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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Bar
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Facilities for disabled guests
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Meeting/banquet facilities
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Massage services
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Spa/wellness center
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Non-smoking throughout
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Private parking
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Sun terrace
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Board games/puzzles
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Special diet menus - on request
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Kid meals
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Kid-friendly buffet
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Outdoor furniture
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Wine/champagne
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Coffee Shop on site
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Fruits
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Pet bowls
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Spa/wellness center services
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Beauty Services
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Thermometers for guests provided by property
Review Highlights
Categories
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Property Description
Indulgent Boutique Experience
Charming Rooms with Modern Amenities
Discover individually designed rooms with original features and entertainment systems.
Relaxation at St Giles Spa
Pamper yourself with a variety of treatments and unwind on the terrace with a refreshing cocktail.
Prime Location in Norwich
Experience the city's charm with a stay at St Giles House Hotel.
Book now to elevate your Norwich getaway at St Giles House Hotel.
Please note that the apartments are not within the hotel complex and have their own private entrance.
Breakfast is available on request and is priced per item.
Please contact our reservations team directly to request a pet-friendly room and inquire about availability. They will be happy to assist you and answer any further questions you may have regarding our pet policy.
In addition, we would like to inform you that there is a pet fee of £20 per night to cover the additional cleaning and maintenance required for pet-friendly rooms. This fee contributes to maintaining a clean and comfortable environment for all our guests.
In the event of any accidental or intentional damage occurring during your occupancy, including but not limited to breakages, stains, or excessive mess, we will assess the cost of repairs or replacements required to restore the affected areas to their original condition.
The guest responsible for the damages will be held liable for the associated costs, which will be charged to the credit card on file or settled prior to departure. We encourage all guests to report any incidents or damages immediately to our front desk staff, ensuring prompt attention and resolution.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Parking
Private parking is possible on site (reservation is not possible) and costs GBP 10 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for £20 per person per night when using an available cot.
Children up to and including 17 years old stay for £25 per person per night when using an existing bed.
Children up to and including 11 years old stay for £25 per person per night when using an available extra bed.
People 12 years old and over stay for £40 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Great location, staff, food and value for money.
It was a perfect location for everything we needed to see
When we first arrived in Norwich, we struggled to find the property. Nothing to do with the property at all just the road management.
Lage ist perfekt. Altes Gebäude mit Stil. Personal äußerst freundlich. Gutes Frühstück. Gute Betten. Geräumiges Zimmer und Bad. Gute Dusche. Gute Klimaanlage.
Alter Teppichboden voller Flecken, welches ein Gefühl von Unsauberkeit vermittelt. Badezimmerspiegel schlecht ausgelichtet. Kein Kühlschrank im Zimmer.
Staff very friendly & accommodating. A pleasure to stay. Great location in the city.
Nothing
The room was large and clean, with large bath towels. The room had the usual selection of tea and coffee but also as a bonus hot chocolate which was a pleasant surprise.
Breakfast was very good and the staff very friendly and helpful.
Given the price of the room I was expecting there to be bathrobes and slippers so was disappointed to find there weren’t any.
Staff. Ambience. Room great.
No fridge in room. Breakfast slightly disappointing. Poached eggs over-cooked..Bacon like shoe leather.
Excellent location minutes from center of city. Foid was great, staff attentive , great service. Rooms cleaned and madeup wvery day. Loved our stay.
Norwich hillier than expected, at nearly 80 I struggled a bit but my wife and I walked 6 hours a day.
Location was excellent, all the staff were welcoming, efficient and really helpful. Lounge, bar and restaurant were excellent although we thought the rooms could benefit from a little update and perhaps the odd picture or two. The kitchen was very accommodating, breakfast was excellent with a good choice, lunchtime meal was excellent and the wine selection was sensible, well priced and very good.
The lift has seen better days!
A well positioned hotel for getting around the city.
The bed was extremely comfortable
Stains on the room carpet.
The lift appeared to need some attention
Beautiful old building but with spacious rooms. Our room was very quiet , well laid out and extremely spacious both the room and en-suite. Position for the city is excellent. A good choice for breakfast with very friendly staff.
Paying extra for parking on an already fairly expensive hotel feels harsh but as it is so close to the city I am guessing parking is a premium.
We regularly stay at this hotel because of it's location. You are central to the city and everything it has to offer. The staff are always very friendly and welcoming. Check in is an easy process. Breakfast is brilliant with a great selection and your ordered food comes out well cooked and presented.
The hotel is under new-ish owners and is still in the middle of refurbishment. The room that we stayed in this time didn't appear to have been refurbished but it had had a deep clean as we have stayed in this room before. Although the room was a little tired it was spotlessly clean....2 small issues. There needs to be a black out blind fitted as the sun comes into the room which means you are awake very early in the summer. The shower doors are poorly designed. There is a gap along the bottom so water escape onto the bathroom floor making it wet and potentially dangerous
excellent location, just 5 minutes from the Theatre. The staff where very helpful and we got a lovely upgraded room. We had a lovely breakfast and there was something for everyone. When we booked out we were able to leave our car in the car park until mid afternoon, giving us plenty of time to look round Norwich. All in all a very good stay
Very helpful staff polite food was exceptional
No faults
Great location- very centrally placed. Good choice for breakfast and nice bar area
Rooms definitely need updating. Could have been cleaner- bathroom okay but dust on furniture
Excellent location for the castle, market cathedral,shops and eateries.
Looking a little bit tired.
what an amazing hotel. hubby had no idea as it was a surprise date night. When we arrived and walked in his chin dropped to the floor. Grade listed 1 building steeped in histroy and refurbished to that eara. The staff were very friendly and made you feel extra special. Wow had the best nights sleep, the bedroom it just blew my mind. Really good size all the cons. bed was so comfy and so big it was fantastic. the breakfast, you really have to try. fresh local produce, delicious. i count fault a thing. Sitiated in the centre of the city. a hide gem.
nothing
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