Holiday Inn Express Ciudad De Mexico Condesa by IHG

Hotels
Holiday Inn Express
Insurgentes Sur No 287, Col Hipodromo Condesa, Mexico City, CDMX, 06100 , Mexico City , MX

Facilities

Elevator
Breakfast available (surcharge)
Safe-deposit box at front desk
Meeting rooms
Smoke-free property
Tours/ticket assistance
Free self parking
Shopping mall on site
Art gallery on site
Meeting rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Construction noise
Cleanliness issues
Lack of A/C

Categories

Cleanliness
6.76
Multiple reviews mention construction dust and unclean conditions.
Service
9.73
Some reviewers noted the staff were friendly, contributing to a decent service experience.
Location
10
The hotel is located in a great area, although it's noisy due to the busy avenue.
Room Quality
7.77
Issues with room maintenance and cleanliness were frequently mentioned.
Amenities
7.72
Currently lacking due to ongoing renovations; complaints about lack of A/C and facilities.
Value for Money
6.75
Guests expressed dissatisfaction with prices considering the state of the hotel.
Food and Beverage
9.71
No specific comments on food, assigned target rating.
Overall Experience
8.76
Notable issues due to renovations made for a largely unsatisfactory experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:12

Property Description

Convenient Amenities:
Enjoy complimentary wireless internet access and concierge services during your stay. Stay connected and make your stay hassle-free.

Dining Options:
Indulge in a delicious meal at the restaurant, or opt for the convenience of room service. Unwind with a drink at the bar/lounge to complete your day.

Featured Amenities:
Take advantage of the business center, dry cleaning/laundry services, and a 24-hour front desk. Benefit from free onsite self-parking.

Immerse yourself in the vibrant heart of Mexico City at Hotel Roosevelt Condesa. Experience comfort and convenience just moments away from major attractions. Book now for an exceptional stay.

Important information:

Make use of convenient amenities, which include complimentary wireless internet access and concierge services.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

Location

Guest Reviews

Cleanliness: 6.76
Service: 9.73
Location: 10
Room Quality: 7.77
Amenities: 7.72
Value for Money: 6.75
Food and Beverage: 9.71
Overall Experience: 8.76
D
Daniela
8
Pros:

Habitacion limpia, cama cómoda, buena iluminación

2025-10-11 via Nuitee
J
JAIME
2
Pros:

Hay cucarachas entiendo que estén en remodelación pero se metió una cucaracha en mi mochila.

2025-10-07 via Nuitee
M
Margua
8
Pros:

Me tocó una de las habitaciones renovadas y me gustó mucho
La cama súper cómoda
No me tocó nada de los inconvenientes sobre ruido y demás q mencionaban los comentarios recientes
Solo accedí por un costado de la “puerta principal” pero está igualmente súper fácil para entrar

2025-09-29 via Nuitee
G
Gerardo
2
PÉSIMO
Pros:

Es un hotel en remodelación que no tendría que estar operando , polvo ruido de albañiles , no funcionan las chapas de las puertas , no hay limpieza en las habitaciones, pésimo todo y lo peor cobran como si estuviera todo de 10 !!! Tengo 20 años de cliente de éste hotel y no volveré !!!

2025-09-18 via Nuitee
E
Eduardo
6
Pros:

El hotel está renovándose y todo está polvoriento, no se puede entrar a las habitaciones directamente porque las llaves no sirven así siempre hay que esperar a que te abran y a veces no están, los cuartos huelen a pintura y polvo,

2025-09-17 via Nuitee
M
MARLENE
4
Pros:

The hotel is currently under construction, no air-condition available and we were not informed of this at the time of making the reservation

2025-09-17 via Nuitee
G
GUSTAVO
2
Decrépito
Pros:

O hotel está em obras, assim, a recepção causa uma impressão terrivel. O quarto tem um estilo retrô, mas o ar condicionado não funcionava, os lençois estavam puídos. O banheiro foi reformado, mas o vaso sanitario estava entupido, o que causou um enorme transtorno. Além disso, as toalhas do hotel estavam velhas e esfarrapadas. De dentro do quarto, se escuta as conversas dos outros hóspedes. Pra finalizar, o cartão/chave não abria a porta do quarto, e o funcionário teve de abrir com a chave mestra. Os funcionários foram gentis. Nossa estadia foi de uma noite apenas, pois já tinhamos outra reserva. Por fim, o hotel fica numa avenida super movimentada e barulhenta. Pessoal, não pensem que sou chato e exigente em excesso. O hotel é decrépito.

2025-09-17 via Nuitee
A
ANDRES family
8
Pros:

Excelente lugar. Lastima que esta en obra de rehabilitacion. Los cuartos quedaron excelentes. Sin embargo, el hidroneumatico hace ruido cada 10 min y en ka madrugada no deja dormir. Espero que busquen otro lugar que no afecte a los que pernoctamos en el hotel.

2025-09-16 via Nuitee
D
Diego family
2
Pros:

The hotel is under construction, but not regular construction, to the level on which we went to our room at 2:00PM on our second day, trying to rest of a long walk on the city, to found a cloud of drywall dust on the entire room.
We had problems beathing, so we couldn't rest and had to go out.
During the night the dust was not that visible, but you could smell it and see it over every single piece of furniture.

On top of that, they had no A/C, so you have to sleep with the window open on a room facing a busy avenue of Mexico City.

They most likely don't even pas a regular inspection, the Smoke detectors were cover, I guess to prevent accidental triggering due to the dust.

It was by far the worst hotel I been on my life. We didn't want to ruin our 3 days on the city having to look for another hotel on a busy weekend (OASIS was playing that Saturday), but they should close that hotel until construction is fully finish and should refund our money.

2025-09-15 via Nuitee
M
Michael
2
Nightmare
Pros:

No A/C, door keys did not work, dust and plaster everywhere.

2025-09-15 via Nuitee
A
ANDRES family
8
Pros:

Entiendo que se estan haciendo adecuaciones al hotel y por lo tanto aun no esta funcional al 100%. Sin embargo, el sistema hidroneumatico es muy ruidoso. En la noche y la madrugada uno no puede dormir, al igual que el elevador mucho ruido. Ojala puedan arreglar esos detalles ya que el hotel en lo gral es muy bueno.

2025-09-15 via Nuitee
M
Maria friends
2
Pros:

Not a good experience!The hotel is under construction! Construction dust throughout the hotel and inside the rooms, No A/C, no lobby or cafeteria. Unfortunately it was not mentioned at the time of the booking. It is an excellent area and the hotel will be really nice, after construction with a good staff, however it should be mentioned that the hotel is under construction, it was not a good experience at all!

2025-09-15 via Nuitee
L
Luis
10
Pros:

Jjhjilk

2025-09-09 via Nuitee
L
Laura sugey
10
Pros:

Todo muy bien.

2025-09-04 via Nuitee
R
Rodrigo
10
Pros:

Las habitaciones nuevas están geniales y la ubicación muy bien quizá hace falta al personal ser más servicial

2025-09-03 via Nuitee
V
Verified traveler
6
Was ok, not great
Pros:

The hotel was undergoing a lot of renovation so there was a lot of construction noise during the day. The lobby was under construction and did not look nice at all. The towels we were given in our room looked old and worn, and we were never given enough towels. The shower leaked onto the bathroom floor and we always had to clean up a large puddle after taking showers.

2025-08-16 via Nuitee
F
frania a
2
No respetan las reservas
Pros:

NO RESPETAN LAS RESERVAS!!
Mi reserva tuvo un costo extra por pedir 2 camas (a pesar de solo ser 2 personas), al llegar nos dieron habitacion con 1 sola cama y no les importó que hubieramos hecho reserva desde hacia varias semanas antes.
Al llegar pedimos cambio y nos lo negaron argumentando que solo tenian esa habitacion disponible.
El baño estaba tapado, nos dieron un jacuzzi donde la regadera estaba en medio y sucio.
Habia cabellos por todos lados
Las cortinas estaban completamente desgarradas
Olia terrible la habitacion
Tuvimos que dejar el hotel ya que no nos dieron solucion alguna.

2025-08-12 via Nuitee
V
victor friends
2
Pros:

Food horrible. Lost of dust
Location is good.

2025-08-03 via Nuitee
V
Verified traveler friends
2
Pros:

Food horrible. Lost of dust
Location is good.

2025-08-03 via Nuitee
R
ROBERTO
6
Pros:

Estacionamiento lejos

2025-07-29 via Nuitee