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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Tour desk
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Golf course
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Car hire
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Sauna
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Dry cleaning
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Breakfast in the room
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Spa/wellness center
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Currency exchange
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Non-smoking throughout
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Shuttle service (additional charge)
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Concierge service
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Special diet menus - on request
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Grocery deliveries
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Wheelchair accessible
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Snack bar
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Lockers
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Heated pool
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Electric vehicle charging station
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Indoor pool
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Toilet with grab rails
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Kid-friendly buffet
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Lower bathroom sink
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Sun loungers or beach chairs
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Wine/champagne
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Coffee Shop on site
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Fruits
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Spa/wellness center services
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Yoga classes
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Fitness classes
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Personal trainer
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Face masks for guests available
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24-hour security
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Security alarm
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Key card access
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Mobile app for room service
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Live music/performance
Review Highlights
Categories
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Property Description
Luxurious Amenities
Park Hyatt Shenzhen offers a range of luxurious amenities including a fitness centre, restaurant, and bar for guests to enjoy during their stay.
Comfortable Accommodation
Guest rooms at the hotel are well-equipped with modern conveniences such as air conditioning, flat-screen TVs, and private bathrooms, ensuring a comfortable and relaxing experience for all visitors.
Convenient Location
Located in the heart of Shenzhen, just 200 metres from the Convention & Exhibition Centre, Park Hyatt Shenzhen provides easy access to key attractions and transportation hubs, making it the ideal choice for both leisure and business travelers.
Book your stay at Park Hyatt Shenzhen now and indulge in a truly exceptional hotel experience.
Due to renovation needs, the swimming pool of The Spa will be closed on 9 March, 2026 for cleaning and maintenance and will open on 12 March at 15:00. During maintenance period, fitness center and sauna will be in normal operation.
We apologize for any inconvenience it may cause and thank you for the understanding.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Property Video
Guest Reviews
Out of this world
Nothing - everything was perfect
Absolute incredible hotel, zero complaints, especially for the insane location within the prime Shenzhen city center.
Everything
None
Great location near the Futian Station. The staff were very friendly and helpful. They responded quickly to my requests and anticipated my needs. The hotel atmosphere was very pleasant and luxurious. I got a skyline view room, and the view was stunning. Everything was working as expected, and the room was clean and quiet. Overall, good value and definitely recommend.
Breakfast was lovely, extensive and in a lovely setting. Staff were very kind. I really appreciate all of the small high quality details such as Le Labo products in the toilets, the dyson hair dryer etc. Attention to detail is always appreciated.
接待員非常友善和笑容親切。
房間舒服美觀。
足夠衣櫃。
房内很多免費的小食和飲品，有歡迎生果和甜品好好味！
浴缸清潔不足，有汚跡，感覺像沒有清潔過。
需要自己用力清潔一次才敢浸浴。
這個是最大的不妥善。
Good location
Nice design
Very good location- though it shares the same building as PA Mall, there is no internal access so you have to walk outside the hotel and onto the street. Still, it is very central to many malls and no more than a couple minutes walk. Hotel amenities were great, highly recommend the spa. Service from staff is excellent and they are very attentive. Will come back again.
I had high expectations for the Park Hyatt Shenzhen, but unfortunately, my stay fell far short of what a hotel at this price point should deliver.
The biggest issue was the breakfast at the Glasshouse on the 47th floor. We went down around 10 AM and found a queue of over 30 people waiting outside for a table. There was no proper management, no alternative arrangements offered, and no apology for the wait. For a luxury hotel charging premium rates, this level of chaos at breakfast is completely unacceptable.
The room itself was another letdown. It felt small and oddly laid out – the bathroom took up nearly one-third of the space, leaving the living area cramped and impractical. There was barely enough room to open a large suitcase. For the price charged per night, you would expect a more comfortable and functional space.
Overall, this stay offered very poor value for money. Between the endless breakfast queue, the awkward room layout, and the lack of attentive management, I left feeling that the Park Hyatt Shenzhen is riding on its brand name rather than delivering a genuine luxury experience. I would not recommend it and will not be returning.
Park Hyatt Shenzhen is undoubtedly a top luxury hotel. Rooms are spacious, well furnished and designed. Total black out. Pool area is excellent. The entire journey from the ground floor to the room is flawless. The location is somewhat on the south edge but reasonably close to Coco Park and the nearby metro.
We had 2 rooms including corner suite which was stunning and super comfortable. Cleaning staff were amazing.
Breakfast options were vast and delicious. Ordered items arrived quickly.
Check in process was cumbersome. A welcome drink and place to sit would have been nice and they need to recognise traveller weariness and that for many foreigners China is quite an alien seeming country so need to provide more of a “welcome to our hotel - this is what we’ve got to offer” type experience. We paid extra for inclusive bar and lounge but were left very unclear about what was actually included - if they could just have a piece of paper with all the information it would have resolved the issue. In the end we only used the bar one evening and felt like second class citizens for trying to use our inclusive package. We didn’t try the lounge at all - who knows what was included! Likewise some printed information about all the hotel restaurants would have been helpful especially as you have to use multiple lifts to access communal areas - the place felt like a maze! We ate out! The hotel pool is a bit functional - more like an exercise pool than somewhere to hang out with the requirement to wear a swimming cap and no bar service. It’s also fully covered and not that warm which felt a bit bizarre in the Shenzhen heat
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