Esencia de La Palma by Princess - Adults Only

Hotels
8.8 (168 reviews)
Carretera de la Costa Cerca Vieja, 10 , Santa Cruz de Tenerife , es

Free

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Sauna
See all facilities

Review Highlights

Pros:
Clean and tidy
Great service
Cons:
Minigolf course not well maintained
Room location is complicated

Categories

Cleanliness
9.05
The cleanliness of this hotel is noted to be second to none with daily high standards.
Service
9.05
Staff received multiple praises for their kindness, helpfulness, and reliable service.
Location
8.55
Standard quality for this hotel tier.
Room Quality
8.55
Rooms described as spacious and comfortable.
Amenities
8.55
Great facilities and many activities available for families.
Value for Money
8.55
Great value for money based on overall experience.
Food and Beverage
9.05
Food is varied, fresh, beautifully cooked, and highly praised.
Overall Experience
9.05
Overall experience is very positive with many customers returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 22:53

Property Description

Luxurious Accommodation
Esencia de La Palma by Princess - Adults Only offers air-conditioned rooms with modern amenities like a flat-screen TV, safety deposit box, and private bathroom. Each room also comes with a balcony for guests to enjoy the stunning views.

Relaxation and Wellness
Guests can unwind at the hotel's sauna or take in the beautiful surroundings from the terrace. The outdoor swimming pool provides a refreshing dip, while the fitness centre is perfect for those looking to stay active during their stay.

Convenient Facilities
With a restaurant, bar, and room service available, guests can indulge in delicious meals and drinks without leaving the hotel. The 24-hour front desk ensures that all needs are met promptly, making for a seamless and enjoyable stay.

Experience luxury and relaxation at Esencia de La Palma by Princess - Adults Only. Book your stay now for an unforgettable getaway.

Important information:

In the evenings, we ask our guests to dress appropriately in bars and restaurants. Therefore, no swimwear, flip flops, sleeveless shirts or sportswear are allowed. Gentlemen are also asked to wear long trousers or smart shorts for dinner. In order to make the Gala Dinners on December 25 and 31 a memorable occasion for everyone, gentlemen are kindly asked to wear elegant long trousers and a jacket or a tie.
The Origen restaurant is open according to the season and the occupancy. When closed we offer the following: breakfast and dinner services will be served in the Food Market restaurant in the area set aside for Esencia guests. At dinner, in addition to the buffet meal, Esencia guests will have the option of ordering meat or fish served at the table.

At dinner, apart from the buffet food, Hotel Esencia guests will have the option of ordering meat or fish served at the table.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 168 reviews
Cleanliness: 9.05
Service: 9.05
Location: 8.55
Room Quality: 8.55
Amenities: 8.55
Value for Money: 8.55
Food and Beverage: 9.05
Overall Experience: 9.05
C
Caroline couple fr
9
Pros:

Très belle salle de sport.piscines et jardins magnifiques

Cons:

Hôtel excentre

2026-02-12 via Nuitee
N
nicola couple gb
8
Pros:

The buffet breakfast was good. The staff were pleasant. The heated swimming pool was a bonus.

Cons:

We had b & b. We paid to eat at some of the restaurants and found the food average. We did not feel it gave good value for money.

2026-01-29 via Nuitee
J U L I O couple es
9
2026-01-26 via Nuitee
N
Norbert couple de
8
Tolle Lage
Pros:

Die Lage und die großzügige Anlage mit vielen Pools.Viel Platz und Ruhe.

Cons:

Service für Poolhandtücher am entlegensten Ecke der Anlage.
Poolöffnungszeiten ab 11.00 (!) zu gering.

2026-01-25 via Nuitee
M
Michael couple de
9
Guter Erholungswert
Pros:

Sehr schöne Lage und guter Service

2026-01-19 via Nuitee
L
Lisl D. couple de
4
Enttäuschend
Pros:

Die Poollandschaft ist wunderschön und der Blick aufs Meer ein Traum.
Die Zimmer an sich sind in Ordnung und die Speisesäle sind sehr schick eingerichtet.

Cons:

Zwei Dinge sind besonders negativ aufgefallen: die Mitarbeiter waren an der Rezeption, im Spa Bereich und im room Service zum Teil sehr unfreundlich. Englisch Kenntnisse waren bei einigen gar nicht vorhanden und sie haben oft auch gar nicht versucht, unsere Fragen zu verstehen und man wurde einfach stehen gelassen.
Zum anderen: die Hygiene im Restaurant Origen. Die Teller sind dreckig (die Rückseite hat geklebt und hatte Flecken, siehe Foto), das Essen war zum Teil gefroren (Apfelkuchen), lauwarm oder verschimmelt (Tomaten).
Die Präsentation des Essens fand mit Plastik Deckeln statt.
Für Allergiker besonders frustrierend: zwar werden vor dem Restaurant Besuch, für den man einen Slot buchen muss, mögliche Allergien abgefragt. Wenn man dann aber vor dem Buffet steht, ist nicht mal beschriftet, um was es sich bei den Gerichten (vor allem bei den Nachtischen) handelt. Ein no go! Auf meine Frage hin wurden mir dann wirr auf Spanisch auf einige Gerichte gezeigt. Am nächsten Tag das gleiche Spiel.
Wer einen Nespresso Kaffee am Morgen will, muss Aufpreis zahlen, der inkludierte aus der Maschine schmeckt nach Wasser und Zucker. Genauso der Orangensaft - schmeckt nach Sirup.
Die Zimmer waren minimal ausgestattet, keine Toilettenartikel im Bad (außer Seife und shampoo/Dusch - Mix) und keine Heizung (und es war sehr kalt im Januar). Das Bad ist in die Jahre gekommen.

2026-01-04 via Nuitee
K
karstenh339 Family
10
Nice stay
Pros:

Nice big rooms, the food was better than other "all inclusive" I have tried (The buffet on Christmas 25th december was even better). Large pool area, but only one pool was heated, but it was okay.
Only negative thing was the minigolf course...when you pay 8 euro to play one would expect that the course was in ok shape and not full of small stones.

2025-12-30 via Tripadvisor
B
Beatriz solo_traveller es
8
Recomendable
Pros:

El personal muy agradable y atento. Comida variada y rica. Habitaciones amplias y cómodas.

Cons:

Es un poco co.plicado encontrar la habitación el primer dia. Los horarios están enfocados al turismo extranjero más que al nacional.

2025-12-30 via Nuitee
P
Prabpaul Family London, England
10
Great Hotel,
Pros:

Great Hotel great facilities, great entertainment, great food and amazing staff..what more can I say...actually one of the cleanest hotels we have stayed in. Great value for money too

2025-12-28 via Tripadvisor
9
911charlottes Family Surrey, England
10
THIRD VISIT: STILL hasn’t let us down….April is being booked shortly. We LOVE this place: our holiday destination now.
Pros:

This was our THIRD trip to this hotel. Absolutely love it. Gets better each time.
The same happy staff over the past 2 years indicating good management. Took our 5 year old and 15 year old. Lots for both kids to do as usual. Kids club, kids disco for the 5 year old. The games room, football, volleyball, snooker tables, water polo for the teenager.
Feel soo at home. Already looking at going back in April. I feel totally safe. Always attracts lovely families so it seems….all the families we have met there have said they would go back again or have been several times.

Food is to die for….never ever seen anything I haven’t liked the look of. Some hotels may water down certain things such as baked beans or sauces….but not this hotel. Everything is fresh and packed with flavour. Even the cocktails are really good! Some hotels it’s soo watered down! The prosecco by the bar is always ice cold which you can serve for yourself.

The cleanliness of this hotel is second to none. Our room was ALWAYS cleaned/tidied daily to a very high standard without fail. One of toilets got blocked….within an hour of alerting reception, it was done within the hour. Because staff clean and tidy constantly all surfaces/family areas, it encourages people to keep it that way to. Even in the bar….some hotels have constantly sticky/unclean areas, but this hotel is clean constantly.

Staff to shout out to….a lovely lady in the restaurant called ‘Ale’. What a smiley/helpful lady. Always made a fuss of our daughter.
And of course the entertainment staff….IRENE, MICKEY, JOJO and RATZ. Met them all several times. My daughter, son and husband all loved seeing you again. We would be absolutely gutted if you ever left. Your energy, patience and kindness is what keeps us coming back.

2025-12-28 via Tripadvisor
S
Sabine couple de
8
2025-12-27 via Nuitee
P
Priyanka couple in
7
2025-12-25 via Nuitee
N
NSB couple de
9
2025-12-22 via Nuitee
I
I3071LSvictoriah Couples
10
Sporty
Pros:

Wonderful last minute break, the whole team made the week super enjoyable
The food was varied, fresh and beautifully cooked and presented
The gym was fabulous

2025-12-21 via Tripadvisor
D
denisesA9884OV Family
10
A Princess of a hotel for us Princess's
Pros:

We booked three rooms for my sisters 60th birthday through Tui for a group of women aged between 24 and 61yrs.
We were a little worried about some of the reviews but I'm happy to say that we were very happy with our weeks stay.
A small negative was that some of our cases got taken to the room and a couple didn't and due to the terrain and no lifts it was hard getting the remaining cases to the room.
The three rooms were all lovely and cleaned every day.The only problem we had was a strong drain smell after the 1st day in all our rooms in the same block next to each other.
We reported it to reception and it got dealt with immediately and sprayed and solved the issue.
We loved the gym.Plenty of space.We used it every day.The pools were great with plenty of sunbeds.
The Spa was fab and we all had treatments which we enjoyed.The staff were lovely there.
The food was fab and plenty of choice.We loved it.
I was worried about wine from a tap but it was great.
Take a water bottle to fill your water from the taps as there is no bottled water.We also bought spare bottles from the bar for 50 euros which we could fill up as well.Great to save on plastic waste.
At night we would sit in the lounge area and enjoyed the two pianists especially the lady one.
We did a couple of trips.One on a bus to a nearby town to look at the parks,museum,church and volcano on route.
Also an organised trip round the Island.
The staff at the hotel were lovely especially the restaurant staff.They are a credit to the hotel.
The only poor one was the receptionist who booked us in.She wasn't very personable.But all other staff were great.
I loved the Island and this hotel and it's quiet location and I intend to return next year to show my husband the hotel and explore the island further.
We all felt the same,even our younger members of our group.
A lovely holiday was had by us all with great family memories.

2025-12-20 via Tripadvisor
2
213abigailw Couples
10
Lovely relaxing resort with activities for all.
Pros:

Lovely holiday. We had an amazing week. It was full of activities for everyone and the staff were great. Mickey and Jeorge were great fun and made us feel at home.
We did darts, archery, shuffle board, poker, bingo, karaoke, pool. It was full of fun. The room was clean and spacious, everything we needed, including a mini fridge and sofa.
The all inclusive drinks and food were good each day and plenty of refill stations around. I took a bottle to fill with water which was worth doing. Plastic cups round the pool for pop and beer, all self serve. We would definitely go again.
Not too much to do outside the resort on the island. The volcano tour was good and the few towns we saw have some shops and coffee shops.
Being December it was quiet, no disruption in the rooms and bars were nice.

2025-12-20 via Tripadvisor
C
carriebE3870WI Couples
10
Definitely worth a visit for the young and older generation, families etc.
Pros:

The staff were friendly and helpful during my stay.
We got the transfer coach from the airport, the drive was beautiful and breathtakingly stunning looking at the hotel from ontop of the mountain.
The lush green vegetation and banana plantations are visually pleasing and laying down on the sun loungers and looking up at one of the most beautiful mountain backgrounds was mesmerising.
There is plenty of space within the hotel and the pool areas.
The hotel is well equipped.
I would visit again and I have also recommended the hotel to a few friends and family already.
Its really good value for money given the time/ financial climate that we live in nowadays.

2025-12-20 via Tripadvisor
G
gemmak992 Family
10
Amazing but need only slight Improvements to make this a 100% wonderful stay
Pros:

Excellent hotel beautiful sites great gym Ruth the instructor was really amazing she does a variety of classes only thing I would say the hotel needs to provide is some pads for boxing training and new gloves Ruth is one great trainer but with better equipment for boxing the hotel would be 100% kids club is good my son loved it food is good but could do with some more options for vegetarians and the beds could do with mattress that are a bit softer but all in all I would highly recommend coming here beautiful get away to relax the mind.

2025-12-17 via Tripadvisor
R
Ralf couple de
8
Schöne, gute Hotelanlage, Adult-Bereich mit gutem Restaurant.
Pros:

Sowohl Frühstück als auch Abendessen im Restaurant Origen - jeweils in Buffetform - waren gut. Große, abwechslungsreiche Auswahl beim Dinner, frische Früchte und auf Wunsch manuell zubereitete Eierspeisen. Schöne Pool-Anlage im Adult-Bereich mit schöner Pool-Bar. Tolle Lage an der Westküste.

Cons:

Insgesamt hat es uns gut gefallen, aber einige "Kleinigkeiten" könnte man verbessern:

An der Rezeption erfolgte eine schnelle, aber unpersönliche Abwicklung. Bei der Anreise einfach einen Plan des Hotelkomplexes ausgehändigt, dann konnte man samt Koffern auf die Suche nach dem Zimmer gehen - was bei der Hotelanlage gar nicht so einfach und mit dem Gesamtgepäck etwas anstrengend war. Kein Angebot bzgl. Hilfe / Kofferträgern o.ä. - beim Aus-Checken ebenso unpersönlich. Kein freundliches Nachfragen, ob alles o.k. war o.ä. und auch kein Wunsch auf "gute Heimreise" o.ä.
Ein weiteres kleines Ärgernis waren die Pool-Handtücher. Diese muss man im Spa-Bereich abholen. Vom Adult-Pool aus ist hierfür ein längerer Spaziergang nötig (ca. 6-8 Min.). Das nervt. Warum keine Ausgabestelle direkt am Pool? Rückgabe dann ebenso umständlich bei der Rezeption.
Zudem sollte das Reinigungspersonal nicht gleich um 9.00 Uhr mit der Zimmerreinigung beginnen, denn das war früh morgens dann schon sehr laut. Überhaupt sind die Zimmer etwas hellhörig.
Vermisst haben wir abends einen kleinen, gemütlichen Bar-Bereich im Adult-Bereich.

2025-12-16 via Nuitee
N
nigelcP2011RL Couples
10
La Palma Princess - will go again!
Pros:

Great food, best ever holiday gym, spacious pool area with poolside bar and restaurant, large room, comfy bed!
Travelled with TUI who were great too!

2025-12-14 via Tripadvisor