La Palma Princess

Hotels
8.1 (560 reviews)
Carretera de la Costa Cerca Vieja, 10 , Santa Cruz de La Palma , es

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Outstanding pool areas and multiple pools
Friendly, attentive staff and animation team
Varied and high-quality buffet/restaurant options
Spacious suites and pleasant installations
Good value for many guests
Quiet, attractive location and gardens
Cons:
Some rooms are old with uncomfortable spring mattresses and poor sofa-bed
Reports of bad room/bathroom odors in at least one review
Limited food/drink options or extra charges for half-board/non all-inclusive guests
Not ideal for guests with reduced mobility (large property, accessibility issues)
Towels changed infrequently for some guests
Restrictions on post-checkout use of facilities unless paying a supplement

Categories

Cleanliness
7.4
Mixed signals: several guests praised very attentive cleaning staff and overall cleanliness, but a notable review reported strong odors in the bathroom/room (urine smell), lowering the score.
Service
8.7
Strong positive sentiment: many guests highlight friendly, attentive staff, helpful reception and restaurant team, and animation staff engagement; overall service is a clear strength.
Location
8.3
Generally positive: described as an excellent/extraordinary and peaceful location, though some guests note it is far from towns and restaurants, making the hotel more self-contained.
Room Quality
6.4
Mixed-to-negative: several comments point to old rooms, uncomfortable spring mattresses and a very thin sofa-bed mattress; some suites are spacious and praised, but room condition issues stand out.
Amenities
8.6
Positive: pools, pool area and on-site activities/animation are repeatedly praised and considered excellent; note that accessibility for reduced mobility and post-checkout facility use policies were mentioned as limitations.
Value for Money
8
Generally favorable: at least one guest explicitly calls out great value; a few concerns about extra charges for non all-inclusive guests (e.g., drinks) and limited options for half-board temper the score.
Food and Beverage
8.4
Strong positive: buffet variety, themed buffets and specific restaurants (Origen) receive frequent praise; some complaints about options for half-board guests and drink pricing for non all-inclusive.
Overall Experience
9
Very positive overall: multiple glowing recommendations, repeat visitors, and guests saying the stay exceeded expectations; negatives around room condition are present but do not dominate the general sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-30 18:56

Property Description

Beachfront Paradise with Abundant Amenities

Luxurious Accommodations: La Palma Princess offers well-appointed rooms with modern amenities such as a minibar, satellite TV, and air conditioning. The private bathrooms are equipped with everything you need for a comfortable stay.

Abundance of Activities: With 7 outdoor swimming pools, a children's pool, tennis courts, a wellness center, and a variety of entertainment options, there is never a dull moment at this hotel. Whether you prefer a relaxing day at the spa or engaging in sports activities, there is something for everyone.

Diverse Dining Options: Indulge in a culinary journey with 5 different dining choices, including buffet selections for all meals. From breakfast to dinner, savor a range of delicious dishes to satisfy your taste buds.

Experience the ultimate beachfront getaway at La Palma Princess. Book now to enjoy a luxurious stay with top-notch amenities and services.

Important information:

In the evenings, we ask our guests to dress appropriately in bars and restaurants.

Therefore, no swimwear, flip flops, sleeveless shirts or sportswear are allowed.

Gentlemen are also asked to wear long trousers or smart shorts for dinner.

In order to make the Gala Dinners on December 25 and 31 a memorable occasion for everyone, gentlemen are kindly asked to wear elegant long trousers and a jacket or a tie.

One child up to 11 years old can stay for free with 2 adults. Children under 2 years old are accommodated in a cot and older children in existing beds.

A compulsory Gala Dinner is included in the room rate for stays on 25 and 31 December.

Please note WiFi is only available at reception.

Cribs are subject to availability.

Please note that the maximum occupancy of the room cannot be exceeded under any circumstances, even when adding a crib.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 560 reviews
Cleanliness: 7.4
Service: 8.7
Location: 8.3
Room Quality: 6.4
Amenities: 8.6
Value for Money: 8
Food and Beverage: 8.4
Overall Experience: 9
K
Kadaffy • solo_traveller • es
10
Excelente
Pros:

Es un lugar muy bonito, con muchas actividades para disfrutar, y el área de las piscinas fenomenal. La comida es muy buena y cada día el buffet prepara una temática de diferentes comidas.

Cons:

Podrían cambiar las almohadas por unas mas cómodas.

2026-06-27 • via Nuitee
M
Maria Carmen • solo_traveller • es
5
Pros:

La zona de la piscina y los animadores

Cons:

La habitación, es muy vieja, la cama es de muelles y muy incomoda, la cama adicional para la niña era un sofa cama con un colchon de unos 5cm de grueso, imposible dormir alli, tuvo que dormir con nosotros. El wc huele a pipi, en general la habitación huele bastante mal. Todo está pensado para el todo incluido y si tienes media pensión no tienes opción de comer, solo una hamburguesa en la piscina. Si te pides una cerveza te ponen la misma que el todo incluido y te cobrani 4€. En general creo que falta una buena reforma y más servicios. No es un hotel para volver.

2026-06-25 • via Nuitee
J
jose carlos • solo_traveller • es
9
2026-06-24 • via Nuitee
M
Mike • solo_traveller • be
9
Pros:

Les équipements et la diversité des buffets

Cons:

Petit manque d'informations sur les activités de l'hôtel

2026-06-22 • via Nuitee
R
Rodrigo • couple • es
10
100% recomendado
Pros:

El alojamiento es un paraíso, la comida deliciosa y la atención 10/10. Superó expectativas!

Cons:

No quedarme más jaja

2026-06-18 • via Nuitee
E
Eva • solo_traveller • es
10
2026-06-17 • via Nuitee
R
rafael • solo_traveller • es
8
2026-06-14 • via Nuitee
P
peloso • solo_traveller • es
9
Pros:

Las instalaciones y la suite eran muy espaciosas, las piscinas súper grandes y con muchas tumbonas. La comida muy variada y temática, el equipo de animación estaban muy pendientes de cada persona, el personal de limpieza estuvieron en cada detalle y el metre muy atento a nuestra petición de estar un poco más alejado de las otras mesas, la recepción estuvo muy amable y hasta nos permitieron quedarnos 3 horas más después del check out.
Nos quedamos muy contentos!!!

Cons:

No es recomendable para personas de movilidad reducida ya que es muy grande el hotel. También q después del check out ya no te permiten utilizar las instalaciones a menos q pagues un plus.

2026-06-14 • via Nuitee
R
Roberto Carlos • solo_traveller • es
7
Pros:

Lo mejor el restaurante origen.Las instalaciones bien y la ubicación extraordinaria.

2026-06-13 • via Nuitee
F
Fiona • solo_traveller • de
8
Pros:

Schöne Poollandschaft, nettes Personal.

Cons:

Der Außenbereich ist in die Jahre gekommen und könnte einen frischen Anstrich vertragen. Rauchen auf dem eigenen Balkon ist nicht gestattet.

2026-06-10 • via Nuitee
E
Enrique Simon • family_with_children • es
8
2026-06-05 • via Nuitee
F
Frank • solo_traveller • de
9
Pros:

Herrlich ruhige Lage, sehr sauber. Personal war sehr freundlich. Ausreichend Liegen an den Pools. Essen war sehr gut, das Restaurant war nie überlaufen.

2026-06-04 • via Nuitee
M
Mario • couple • es
8
Calidad-precio estupenda
Pros:

La relación calidad-precio

Cons:

Que en tres dias solo cambiaron las toallas una vez

2026-06-04 • via Nuitee
E
Enrique Simon • couple • es
8
2026-06-01 • via Nuitee
C
Cindy • couple • nl
10
Heerlijk!
Pros:

Mooie ligging. Veel zwembaden.

Cons:

Wel ver van dorpjes en eetgelegenheden. Dus je bent aangewezen op hun restaurant(s) als je niet in de avond min 30 min wil rijden.

2026-05-31 • via Nuitee
8
84gillm • Solo travel
10
Fantastic hotel
Pros:

I keep returning to Esencia and it never ever disappoints. There isn’t one single thing I can say against this hotel. The service, the staff who can’t do enough for you, the beautiful room, pools and gardens and the amazing food and restaurant staff who were so kind and did everything to make sure my experience was special. Even when I was struggling with a suitcase, a member of staff asked if Inwould like a lift up the hill which was appreciated. It is one of my favourite places to visit and I will continue booking my holiday at Esencia.thankbyou for a wonderful holiday.

2026-05-30 • via Tripadvisor
T
thomashalkon • Family • Doncaster, South Yorkshire, England
10
Fantastic can’t recommend enough!
Pros:

A fantastic resort and accommodation. The hotel complex caters for everything you need and the staff and team are exceptional for all ages. Plenty to do for adults and kids through the day and night. I cannot recommend highly enough and like a lot of guests I spoke to I expect we will likely visit again as many were repeat visitors!

2026-05-30 • via Tripadvisor
6
646ianj • Family • Manchester, Greater Manchester, England
10
Great family holiday.
Pros:

We had a lovely week holiday here, this is our second time visiting which is rare for us to return to the same place twice but it has everything we needed, the hotel is lovely and clean, there is a good variety of food and the pools and views are fantastic.
The animation / kids club team is great. Plenty of activities during the day and into the evening for adults and children, thank you to Ratz and the animation team for always being brilliant with the family. We have booked to return again in December ☺️

2026-05-30 • via Tripadvisor
Y
Y969RTmartins • Couples • Leeds, West Yorkshire, England
8
Very enjoy
Pros:

Only thing that let it down for me is round the pool area it was dangerous very slippy espesilty around the pool bar and some of the walk ways were in need of repair

2026-05-30 • via Tripadvisor
L
lauraeX2580XU • Family
10
Brilliant holiday
Pros:

Wonderful holiday. This place has everything, perfect for all ages, staff very helpful. Cleanliness and did our room lovely everyday. Lovely families around. An absolutely brilliant holiday we will be back thank you

2026-05-30 • via Tripadvisor