American Inn Ozark

The cigarette smoke smell that permeated the whole place.

The room smelled absolutely disgusting; it was sickening. It was not just dirty, it was unsanitary to say the least. The mattresses had bed bugs and were horrifically stained. The air conditioner smelled like ammonia. I had to leave the room and walk away from paying a week in advance. When I brought this up to the owner/manager, he cursed at me with his hand gestures and his words. He was yelling and became aggressive when I asked for a refund and I had to rush out of building and call the police. I wish I had thought of taking pictures when I was in the room however, I was in a rush to get my belongings and myself out of the room as fast as humanly possible.

Man at front desk was not friendly, seemed upset to be bothered.

EVERYTHING. Was offered a chili dog for breakfast, nothing else was in there.

Place was a dump not like the pictures we viewed

Everything else

No coffee in rooms. Turned on heat and was run out of room from the burning mouse piss on the heater coils. Burnt my nose and made me gag.

To begin with, this hotel is good. It is pricey, I must say. My biggest turnoff is the passages in between rooms across all floors. They stink so badly that I develop goosebumps before getting to my room. My nostrils are super sensitive, and I react to odors of all kinds, even my own sweat. You can then imagine how I bolted out of the building in the morning while going for breakfast. I had to go out to the street to regain my breath. When I came to the reception, I was only able to take two bottles of Minute Maid and coffee before leaving the place.
The staff are very good people, ranging from the old man who checked us in to the man with the special instrument that allows him to speak. They are all pleasant people who knew their drill very well.

I left the above on Google; however, it is very disappointing that instead of addressing the concerns I raised in my review, the hotelier chose to issue an unprofessional and racist reply. In doing so, he indirectly admitted that the hotel’s corridors do stink, yet attempted to excuse it by blaming my choice of room, time of business, and most shockingly, my being a Nigerian. None of these are rational explanations for poor facility management.

For clarity, I have lived and worked across three continents, and I have stayed in and reviewed hundreds of hotels through Google, Expedia, Booking.com, and other platforms. Never have I encountered such an unprofessional and racially charged response from hotel management. The reply does not only confirm the facts of my review—that the hotel corridors have a bad odor—but also exposes a troubling attitude of racism toward guests.

To readers: the hotelier’s words speak volumes. When race becomes a factor in service delivery, professionalism and hospitality are abandoned. I strongly advise travelers to steer clear of any business where racial prejudice plays a decisive role in customer care.

Racism has no place in the hospitality industry—or anywhere else. Any injustice to one p

The AC fan was not working. Got another room, was a lil bit better
When I called about a week before the man was very rude, was upset that I used booking.com, how they had to pay them 20%.

Man at check in was not that friendly