Orchid Hotel, Epsom Surrey, Sure Collection by Best Western

Hotels
•
Sure Hotel Collection by Best Western
7.6 (1357 reviews)
272 Kingston Road Epsom , Epsom , gb
+44 20 8394 3800

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Luggage storage
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Helpful and friendly staff
Good location
Cons:
Cleanliness issues
Limited food options

Categories

Cleanliness
6.49
Some mentions of tired bathrooms and bedbugs indicate cleanliness issues.
Service
9.46
Numerous reviews praised staff for being friendly, helpful, and accommodating.
Location
9
multiple guests highlighted the excellent location of the hotel, making it convenient for their needs.
Room Quality
6.95
Rooms noted as comfortable, though some described them as needing a refurbishment.
Amenities
6.98
Basic amenities mentioned, including WiFi which had issues.
Value for Money
7.94
Guests felt that the hotel provided good value for the price paid.
Food and Beverage
6.49
Food options are basic and several reviews noted the lack of breakfast.
Overall Experience
7.46
Guests had a generally positive experience with some notable drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:48

Property Description

Modern Comforts and Convenient Location

Luxurious Amenities: Enjoy a comfortable stay with Hypnos beds, free Wi-Fi, and flatscreen TVs in every room. Pamper yourself with ensuite baths, hairdryers, and complimentary toiletries.

Convenient Services: Benefit from a 24-hour front desk and free parking during your stay. The hotel's location just 2.1 km from Nonsuch Park offers a peaceful retreat, while still being close to attractions like Walton-on-the-Hill.

Easy Access: With London Heathrow Airport just 18 km away, traveling to and from Orchid Epsom is a breeze. Experience a blend of modern convenience and relaxation at our hotel.

Book your stay at Orchid Epsom; Sure Hotel Collection by Best Western now for a memorable experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.6
Based on 1357 reviews
Cleanliness: 6.49
Service: 9.46
Location: 9
Room Quality: 6.95
Amenities: 6.98
Value for Money: 7.94
Food and Beverage: 6.49
Overall Experience: 7.46
J
jwala • solo_traveller • in
1
Horrible place to be there.. no ac no staff.
Pros:

Horrible place... was surprise to be there.. i did not fell staying.
Not matched to the expatation. I did not stay as place was not up to mark. Still they cut my first night charges.. need to refund the money.

Cons:

Every thing.

2026-07-23 • via Nuitee
C
Charlie • family_with_children • gb
10
Very nice location
Pros:

Very nice

Cons:

The breakfast could have been better

2026-07-23 • via Nuitee
R
Richard • solo_traveller • gb
7
2026-07-22 • via Nuitee
A
Alice • family_with_children • ie
8
Perfect for short stay 1-2 nights when you are literally just sleeping in the room.
2026-07-22 • via Nuitee
H
Hajimina • solo_traveller • gb
8
2026-07-22 • via Nuitee
C
Caroline • solo_traveller • gb
8
2026-07-19 • via Nuitee
S
Simon • solo_traveller • gb
6
2026-07-19 • via Nuitee
B
Bampy • solo_traveller • gb
4
2026-07-18 • via Nuitee
C
Chris • couple • gb
3
2026-07-17 • via Nuitee
A
Amy • family_with_children • gb
7
Very comfortable overnight stay with a good breakfast.
Pros:

Beds were comfortable. Room was very clean. Good supply of tea/coffee.

Cons:

The hypnos bed kept moving across the floor every time you moved on it as it had wheels on the bottom. Would have been nice if there had been cold water available all the time so we could fill up water bottles etc.

2026-07-15 • via Nuitee
T
Tracy • couple • gb
8
2026-07-14 • via Nuitee
R
Rosha • family_with_children • nl
5
Pros:

Kamers zijn lekker groot en alles was schoon.

Cons:

Alles was zeer verouderd. Met name matrassen en badkamers.

2026-07-13 • via Nuitee
H
Holden • solo_traveller • gb
10
2026-07-13 • via Nuitee
H
Holden • solo_traveller • gb
10
Pros:

Nice big room , fan in room , vidia the receptionist was excellent always smiling very and very helpful , will definitely visit again

2026-07-13 • via Nuitee
B
brice • solo_traveller • fr
8
Pros:

Disponibilité et surface de la chambre

Cons:

Mansue de climatisation. Robinetterie du lavabo dépassée mais fonctionnelle.

2026-07-13 • via Nuitee
L
Laura • family_with_children • gb
8
2026-07-13 • via Nuitee
C
carol • couple • gb
4
2026-07-12 • via Nuitee
K
Kathryn • solo_traveller • gb
8
Great value, no nonsense stay with helpful staff
Pros:

Very good value, nice staff, easy to find

Cons:

Bathroom needs an upgrade. They know, and have a rolling programme.

2026-07-12 • via Nuitee
M
MOHAMMED • solo_traveller • gb
1
Very poor
Pros:

Over priced with nothing to offer

Cons:

Every single thing

2026-07-11 • via Nuitee
S
Shaun • solo_traveller • gb
7
2026-07-10 • via Nuitee