Children allowed

Facilities

Fitness facilities
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Terrace
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Excellent amenities
Delicious food
Cons:
External noise from city traffic

Categories

Cleanliness
9.5
Rooms were spotlessly clean and well maintained, offering comfort.
Service
10
Staff was attentive, helpful, and professional, with notable recognition for excellent service.
Location
9.47
Hotel is well situated, although outside noise is present due to city traffic.
Room Quality
10
Spacious rooms with comfortable furnishings and a nice view of the city.
Amenities
9.96
Facilities include an incredible SPA and a well-equipped executive lounge.
Value for Money
9.49
Excellent services and quality experience justify the price.
Food and Beverage
9.97
Cuisine was excellent with well-prepared dishes, especially in the lounge.
Overall Experience
10
Overall, an outstanding stay with exemplary service and accommodations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 02:18

Property Description

Luxury Accommodation in Hanoi

Unparalleled Amenities: Grand Mercure Hanoi offers a range of amenities including an outdoor swimming pool, fitness centre, karaoke, and room service for a truly luxurious stay.

Culinary Delights: Indulge in a variety of dining options at our hotel, from Chinese to French and Italian cuisine. Special dietary needs? We've got you covered with vegetarian, vegan, and gluten-free choices.

Relaxation and Wellness: Pamper yourself at our spa and wellness facilities with a sauna and hot tub, ensuring a rejuvenating experience during your time with us.

Book your stay at Grand Mercure Hanoi for a memorable and luxurious experience in the heart of Hanoi.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.8
Based on 507 reviews
Cleanliness: 9.5
Service: 10
Location: 9.47
Room Quality: 10
Amenities: 9.96
Value for Money: 9.49
Food and Beverage: 9.97
Overall Experience: 10
W
wenhai • solo_traveller • jp
10
スタッフに感謝です！
Pros:

場所もよく、スタッフは素晴らしかったです！
Mr.KNIGHTは大変よかったです！

2026-08-29 • via Nuitee
K
Koyama • solo_traveller • nz
10
2026-08-28 • via Nuitee
A
Arnaud • family_with_children • fr
10
2026-08-20 • via Nuitee
F
federico • couple • it
10
2026-08-18 • via Nuitee
Q
Quan • family_with_children • vn
9
2026-08-17 • via Nuitee
S
sonia • couple • nc
9
parfait
Pros:

nous avons passé qu une seule nuit et difficile de donner un avis precis mais la seule a été magique, rooftop, chambre au top, hotel bien situé

2026-08-11 • via Nuitee
G
Gregers • solo_traveller • au
8
2026-08-04 • via Nuitee
X
xiaomaxiaoniu • Solo travel
10
Good gym at hotel
Pros:

The gym had good equipment and the head Mr Dzung was very helpful and taught many exercises. Thank you!

2026-08-01 • via Tripadvisor
T
THI HANH • solo_traveller • tw
7
Good location and staff overall
Pros:

Welcoming and good staff service

Cons:

Doesn’t have a bright light for the whole room and a full body mirror

2026-07-22 • via Nuitee
S
Seaside35509740654 • Couples
10
Memorable stay
Pros:

I like this hotel because people, foods and facilities are all good. When I used gym, Mr. Dzung ( personal trainer) was nice. He helped me to exercise and use machine.

2026-07-21 • via Tripadvisor
I
Ian • solo_traveller • sg
8
2026-07-21 • via Nuitee
A
AlT488 • Family • Koerich
10
Excellent hotel
Pros:

Excellent hotel. The rooms are clean, large, comfortable and modern. The breakfast is impressive. We received a special attention from the waiter Tuan. The gym is modern and a personal coach by the name of Dzung was very helpful. The sky bar is a bit expensive.

2026-07-20 • via Tripadvisor
W
wwcd2026 • Business
2
Fix your air conditioning system. Not that cold for a 5 star hotel
Pros:

They have to fix its air conditioning is too hot.

2026-07-19 • via Tripadvisor
I
ifenwick • Family
10
Great service from tuan yen!
Pros:

Excellent hotel and great location
Business lounge well worth it and quiet

2026-07-16 • via Tripadvisor
S
samelynamsm • Couples
10
Happy Day
Pros:

I am happy doing exercise here with Mr Dzung in the gym and recommend everyone to came here. Thank You.

2026-07-14 • via Tripadvisor
T
T7716CXjodyh • Business
10
Hotel
Pros:

Everyone has been so generous and polite. I have had a great visit. Dzung from the fitness center and Miss Ha from housekeeping are awesome and treat us very well. Dominic with concierge has been fantastic. I recommend the hotel for your stay in Hanoi.

2026-07-13 • via Tripadvisor
A
alexanderlB7645XH • Solo travel • Sydney, New South Wales
10
Happy with service and the hotel experiences, especially the gym service. Dzung - the service attendant has been amazing
Pros:

Happy with service and the hotel experiences, especially the gym service. Dzung - the service attendant has been amazing

2026-07-12 • via Tripadvisor
J
Joel • solo_traveller • br
10
Pros:

.

Cons:

.

2026-07-12 • via Nuitee
C
Chiahui • solo_traveller • tw
6
2026-07-10 • via Nuitee
D
David • couple • si
8
2026-07-05 • via Nuitee