The Broadway Hotel - London Heathrow

Hotels
9.2 (1160 reviews)
1A-3A The Broadway , Southall , gb

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Luggage storage
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable rooms
Good value for money
Cons:
Noise from outside
Complaints about cleanliness
Reported unpleasant odors

Categories

Cleanliness
8.2
Mixed reviews regarding cleanliness; some reports of the room being clean, but mentions of unpleasant odors.
Service
9.7
Generally positive feedback about staff being friendly and helpful.
Location
9.7
Frequent mentions of good location, particularly in relation to transport.
Room Quality
8.7
Most reviews mention rooms being comfortable, but some complaints about noise.
Amenities
8.7
Includes positive comments about in-room facilities like coffee/tea.
Value for Money
9.7
Overall satisfaction suggesting good value, though some found it small.
Food and Beverage
9.2
Not explicitly mentioned, so rated as standard quality for this hotel tier.
Overall Experience
9.7
High level of overall satisfaction expressed in multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:22

Property Description

Modern and Convenient Accommodation in Southall

24-Hour Front Desk and Free WiFi
Broadway Inn offers a seamless experience with a 24-hour front desk and complimentary WiFi throughout the property. Stay connected and get assistance whenever you need it.

Comfortable Family Rooms
Enjoy a cozy stay in our family rooms equipped with a desk and flat-screen TV. Perfect for relaxation after a day of exploring London or Windsor.

Ideal Location
Located just 10 km from London Heathrow Airport, Broadway Inn provides easy access to London (20 km) and Windsor (23 km). Explore the best of both worlds during your stay.

Experience comfort and convenience at Broadway Inn. Book your stay now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for £10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for £15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 1160 reviews
Cleanliness: 8.2
Service: 9.7
Location: 9.7
Room Quality: 8.7
Amenities: 8.7
Value for Money: 9.7
Food and Beverage: 9.2
Overall Experience: 9.7
L
Lorenzo couple it
6
Pros:

Me and my girlfriend recently stayed at this hotel during a trip to London in July.

Location-wise, the hotel is well placed: it's close to Southall station (about 10 minutes walk) on the Elizabeth Line, which offers a direct connection to Heathrow Airport and central London, and it's also within easy reach of several bus routes.

The bed was comfortable, and the room was clean (my girlfriend has a dust allergy and had no issues at all during the stay).
The staff were kind and always helpful whenever we needed anything.

Cons:

That said, there were a few practical drawbacks worth mentioning. The shower and sink taps were push-button style, obviously less convenient than a standard lever. The showerhead was fixed, with no way to adjust either the water pressure or the angle, and it produced a wide spray effect that made it a bit tricky to use comfortably.
Our room overlooked a fairly busy junction. The windows offered decent sound insulation, but not quite enough to block out car horns or ambulance sirens at times.
There was no air conditioning, which became an issue during the hot summer weather, though the hotel did provide a fan.
Finally, there is no lift, and the stairs are quite steep, which is worth keeping in mind for anyone with mobility difficulties or traveling with a pushchair.


Overall, a conveniently located hotel, with a few structural limitations that are worth knowing about in advance. We stayed at room n.3, so we don't know if the other rooms have the same problems we experienced.

2026-07-18 via Nuitee
K
Kumar solo_traveller gb
10
2026-07-17 via Nuitee
J
Jennifer solo_traveller ie
10
had a lovely stay, would absolutely stay again when in london
Pros:

excellent location, friendly staff and comfortable rooms. great value for money and short walk away to the tube station that takes you into central london

2026-07-14 via Nuitee
C
Christopher Mark solo_traveller gb
7
Good value for money.
Pros:

Clean, comfortable, with diligent staff.

Cons:

Shower was cool at 9am.

2026-07-13 via Nuitee
M
Martine solo_traveller fr
3
Cons:

Équipements très succincts, propreté plutôt limite, très très bruyant par son emplacement sur avenue principale.
Bref, merci au personnel qui, pour le coup, est très sympathique

2026-07-09 via Nuitee
M
Mariangela solo_traveller nl
5
2026-07-09 via Nuitee
A
Aden solo_traveller gb
9
Great stay in the heart of Southall, with everything conveniently nearby.
Pros:

Clean room, comfortable bed, and friendly staff. Good location and easy check-in.

Cons:

Nothing in particular. Everything met my expectations.

2026-07-09 via Nuitee
J
Jennie solo_traveller gb
4
Pros:

Bed was comfy

Cons:

Dirty bath mat
Very loud with all the sirens outside

2026-07-08 via Nuitee
I
Irina solo_traveller lt
7
Pros:

Personalas buvo paslaugus ir dėmesingas. Nuo viešbučio iki metro 15 min. pėsčiomis.

Cons:

Vieta - indų ir pakistaniečių rajonas. Gatvėje daug benamių ir šiukšlių. Pirma buvo duotas kambarys su dušu, kuris tik purškia. Paprašius - pakeitė į kitą. Kambariuose tik po vieną rankšluostį, reikia prašyti papildomų. Kambariuose nėra kondicionieriaus, tik ventiliatorius. Pro langą gatvės triukšmas ir kvapai iš indiškų restoranų

2026-07-07 via Nuitee
B
Babz solo_traveller gb
10
Pros:

Warm staff, didn’t say no to any request

Cons:

No AC, fans provided

2026-07-06 via Nuitee
J
James couple gb
9
Southall
Pros:

Great on the most part

Cons:

Busy road

2026-07-04 via Nuitee
S
Saharan solo_traveller gb
9
2026-07-04 via Nuitee
G
Gagandeep solo_traveller gb
10
Personalised experience, will come again
Pros:

A lot of great restaurants within walking distance and staff were very attentive.

Cons:

There’s a lot of stairs. I had a budget room with a private bathroom which, although was my own, I had to access through the hallway. I recommend spending extra for the superior room. Although standard does the job and is good for the price.

2026-07-04 via Nuitee
M
Mbiri couple gb
1
I ended up not staying and still fighting them for my refund.
Pros:

It’s was in a congested area on top of other buildings. The surroundings were dirty. It says it’s close to Heathrow but it’s not which is misleading because it says on the app broadway on Heathrow.

Cons:

Nothing. The receptionist was very rude and aggressive

2026-07-03 via Nuitee
M
Michael solo_traveller gb
3
Dirty, separate bathroom
Pros:

Staff were friendly and helped me with my suitcase, carrying it up the narrow stairs (no lift).

Cons:

Bedroom and bathroom were dirty. Clearly the bedroom hadn't even been vacuumed. The bathroom was a separate room down the hall. I'm also not sure if it was private as stated in the details on booking.com. If it was private, then it was clearly not cleaned before I arrived. If it was shared, then the information on booking is incorrect. Either way, it felt like a public bathroom in a train station or something. I never normally complain about places I stay, but this was pretty unacceptable!

2026-07-03 via Nuitee
K
Khushboo solo_traveller gb
10
Pros:

Ideal location, excellent customer service really enjoyed my stay. Staff was so attentive to my every need highly recommend!

Cons:

Everything was great!

2026-07-01 via Nuitee
L
Lily solo_traveller gb
10
2026-06-28 via Nuitee
R
robert solo_traveller gb
10
2026-06-27 via Nuitee
J
Jasmeet solo_traveller gb
10
A place I keep coming back to and it never disappoints. Consistent quality every time — this is my go-to whenever I need
Pros:

⭐⭐⭐⭐⭐

Brilliant stay. Clean, comfortable, great location in Southall and friendly staff throughout. Would highly recommend.

2026-06-26 via Nuitee
R
Rikin solo_traveller gb
9
value for money
Pros:

Perfect choice for a hassle-free stay. South Hall offers clean, modern accommodation with all the essentials. It is incredibly convenient for transport, and the staff are wonderful. A comfortable bed, peaceful night's sleep, and great hospitality. Will definitely stay again!

Cons:

location is so congested

2026-06-26 via Nuitee