EQ Kuala Lumpur

Die Lage, das absolut freundliche Personal, die Ausstattung, das Frühstück, das Fitnessstudio- alles

Excellent stay at EQ. From check-in to check-out, I experienced flawless service. I had a lounge access room, which no doubt added to the quality of my stay. A special mention goes out to MJ and Krishen, but all the staff were exemplary. Highly recommended.

This was my 2nd stay at the EQ.
The rooms are modern and functional. I think I had the same room both times and it had a view of the Petronas Towers which are spectacular at night.
This time I had Equator Club access which was excellent. The staff there (MJ and the others) really looked after me.
The house keepers were unfailingly courteous and thorough.
Breakfast was good at Nipah. I ate dinner twice at Etoile - the salmon dish was one of the best I’ve had.
Bar Sky51 was outstanding in service, location and drinks selection.
The health club and pool were good. The monsoon shower was a nice feature.
Faisal at the front door was very obliging and helpful.
In all an excellent hotel. I recommend it.

Well located, in close proximity to all the major attractions

Overall, I had a very pleasant stay at EQ. From the Reservation Team to the Front Office and F&B teams, everyone provided excellent service and hospitality.

A special thank you to David, the Reservation Manager, who explained everything clearly and made the reservation process smooth. I would also like to thank Tamang from Housekeeping for assisting us throughout our stay.

Aliff and Fatin from the Front Office were also very helpful and provided great service. Their warm hospitality truly made our stay enjoyable.

This was my second stay at EQ, and once again, it never failed to put me in the perfect staycation mood. Great job, everyone, and thank you for making our stay memorable!

An outstanding hotel in the KL golden triange, a short walk from Twin towers and KL tower. The hotel staff were amazing - kind, friendly and attentive. In particular the staff in the Equatorial Club Lounge were exceptional, and I single out Azid for his excellent service on each of the six days of our stay. The food in all the dining venues was consistently very good, the spa treatments were indulgent and the pool and gym calm and relaxing. The view from the rooftop bar, service and drinks were also first class. I'm a frequent traveller and EQ KL is one of the very best hotels I have ever stayed in. Many thanks.

Let me start with what works: the hotel is beautiful, and the design of the property and its public areas is genuinely impressive. My partner did feel the rooms were rather impersonal — attractive to look at, but lacking any real warmth or character — though I accept that is partly a matter of taste. What I cannot overlook is the service, which was poor across the restaurants, room service and part of the reception team.
Here is what happened on the evening of our arrival:
- We checked in at around 8 pm and asked the receptionist whether we needed to book a table at the restaurant on the 51st floor. We were told a reservation was not necessary and that we could simply go up and ask for a table.
- At 9 pm we went up. Instead of being seated, we were sent to the bar and told to have a drink while a table was freed up, and that someone would come to seat us. The flyer in our room stated that last orders were taken at 10:00 pm, so we had no reason to be concerned.
- After waiting more than half an hour, we went back to ask about our table and were told that the restaurant had in fact already closed and that we could not eat there.
- We then tried the other restaurants in the hotel. Each time we walked to one, we were told on arrival that it was closed one after another, losing more and more time. Had anyone told us at the outset that all the outlets were closing, we could have made other arrangements in the city.
- I finally went down to reception to ask whether anything was still open. The receptionist laughed in my face and told me it was far too late and that room service was our only option.

By that point everything in the city was closed as well, so we had no choice but to order to the room. The website indicated a delivery time of 30–40 minutes. The food arrived after more than an hour, and only after a second call to chase it, with part of the order missing.

Separately, the television in the room would not connect to Netflix and would not accept a connection from our phone. We reported this to reception; a technician arrived more than half an hour later and was ultimately unable to fix anything.

For a hotel of this standing, the basics should work: accurate information from reception, restaurant hours that match what is printed in the room, room service that meets its own stated times, and staff who treat guests with courtesy. Being misinformed twice, sent from one closed restaurant to another, and then laughed at was a poor end to what should have been a good evening.

Had a pleasant stay at EQ again. Would like to especially thank Syafiq, Helmi, Krishan and Chef Krishnan for their exceptional service. They catered to our special dietary needs without hesitation. The afternoon tea and evening cocktails were enjoyable and the complimentary drink at the sky bar was a nice touch. Thank you.

Many thanks to Rita for making this beautiful birthday deco! I love it so much 🤍

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Ristorante ottimo, zona piscina

Cleanliness friendly supportive and responsive staff .