Holiday Inn - McAllen - Medical Center Area by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8.1 (168 reviews)
612 West Expressway 83 , McAllen , US
+1 956-627-3010

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent location / proximity to mall
Reception staff attentive and helpful
Some guests found rooms comfortable and clean
Spacious rooms reported by some
Breakfast mentioned positively
Cons:
Pool cleanliness issues
Room problems: small bathrooms, uncomfortable beds, shower/water issues
Front desk/understaffing and room changes
Hot water outages; non-working iron/phone; missing towels
Isolated pest sighting (cucaracha) and occasional room odors

Categories

Cleanliness
7.6
Mixed sentiment: several guests praised room cleanliness, but there are notable negatives (dirty pool, room odor, isolated pest sighting, shower/cleaning issues).
Service
8.6
Generally positive: reception staff repeatedly described as attentive and helpful, though there are reports of understaffing, phone failures, and a front desk that changed rooms multiple times.
Location
9.2
Consistently praised for excellent location and proximity to the mall; frequently cited as a primary positive.
Room Quality
7.2
Below-average aspects noted: small bathrooms, uncomfortable beds, aging rooms, occasional pests and shower/water problems; some guests did note spacious rooms.
Amenities
7
Negative reports: pool cleanliness issues, hot water outages, non-working iron/phone, missing towels—amenities received several complaints.
Value for Money
8.4
Perceived as fair value mainly due to location convenience; some service/room issues may reduce perceived value for some guests.
Food and Beverage
8.4
Limited mentions: breakfast was praised by a guest, otherwise food and beverage is rarely discussed.
Overall Experience
8.4
Mixed overall impressions: several highly positive stays and strong location/service, but recurring operational/room issues lead to inconsistent experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:27

Property Description

Convenient Location
Located just a quick 5 minutes’ drive from McAllen Miller International Airport, Holiday Inn - McAllen - Medical Center Area offers easy access for travelers.

Modern Amenities
Each room is equipped with a flat-screen TV, microwave, and refrigerator, ensuring a comfortable stay. Guests can also enjoy the outdoor swimming pool, fitness center, and business center during their visit.

Delightful Dining
Start your day with a complimentary hot breakfast and unwind in the evening with free hot food and beverages at the 5:30 Kickback.

Ready to experience a blend of convenience and comfort? Book your stay at Holiday Inn - McAllen - Medical Center Area now.

Important information:

Please note that checks are not accepted.

Rooms with pets will be charged a daily cleaning fee of USD 25.00 per room, plus tax. Service animals are welcome free of charge. Please note a maximum of 2 pets are permitted. Contact the property for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.1
Based on 168 reviews
Cleanliness: 7.6
Service: 8.6
Location: 9.2
Room Quality: 7.2
Amenities: 7
Value for Money: 8.4
Food and Beverage: 8.4
Overall Experience: 8.4
C
Chuy Leal • family_with_children • mx
9
2026-10-29 • via Nuitee
S
Saul • family_with_children • mx
9
2026-10-28 • via Nuitee
G
Gloria • family_with_children • us
2
Would not stay there again
Cons:

Small restroom , uncomfortable beds, key fobs did not work

2026-10-23 • via Nuitee
P
Pamela • family_with_children • us
10
It was perfect
Pros:

Cleanliness

Cons:

Nothing

2026-10-07 • via Nuitee
B
Blanca lizeth • solo_traveller • mx
6
Pros:

Ubicación

Cons:

Es muy viejo

2026-09-18 • via Nuitee
F
Freddy • solo_traveller • us
10
2026-09-09 • via Nuitee
R
Ricardo • family_with_children • mx
9
Totalmente recomendado!
Pros:

La ubicación, el espacio y el desayuno!

Cons:

Lo único que no me gustó es que la regadera al ser para personas con capacidades diferentes el agua se salía para el resto del baño y el piso se ponía muy resbalón y tuvimos que usar más toallas.
La otra cosa es que en la tarde/noche que llegamos había muy poco personal y el teléfono no funcionaba.

2026-09-07 • via Nuitee
E
Erick • solo_traveller • mx
10
Pros:

Comfortable and clean

2026-09-04 • via Nuitee
P
Pedro Isaias • family_with_children • us
10
2026-08-30 • via Nuitee
E
Eduardo • family_with_children • mx
7
Not the best experience as always…
Pros:

Location and the amenities included.

Cons:

We’ve been there multiple times and we always enjoy the cleanliness of the rooms and the staff attitude, but unfortunately this last time the front desk lady changed our room 3 times! The first time because it has bad odor, the second one the shower didn’t properly work, at the end the last assigned room was ok but it seems a lack of cleaning staff. During the time I was not the only one that changed room, there were a couple of other customers complaining about other issues. Hope next time they have this inconvenience solved, because it’s a great hotel.

2026-08-21 • via Nuitee
I
Irving • solo_traveller • us
10
2026-08-06 • via Nuitee
D
Dolores Berenice • solo_traveller • mx
8
Buen hotel por cercanía
Pros:

La atención del personal de recepción excelente muy atentas las señoritas y la cercanía del mall excelente

Cons:

El clima no funcionó del todo bien no enfriaba, el baño muy pequeño.

2026-07-20 • via Nuitee
P
Priscilla • couple • us
1
It won’t be repeats
Pros:

Location

Cons:

No towels the iron didn’t work bathroom gross

2026-07-20 • via Nuitee
M
MARIANA • solo_traveller • mx
1
Pros:

La ubicación

Cons:

Había una cucaracha en mi habitación, me cambiaron de la misma

2026-07-18 • via Nuitee
D
de la cruz • solo_traveller • mx
10
2026-07-03 • via Nuitee
S
Stiven • solo_traveller • co
10
2026-07-02 • via Nuitee
C
Contreras • solo_traveller • us
10
2026-06-26 • via Nuitee
S
Sergio • couple • us
10
2026-06-15 • via Nuitee
J
Juan Alberto • couple • mx
9
2026-06-11 • via Nuitee
C
carlos • couple • us
10
2026-05-18 • via Nuitee