The Broadway Hotel - London Heathrow

Hotels
9.2 (1176 reviews)
1A-3A The Broadway , Southall , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Luggage storage
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable rooms
Good value for money
Cons:
Noise from outside
Complaints about cleanliness
Reported unpleasant odors

Categories

Cleanliness
8.2
Mixed reviews regarding cleanliness; some reports of the room being clean, but mentions of unpleasant odors.
Service
9.7
Generally positive feedback about staff being friendly and helpful.
Location
9.7
Frequent mentions of good location, particularly in relation to transport.
Room Quality
8.7
Most reviews mention rooms being comfortable, but some complaints about noise.
Amenities
8.7
Includes positive comments about in-room facilities like coffee/tea.
Value for Money
9.7
Overall satisfaction suggesting good value, though some found it small.
Food and Beverage
9.2
Not explicitly mentioned, so rated as standard quality for this hotel tier.
Overall Experience
9.7
High level of overall satisfaction expressed in multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:22

Property Description

Modern and Convenient Accommodation in Southall

24-Hour Front Desk and Free WiFi
Broadway Inn offers a seamless experience with a 24-hour front desk and complimentary WiFi throughout the property. Stay connected and get assistance whenever you need it.

Comfortable Family Rooms
Enjoy a cozy stay in our family rooms equipped with a desk and flat-screen TV. Perfect for relaxation after a day of exploring London or Windsor.

Ideal Location
Located just 10 km from London Heathrow Airport, Broadway Inn provides easy access to London (20 km) and Windsor (23 km). Explore the best of both worlds during your stay.

Experience comfort and convenience at Broadway Inn. Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.2
Based on 1176 reviews
Cleanliness: 8.2
Service: 9.7
Location: 9.7
Room Quality: 8.7
Amenities: 8.7
Value for Money: 9.7
Food and Beverage: 9.2
Overall Experience: 9.7
H
Hólmarsdóttir solo_traveller is
1
Stinky stinky room!!
Pros:

Honestly, nothing. It was terrible!

Cons:

The room was incredibly stinky, smelled like dirty toilets, and the smell in the bathroom was unbearable. Had to evacuate our room almost straight away, late at night and search for another hotel. Impossible to spend even an hour in, wouldn't sleep there for free.
The reviews are FALSE!! Worst experience of our whole trip.
Area surrounding the hotel was incredibly dirty and smelly as well.

2026-08-08 via Nuitee
K
Karan couple gb
10
2026-08-08 via Nuitee
V
Vikas couple gb
1
Don’t spend any penny here if they said free I think still expensive
Pros:

Nothing

Cons:

Everything

2026-08-07 via Nuitee
N
Nicholas couple gb
5
Pros:

Fresh decoration, clean, new en suite shower and helpful staff rushed to help us with luggage up the stairs, (no lift). No too costly but it is what it is. Elizabeth line only about 500 metres away.

Cons:

It is on the high street so traffic noise could be a problem. Bit of a poor in financial terms location with people sleeping on the street. Some efforts to improe the area appear to be going on though.

2026-08-06 via Nuitee
A
Amy couple gb
1
This property has no parking even thought it states that it does.
Cons:

This property has no parking even though it advertises for it.

2026-08-05 via Nuitee
R
Rickin solo_traveller gb
10
Pros:

It was nice

2026-08-02 via Nuitee
M
Mohammed solo_traveller nl
8
Best location and polite staff
Pros:

The location was exceptional. The staff was amazing, they were available if anything was needed. Everything was good. It was definitely worth the money and we would book again.

Cons:

It was a bit noisy.

2026-07-25 via Nuitee
M
Md Naziat couple de
9
2026-07-20 via Nuitee
H
Hunter extended_group gb
10
2026-07-19 via Nuitee
L
Lorenzo couple it
6
Pros:

Me and my girlfriend recently stayed at this hotel during a trip to London in July.

Location-wise, the hotel is well placed: it's close to Southall station (about 10 minutes walk) on the Elizabeth Line, which offers a direct connection to Heathrow Airport and central London, and it's also within easy reach of several bus routes.

The bed was comfortable, and the room was clean (my girlfriend has a dust allergy and had no issues at all during the stay).
The staff were kind and always helpful whenever we needed anything.

Cons:

That said, there were a few practical drawbacks worth mentioning. The shower and sink taps were push-button style, obviously less convenient than a standard lever. The showerhead was fixed, with no way to adjust either the water pressure or the angle, and it produced a wide spray effect that made it a bit tricky to use comfortably.
Our room overlooked a fairly busy junction. The windows offered decent sound insulation, but not quite enough to block out car horns or ambulance sirens at times.
There was no air conditioning, which became an issue during the hot summer weather, though the hotel did provide a fan.
Finally, there is no lift, and the stairs are quite steep, which is worth keeping in mind for anyone with mobility difficulties or traveling with a pushchair.


Overall, a conveniently located hotel, with a few structural limitations that are worth knowing about in advance. We stayed at room n.3, so we don't know if the other rooms have the same problems we experienced.

2026-07-18 via Nuitee
K
Kumar solo_traveller gb
10
2026-07-17 via Nuitee
J
Jennifer solo_traveller ie
10
had a lovely stay, would absolutely stay again when in london
Pros:

excellent location, friendly staff and comfortable rooms. great value for money and short walk away to the tube station that takes you into central london

2026-07-14 via Nuitee
C
Christopher Mark solo_traveller gb
7
Good value for money.
Pros:

Clean, comfortable, with diligent staff.

Cons:

Shower was cool at 9am.

2026-07-13 via Nuitee
M
Martine solo_traveller fr
3
Cons:

Équipements très succincts, propreté plutôt limite, très très bruyant par son emplacement sur avenue principale.
Bref, merci au personnel qui, pour le coup, est très sympathique

2026-07-09 via Nuitee
M
Mariangela solo_traveller nl
5
2026-07-09 via Nuitee
A
Aden solo_traveller gb
9
Great stay in the heart of Southall, with everything conveniently nearby.
Pros:

Clean room, comfortable bed, and friendly staff. Good location and easy check-in.

Cons:

Nothing in particular. Everything met my expectations.

2026-07-09 via Nuitee
J
Jennie solo_traveller gb
4
Pros:

Bed was comfy

Cons:

Dirty bath mat
Very loud with all the sirens outside

2026-07-08 via Nuitee
I
Irina solo_traveller lt
7
Pros:

Personalas buvo paslaugus ir dėmesingas. Nuo viešbučio iki metro 15 min. pėsčiomis.

Cons:

Vieta - indų ir pakistaniečių rajonas. Gatvėje daug benamių ir šiukšlių. Pirma buvo duotas kambarys su dušu, kuris tik purškia. Paprašius - pakeitė į kitą. Kambariuose tik po vieną rankšluostį, reikia prašyti papildomų. Kambariuose nėra kondicionieriaus, tik ventiliatorius. Pro langą gatvės triukšmas ir kvapai iš indiškų restoranų

2026-07-07 via Nuitee
B
Babz solo_traveller gb
10
Pros:

Warm staff, didn’t say no to any request

Cons:

No AC, fans provided

2026-07-06 via Nuitee
J
James couple gb
9
Southall
Pros:

Great on the most part

Cons:

Busy road

2026-07-04 via Nuitee