Krystal Palace Douala

Hotels
•
Independent
7.8 (5 reviews)
Boulevard de la Liberté, Douala, Région du Littoral , Douala , CM
237-696303980

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Facilities

Full-service spa
Newspapers in lobby (surcharge)
Free WiFi
Swimming pool
24-hour front desk
Luggage storage
Designated smoking area
Concierge service
Elevator
ATM/banking
See all facilities

Property Description

Luxurious Spa Services: Indulge in a range of relaxing treatments at the full-service spa, from massages to facials and body treatments. Let the stress melt away in a serene environment.

Dining and Socializing: With 2 restaurants, 2 cafes, and 2 bars/lounges, guests can savor delicious meals, grab a coffee, or unwind with a drink. Join the complimentary daily reception to mingle and meet fellow guests.

Convenience and Comfort: Enjoy modern amenities like complimentary WiFi, concierge services, and gift shops. Relax in one of the 237 well-equipped guestrooms featuring satellite TV and minibars.
To experience luxury and convenience in Douala, book your stay at Krystal Palace Douala today!

Important information:

  • Pool access available from 6:30 AM to 8:30 PM.
  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Covid

    Minimum age for COVID-19 test requirement: 8

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • General

    Gap period enforced between guest stays - 48 hours

See all policies

Location

Guest Reviews

7.8
Based on 5 reviews
V
Verified traveler
8
Excellent hotel with wonderful staff
Pros:

The positives: This is a 5-star hotel and Douala and Cameroon should be proud of this hotel. The building is impressive, the furnishings, the decor and the rooms and the suite we stayed in was absolutely stunning. The reception was worthy of a 5-star hotel. The staff were amazing.
The negatives: the windows from the rooms are dirty and do not give a good impression of the hotel. They can be cleaned from the inside so that guests have a good view from the hotel. The carpet in the hallway was stained in some spots. High-end hotels are getting away from carpets altogether for many reasons including health. The swimming pool area had too many people who were not there to use the pool. In fact some outside people came to record selfies for their social media posts. It’s a shame a hotel of this calibre would allow that. Also, access to the pool should not be through the restaurant.
I raised all these concerns in person and the staff were very receptive. In fact, Nelly who is a public relations staff was excellent as she took time to hear me and offer some helpful background information.
I loved the spirit displayed by the staff of this hotel. The owner and management have succeeded well here. I can only wish them well.

2025-02-17 • via Nuitee
J
Joyce • friends
10
Pros:

Amazing stay very comfortable

2025-02-07 • via Nuitee
N
Nicolas
4
Big Mirage
Pros:

Don't be fooled by the reception desk, that is the best customer service you will receive. After that, customer service goes down the drain. The people working at the buffet except for 1 single waitress were all rude and looked like they did not want to be there at all. 3 days and 2 nights and i had NO HOT WATER. Not even luke warm. I had 2 roaches just chilling in my room and i was on the 2nd floor. If you get stuck in the elevator you might pass out from heat as the fan DO NOT WORK. I told the hotel about this and they still did not provide a discount or anything. When i arrived i had high hopes for this hotel but it was getting worse day by day. I was very happy to leave and go to a hotel that has functioning water and people that were happy to work. I have no intention of going back to Douala and even less of going back there.

2024-02-18 • via Nuitee
K
Kalesiboh • family
10
Pros:

The staff are very polite and nice

2023-12-31 • via Nuitee
J
Jeff • partner
6
Pros:

Room had to be changed due to construction, safe was not operating, staff unable to assit in a timely manner

2022-11-22 • via Nuitee