Best Western Plus Horseheads - Elmira

Hotels
•
Best Western Plus
8.9 (204 reviews)
2671 Corning Rd, Horseheads, New York, 14845 , Horseheads , US
+1 607-398-2346

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Facilities

Elevator
ATM/banking
Gift shops or newsstand
Shopping on site
Golfing nearby
Free breakfast
Safe-deposit box at front desk
Multilingual staff
Express check-out
Meeting rooms
See all facilities

Review Highlights

Pros:
Very clean / brand new property
Friendly, accommodating staff (many mentions)
Spacious and comfortable rooms
Consistently praised breakfast (well stocked, fantastic)
Good parking and safety
Good value for money (multiple mentions)
Cons:
Indoor pool repeatedly closed for repairs
Thin walls / noise from adjacent rooms and highway traffic
Occasional rude or slow check-in experiences
Inconsistent housekeeping on longer stays (missed cleaning)
Poor or confusing signage approaching the hotel
Some reports of unpleasant odors (elevators) and sketchy evening crowd

Categories

Cleanliness
9.4
Many reviewers repeatedly describe the property and rooms as 'very clean' and 'brand new', though a few reports mention missed housekeeping on longer stays and overflowing trash; overall cleanliness sentiment is strongly positive.
Service
9
Staff are frequently called friendly and accommodating, with multiple positive mentions of helpful reception; a minority of guests reported slow or rude check-in experiences, so sentiment is mostly positive with occasional issues.
Location
7.6
Location is convenient to I-86 but several guests reported highway noise and limited nearby amenities (closed restaurant/empty lots); signage for finding the hotel was also noted as an area for improvement.
Room Quality
9
Rooms are described as spacious, comfortable and modern/new; however, a few guests reported very thin walls and noise from adjacent rooms which lowers the score slightly.
Amenities
7.8
Breakfast and fitness offerings receive praise (well stocked breakfast, fit-for-purpose gym), but recurring complaints about the indoor pool being closed for repairs lower the overall amenities sentiment.
Value for Money
9.7
Multiple guests explicitly call the hotel good value and praise the new, clean rooms and included breakfast; one guest complained about housekeeping standards versus price, but overall value perception is very positive.
Food and Beverage
9.8
Breakfast is repeatedly described as 'fantastic' and 'well stocked' across reviews, making F&B one of the strongest positives noted by guests.
Overall Experience
8.9
Most guests report a very good stay (clean, friendly staff, great breakfast) with occasional negatives (pool closure, check-in issues, noise). The blended sentiment supports an overall rating equal to the target.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:28

Property Description

Recreational Amenities and Fitness Center

Indulge in the indoor pool and 24-hour fitness center at Best Western Plus Horseheads Inn & Suites. Stay active and refreshed during your stay.

Convenient Services and Dining Options

Enjoy room service, complimentary continental breakfast, and on-site amenities like a 24-hour business center and express check-out at your convenience.

Comfortable Accommodations and Nearby Attractions

Relax in one of the air-conditioned rooms with modern amenities. Explore nearby attractions such as Museum at the Depot and Eldridge Park just a short drive away.

Explore Horseheads with comfort and convenience at Best Western Plus Horseheads Inn & Suites.

Important information:


A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Professional property host/manager

  • Pets

    Service animals are allowed

Location

Guest Reviews

8.9
Based on 204 reviews
Cleanliness: 9.4
Service: 9
Location: 7.6
Room Quality: 9
Amenities: 7.8
Value for Money: 9.7
Food and Beverage: 9.8
Overall Experience: 8.9
N
Nicole
10
Pros:

Stayed here with family, staff was friendly, parking was good although other guests not sure where the lines were… breakfast was good-son approved so knew it was good.. loved that they had quiet time so no unwanted noise while sleeping. Our room was near elevators didn’t hear outside noise.

2025-10-12 • via Nuitee
Q
Quocphuc
10
Pros:

Comfortable room, upscale facility, effective staff

2025-10-09 • via Nuitee
A
April Jean • family
8
Pros:

Spacious room but house keeping only cleans every third day.

2025-10-09 • via Nuitee
B
Beatrice
6
Pros:

It was ok. Disappointed the pool was closed. I say it was ok because of things out of your control like the noise of traffic. Not much to say. It was a room nothing more. My observation of staff was excellent with others since I did not feel the need to ask for anything. Can’t comment on breakfast since I did not get the opportunity. If I can be helpful, defrost the fridge and let me know I can’t use the pool in advance.

2025-10-07 • via Nuitee
K
Kristen • family
10
Pros:

Clean, large rooms. Staff was nice and accommodating. Breakfast was fantastic! Fitness room was small but equipped perfectly.

2025-10-06 • via Nuitee
D
Danielle
10
Pros:

Very clean and looks brand new!

2025-10-06 • via Nuitee
D
Deborah
8
Pros:

Staff were very friendly and the room was clean.

2025-09-30 • via Nuitee
L
Lori
10
Pros:

All was good

2025-09-29 • via Nuitee
K
Karen
8
Pros:

Clean, spacious room, staff friendly and helpful

2025-09-29 • via Nuitee
J
Joseph
10
Pros:

The only improvement would be better signage out on the road leading into the hotel.

2025-09-22 • via Nuitee
A
Alicia
10
Pros:

Clean, quiet

2025-09-21 • via Nuitee
S
Seong
8
Pros:

Thank you

2025-09-21 • via Nuitee
T
Tasha • family_with_children
6
Pros:

Booked this particular hotel for the indoor pool and was not told it was out of order until check in.

2025-09-21 • via Nuitee
J
Jennifer • friends
8
Pros:

Basic hotel, pool, clean and safe

2025-09-19 • via Nuitee
L
Lynn • family
8
Pros:

The property itself was very nice, although the pool was closed for repairs. Breakfast was so good!
The hotel is by I 86, so there’s noise. And the surrounding area is a closed restaurant and empty parking lot.
Someone in an adjacent room had their tv on all night (not the fault of the hotel), but we could hear it.

2025-09-15 • via Nuitee
D
Dana
10
Pros:

Short weekend trip to the fingers lakes
And happy I picked this best western hotel
Very very clean and new
Good breakfast as well

2025-09-14 • via Nuitee
L
Lori
4
Terribly thin walls.
Pros:

Very thin walls could hear everything going on in all surrounding rooms including upstairs.

2025-09-13 • via Nuitee
C
Christopher
10
Pros:

New property. Very nice.

2025-09-08 • via Nuitee
S
Seth
10
Pros:

The vibe is a bit sterile, but well managed and clean.

2025-09-05 • via Nuitee
G
Glen
10
Best Western Plus Horseheads
Pros:

Everything was great!

2025-09-04 • via Nuitee