Children allowed

Facilities

Fitness facilities
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Terrace
See all facilities

Review Highlights

Pros:
Outstanding, attentive staff (multiple named employees)
Excellent gym and helpful personal trainer (Dzung)
Comfortable, clean, modern rooms with good views
Rooftop bar and pool with skyline views
Great location near cultural sites and Temple of Literature
Impressive breakfast and executive lounge
Cons:
Air conditioning not cold enough in some rooms
Sky bar perceived as expensive
Limited healthy breakfast options (e.g., nuts, almond milk, gluten-free bread)
Occasional minor staff attention-to-detail issues
Some rooms lack full-body mirror/bright room lighting

Categories

Cleanliness
9.5
Rooms described repeatedly as clean and well maintained; housekeeping staff (Miss Ha) praised.
Service
9.9
Consistently excellent service noted across reviews with multiple staff praised by name (Dzung, Tuan, Dominic, Mr. Son) and described as attentive and helpful.
Location
9.4
Multiple comments highlight a very convenient location near the Temple of Literature and easy access to cultural spots and the Old Quarter.
Room Quality
8.8
Rooms described as large, comfortable and modern with great views, but some negative notes about the air conditioning not being cold enough and limited full-body lighting/mirror in some rooms.
Amenities
9.5
Excellent amenities frequently mentioned: modern gym with a strong personal trainer presence, rooftop pool and skyline bar, executive lounge; overall facilities well regarded.
Value for Money
8.6
Generally positive experience but some comments about the sky bar being a bit expensive and minor service/detail issues reduce perceived value slightly.
Food and Beverage
8.9
Breakfast and executive lounge praised as impressive, though a few guests noted limited healthy options (nuts, almond milk, gluten-free bread) and the sky bar is seen as pricey.
Overall Experience
9.8
Overall stays described as memorable and excellent with strong staff interactions, good facilities and positive repeated recommendations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:27

Property Description

Luxury Accommodation in Hanoi

Unparalleled Amenities: Grand Mercure Hanoi offers a range of amenities including an outdoor swimming pool, fitness centre, karaoke, and room service for a truly luxurious stay.

Culinary Delights: Indulge in a variety of dining options at our hotel, from Chinese to French and Italian cuisine. Special dietary needs? We've got you covered with vegetarian, vegan, and gluten-free choices.

Relaxation and Wellness: Pamper yourself at our spa and wellness facilities with a sauna and hot tub, ensuring a rejuvenating experience during your time with us.

Book your stay at Grand Mercure Hanoi for a memorable and luxurious experience in the heart of Hanoi.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.3
Based on 467 reviews
Cleanliness: 9.5
Service: 9.9
Location: 9.4
Room Quality: 8.8
Amenities: 9.5
Value for Money: 8.6
Food and Beverage: 8.9
Overall Experience: 9.8
T
Thomas • couple • de
9
2026-10-20 • via Nuitee
T
Thomas • couple • de
10
2026-10-20 • via Nuitee
G
Gemma • couple • at
10
Pros:

The room was amazing, very nice looking and nice views to the city.
Very comfortable and big beed.
Nice roof top bar, with skyline view and a pool.

2026-09-14 • via Nuitee
M
Marion Isabel • family_with_children • vn
9
Pros:

The breakfast location was good, easy to find and love the window view. The buffet was short on healthy options e.g. more variety of nuts, almond milk, gluten free bread.

2026-09-06 • via Nuitee
N
Ngọc Khánh Hoàng • family_with_children • vn
10
Tuyệt vời
Pros:

Mọi thứ

Cons:

Không có gì không thích

2026-09-04 • via Nuitee
W
wenhai • solo_traveller • jp
10
スタッフに感謝です！
Pros:

場所もよく、スタッフは素晴らしかったです！
Mr.KNIGHTは大変よかったです！

2026-08-29 • via Nuitee
K
Koyama • solo_traveller • nz
10
2026-08-28 • via Nuitee
A
Arnaud • family_with_children • fr
10
2026-08-20 • via Nuitee
F
federico • couple • it
10
2026-08-18 • via Nuitee
Q
Quan • family_with_children • vn
9
2026-08-17 • via Nuitee
S
sonia • couple • nc
9
parfait
Pros:

nous avons passé qu une seule nuit et difficile de donner un avis precis mais la seule a été magique, rooftop, chambre au top, hotel bien situé

2026-08-11 • via Nuitee
G
Gregers • solo_traveller • au
8
2026-08-04 • via Nuitee
X
xiaomaxiaoniu • Solo travel
10
Good gym at hotel
Pros:

The gym had good equipment and the head Mr Dzung was very helpful and taught many exercises. Thank you!

2026-08-01 • via Tripadvisor
T
THI HANH • solo_traveller • tw
7
Good location and staff overall
Pros:

Welcoming and good staff service

Cons:

Doesn’t have a bright light for the whole room and a full body mirror

2026-07-22 • via Nuitee
S
Seaside35509740654 • Couples
10
Memorable stay
Pros:

I like this hotel because people, foods and facilities are all good. When I used gym, Mr. Dzung ( personal trainer) was nice. He helped me to exercise and use machine.

2026-07-21 • via Tripadvisor
I
Ian • solo_traveller • sg
8
2026-07-21 • via Nuitee
A
AlT488 • Family • Koerich
10
Excellent hotel
Pros:

Excellent hotel. The rooms are clean, large, comfortable and modern. The breakfast is impressive. We received a special attention from the waiter Tuan. The gym is modern and a personal coach by the name of Dzung was very helpful. The sky bar is a bit expensive.

2026-07-20 • via Tripadvisor
W
wwcd2026 • Business
2
Fix your air conditioning system. Not that cold for a 5 star hotel
Pros:

They have to fix its air conditioning is too hot.

2026-07-19 • via Tripadvisor
I
ifenwick • Family
10
Great service from tuan yen!
Pros:

Excellent hotel and great location
Business lounge well worth it and quiet

2026-07-16 • via Tripadvisor
S
samelynamsm • Couples
10
Happy Day
Pros:

I am happy doing exercise here with Mr Dzung in the gym and recommend everyone to came here. Thank You.

2026-07-14 • via Tripadvisor