InTown Suites Extended Stay Houston TX - Willowbrook

Hotels
5.1 (26 reviews)
8735 FM 1960 West , Houston , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Private parking

Review Highlights

Pros:
Price
Cons:
Very unprofessional staff

Categories

Cleanliness
1.4
Negative sentiment due to unprofessional staff.
Service
4.4
Staff behavior was noted as unprofessional but standard service expected for this hotel tier.
Location
6.4
Standard quality for this hotel tier.
Room Quality
6.4
Standard quality for this hotel tier.
Amenities
6.4
Standard quality for this hotel tier.
Value for Money
6.4
Standard quality for this hotel tier.
Food and Beverage
6.4
Standard quality for this hotel tier.
Overall Experience
3
Overall rating reflects the pros and cons noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:33

Property Description

Convenient Location
Located in the bustling FM 1960 district of Houston, InTown Suites Extended Stay Houston TX - Willowbrook offers air-conditioned rooms just a short distance away from major attractions like CityCentre Plaza, Memorial Park, and The Galleria Houston.

Comfortable Accommodations
Each room at the hotel is equipped with essential amenities such as a wardrobe, flat-screen TV, and a private bathroom. Guests can also enjoy the convenience of having a fridge in their room, making their stay even more comfortable.

Nearby Attractions
Explore popular destinations like Waterwall Park, Alley Theater, and Buffalo Bayou Park, all within a reasonable distance from the hotel. With George Bush Intercontinental Airport just 21 km away, traveling to and from the accommodation is a breeze.

Book your stay at InTown Suites Extended Stay Houston TX - Willowbrook for a convenient and comfortable experience in Houston.

Important information:

Please note that the front office has limited hours of operation. Guests scheduled to arrive after 19:00 must contact the property directly to arrange check in. If arriving after the office closes, the reservation will be processed prior to arrival and the room keys and paperwork will be left with an onsite Courtesy Officer. Contact information for the Courtesy Officer is clearly posted on the property office door.

The front office is open Monday through Saturday 11:00 - 19:00.

Please note there is a nightly fee of USD 25.00 for guests paying in cash, or a weekly deposit of USD 100.00 for weekly/monthly guests paying in cash.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HOU

Location

Guest Reviews

5.1
Based on 26 reviews
Cleanliness: 1.4
Service: 4.4
Location: 6.4
Room Quality: 6.4
Amenities: 6.4
Value for Money: 6.4
Food and Beverage: 6.4
Overall Experience: 3
A
Abdelhay • solo_traveller • us
1
The whole building needs to be condemned.
Pros:

Staff needs a lot of training.They don’t belong in Hospitality biz period.

Cons:

Too old , too dirty , too noisy .
No internet , No hot water …it is a swamp.

2026-11-06 • via Nuitee
J
Jasmine • couple • us
1
Booked my stay days in advance just to be told the day of check in that I couldn’t cause it was cancelled and no rooms a
Pros:

Wasn’t able to even check in my booking was cancelled without contacting me

Cons:

The customer service

2026-10-27 • via Nuitee
T
Taylor • solo_traveller • us
10
2026-10-11 • via Nuitee
T
Taylor • solo_traveller • us
10
Pros:

Everything

Cons:

Everything

2026-09-03 • via Nuitee
T
Taylor • solo_traveller • us
10
Pros:

Everything

Cons:

Loud noise

2026-09-02 • via Nuitee
T
Taylor • solo_traveller • us
10
Pros:

Everything

Cons:

Loud people

2026-09-02 • via Nuitee
T
Taylor • solo_traveller • us
9
2026-07-24 • via Nuitee
R
Ribeiro • solo_traveller • us
9
Na
Pros:

Na

Cons:

Na

2026-05-12 • via Nuitee
J
James • solo_traveller • us
2
Pros:

It was OK. Manger was rude, and the housekeeper didn't speak English

Cons:

manger was rude housekeeping didn't speak English

2026-04-23 • via Nuitee
J
James • solo_traveller • us
9
2026-04-16 • via Nuitee
S
Salazar • couple • us
8
Pros:

Employees nice. Great location. Maintenance man here an awesome all around.

Cons:

Did not find negative here.

2026-04-02 • via Nuitee
H
Haley • couple • us
1
Pros:

Bugs

Cons:

Bugs

2026-03-17 • via Nuitee
M
Michael • couple • us
4
2026-01-19 • via Nuitee
S
shunlundria • couple • us
6
Pros:

Price

Cons:

Very unprofessional staff

2025-11-14 • via Nuitee
A
Audry • family_with_children • us
10
2025-10-04 • via Nuitee
N
Nikki • couple • us
1
2025-09-19 • via Nuitee
D
Dahai Han • couple • us
6
2025-08-29 • via Nuitee
V
Verified traveler
2
Absolutely horrendous
Pros:

It had roaches
Bed bugs
The walkway smelled like urine
Not very clean at all

2024-12-28 • via Nuitee
D
Don
10
Pros:

Perfect

2024-11-26 • via Nuitee
M
Mimi
2
Pros:

Cockroaches in rooms. Not as I expected

2024-11-13 • via Nuitee