Citymax Hotel Business Bay

CityMax Hotel Business Bay — Excellent hospitality.

Thank you to your outstanding and highly competent team. Special appreciation to Ms. Lovely, Mr. Mameet, Mr. Islam, Mr. Tanbeel, Mr. Mohamed, Mr. Sanjay, Mr. Brahim, Mr. Sarwardi, Mr. Abjeeth, Mr. Helmi, and Ms. Jahan. The entire staff did an excellent job during the holidays—attentive, smiling, and always ready to help. A special thank you as well to the team at the coffee corner—excellent service mr. Krishna & mr. Bibek!

What I value most is that your hotel requirements and service standards are applied consistently across every area—front desk, housekeeping, and daily support—maintaining a dependable level of quality throughout my stay.

Thank you all.

location was not too bad,but the price was high that breakfast was not included... cleanliness was satisfying ...this location and high price...aaaahhh

My check in and Check out were very smooth and front desk incharge Mr. Sanjay was very cooperative.
Foods are truly continental and entire staff were serving with smile. Me. Mohmmad in F&B was simply superb.
Only complain is during my three nights stay I had to reminded multiple time for room cleaning to housekeeping department.
Rest all good including location.

One of the best & affordable stays around business bay during the peak season,

the staff is quite welcoming, so is the housekeeping guys.

They do have few restaurants which serve some real good food.

Shoutout to Jihad and team for sorting out issues.

CityMax Hotel Bur Dubai – 3+ Month Stay Review 🌟🌟🌟🌟🌟

I have been staying at CityMax for over three months now, and after trying many hotels in Dubai, I can honestly say that CityMax is the only one that feels truly “perfect” for me. It offers the best combination of price, service, accommodation, food and cleanliness, with a consistently high standard of hospitality. The hotel is cosy, personal and never intimidating or overwhelming like many large Dubai hotels. It feels human, warm and comfortable.

Management
A very special word of appreciation to Mr. Tanbil, the Manager – an excellent leader. He is always present, approachable, solution-oriented and calm, handling every situation with professionalism and care. You feel that he genuinely cares about both guests and staff, and that sets the tone for the entire hotel.

Front Office & Reception
My special thanks go to the front office team: Ehab, Jiya, Cyrel, Sanjay, Saqib, Musarat, Sarwar, Mohammed, Abhijeet, Nagendra, Islam and Ibrahim. They are always welcoming, efficient and attentive – from smooth check-in and check-out to assisting with taxis, information and any special requests. They are consistently polite, patient and smiling, even during busy hours. This front office team truly walks the extra mile for guests and is one of the main reasons I feel at home here.

Key Staff – Exceptional Individuals
• Mr. Manmeet – one of the most attentive gentlemen I have met in any hotel. He anticipates needs before you even ask, listens carefully, follows up, and makes sure everything is arranged perfectly.
• Mdm. Lovely – highly competent, organised and reliable. She combines professionalism with genuine kindness, and you always feel in safe hands when she is involved.

Café & Restaurant
At the café, Apphia, May, Manoj, Krishna, Bibek and Jerin provide truly excellent service. They are fast, friendly and very attentive, often remembering guests’ preferences and making you feel like a regular family member rather than just a room number. The food is good, the atmosphere is relaxed, and the service is consistently top-level.

Housekeeping & Cleaning
Cleaning standards at CityMax are outstanding. Bahadur and Nadeesha deserve special thanks for always keeping my room in pristine condition. The cleaning is thorough, consistent and respectful of privacy. Towels, bedding and facilities are always fresh and spotless – this level of care is not always seen, even in more expensive hotels.

Minor Downside (Not the Hotel’s Fault)
The only downside I experienced is not related to staff, but to some guests who use their phones on loudspeaker in public areas. This can be a bit annoying at times, but to be fair, this is something you now see everywhere in the world and is not specific to CityMax.

Overall, I want to thank all the staff at CityMax for their service, attentiveness, hospitality and constant smiles. They are always willing to help and to go the extra mile in a way I have not seen in many other hotels. The accommodations are pristine, the environment is warm and personal, and the value for money is more than fair.

With gratitude,
Said El Khazen

Best hotel in Dubai I stayed in citymax and really enjoyed the staff is very welcoming specifically Singh Manmeet I really enjoyed this hotel

I had a lovely nights in the hotel and I have a help from Ibrahim and jiya they served us very well , I came here twice in the same hotel because the workers were very friendly and nice.

have read positive reviews posted by others, but my experience was little different. damaged funitures, torn seat coveres, un able to close the bed side table drawers, stained linen and pillow covers, chipped floor tiles etc... very uncomfortable to stay at the room by seeing all this!!!
all the staff, whether at the front reception, house keeping (Mr Imran from India), or the restaurent ( Arjun, Akhil ) or Abhijeet from the Lobby are super stars !!! they are friendly and trying their best to make us comfortable.
unfortunately, i checked in at the peak season of the month and hotel was fully occupied and there was no rooms available to change as well. my friend in another room also had the similar experience but he was able to change the room due to the severe issues in wash room (wash room was meant for wheel chair accessable person) but the replaced room was also with the similar issues mentioned above
had to check out after 4 days though booked for 12 days initially.
may be my one could be an isolated story due to the peak season!!!
To mention again all the staffs are very friendly, helpful , accomodating, i would say they are super stars!!!

We booked tor two rooms in citymax and it waz very nice thank you so much Mohammad ' Ibrahim and lovely

We will definetly Come back again

I had a great experience staying at Citymax Hotel, Business Bay, UAE. First of all the rooms are very spacious as compared to other hotels. Staff is extremely courteous and helpful. I was here for 5 nights and felt very comfortable and at home. My special thanks and appreciation to Mr Ihab and Ms Lovely for going out of the way in extending their hospitality and customer service to make me comfortable. Many thanks. Food is fantastic - Wok serves some wonderful sea food worth trying.

Hotel is well located and pleasant staff and also excellent break fast served.
Good service In particular excellent service by house keeping guy Ansaf.

Abhijeet and Sanjay are very supportive. He helped me for food and taxi. They are always taking care about customer. I am happy about service. Breakfast is very nice. All staff are good.

Citymax hotel is best hotel room are very clean facilities also best breakfast is excellent Thanks to Abhijeet Sarwar Musarat Dm Mr Manmeet is soo good

Very good stay thanks to manager Manley he is so kind and helpful very clean hotel the managers are very good in this hotel always supported

We had a very bad experience at this hotel.
The bed was extremely uncomfortable and the pillows were small and uncomfortable as well.

The reservation staff were very rude and unprofessional. At 3:00 a.m., we were forced to go down to the reception just to bring our ID cards. When I asked why they couldn’t wait until morning, they said “security told us”. This was extremely rude and disrespectful toward guests.

Due to our work, we stay in hotels in Dubai very frequently, and I can confidently say this was the worst hotel experience we’ve had in Dubai. Other hotels are much more comfortable, friendly, polite, and offer far better service.

Definitely, definitely, definitely not recommended.

Urine all over the toilet, feces on the floor, shower full of pubic/body hairs.
Cushion on the bed had food or body fluids. Requested for someone to clean twice, but no one showed up.

The beer house restaurant downstairs served a burnt chicken burger. They also served tea in a tea pots that had gunk in the spouts, they tried to give a new pot but it was the same.

Overall this was not a good experience. Left after one night/day.

My experience was falous in Citymax hotel I came everytime Dubai I will stay Citymax Coz this hotel nice and all staff are so good And one name always I will remember Abhijeet he is too good and kind I like him and his hardworking

I have very bad experience in citymax i stayed 100 of hotels in dubai but the rooms is really dirty everywhere is dust in this hotel even in the lobby of this hotel only the staff is good the cleaner comes to clean the room not putting towels. i need to call them 3-4 times then towel will come and only 1 then i ask 1 more it will come after 2 hours very bad experience i have in citymax

Citymax hôtel really best hotel in uae also food room cleaning everything are best everyone are friendly specially sarwar his really kind and helpful

overall good no issues ,but should keep a do no disturb sign to keep on the door and not to be disturbed by staff ,clean friendly comfortable quick service