The Broadway Hotel - London Heathrow

Hotels
9.2 (1121 reviews)
1A-3A The Broadway , Southall , gb

Children allowed

Facilities

Non-smoking rooms
Room service
Family rooms
Luggage storage
Non-smoking throughout
Shared kitchen
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable rooms
Good value for money
Cons:
Noise from outside
Complaints about cleanliness
Reported unpleasant odors

Categories

Cleanliness
8.2
Mixed reviews regarding cleanliness; some reports of the room being clean, but mentions of unpleasant odors.
Service
9.7
Generally positive feedback about staff being friendly and helpful.
Location
9.7
Frequent mentions of good location, particularly in relation to transport.
Room Quality
8.7
Most reviews mention rooms being comfortable, but some complaints about noise.
Amenities
8.7
Includes positive comments about in-room facilities like coffee/tea.
Value for Money
9.7
Overall satisfaction suggesting good value, though some found it small.
Food and Beverage
9.2
Not explicitly mentioned, so rated as standard quality for this hotel tier.
Overall Experience
9.7
High level of overall satisfaction expressed in multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:22

Property Description

Modern and Convenient Accommodation in Southall

24-Hour Front Desk and Free WiFi
Broadway Inn offers a seamless experience with a 24-hour front desk and complimentary WiFi throughout the property. Stay connected and get assistance whenever you need it.

Comfortable Family Rooms
Enjoy a cozy stay in our family rooms equipped with a desk and flat-screen TV. Perfect for relaxation after a day of exploring London or Windsor.

Ideal Location
Located just 10 km from London Heathrow Airport, Broadway Inn provides easy access to London (20 km) and Windsor (23 km). Explore the best of both worlds during your stay.

Experience comfort and convenience at Broadway Inn. Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for £10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for £15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 1121 reviews
Cleanliness: 8.2
Service: 9.7
Location: 9.7
Room Quality: 8.7
Amenities: 8.7
Value for Money: 9.7
Food and Beverage: 9.2
Overall Experience: 9.7
G
Gurdeep couple gb
9
2026-05-15 via Nuitee
G
Gagandeep couple ca
1
2026-05-12 via Nuitee
M
Maria couple gb
10
Loved it best hotel in Southall defiantly will keep coming back here
Pros:

Clean, friendly staff, close to shops, good wifi signal

2026-05-05 via Nuitee
M
Mohsin solo_traveller sa
9
Outstanding & Clean Place
Pros:

Cleanness !!
Very near to Elizabeth Line Station..due to this easily commute to central London.
Warm welcome from receptionist Hunny.
Early checked-In occasional allowed.

Cons:

There is no elevator, going up and using stair which is little bit difficult, however support is provided.

2026-05-05 via Nuitee
S
Sharla couple nl
7
Lekker centraal als je van Indiaas shoppen en eten houdt. Personeel was vriendelijk en behulpzaam.
Pros:

Goede ligging en midden in een drukke straat. Als lekker Indiaas wilt eten dan zit je goed.

2026-05-05 via Nuitee
M
Maria couple gb
10
One of best hotels in southall
Pros:

Staff was very friendly…. Room was good and clean when we reached also newly renovated and looks very clean…. Situated in a very good place as lots of food places around here.. WiFi also works really good as most hotels in southall don’t have good connection…. Overall one of the best hotels in southall to visit

2026-05-03 via Nuitee
S
Stephen solo_traveller gb
10
Great experience!
Pros:

Everything was fine for me. Rooms looked the same as the pictures. The staff were there 24 hours and were very attentive, they helped with recommendations on where to go and where to eat, and also provided me with an ironing board upon request. The hotel was on higher floors and it felt like an old London townhouse with high ceilings etc, but modernised. Overall, great experience and will stay again if ever in Southall.

Cons:

No lift, but no problem since the reception staff helped with my bags without me needing to ask. Great service!

2026-05-03 via Nuitee
W
Walter solo_traveller gb
10
A bit different, but the service makes it worth it
Pros:

Stayed here for a couple of nights and had a really good experience overall. The hotel is in a great location in Southall, with plenty of shops, restaurants and transport links nearby, which made getting around really easy.

What really stood out was the level of service. It’s a smaller, boutique-style hotel, and the team are genuinely attentive and helpful - it feels much more personal than the usual. You don’t really get that everywhere, and it made the stay feel a lot more comfortable and looked after.

The room itself was fine, clean and had everything needed. We were also offered an upgrade on arrival, which added a nice touch to the overall experience with slippers etc.

Would definitely stay again

Cons:

It may not be the cheapest option around, but the service and overall feel of the place make it worthwhile.

2026-04-29 via Nuitee
R
Ragnar T. solo_traveller no
5
Rating is inflated, fine for one night stays arriving in Heathrow, I wouldn't stay longer.
Pros:

Good location for landing in heathrow in the evening, moving on to london the next day, having a great Indian dinner.

Cons:

The hotel is right next to a busy street which is loud throughout the night, the bed sheets and towels were clean but bath mats and anywhere not immediately obvious were not exactly spotless... I don't agree with the 1 star reviews, at least for the double room with a private bathroom/shower, but it's more of a 5 than an 8.9, so the rating felt inflated, and it is not as spotless as the images at all.

It was simply too noisy for us, so after one night we cut our losses and moved to a similarly priced hotel in a more central London area that was cheaper and with better cleanliness standards and no noise issues.

The staff are helpful and friendly, but that doesn't solve the fundamental issue of the noise. If you can deal with the noise and have a high tolerance for a little bit of dirt, this may be a good deal for you.

2026-04-28 via Nuitee
T
Travelling solo_traveller es
2
Pros:

No me gustó nada

Cons:

La habitación estaba muy sucia y la cama muy incómoda.
La zona dejaba mucho que desear.
Y encima cuando llegamos al hotel querían cobrarnos 30€ de no sé qué cuando ya lo había pagado todo

2026-04-28 via Nuitee
S
Szczepanik couple pl
9
Very clean, worth its price.
Pros:

Clean, 24h reception, room as in description with all amenities.

Cons:

Loud, busy area of London also in the night.

2026-04-28 via Nuitee
J
Jehanzeb Mirza family_with_children fr
1
Cons:

Hôtel très sale, la salle de bain toilette à vomir.

2026-04-27 via Nuitee
R
R J solo_traveller gb
10
Pros:

Clean and staff very helpful

Cons:

Clebb and tidy

2026-04-10 via Nuitee
S
Simran solo_traveller gb
9
Pros:

The property is beautifully designed and very well maintained. The rooms are spacious, clean, and comfortable, with elegant interiors. The overall atmosphere is peaceful and welcoming, and the facilities are excellent. It truly made my stay enjoyable and relaxing.

2026-04-01 via Nuitee
D
Daler couple gb
2
2026-03-31 via Nuitee
B
Bolden solo_traveller us
10
2026-03-27 via Nuitee
H
Hunny solo_traveller gb
10
Pros:

I had a great stay here. The room was clean and comfortable, the staff were friendly, and the location was very convenient. I would happily stay here again.

2026-03-12 via Nuitee
K
Kym family_with_children au
5
2026-01-28 via Nuitee
M
Mankirat couple gb
9
2026-01-15 via Nuitee
Y
Yash solo_traveller gb
8
2026-01-14 via Nuitee