St. Clair Inn

Clean. Nice decor and location

Kim at the front desk was very accomadating and helpful; love the location and the property

The location right on the water. The balcony with the room! The coffee in the room was really good. The decor was beautiful. The Inn itself is just gorgeous…Hallmark movie type hotel.

Food was ok. The portions were too big, though.

The room, staff, scenery was all amazing.

Loved the view and the employees.

The view. Excellent location next to Palmer park boardwalk.

Two years ago we had a really fun getaway here.  So we decided to do it again.  We're sorry we did.

We booked a river balcony room two hours before we arrived and he gave us one without a balcony.  We asked for the balcony room and he said they were sold out.  So we went online and booked another balcony room and gave him our confirmation number.  Surprise!  There was a balcony room that housekeeping was almost done readying.  

But he said we couldn't cancel the first room.  We took the balcony anyway.  Muka checked us in.  She’s wonderful.

Drove to a great restaurant on the river.  Then to an outdoor free concert across from the hotel.  Sat on the balcony with some wine.  Lovely!

Until we tried the TV.  It wouldn't work.  Tried the room’s phone to call about the TV.  It wouldn't work.  Called from my cell.  Maintenance was busy but would help soon.  

An hour later I walked to the front desk.  They forgot.  Radioed maintenance.  Skyler came to help.  He is wonderful.  The guy at the front desk was supposed to tell us that the TV had just been installed and wasn't programmed yet nor connected to wifi.  It arrived hard coded not to work until connected to the hotel system by installed by an engineer.  Ugh!!

Later I tried to change the room temperature, and that seemed locked down too.

Went online.  No more rooms.  Front desk: No more rooms.  Holiday weekend with fireworks, sold out.  And they had given away our no-balcony room with the TV that works.

We live an hour away.  But really couldn't just throw up our hands and go home after the wine.

The room is super clean and the bedding is divine.  The common areas are like being at an upscale resort.  There is a very friendly and upbeat staff, so management has created an excellent culture.

This wasn't a Marriott before.  So maybe the transition has some challenges.  We loved this place the last time, and we love Marriott BonVoy.  We don't love it this time.   I hope they figure things out.  

By the way, I sent this to a manager in reply to their email that asked about my stay.  And I posted it on the BonVoy web site.  But after a couple of weeks I have heard back.  The manager has been replying to other reviews, but not to ours.  Too embarrassed, I guess?  Still, we expected more.

Well, started off rough with check in. Gentelman had booked a riverfront room. Which apparently they did not have any. As I gave them my reservation info, I also had booked a riverfront room, which I booked on the Marriott App. I was also advised they had no riverfront rooms available even though the app says they do. We were switched to a city view, not the end of the world. We were also advised at check in that we did not control the AC in the room ? Strange.
The room itself was very nice and very clean.
After a good nights sleep I awoke to the realization there was no coffee maker in the room nor complimentary coffee anywhere.
All in all it was an ok stay, definitely have some kinks to work out

Staff were terrific. Views were superb

The fireworks

The food was tasty. Just wish we had more time to try everything.