Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Cleanliness issues
Noise from rooms

Categories

Cleanliness
7.36
There were mentions of black mould in the shower, indicating a cleanliness concern.
Service
8.83
Staff were described as amazing and friendly, enhancing the service experience.
Location
8.87
Multiple reviews praised the location as ideal for exploring, particularly in central Norwich.
Room Quality
7.82
Rooms were described as comfortable but with reports of noise and issues like a cold room.
Amenities
7.85
Suggested improvements for amenities like coffee machines were noted, indicating room for enhancement.
Value for Money
6.81
Concerns about being overpriced and not providing sufficient value were expressed.
Food and Beverage
7.36
Breakfast had mixed reviews; while some enjoyed it, there were calls for better options.
Overall Experience
8.33
General sentiment was positive with several returning guests and plans to rebook.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:43

Property Description

Indulgent Boutique Experience

Charming Rooms with Modern Amenities
Discover individually designed rooms with original features and entertainment systems.

Relaxation at St Giles Spa
Pamper yourself with a variety of treatments and unwind on the terrace with a refreshing cocktail.

Prime Location in Norwich
Experience the city's charm with a stay at St Giles House Hotel.

Book now to elevate your Norwich getaway at St Giles House Hotel.

Important information:

Please note that the apartments are not within the hotel complex and have their own private entrance.

Breakfast is available on request and is priced per item.

Please contact our reservations team directly to request a pet-friendly room and inquire about availability. They will be happy to assist you and answer any further questions you may have regarding our pet policy.

In addition, we would like to inform you that there is a pet fee of £20 per night to cover the additional cleaning and maintenance required for pet-friendly rooms. This fee contributes to maintaining a clean and comfortable environment for all our guests.

In the event of any accidental or intentional damage occurring during your occupancy, including but not limited to breakages, stains, or excessive mess, we will assess the cost of repairs or replacements required to restore the affected areas to their original condition.

The guest responsible for the damages will be held liable for the associated costs, which will be charged to the credit card on file or settled prior to departure. We encourage all guests to report any incidents or damages immediately to our front desk staff, ensuring prompt attention and resolution.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 10 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £20 per person per night when using an available cot.
    Children up to and including 17 years old stay for £25 per person per night when using an existing bed.
    Children up to and including 11 years old stay for £25 per person per night when using an available extra bed.
    People 12 years old and over stay for £40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 2469 reviews
Cleanliness: 7.36
Service: 8.83
Location: 8.87
Room Quality: 7.82
Amenities: 7.85
Value for Money: 6.81
Food and Beverage: 7.36
Overall Experience: 8.33
R
Robert extended_group gb
8
Friendly welcome would make me return.
Pros:

Excellent location - friendly helpful staff - very good dinner - comfy beds.

Cons:

Not very stylish and a little tired.

2026-04-18 via Nuitee
H
Hayley solo_traveller gb
10
2026-04-17 via Nuitee
T
Traveller solo_traveller fi
8
3 night stay
Pros:

The Georgian Building. Breakfast was very good together with the evening meal

Cons:

Pillows were hard

2026-04-16 via Nuitee
P
Philip couple gb
7
Pros:

Very friendly staff, comfortable. On the edge of the historical part of Norwich rather than in the middle of it.

Cons:

Problem with a lack of extractor fan in our bathroom should not have happened and was not addressed during our three-night stay (to be fair, it was Easter weekend, but the extractor was hanging from the ceiling and should have been fixed before).
There is an old part and a rather functional newer part of accomodation - be sure to get a room in the old part.

2026-04-10 via Nuitee
V
Veronica couple gb
8
2026-04-09 via Nuitee
S
Scott solo_traveller gb
10
2026-04-08 via Nuitee
J
Joanna couple gb
10
2026-04-05 via Nuitee
G
Gillian couple gb
9
Love this hotel and so convenient for theatre and shopping/bars/restaurants
Pros:

Great location for central Norwich
Friendly and helpful staff
Love the style of the hotel
Comfy bed, crisp clean bedding and towels
Great breakfast

Cons:

This was our third stay in St Giles. Although the rooms are very clean with comfy beds, it looks tired. Could do being re-decorated.

2026-04-05 via Nuitee
S
Susan couple gb
10
Excellent.
Pros:

Excellent. Friendly, comfortable accommodation, very good food and great location.

2026-04-04 via Nuitee
C
Cribb solo_traveller gb
8
Pros:

Service and bar/loung/ dining area.

Cons:

Finding car park.
Cold weak tea at breakfast, no mattress protector on bed.

2026-04-04 via Nuitee
A
Adrian solo_traveller gb
8
An excellent to place to stay for a long my weekend.
Pros:

proximity to the city centre. Elegant and clean

Cons:

car park was difficult to navigate.

2026-04-04 via Nuitee
R
Raymond extended_group gb
10
Superb a stay I will shocked if I find a more pleasant place to stay many thanks.
Pros:

The hotel was a pleasure to stay at you will find newer hotels and maybe smarter hotels but you will not find a hotel with staff that are as friendly as they are good.The restaurant was a dream the location is right in the centre of Norwich. I have not the words of praise I can give the manager and all of the staff 10 out of 10 is the only fault I wish I could give them more.

Cons:

The car park is a bit of a pain but if you follow the hotels instructions you’ll be fine.

2026-04-04 via Nuitee
G
gaziffans couple gb
10
City centre delight
Pros:

Comfy room. Great location. Super breakfast

Cons:

Trying to find the car park (I should have read the pre checkin instructions properly)

2026-04-04 via Nuitee
C
Claire couple gb
10
2026-04-02 via Nuitee
B
Bettina couple gb
9
Pros:

The location in the centre of Norwich was fabulous, close to everything you needed. The parking behind the hotel is convenient and not badly priced. We had a spacious comfortable room with a good shower. Breakfast was great with a variety of options and all the staff were extremely friendly and welcoming. A very nice hotel.

Cons:

Nothing really. All was good.

2026-04-02 via Nuitee
W
WILLIAM solo_traveller gb
10
2026-04-02 via Nuitee
P
Peter couple gb
8
2026-04-01 via Nuitee
D
Derek couple gb
9
Pros:

In the right place
At the right time
Lovely place to stop at brilliant place

Cons:

Right place
At the right time.
We loved it .we will be back..

2026-04-01 via Nuitee
C
Cathy solo_traveller gb
10
2026-03-31 via Nuitee
J
Jack couple gb
10
2026-03-29 via Nuitee