and met expectations.

Cons:

The bed was uncomfortable, but the pillows were soft and plush.

2026-10-13 • via Nuitee
K
Kristle • couple • us
10
2026-10-12 • via Nuitee
K
Kristle • couple • us
10
Looking forward to my next visit.
Pros:

The staff is amazing, the breakfast options are great, the location is perfect, and it's clean.

Cons:

What's not to like? I have concerns.

2026-10-12 • via Nuitee
D
Debra • extended_group • us
9
2026-10-10 • via Nuitee
L
Larry • solo_traveller • us
10
2026-10-08 • via Nuitee
T
Tru_Libra • solo_traveller • us
10
2026-10-08 • via Nuitee
C
Crystal • family_with_children • us
8
Pros:

Location very short distance from hospital. Breakfast fantastic. Front desk very friendly.

2026-10-07 • via Nuitee
P
Paul • couple • us
9
2026-09-19 • via Nuitee
C
Chmurka • solo_traveller • us
10
2026-09-16 • via Nuitee
T
Terri • couple • us
10
2026-09-15 • via Nuitee
T
Tanya • solo_traveller • us
10
Pros:

Everything! It was clean, soft and firm pillows. We will definitely be using this as our layover when traveling south.

Cons:

We only needed 1 night.

2026-09-15 • via Nuitee
J
Jody • couple • us
9
Staff was super nice and helped us find local restaurants and things to do
Pros:

Very cleaned and smelled clean

Cons:

Nothing

2026-09-13 • via Nuitee
C
Clayton • couple • us
8
Pros:

Great experience!

Cons:

Nothing

2026-09-11 • via Nuitee