Holiday Inn Express & Suites - Suisun City by IHG

Hotels
•
Holiday Inn Express
8.5 (557 reviews)
355 Civic Center Blvd. , Suisun City , US
+1 707-716-1800

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent location (near train/Levi Stadium/Capital Corridor)
Very comfortable beds
Good breakfast (generally plentiful)
Helpful/friendly staff in many instances
Clean/comfortable common areas and meeting space
Cons:
Severe cleanliness issues in some rooms (urine, hair, leftover food)
Management/staffing failures and unresponsive front desk at times
Pool small/cold and shared access concerns
Missing towels/bed linens or sofa bedding on arrival
Occasional room amenity failures (TV not working)
Overpriced snacks; some food items (oatmeal) criticized

Categories

Cleanliness
3.5
Multiple reports of severe cleanliness problems (urine on beds, previous guest hair in shower, dusty/dirty rooms, food left in fridge). Several guests noted rooms were not properly cleaned prior to arrival.
Service
9.5
Mixed service: several guests praised friendly/helpful staff at times, but there are serious management/staffing failures (unresponsive front desk, manager unwilling/unable to relocate guests, understaffed night shift). Overall many staff interactions were positive aside from those critical incidents.
Location
10
Consistently praised: excellent location for transit and stadium access (across from Capital Corridor/train), convenient base for area visitors.
Room Quality
10
Beds repeatedly described as very comfortable and rooms generally comfortable; however some isolated issues (TV not working, missing sofa bedding) were noted but comfort of beds is a strong positive.
Amenities
9
Amenities are generally good (meeting area, breakfast), but guests reported a small/cold pool, lack of pool towels, and occasional shortages of extras (towels).
Value for Money
9
Perceived as good value overall by many guests given location and comfortable rooms, though complaints about overpriced snacks and some service failures temper this slightly.
Food and Beverage
9
Breakfast was often described as good and plentiful, though some items (notably the oatmeal) received negative comments and hot food availability/quantity was occasionally limited.
Overall Experience
8
Overall mixed: many positives (location, comfortable beds, good breakfast, helpful staff at times) but serious cleanliness and isolated service failures significantly impact the stay experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:28

Property Description

Modern Comfort

Discover modern comfort at Holiday Inn Express & Suites - Suisun City. Each room features a flat-screen TV, air conditioning, and a private bathroom for your convenience.

Convenient Amenities

Enjoy the convenience of a 24-hour front desk and free WiFi throughout the property. Whether you're here for business or leisure, we've got you covered with our top-notch amenities.

Ideal Location

Located near Berkeley and Napa, and just a short drive from Oakland International Airport, our hotel is the perfect base for your travels. Explore the best of Suisun City and beyond during your stay.

Book your stay at Holiday Inn Express & Suites - Suisun City for a seamless and comfortable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.5
Based on 557 reviews
Cleanliness: 3.5
Service: 9.5
Location: 10
Room Quality: 10
Amenities: 9
Value for Money: 9
Food and Beverage: 9
Overall Experience: 8
D
Diane • family_with_children • us
9
2026-07-16 • via Nuitee
K
Kyle • couple • us
10
2026-07-15 • via Nuitee
C
Cynthia • family_with_children • us
7
Pros:

Breakfast was good. However, rhe oatmeal was awful.

2026-07-13 • via Nuitee
P
Peter • family_with_children • us
1
Don’t
Pros:

Location

Cons:

I would give zeroes if possible. On night of checking in went to our room and after settling in found that not one but both our queen beds had urine on them from a previous guest with one spot still wet! Went to service counter only person available to help me was a very nice gentleman who said he couldn’t do nothing they were sold out. He then mentioned he had a room one available but didn’t account for my party size. Manager proceeded to tell me I was out of luck nothing he could do leaving me and my family a choice of sleeping on urinated mattresses or scramble to find another hotel at 11pm. He then suggested to swap mattresses from the one available room into mine but asked if I could help with the labor as he was the only one there literally and I walked around to verify this he was legit the only one there……also not to mention the sofa bed had no bedding and the room didn’t have the small essentials like tissue again not to mention the shower still had previous persons hair. DO NOT BOTHER HERE!

2026-07-13 • via Nuitee
M
Matt • family_with_children • us
2
While IGA properties are typically clean and well managed, I’d avoid this one.
Pros:

Beds were comfortable.

Cons:

Tv didn’t work and property management made no effort to fix, relocate us, or simply swap with a working tv. Room was dirty, dusty and had clearly not been thoroughly cleaned prior to our arrival.

2026-07-13 • via Nuitee
M
Marcelino • family_with_children • us
10
2026-07-12 • via Nuitee
H
Henry • couple • us
9
2026-07-04 • via Nuitee
H
Henry • couple • us
10
2026-07-04 • via Nuitee
T
Tena • couple • us
9
2026-07-02 • via Nuitee
C
Channell • family_with_children • us
9
2026-06-30 • via Nuitee
A
Ange • extended_group • us
9
Good home base for area visitors
Pros:

Clean, friendly helpful staff

Cons:

Young people from neighboring hotel allowed to use pool.

2026-06-29 • via Nuitee
M
Monique • family_with_children • us
8
It was nice, Comfterable, and the breakfast was great!
Pros:

Very comfortable

Cons:

There was food left in my refrigerator in my room when I checked in.
Also, when I tried to call the front desk from my room nobody answered. It just rang and rang over 12 times and no answer.

2026-06-28 • via Nuitee
J
Justin • family_with_children • us
10
Awesome location to allow you to ride the train straight to Levi stadium
Pros:

Loved having property right across from the street to the capital corridor.

2026-06-21 • via Nuitee
M
MAURICIO • family_with_children • mx
10
Like it
Pros:

Loved the breakfast, the location is good to move to other places but you need a car

2026-06-19 • via Nuitee
K
Kelly • family_with_children • us
6
Nice hotel but needs some upgrades
Pros:

I liked the meeting area with multiple tables and chairs to sit on. It was clean overall and the beds were comfortable.

Cons:

I didn't like that we only had 2 towels in the bathroom and there were 4 people in our group. We asked for extra and there were no more including no pool towels. The pool was very cold and it was a small pool as well. Breakfast was ok, but they didn't have enough hot foot ready and I wish the breakfast started at 6am and not 6:30.

2026-06-11 • via Nuitee
D
Dejanique • couple • us
10
2026-06-10 • via Nuitee
S
Scott • solo_traveller • us
10
2026-06-10 • via Nuitee
J
Jennifer • family_with_children • us
10
2026-06-10 • via Nuitee
C
Claudia • couple • us
9
Perfect
Pros:

Perfect place, comfortable , clean

Cons:

The staff not to nice . The snacks are over priced .

2026-05-30 • via Nuitee
F
F. • couple • nl
8
2026-05-18 • via Nuitee