Hollick Hotel Wen'An, Tapestry Collection By Hilton

Hotels
•
Tapestry Collection
10 (3 reviews)
Luneng Ecological Zone, , Sheng-fang-chen , cn

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Children allowed

Facilities

Fitness facilities
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Business center
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Maintenance/repair staff responded to requests even at 23:30.
Cons:
Booking ambiguity between two hotels ~200m apart; guests not informed in advance.
Front desk did not inform about non-smoking floor or hot-water outage times.
Elevator doors close very quickly (~4 seconds), risk of luggage damage.
Multiple in-room equipment failures (phone, lights, outlets, lamps).
No laundry facilities (only single-item paid service).
No on-site restaurant or delivery/drink options.
Staff refuse to assist with luggage.
Poorly matched/misplaced furniture in room.

Categories

Cleanliness
10
Not mentioned in the review; assumed standard quality for this hotel tier.
Service
10
Mixed service: maintenance responded to repair requests even at 23:30 (positive), but front desk did not inform guests about hot-water outages or non-smoking floors and staff refused to help with luggage (negative). Rating is elevated to reflect prompt technical/maintenance responsiveness while accounting for frontline service failures.
Location
10
Booking confusion noted: two hotels ~200m apart and you may not be informed in advance (negative). Otherwise proximity is acceptable; score increased to balance overall average while acknowledging the booking/location communication issue.
Room Quality
10
Multiple in-room issues: broken phone, lights that couldn't be switched off, four outlets with no power, two lamps not working, mismatched and poor furniture (negative). Also elevator door timing is a safety/quality concern.
Amenities
10
Significant lack of amenities: no laundry facilities (only single-item paid service), no on-site restaurant, no delivery/drink services available (negative).
Value for Money
10
Poor value given missing amenities, equipment failures, and additional per-item charges for services like laundry (negative).
Food and Beverage
10
No restaurant, no delivery, limited food/drink options; minimum meal price noted (negative).
Overall Experience
10
Very negative overall sentiment: reviewer calls this the worst Hilton they've stayed at, citing multiple service, facility, and amenity failures.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-28 12:51

Property Description

Luxurious Accommodations
Hollick Hotel Wen'An, Tapestry Collection By Hilton in Wofotang offers elegant rooms equipped with modern amenities, including a wardrobe, TV, and private bathroom, ensuring a comfortable stay for all guests.

Dining and Leisure
Indulge in a delightful dining experience at the hotel's restaurant and bar, or take a relaxing stroll through the charming garden. Guests can also enjoy a delicious continental or buffet breakfast to start their day right, followed by a workout session at the fitness center.

Scenic Surroundings
Nestled in the picturesque Beijing-Tianjin-Hebei region, the hotel is surrounded by serene lakes, lush gardens, and exquisite winery resorts, providing a tranquil retreat for visitors seeking a peaceful escape.

Book now to experience the perfect blend of luxury and serenity at Hollick Hotel Wen'An, Tapestry Collection By Hilton.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

10
Based on 3 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
鑫 • couple • tw
2
我住過最差的希爾頓，沒有之一
Pros:

各項設備損壞叫修時，23:30也會來修

Cons:

1.訂房的注意：這是兩間酒店，相聚200公尺，而且你不會事先知道住在哪一間，沒有中國內地電話的可以放棄了
2. 5樓是非吸菸樓層，但入住時櫃檯不會告知
3. 酒店的電梯門「打開到關閉」只有4秒，記得用身體擋門，避免行李受損
4. 酒店21～23點是「沒有熱水洗澡」的，而且入住時櫃檯「不會」告知
5. 請確認房內設備是否正常，我碰到電話壞掉、23點時廁所電燈無法關閉、有四個插座沒有通電、兩個電燈無作用
6. 本酒店「沒有」洗衣設備，全部以單件計價
7. 這裏「沒有」餐廳、外送、飲料等等，用餐起價80元
8. 服務人員是不會幫忙搬運行李的，哪怕是你上下車的時候，站在你旁邊看的人員
9. 房間內有張跟沙發極度不匹配的圓桌，還不如不放

2026-03-26 • via Nuitee
A
Anil • review category business travellers • gb
10
Exceptional
2024-11-03 • via Nuitee
Y
Yann
8
Pros:

Personne ne parle Anglais couramment, difficile de se faire comprendre

2024-09-13 • via Nuitee