Orchid Hotel, Epsom Surrey, Sure Collection by Best Western

Hotels
•
Sure Hotel Collection by Best Western
7.6 (1191 reviews)
272 Kingston Road Epsom , Epsom , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Family rooms
Luggage storage
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Helpful and friendly staff
Good location
Cons:
Cleanliness issues
Limited food options

Categories

Cleanliness
6.49
Some mentions of tired bathrooms and bedbugs indicate cleanliness issues.
Service
9.46
Numerous reviews praised staff for being friendly, helpful, and accommodating.
Location
9
multiple guests highlighted the excellent location of the hotel, making it convenient for their needs.
Room Quality
6.95
Rooms noted as comfortable, though some described them as needing a refurbishment.
Amenities
6.98
Basic amenities mentioned, including WiFi which had issues.
Value for Money
7.94
Guests felt that the hotel provided good value for the price paid.
Food and Beverage
6.49
Food options are basic and several reviews noted the lack of breakfast.
Overall Experience
7.46
Guests had a generally positive experience with some notable drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:48

Property Description

Modern Comforts and Convenient Location

Luxurious Amenities: Enjoy a comfortable stay with Hypnos beds, free Wi-Fi, and flatscreen TVs in every room. Pamper yourself with ensuite baths, hairdryers, and complimentary toiletries.

Convenient Services: Benefit from a 24-hour front desk and free parking during your stay. The hotel's location just 2.1 km from Nonsuch Park offers a peaceful retreat, while still being close to attractions like Walton-on-the-Hill.

Easy Access: With London Heathrow Airport just 18 km away, traveling to and from Orchid Epsom is a breeze. Experience a blend of modern convenience and relaxation at our hotel.

Book your stay at Orchid Epsom; Sure Hotel Collection by Best Western now for a memorable experience!

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.6
Based on 1191 reviews
Cleanliness: 6.49
Service: 9.46
Location: 9
Room Quality: 6.95
Amenities: 6.98
Value for Money: 7.94
Food and Beverage: 6.49
Overall Experience: 7.46
S
Semmons • couple • gb
7
Pros:

Did the job, nothing glamorous but functional

2026-02-13 • via Nuitee
A
Andy • solo_traveller • gb
7
Ok for work. Phone worked well.
Pros:

Easy parking

Cons:

Little tired. Low bed bedroom to clinical all white

2026-02-13 • via Nuitee
M
Michael • couple • gb
6
Pros:

Quiet, safe location.

Cons:

Rooms way to hot, couldn't find a way to turn heat down. Walls to next room are paper thin, heard someone's alarm go off at 4am. If you stay in room 21 all you can hear is the tumble dryer all night. Didn't get the best sleep.

2026-02-10 • via Nuitee
M
Michael • family_with_children • gb
9
Great location and staff would stay again
Pros:

Staff was great

2026-02-09 • via Nuitee
P
Peter • solo_traveller • gb
3
Poor and not worth the money
Pros:

The property needs to be refurbished the bath room is a disaster I was unable to shower or bath.

Cons:

Old and tired

2026-02-08 • via Nuitee
R
Robert • couple • gb
8
2026-01-31 • via Nuitee
I
Ian • solo_traveller • gb
8
Cons:

The food in the pub restaurant was very mediocre
😕

2026-01-29 • via Nuitee
B
Brett • couple • gb
8
2026-01-29 • via Nuitee
S
Steve • solo_traveller • gb
9
2026-01-27 • via Nuitee
O
Ormesher • solo_traveller • nl
1
Receptionist calls the police
Cons:

Bad WiFi
Receptionist called the police because of late breakfast order

2026-01-27 • via Nuitee
K
kimberley • couple • gb
5
Could be very good.
Pros:

Staff friendly and helpful with local knowledge. Room was clean. Hotel was quiet and located close to a railway station, just a 10 minute walk.

Cons:

Hotel is dated and scruffy and needs a full refurbishment. Apparently some of the rooms have been decorated and plans for the remaining rooms are underway. It needs it.

2026-01-26 • via Nuitee
K
Kevin • solo_traveller • gb
4
Pros:

The breakfast was awful and disappointing. Expected a dinning room with a choice of a traditional English breakfast not just a sausage or bacon bap.

Cons:

The breakfast

2026-01-25 • via Nuitee
A
Adam • solo_traveller • gb
10
Clean, comfortable, a warm welcome and very good value
Pros:

Reception staff were friendly and welcoming. Room was warm, comfortable and clean. Slept well as very quiet at night and mattress very comfortable. Location good, with pub next door having a decent selection of beers and very reasonably priced food. Other restaurants, cafes, pubs, takeaways and a bakery within a 5 minute walk.

Cons:

Nothing, all good.

2026-01-23 • via Nuitee
G
Graham • couple • gb
10
The staff were fantastic especially any he was very helpful and really made a difference for me
Pros:

It was clean and tidy

2026-01-22 • via Nuitee
B
Barbara • couple • gb
8
A quick overnight stop to visit family.
Pros:

convenient location. easy to access. Good heating.

Cons:

If the window in the room had been closed. Its was very cold when we arrived

2026-01-21 • via Nuitee
F
Fernando • family_with_children • gb
8
2026-01-20 • via Nuitee
S
Sergei • solo_traveller • gb
10
Nice place in a peaceful area, with London at your doorstep.
Pros:

It was my third time staying at the hotel. Very friendly staff, nice breakfast, and cosy rooms.

Cons:

There’s nothing I didn’t like.

2026-01-20 • via Nuitee
A
Andrew • family_with_children • gb
10
Lovely comfortable great value for money
Pros:

Nice place to stay staff was friendly and helpful beds were comfy everything was spot on clean

Cons:

Would of like the tv to had more channels

2026-01-20 • via Nuitee
S
Sophiella • couple • gb
6
Pros:

How central and quiet it was

Cons:

Very run down, advertised as breakfast included, only sandwiches to go

2026-01-20 • via Nuitee
B
Biju • family_with_children • gb
1
2026-01-19 • via Nuitee