Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Excellent amenities
Delicious food
Cons:
External noise from city traffic

Categories

Cleanliness
9.5
Rooms were spotlessly clean and well maintained, offering comfort.
Service
10
Staff was attentive, helpful, and professional, with notable recognition for excellent service.
Location
9.47
Hotel is well situated, although outside noise is present due to city traffic.
Room Quality
10
Spacious rooms with comfortable furnishings and a nice view of the city.
Amenities
9.96
Facilities include an incredible SPA and a well-equipped executive lounge.
Value for Money
9.49
Excellent services and quality experience justify the price.
Food and Beverage
9.97
Cuisine was excellent with well-prepared dishes, especially in the lounge.
Overall Experience
10
Overall, an outstanding stay with exemplary service and accommodations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 02:18

Property Description

Luxury Accommodation in Hanoi

Unparalleled Amenities: Grand Mercure Hanoi offers a range of amenities including an outdoor swimming pool, fitness centre, karaoke, and room service for a truly luxurious stay.

Culinary Delights: Indulge in a variety of dining options at our hotel, from Chinese to French and Italian cuisine. Special dietary needs? We've got you covered with vegetarian, vegan, and gluten-free choices.

Relaxation and Wellness: Pamper yourself at our spa and wellness facilities with a sauna and hot tub, ensuring a rejuvenating experience during your time with us.

Book your stay at Grand Mercure Hanoi for a memorable and luxurious experience in the heart of Hanoi.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.8
Based on 456 reviews
Cleanliness: 9.5
Service: 10
Location: 9.47
Room Quality: 10
Amenities: 9.96
Value for Money: 9.49
Food and Beverage: 9.97
Overall Experience: 10
S
Suniti • couple • au
8
2026-03-28 • via Nuitee
W
Wah Eng • couple • sg
9
2026-03-25 • via Nuitee
T
Thi Hong Hanh • couple • au
7
Pros:

Great location. Room is lovely. Staff is attentive and super helpful.

Cons:

Breakfast can be better. The Pho is a let down. Didnt taste good at all. The beef they used not even fresh. It would be great if they have variety of noodle selections. I stayed there for 1 week and they served Pho everyday. Please improve your breakfast buffet.

2026-03-23 • via Nuitee
H
Hariharan • family_with_children • sg
10
2026-03-21 • via Nuitee
E
Eric • solo_traveller • fr
9
Un hôtel de bon standing idéal pour séjourner à Hanoï
Pros:

Le grand Mercure est un hôtel de standing
Les chambres si t très confortables et le personnel très compétent

Cons:

La climatisation un peu bruyante dans la chambre

2026-03-20 • via Nuitee
S
stefanie • couple • de
10
Wunderbares Stadthotel mit perfektem Service und Comfort
Pros:

Sehr schönes, komfortables Hotel. Top Service, Freundlichkeit, Sauberkeit, Qualität Speisen und Getränke in der Executive Lounge.

Cons:

Rooftop Pool - lädt nicht zum schwimmen und chillen ein. Ungemütlich, alte ubd wenige Liegen. Putz blättert von Fassade.
Lage - aber das wussten wir vorher. Man braucht immer ein Taxi/Grab.

2026-03-16 • via Nuitee
A
Anh • solo_traveller • vn
10
2026-03-13 • via Nuitee
R
Robert • couple • at
10
Wir würden jederzeit wieder das Hotel buchen.
Pros:

Ein hervorragendes Frühstücksbuffet und die Lage des Hotels ist ausgezeichnet. Ausgesprochen freundliche und hilfsbereite Mitarbeiter.

Cons:

keine Kritikpunkte

2026-03-08 • via Nuitee
M
Marco • family_with_children • it
10
Pros:

Veramente un bel hotel, staff e servizi eccellenti e molto ben curato. Posizione poco al di fuori del quartiere vecchio( facilmente raggiungibile a piedi) ma centrale in base alle varie visite che si intende fare.

2026-03-07 • via Nuitee
S
Sabine • solo_traveller • fr
8
Pros:

Emplacement, confort de la chambre, propreté, gentillesse des équipes

2026-03-07 • via Nuitee
E
Elizabeth • couple • gb
8
2026-02-27 • via Nuitee
S
Sunil • solo_traveller • sg
8
Value for money
Pros:

Cleanliness and location

Cons:

Staff was bit stubborn to sell cake in the restaurant just few minutes after closing time

2026-02-22 • via Nuitee
K
Kady • solo_traveller • ci
9
2026-01-31 • via Nuitee
C
Chiahui • solo_traveller • tw
7
Pros:

床非常好睡

Cons:

很吵、網路訂房的問題很大

2026-01-31 • via Nuitee
D
David • couple • gb
8
This is a good hotel , through put is high , one night stays , so staff don’t really try hard
Pros:

Rooms was really nice

Cons:

Staff a little less than totally helpful . Just young and un caring attitude

2026-01-29 • via Nuitee
B
Bruce • couple • gb
10
2026-01-28 • via Nuitee
Y
Y Nhi • couple • au
10
A luxurious and comfortable stay with excellent service throughout.
Pros:

Loved everything about this stay. The room was super clean, spacious, and felt very luxurious. The hotel facilities were great, and the staff were consistently friendly and welcoming.

Cons:

Nothing negative to comment

2026-01-27 • via Nuitee
N
NATSUMI • couple • jp
10
2026-01-24 • via Nuitee
T
TO • couple • vn
9
2026-01-19 • via Nuitee
P
Pregan • family_with_children • za
9
Pros:

Breakfast was always delicious and a good spread. Eggs at live station was the best that we had in Vietnam.

Cons:

Front desk had challenges with English.

2026-01-16 • via Nuitee