Park Hyatt Shenzhen

Hotels
•
Park Hyatt
9 (187 reviews)
5023 Yi Tian Road, Futian District , Shenzhen , cn

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Warm concierge service
Outstanding room quality
Cons:
Front desk service lacking
Food and beverage inconsistency

Categories

Cleanliness
8.46
Standard quality for this hotel tier.
Service
9.93
Appreciated the warm and attentive concierge team, but front desk experience was disappointing.
Location
9.47
Great location, feels welcoming to all.
Room Quality
9.42
Outstanding building and room quality.
Amenities
8.95
Good amenities, but gym could use more equipment.
Value for Money
8.41
Prices on the higher side, but quality generally matches expectations.
Food and Beverage
7.96
Food quality was inconsistent, with some disappointment in room service.
Overall Experience
9.43
Overall a wonderful experience despite some service and food issue.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:13

Property Description

Luxurious Amenities
Park Hyatt Shenzhen offers a range of luxurious amenities including a fitness centre, restaurant, and bar for guests to enjoy during their stay.

Comfortable Accommodation
Guest rooms at the hotel are well-equipped with modern conveniences such as air conditioning, flat-screen TVs, and private bathrooms, ensuring a comfortable and relaxing experience for all visitors.

Convenient Location
Located in the heart of Shenzhen, just 200 metres from the Convention & Exhibition Centre, Park Hyatt Shenzhen provides easy access to key attractions and transportation hubs, making it the ideal choice for both leisure and business travelers.

Book your stay at Park Hyatt Shenzhen now and indulge in a truly exceptional hotel experience.

Important information:

Due to renovation needs, the swimming pool of The Spa will be closed on 9 March, 2026 for cleaning and maintenance and will open on 12 March at 15:00. During maintenance period, fitness center and sauna will be in normal operation.
We apologize for any inconvenience it may cause and thank you for the understanding.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SZX

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for CNY 575 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 187 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.47
Room Quality: 9.42
Amenities: 8.95
Value for Money: 8.41
Food and Beverage: 7.96
Overall Experience: 9.43
C
CWO2247TM • Family
8
Style over substance. Business not holiday?
Pros:

We had 2 rooms including corner suite which was stunning and super comfortable. Cleaning staff were amazing.
Breakfast options were vast and delicious. Ordered items arrived quickly.
Check in process was cumbersome. A welcome drink and place to sit would have been nice and they need to recognise traveller weariness and that for many foreigners China is quite an alien seeming country so need to provide more of a “welcome to our hotel - this is what we’ve got to offer” type experience. We paid extra for inclusive bar and lounge but were left very unclear about what was actually included - if they could just have a piece of paper with all the information it would have resolved the issue. In the end we only used the bar one evening and felt like second class citizens for trying to use our inclusive package. We didn’t try the lounge at all - who knows what was included! Likewise some printed information about all the hotel restaurants would have been helpful especially as you have to use multiple lifts to access communal areas - the place felt like a maze! We ate out! The hotel pool is a bit functional - more like an exercise pool than somewhere to hang out with the requirement to wear a swimming cap and no bar service. It’s also fully covered and not that warm which felt a bit bizarre in the Shenzhen heat

2026-04-27 • via Tripadvisor
D
dfinocchiaro • Solo travel • Manchester, New Hampshire
10
Woah! Stay here, really!
Pros:

The Park Hyatt in Shenzhen has a WOW factor. The property is fantastic in every way, and I loved my stay. The breakfast was spectacular from the menu selections to the general buffet items. The rooms are clean, have fabulous views, and the automated toilet was pretty awesome as well. I also received a spa service (massage) the last night and it was incredibly relaxing. The fruit and lemon type of jelly at the end of the massage was a great touch! The Attic Bar was great, and the live music was also enjoyable. I loved this stay and hope to be back soon!

2026-04-25 • via Tripadvisor
T
tongasu • Business • Cupertino, California
10
Awesome stay at Park Hyatt shenzhen
Pros:

the customer relationship team provide truly great service, including Chris，Peven，Esther，Shelly and Zalina. They contact me ahead of arrival, during the stay and even post my stay. they address all of my questions and requests promptly. that is super awesome. on top of that, it is at prime location of shenzhen, and oriental decoration and room is just great. I would say it is one of the best hotel in shenzhen. strongly recommend

2026-04-23 • via Tripadvisor
2
21linnal • NONE
10
Never Disappoints-My repeat Stays at Park Hyatt ShenZhen!
Pros:

I have stayed at the Park Hyatt Shenzhen multiple times over the past few years, and the excellent standard has been completely consistent. I've always enjoyed my time there.

2026-04-22 • via Tripadvisor
Y
Ya-Han • couple • tw
10
Pros:

Best location for first time visitors.

Cons:

Buffet breakfast was sumptuous. But not spectacular.

2026-04-20 • via Nuitee
Y
yahanl2026 • NONE
10
Vacation
Pros:

Very positive experience. One of the biggest highlights is its excellent location. Gym and pool Facilities were great. I would consider staying here again.

2026-04-19 • via Tripadvisor
R
Robyn • couple • hk
10
What a fabulous place to stay, super comfortable, super clean and very well situated
Pros:

Everything, it’s stunning

Cons:

Nothing

2026-04-19 • via Nuitee
N
Nicolas • solo_traveller • ch
10
Pros:

phantastic view! great barkeeper Alex.

2026-04-18 • via Nuitee
E
edmondw128 • NONE
10
Best experience
Pros:

Beautiful and well maintained. Staff were plenty and excellent. Location convenient. One of my best experiences at a hotel.

2026-04-16 • via Tripadvisor
R
Robert • solo_traveller • us
10
Very comfortable stay with outstanding service
Pros:

Upscale and elegant

2026-04-13 • via Nuitee
• family_with_children • be
9
2026-04-07 • via Nuitee
C
Cleer • family_with_children • au
10
Great place. keep it up.
Pros:

Great location, great services. enjoy our stay. 2nd time we were back. Staffs were very attentive, helpful and always welcoming. Other things we enjoyed, breakfast, views and location!

Cons:

The only letdown from an otherwise superb experience was the grumpy lady at the spa, who was overly vocal and watched guests like a hawk, suppose to be relaxing place.

2026-04-06 • via Nuitee
H
Harold • family_with_children • my
9
2026-03-30 • via Nuitee
T
Thomas • solo_traveller • ch
8
2026-03-29 • via Nuitee
J
JoseLuisGomezAndrade • Business
10
exceptional customer service
Pros:

As always, I received exceptional customer service from the entire staff during my stay. I would like to extend special recognition to Anastasia, Wise, Iris, Hanna, Edison, Drew, Rye, Sunrise, Bobby, and the three concierge team members at the entrance. Each of these team members contributed to creating a perfect stay and made me feel truly at home.

Their attention to detail, warm hospitality, and professional service exemplify the highest standards of guest care. I look forward to my next visit.

2026-03-25 • via Tripadvisor
Z
zoey. • family_with_children • au
10
2026-03-10 • via Nuitee
C
christian • solo_traveller • hk
1
2026-02-27 • via Nuitee
T
tszying • couple • hk
10
2026-01-20 • via Nuitee
M
maikel • solo_traveller • nl
10
2026-01-19 • via Nuitee
Y
Yiwen • extended_group • ru
9
Pros:

早餐菜单选择比较多，员工服务态度好，酒店位置好，吃饭购物都很方便。酒店公共区域装修风格很有质感。

2026-01-19 • via Nuitee