Park Hyatt Shenzhen

Hotels
•
Park Hyatt
9 (166 reviews)
5023 Yi Tian Road, Futian District , Shenzhen , cn

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Warm concierge service
Outstanding room quality
Cons:
Front desk service lacking
Food and beverage inconsistency

Categories

Cleanliness
8.46
Standard quality for this hotel tier.
Service
9.93
Appreciated the warm and attentive concierge team, but front desk experience was disappointing.
Location
9.47
Great location, feels welcoming to all.
Room Quality
9.42
Outstanding building and room quality.
Amenities
8.95
Good amenities, but gym could use more equipment.
Value for Money
8.41
Prices on the higher side, but quality generally matches expectations.
Food and Beverage
7.96
Food quality was inconsistent, with some disappointment in room service.
Overall Experience
9.43
Overall a wonderful experience despite some service and food issue.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:13

Property Description

Luxurious Amenities
Park Hyatt Shenzhen offers a range of luxurious amenities including a fitness centre, restaurant, and bar for guests to enjoy during their stay.

Comfortable Accommodation
Guest rooms at the hotel are well-equipped with modern conveniences such as air conditioning, flat-screen TVs, and private bathrooms, ensuring a comfortable and relaxing experience for all visitors.

Convenient Location
Located in the heart of Shenzhen, just 200 metres from the Convention & Exhibition Centre, Park Hyatt Shenzhen provides easy access to key attractions and transportation hubs, making it the ideal choice for both leisure and business travelers.

Book your stay at Park Hyatt Shenzhen now and indulge in a truly exceptional hotel experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SZX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for CNY 575 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 166 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.47
Room Quality: 9.42
Amenities: 8.95
Value for Money: 8.41
Food and Beverage: 7.96
Overall Experience: 9.43
T
tszying • couple • hk
10
2026-01-20 • via Nuitee
M
maikel • solo_traveller • nl
10
2026-01-19 • via Nuitee
Y
Yiwen • extended_group • ru
9
Pros:

早餐菜单选择比较多，员工服务态度好，酒店位置好，吃饭购物都很方便。酒店公共区域装修风格很有质感。

2026-01-19 • via Nuitee
E
Evgeny • couple • ru
9
Pros:

Отель великолепный, комфорт на высшем уровне (ощущаешь себя как дома)
Завтраки очень вкусные. Все понравилось!
Вернусь в Шэньчжене только в этот отель.

2026-01-18 • via Nuitee
M
Muna • solo_traveller • ae
10
Pros:

Everything is perfect

Cons:

I think doors are slamming if there is soft closure on doors it would make noise better

2026-01-18 • via Nuitee
C
CHI • couple • tw
8
2026-01-15 • via Nuitee
A
Ardy • family_with_children • au
9
Pros:

Great location. Great team effort. Flawless management. Feels welcoming to all of us( kids, family, and non-chinese) .

2025-12-28 • via Nuitee
V
Valeria • family_with_children • ar
10
El mejor hotel en el que estuve
Pros:

Todo impecable. El trato del personal insuperable. Te hacen sentir de maravillas! La ubicacion un 10

Cons:

Nada

2025-12-19 • via Nuitee
E
emmanuel • extended_group • fr
9
bel hotel
Pros:

chambre spacieuse et tres bien équipée, spa de qualité , piscine magnifique

Cons:

petit dejeuner tres varié mais avec un probleme, le temps d'attente pour une commande d'omelette... 20 mn cela parait un peu excessif si on se refere au prix de la chambre. le buffet est excellent mais point tres negatif sur les commandes de la carte. dommage.

2025-12-12 • via Nuitee
R
Roy • solo_traveller • us
10
2025-12-06 • via Nuitee
K
kathryn • family_with_children • hk
10
Pros:

Gorgeous

2025-12-06 • via Nuitee
R
Roy • couple • us
10
2025-12-06 • via Nuitee
R
Roy • couple • us
10
2025-12-06 • via Nuitee
A
Alan Joonatan • couple • ee
10
Best hotel I have ever been.
Pros:

Amazing experience. Best hotel I have ever been. Beautiful and stylish - the interior design was inspiring. Absolutely perfect breakfast as well. I will be coming back. The staff was so friendly as well :)

Cons:

Gym could have a bit more equipment.

2025-12-02 • via Nuitee
R
Roy • couple • us
10
Superb Hotel
Pros:

The building and rooms were outstanding.

Cons:

Nothing

2025-12-02 • via Nuitee
W
Wen • family_with_children • us
9
2025-11-19 • via Nuitee
B
Barbara • family_with_children • it
10
Pros:

Servizi top

Cons:

Aria condiziona in camera veramente insopportabile

2025-11-15 • via Nuitee
M
madelinema • NONE • San Antonio, Texas
4
Disappointing Front Desk Experience at Park Hyatt – but Thanks to the Kind Concierge and Housekeeping
Pros:

My recent stay at Park Hyatt was far below expectations, especially considering the brand’s usual standard of professionalism. During check-in, both Sally and Chris at the Front Desk failed to provide even the most basic courtesy or information. There was no introduction to the minibar, hotel facilities, or my Hyatt membership benefits. The entire conversation revolved around money, with no sense of hospitality.

When I raised a formal complaint to the Front Office Manager Xiao Shuai, his response was extremely defensive and continued to focus on the rate, rather than addressing my actual question about why the check-in process was so unprofessional. What made it worse is that my official complaint was later replied to by Xiao Shuai himself, which is highly inappropriate and unprofessional.

That said, I would like to express my appreciation to the Concierge team and the evening turndown attendant. They were genuinely warm, attentive, and kind – a sharp contrast to the attitude at the Front Desk. Their care made my stay slightly better, but overall, I sincerely hope the management will take a serious look at the training and attitude of the Front Office team.

2025-11-11 • via Tripadvisor
K
kevin • couple • ca
10
2025-11-07 • via Nuitee
Y
yimengd2014 • Business
4
Chicken porridge sold out at lunch in room service
Pros:

I was feeling slightly unwell so I ordered chicken porridge for room service around noon, thinking that it’s an easy and safe choice. I was very surprised when I was told that there is no more chicken porridge for me to order because it was “sold out.”

How can a five-star hotel in Shenzhen, Guangdong—a province known for its delicious Cantonese style food—be “sold out” completely on a basic staple item as a chicken porridge? And can’t the kitchen just make one from scratch??

So with that option gone, I ordered the preserved egg porridge. It was the saltiest porridge I’ve ever had in my life, and it was dry with lots of pepper added. They could’ve left the heavy pepper on the side. I don’t know what happened—did the kitchen get burned? Even at breakfast time, it was possible to just get a bowl of chicken porridge or preserved egg porridge where I could add my own seasoning and not have it taste so terrible and dry.

Sorely disappointed.

2025-11-02 • via Tripadvisor