The Wall Street Hotel

3/5 - average

The positive:

Location if that’s the area you need to be in; very clean; still has a very new feel to it; staff is very nice.

What makes it average:

- Very noisy, from the hallway as well as from the outside and above (doors have gaps, windows aren’t insulated, you hear steps from above at 4 am - once you find ear plugs in the room, you know you got a problem and aren’t the first one having an issue)

- some room layouts (not all are like this) make you stare at the door, no small hallway or any separation), giving it a very non-cozy feel

- No proper desk / proper table, making it very hard in case you’ve to work or eat in-room dining (in-room dining was also a disappointment)

Here you have it. 3/4, average, that’s all it is. Really wanted to like it, but the above makes it hard to.

We booked this hotel last minute and couldn’t be happier with our stay. Every staff member we encountered was so pleasant and helpful. The hotel itself is stunning, and we were pleasantly surprised with an upgrade! Our room was perfect. We enjoyed drinks in the lounge and a delicious dinner at La Marchande before heading to a concert. Everything about our experience was top-notch. We’ll definitely be back!

Great location, great room, great staff!! The lounge on pearl is also wonderful, with terrific cocktails and delicious small dishes.

Great time at the Wall Street hotel. Staff was amazing. Cute rooms with charm.

Great hotel. First class. Very lively.

Great hotel ! Phenomenal service. Love the rooms, they are spacious and clean. Beautiful design tall around the hotel and a historic property!

My favorite place to stay! It’s so nice and comfortable!

High quality hotel from Eddie at the front who helped with luggage’s and door, to front staff, to quality of every little detail was very much appreciated. Restaurants from food to decor was top notch.

I’ve stayed at The Wall Street Hotel several times before and always enjoyed my experience, but unfortunately, my recent stay was very disappointing.

From the outset, the staff were not as friendly or accommodating as I’ve come to expect, and I received mixed messages right from check-in. When I asked for memory foam pillows — which I’d had on previous visits — I was told they didn’t have any. No one made an effort to double-check or offer an alternative, which surprised me.

Then, the next day, I asked again, and a different staff member immediately said, “Of course we have them,” and brought one up to my room. This just highlighted the lack of service consistency, which is unacceptable for a 5-star property.

Throughout my stay, I also had to repeatedly call just to get basic items like tea bags. When I asked for a small amount of milk for tea, I was told I’d have to pay for it. At a 5-star hotel, this is frankly ridiculous. Most luxury hotels will happily send up a small carton of milk at no charge — it costs them next to nothing, but makes guests feel valued.

Breakfast service started out fine — the food was decent, and the service was acceptable. I tipped generously the first two mornings because I always try to be fair and appreciative of good service. But on the third day, service was essentially non-existent. Our order was slow, muddled, and disorganized, and understandably, I chose not to tip that day.

To my shock, when I checked out, I found that a tip had been added to my bill without my consent, even though I had signed and closed off the invoice. While they did eventually refund this, what bothered me most was that I repeatedly asked to speak with management — through multiple phone calls and a follow-up email — and no one ever returned my calls. For a hotel of this standard, that lack of accountability is unacceptable. Adding a gratuity after the fact feels dishonest, and ignoring a guest’s repeated attempts to discuss it is even worse.

Overall, the service was slow, inconsistent, and unresponsive, which is such a shame because I previously really liked this hotel and have stayed many times before. Sadly, this experience has made me seriously reconsider returning.

Excellent property; great service

Just outstanding service from top to bottom!!! Everyone treated us like family. My own complaint is that we were there over the weekend and plan to take Family up to the rooftop deck on Saturday evening only to find out that there was a wedding reception and it was closed. That would’ve been good information to have prior!

Clean but closet door would jam. And front desk was sometimes friendly

I absolutely loved my stay at The Wall Street Hotel. The property itself is stunning and beautifully maintained. My room was spacious, with the most comfortable bed I’ve ever slept in, and the bathroom was spotless. Everything felt clean, modern, and welcoming.

The staff were wonderful, so friendly and attentive, which really made the experience even better. The location couldn’t be more convenient, just a two-minute walk from Wall Street station and right in the heart of the Financial District with plenty of great dining options nearby.

Overall, it was a 10/10 experience. I enjoyed every second of my stay and will definitely be returning on my next trip to New York. Couldn’t recommend this hotel more highly.

Was very impressed by the Wall Street Hotel - I stayed for a week on business and have already booked it again for my next visit to NY in a few months. The rooms are lovely and the bathrooms exceptional, the staff are super friendly and helpful. In-room dining was delicious every time.
For the price I don't think you can find a better hotel in FiDi.

Very nice hotel and the service was very detailed

Excellent

Fantastic team and property!

Amazing hotel in every way!
I stayed with my husband and son for a week whilst travelling the east coast
The staff couldn’t do enough for us
So welcoming and accommodating. Lots of smiles every morning.
Well placed for getting around, near to subways and amenities. Highly recommend this hotel

I got engaged in NYC and we stayed at The Wall Street Hotel. Lovely hotel and fantastic staff. The rooms were spotlessly cleaned every day and the turn down service was a great touch. Very classy, yet cozy hotel. Highly recommend

It was great!