Embassy Newcastle, Sure Hotel Collection by Best Western

Just an overnight stay before dropping iff our son at Newcastle Uni digs. Ample free parking. A very friendly and helpful receptionist. From the decor it looked like the hotel was a premier inn in a former life. Just needs a bit of tlc and updating, but was more than adequate for us, very comfortable beds resulting in a very giod sleep.

Very basic hotel, similar to a Premier Inn.

Staff were friendly and helpful, but the outside area was dirty with lots of rubbish, which really let it down.

Served its purpose for two nights for a wedding locally, but I wouldn’t stay here again.

The bathroom had too many hairs in it and the people at reception need some customer service training.Otherwise the stay for 1 night was not bad.

Staff great

tried to charge £10 for 30 minute early check in which is ridiculous other than that it wasn’t too bad probably won’t stay again though

Could hear steps in room above.
Loud sounds along corridor but it did seettle down

Lets say I wouldn't stay there again.

This is an excellent, value for money budget hotel. Most facilities are at par with what you would expect from a budget hotel but most outstanding feature is its very helpful staff. Adam is a star. He went above and beyond with anything we needed help with. All other staff we interacted with - Sumit, Helen, Caroline - were all very kind and helpful. Kudos to the management for hiring such awesome people.
The next door pub waggon team is also an asset, good food at reasonable prices.
Convenient location, felt safe, plenty of parking - couldn’t ask for more.

Greeted with massive pile of mattresses in the car park (not the best welcoming view - apparently awaiting council collection). Couldn't access the building to get to reception (have to be buzzed in). Looks like an old Premier Inn that's been run down and a few new signs up. Room was nice and big but run down. Poor state of furniture.

Great to see a hotel refurbished, ideal location.
Great staff.

Wife booked a room at this hotel several weeks ago as a halfway stop over for a break away to Scotland. Less than 48 hours before we were due to travel, the hotel left a message on her answerphone, cancelling our booking, blaming the government because of Afghanistan asylum seekers and child refugees (their words), and to call back if we wanted to discuss further. We did call back, left a message, but no one returned our call. Also contacted the central switchboard who assured us someone would call back, which they never did. Extremely poor set up in our view, so be forewarned if trying to book a room at this place.

Disgusting

It was okay I think you need more electricity sockets in the room

Just on an over night stay, arrived and got my room key at 15.15 had a freshen up and then back to the hotel by 10Pm.
Good size double room all clean, tidy and just what i needed. tea and coffee facilities with the offer of more when i checked in. Comfy bed had a back room so no real noise. All in all a hassle free stay.
Hotel is just off A1 on the edge of an industrial estate, pub next door and local food outlets near by. No food at hotel for me not a problem. if i was hungry or needed breakfast then perhaps not the place to stay.

From the moment we arrived we were greeted by a friendly face . The staff here are exceptional so helpful friendly and just great people . The rooms have everything you need all in working order .We stopped here for the Great North Run and the reception helped us with transportation to the event printing a document with all the buses and metro info not many would go above and beyond like that .

We stayed here for 3 nights for rugby League Magic Weekend. The hotel was spotless and anything we needed was met with a smile and a friendly face. The rooms were clean and the showers are amazing.The restaurant on site was excellent and plenty to choose from and was very reasonable, the breakfast was lovely. The staff are a credit to this hotel and worked very hard. Would definitely visit again.

It is the first time that I have ever stayed at a hotel that does not provide pillow cases. I slept on the actual pillows! It was supposed to be a luxury room: yes, a luxury room that provided only one coffee and one tea sachet each! I am given more at Travelodge!

We found our room very satisfactory. It was spacious, clean and comfortable. The staff went out of their way to help and were very friendly. They even provided an ironing board with no extra charge. Great place to stay.

Very basic but that’s what I expected for the price. Clean. Nice size room. Perfect to break up a long journey. Lady on reception was amazing. An absolute credit to the place. So helpful and friendly. Nice pub next door for dinner. No toiletries or anything but didn’t really expect anything for the price.

I had an absolutely amazing stay at this hotel! Vicky was amazing from start to finishing helping me sort everything out. She is a credit to the hotel as are the other staff members. Really looking forward to our next visit