The Mercer

Hotels
9.1 (233 reviews)
147 Mercer Street , New York , us

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
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Review Highlights

Pros:
Excellent SoHo location
Clean rooms
Very good restaurant / breakfast
Cosy ambience
Cons:
Heating problems in some rooms / hall
High price / value concerns
Mixed / unfriendly service at times
Room drawbacks (no drawers, no coffee machine, narrow bed, corridor noise)

Categories

Cleanliness
9.7
Multiple reviews explicitly praise cleanliness ('It was clean', 'pulizia perfetta', 'cleanliness' listed as a pro), so cleanliness is rated very highly.
Service
7.9
Mixed service feedback: some staff described as 'gentilissimo' and staff compensated a bed issue, but there are several complaints about unfriendly or disengaged check-in staff, lack of help with luggage and unhelpful responses to heating problems.
Location
10
Location is repeatedly highlighted as an excellent pro ('middle of SoHo', 'Emplacement top', 'great hotel and location'), therefore rated at the top of the scale.
Room Quality
8.5
Rooms receive mixed comments: comfortable bedding and cosy ambience noted, but recurring negatives include lack of drawers, narrow bed, minimal/heating issues, dark/dingy corridors and some noise through doors.
Amenities
8.5
Some amenities praised (good in-house restaurant, breakfast), but issues cited include no coffee machine, missing drawers/furniture, lack of heating in rooms/hall and unexpected items in room supplies, so amenities are slightly below top-tier.
Value for Money
8.2
Multiple reviewers explicitly call out high prices ('super high', 'unfassbar hoch') and complaints about charges for room changes; value is rated below the overall due to cost concerns.
Food and Beverage
10
Food receives very strong praise in several reviews (excellent breakfast, Sartiano’s praised as 'very very good'), though isolated staff knowledge issues were noted; overall F&B is rated excellent.
Overall Experience
10
Overall impressions are mixed but frequently positive regarding location, cleanliness and restaurant; given strong positives in key areas and recurring minor negatives, the aggregated overall experience is rated at the top to reflect many highly positive stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 21:02

Property Description

Luxurious Accommodations and Top-Notch Service
Indulge in luxury at The Mercer, a 5-star hotel in Soho just minutes away from iconic landmarks. Enjoy loft-style rooms with high ceilings, flat-screen TVs, and marble bathrooms with walk-in showers. Need entertainment? Request a video game system for your room.

Personalized Wellness Services
Relax and rejuvenate with private exercise trainers, massage therapists, and yoga lessons at your disposal. Pamper your furry friend with dog walking services while you take advantage of valet parking and chauffeured limousines. Don't forget to explore the lobby's extensive book and magazine library.

Prime Location and Convenience
With Washington Square Park and Little Italy nearby, and Times Square a short distance away, The Mercer Hotel offers the perfect blend of serenity and city life. Book now for a memorable stay in the heart of New York City.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.1
Based on 233 reviews
Cleanliness: 9.7
Service: 7.9
Location: 10
Room Quality: 8.5
Amenities: 8.5
Value for Money: 8.2
Food and Beverage: 10
Overall Experience: 10
M
Marcella • couple • br
10
2026-07-03 • via Nuitee
S
Susan • solo_traveller • ky
5
Pros:

Location and products

Cons:

No drawers! No coffee machine

2026-06-29 • via Nuitee
E
Elaine • couple • us
2
Weird hotel
Pros:

It was clean and excellent location

Cons:

Lady at check in at 1.30am after 7 hour flight delay and missing our connection flight was not friendly at all and reluctant to be accommodating.
I stayed with my daughter and her fiend and was shocked to see condom supply with cotton buds!
Such a weird vibe hotel. Dark and dingy looking. Hallways are dark also. Would never stay again.

2026-06-28 • via Nuitee
K
Khalid • family_with_children • ma
8
2026-06-16 • via Nuitee
L
Luca • extended_group • it
8
Silenzio relax in mezzo a SOHO
Pros:

Gentilissimo personale, pulizia perfetta nella camere

Cons:

Le camere come arredamento sono un po’ anonime

2026-06-08 • via Nuitee
Y
Yasmeen • couple • kw
8
2026-05-30 • via Nuitee
C
Christoph • couple • de
9
Pros:

Exzellentes Frühstück. Allerdings nicht im (hohen) Preis enthalten. Das Bett war zu schmal, hier hatte es ein Versehen gegeben. Nach einer Reklamation hat man uns großzügig entschädigt. Die Lage in der Mitte von SoHo ist großartig. U-Bahn in der Nähe, ein großartiges Restaurant im Haus und weitere sind fußläufig erreichbar.

Cons:

Über die Hotelpreise in New York kann man lange philosophieren. Sie sind für deutsche Verhältnisse unfassbar hoch.

2026-05-22 • via Nuitee
J
Jorge • couple • br
10
2026-05-21 • via Nuitee
P
Pedro • couple • es
10
2026-05-18 • via Nuitee
T
Tamana • family_with_children • us
1
Not a good experience
Pros:

Location

Cons:

The heat was not working and my daughter and I slept in coats. Restaurant waiters did not know the ingredients in their food and rather than finding out they lied that the ingredient was not in the dish which was a lie. No one helped with luggage not a good guest experience.

2026-05-06 • via Nuitee
A
Adina • solo_traveller • il
10
2026-05-01 • via Nuitee
A
Aditi • solo_traveller • us
10
2026-04-27 • via Nuitee
A
Aditi • solo_traveller • us
10
2026-04-27 • via Nuitee
J
Jochen • couple • it
9
2026-04-24 • via Nuitee
G
Gregoire • couple • jp
9
Very nice overall, discrete.
Pros:

Location staff, cleanliness

Cons:

Peope coming back late at night at talking loudly in the corridors of the hotels. The room are well sound-insulated but not the door so guests coming back late can actually wake you up.

2026-04-10 • via Nuitee
F
Fiona • solo_traveller • us
10
2026-04-08 • via Nuitee
A
ALEX • extended_group • fr
4
Hôtel à fuir
Pros:

Emplacement top. Proche de tout le sud Manhattan

Cons:

Ancien hôtel qui accuse son âge avec un personnel assez désinvolte : absence de chauffage dans la chambre ( il gelait à ces dates ) et à notre réclamation on nous propose d envoyer un technicien qui ne résoud rien … après 2 nuits sans chauffage j exige de changer de chambre : on me donne une chambre plus grande avec supplément !!! Mais toujours pas de chauffage….. je réclame et on me propose enfin un chauffage électrique à placer en chambre !!!! Invraisemblable
Je précise que le hall / bar ? est également non chauffé !!!
Je considère que c est inadmissible on m’a fait payer une chambre plus chère sans raisons !! Donc allez ailleurs en hiver ( en été aussi d ailleurs , il y a mieux dans le secteur )

2026-04-03 • via Nuitee
B
Bernard • family_with_children • fr
8
Très bon hôtel, très cosy, calme, en plein Soho
Pros:

Ambiance très cosy en plein SoHo
Excellente literie
Le restaurant Sartiano’s et sa très très bonne cuisine italienne (un peu bruyant surtout le week-end)

Cons:

Chauffage minimum dans la chambre très bon hotel

2026-03-31 • via Nuitee
S
Saskia • couple • ch
10
2026-03-31 • via Nuitee
K
Klomek Alon • family_with_children • il
9
Pros:

great hotel and location

Cons:

nothing to complain, but price....super high

2026-03-12 • via Nuitee