INNSiDE by Meliá Liverpool

Hotels
Innside by Melia
9.1 (8016 reviews)
Old Hall Street , Liverpool , gb

Children allowed
Pets allowed

Facilities

Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Pets allowed
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and modern rooms
Convenient location
Great views
Cons:
Uncomfortable beds
Hot breakfast below expectations
Sparse room furnishings

Categories

Cleanliness
9.2
Guests frequently mentioned the room and hotel cleanliness positively.
Service
9.4
The staff received positive remarks for their friendliness and efficiency.
Location
9.3
Multiple reviews highlighted the convenience and appeal of the hotel's location.
Room Quality
9
Rooms were generally described positively, though some guests found them somewhat sparse.
Amenities
8.8
Amenities were satisfactory, with some suggestions for improvement.
Value for Money
9.1
Overall feedback indicated a good value for the quality of stay.
Food and Beverage
8.6
While some enjoyed the food, others noted that the hot breakfast could be improved.
Overall Experience
9.4
Many guests expressed a high overall satisfaction with their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 04:36

Property Description

Luxurious Amenities

INNSiDE by Meliá Liverpool offers a range of luxurious amenities including a fitness centre, a restaurant, and a bar. Guests can enjoy the convenience of room service, a 24-hour front desk, and free WiFi during their stay.

Convenient Facilities

For business travelers, the hotel provides a business centre for their professional needs. Additionally, guests can explore the city with ease using the hotel's bicycle rental service.

Prime Location

Conveniently situated in the centre of Liverpool, INNSiDE by Meliá Liverpool is within walking distance of popular attractions such as Liverpool ONE, Royal Court Theatre, and Albert Dock. With the Liverpool John Lennon Airport just 14 km away, this hotel is the perfect choice for both leisure and business travelers.

Book your stay at INNSiDE by Meliá Liverpool now for an unforgettable experience.

Important information:

All cots are subject to availability.

The property can only allow small pets with a maximum weight of 15 kilos on request.

When booking 9 rooms or more, different policies and additional supplements may apply.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

9.1
Based on 8016 reviews
Cleanliness: 9.2
Service: 9.4
Location: 9.3
Room Quality: 9
Amenities: 8.8
Value for Money: 9.1
Food and Beverage: 8.6
Overall Experience: 9.4
D
Darren solo_traveller gb
9
2026-06-27 via Nuitee
A
Alex couple gb
10
2026-06-27 via Nuitee
R
Rog Marg couple gb
10
Fantastic treat on a milestone birthday.
Pros:

A fantastic top-quality hotel in the business district of Liverpool, within a short walk of Liverpool One and the city centre, with restaurants and bars in the immediate vicinity. This was a last-minute booking and it was amazingly good value. We were allocated a room on the 17th floor which had fabulous views over the city, including both Cathedrals. The Sky Bar has amazing views over the River Mersey. The guest room was probably the best that we have ever had in terms of quality bed, bedding and fittings. The whole experience was top-class. It was my wife's 70th birthday and it was a truly memorable experience.

Cons:

Everything was fantastic. We would definately recommend this hotel.

2026-06-27 via Nuitee
J
Jerome solo_traveller gb
1
Cons:

Refund was t processed
Still £50 down

2026-06-27 via Nuitee
C
camronshelton Business Minneapolis, Minnesota
6
Great Views and Food, But Falls Short of the Luxury Standard
Pros:

The location of Innside Meliá Liverpool is excellent, and Room 1515 had a beautiful view overlooking the water and cruise ships, which was definitely a highlight of the stay.

The restaurant was incredible and easily one of the best parts of the experience.

That said, there were several disappointments. The bathroom was very small and unusually open to the room, which may not suit everyone. The water pressure was weak, and the shower never got properly hot.

Service was inconsistent. Some staff seemed quite inexperienced, while others appeared distracted and not very attentive.

The biggest frustration was that I accidentally left behind my Tempur-Pedic pillow, which is not small and something I travel with often. When I called the same day, it felt like there was little urgency to check with housekeeping, and somehow it has now “gone missing.” For a hotel of this caliber, that was disappointing and concerning, especially given the value of the item.

There’s some charm to the property, but small details, like the tiny lift to reception where you have to hold the button the entire time, and the overall service gaps, made it feel below the rating and class it presents itself as.

2026-06-26 via Tripadvisor
A
Astasia couple gb
10
2026-06-26 via Nuitee
G
Gemma solo_traveller gb
10
2026-06-26 via Nuitee
P
Paul couple gb
8
Pros:

Enjoyed stay we are looking at regular stay in Liverpool once per month. We will definitely consider styaing here again

2026-06-26 via Nuitee
L
lesley couple gb
7
2026-06-26 via Nuitee
J
James solo_traveller gb
9
The Sky's the Limit at Innside by Melia
Pros:

Staff were amazing and very welcoming. The Sky Bar gave excellent views of the city and beyond. It was a nice touch to have complimentary soft drinks in the mini bar

2026-06-25 via Nuitee
G
Greer solo_traveller gb
10
Pros:

Everything

Cons:

Nothing

2026-06-25 via Nuitee
P
Paul couple gb
10
A very well chilled hotel. All the staff were fantastic and a pleasure to stay.
Pros:

Didn't have breakfast.

Cons:

The prices in the Sky Bar.

2026-06-25 via Nuitee
M
Marvellous Williams couple gb
10
2026-06-23 via Nuitee
S
Shuchi solo_traveller in
7
Modern facility, river facing view - strange bathroom set up for conventional preference
Pros:

Location, modern design etc

Cons:

The bathroom set up is a bit weird - where the shower is open, sink is outside - a bit non conventional & uncomfortable. Not suitable for family stay.
There was no ironing board in the room

2026-06-23 via Nuitee
K
Kenneth solo_traveller gb
6
Okay, but could do a lot better
Pros:

Nice modern hotel

Cons:

The food was not great very poor value for money and portions were not generous
The bed was certainly not comfortable and the pillows were very, very uncomfortable

2026-06-23 via Nuitee
N
nicola solo_traveller gb
10
Great staff great location lovely room
Pros:

Great location excellent staff

Cons:

Liked it all

2026-06-23 via Nuitee
K
kenneth solo_traveller gb
9
2026-06-22 via Nuitee
S
Stephen solo_traveller gb
9
Pros:

Tap was broken on the his and hers sinks, TV wasn't level on the wall, wasn't a issue just didn't look right, but overall it was a very pleasant stay

2026-06-22 via Nuitee
L
Loretta couple gb
10
2026-06-22 via Nuitee
S
Sara couple gb
10
An excellent hotel with a super friendly feel
Pros:

The room was lovely as were the reception staff. The hotel was a great location

2026-06-22 via Nuitee