Orchid Hotel, Epsom Surrey, Sure Collection by Best Western

Hotels
•
Sure Hotel Collection by Best Western
7.6 (1279 reviews)
272 Kingston Road Epsom , Epsom , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Family rooms
Luggage storage
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Helpful and friendly staff
Good location
Cons:
Cleanliness issues
Limited food options

Categories

Cleanliness
6.49
Some mentions of tired bathrooms and bedbugs indicate cleanliness issues.
Service
9.46
Numerous reviews praised staff for being friendly, helpful, and accommodating.
Location
9
multiple guests highlighted the excellent location of the hotel, making it convenient for their needs.
Room Quality
6.95
Rooms noted as comfortable, though some described them as needing a refurbishment.
Amenities
6.98
Basic amenities mentioned, including WiFi which had issues.
Value for Money
7.94
Guests felt that the hotel provided good value for the price paid.
Food and Beverage
6.49
Food options are basic and several reviews noted the lack of breakfast.
Overall Experience
7.46
Guests had a generally positive experience with some notable drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:48

Property Description

Modern Comforts and Convenient Location

Luxurious Amenities: Enjoy a comfortable stay with Hypnos beds, free Wi-Fi, and flatscreen TVs in every room. Pamper yourself with ensuite baths, hairdryers, and complimentary toiletries.

Convenient Services: Benefit from a 24-hour front desk and free parking during your stay. The hotel's location just 2.1 km from Nonsuch Park offers a peaceful retreat, while still being close to attractions like Walton-on-the-Hill.

Easy Access: With London Heathrow Airport just 18 km away, traveling to and from Orchid Epsom is a breeze. Experience a blend of modern convenience and relaxation at our hotel.

Book your stay at Orchid Epsom; Sure Hotel Collection by Best Western now for a memorable experience!

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.6
Based on 1279 reviews
Cleanliness: 6.49
Service: 9.46
Location: 9
Room Quality: 6.95
Amenities: 6.98
Value for Money: 7.94
Food and Beverage: 6.49
Overall Experience: 7.46
J
jenny • solo_traveller • gb
7
Pros:

Close to Chessington World of Adventure

2026-05-16 • via Nuitee
S
Sarah • solo_traveller • cy
8
2026-05-15 • via Nuitee
G
Grahame • solo_traveller • gb
4
well located
Pros:

clean tidy easy access

Cons:

never made up room when asked,had to remind them

2026-05-15 • via Nuitee
A
Ashley • family_with_children • gb
3
2026-05-12 • via Nuitee
D
Dave • solo_traveller • gb
8
Pros:

Clean and spacious room, good bed.

Cons:

Drippy tap, but you couldn't hear it through the well built bathroom door.

2026-05-11 • via Nuitee
W
werner • couple • de
8
2026-05-10 • via Nuitee
A
Agnieszka • couple • gb
8
Good value
Pros:

Room size, staff , convenient location and price

2026-05-10 • via Nuitee
S
Susan • solo_traveller • gb
7
Pros:

Rooms we're spacious and clean

Cons:

Not being able to have Breakfast
It was only grab and go
Sausage or bacon barmcake ect....
It would of made our stay more enjoyable.
We were really disappointed to learn that they never had Breakfast available.

2026-05-10 • via Nuitee
A
Anne • couple • gb
6
Convenient
Pros:

Near the pub for dinner. Although the breakfast is a take away version the sausage bap was good.

Cons:

Although superficially clean it could have done with a deep clean eg edges of carpets

2026-05-08 • via Nuitee
G
Graham • solo_traveller • gb
9
Abi was fantastic when I missed placed my key and it was a great response from him as he made me feel better about the s
2026-05-07 • via Nuitee
J
Jikku • solo_traveller • gb
4
I wouldn't stay here again
Pros:

The location was ideal. Had charging station for my electric car at the shell pump next door. Also pub available if food is needed.
Staff available 24/7

Cons:

The sink was blocked. Reported to staff but they could not find solution to fix the issue. We had to use a spoon to unclog it ourselves.
Toilet and bathroom is outdated.
Room is okay

2026-05-06 • via Nuitee
M
Martin • solo_traveller • gb
7
Pros:

Closeness to pub

Cons:

Looked tired. Bathrooms in particular lacked love and car. Poor quality repairs on tiling. Ex Premium Inn property which has lacked tlc in recent years. Shame.

2026-05-05 • via Nuitee
P
Pauline • family_with_children • gb
10
Lovely friendly hotel
Pros:

The staff are wonderful and helpful
The manager sorted out a problem for me
It is located by pub so you can have a drink and fall into bed

Cons:

I have nothing to dislike about it that’s why I return time and time again

2026-05-05 • via Nuitee
J
Jamie • solo_traveller • gb
6
2026-05-04 • via Nuitee
K
Karin • extended_group • se
9
Fjärde gången vi bodde här och vi kommer tillbaka
Pros:

Bekväm säng och kuddar . Bra dusch bra pris

2026-05-03 • via Nuitee
N
Nigel C • couple • gb
7
Races
Pros:

Staff lovely location for us was great easy to get to Epsom races

Cons:

Says breakfast included fine but should be advertised take away breakfast no dining room for normal breakfast

2026-04-30 • via Nuitee
M
MelC • couple • gb
10
2026-04-28 • via Nuitee
V
Vijay • couple • gb
9
Good overall
Pros:

Easy location

Cons:

Two single beds joined together to make a double, makes the bed uncomfortable to sleep on as the gap in between is annoying.

2026-04-27 • via Nuitee
B
Bobby • solo_traveller • gb
5
Pros:

Nothing

Cons:

Staff was slow couldn't understand anything she was saying. Paid for breakfast didn't get it. Just not great experience 😕

2026-04-26 • via Nuitee
J
Jasmin • family_with_children • gb
7
2026-04-24 • via Nuitee