Holiday Inn Express & Suites - Lockport by IHG

Hotels
•
Holiday Inn Express
8.9 (145 reviews)
16223 W. 159th Street , Lockport , US
+1 815-306-1200

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Convenient / close to event
Comfortable rooms
Quick billing/checkout resolution
Cons:
High price / poor value for money
Room given away / overbooking issue
Housekeeping threw away guests' saved food
Noise from adjacent rooms / thin walls
Housekeeping attempted entry while guests were resting
Slippery bathtub
Initial double charge via booking.com

Categories

Cleanliness
9.6
Generally described as clean and comfortable by multiple guests, though one guest reported the housekeeper disposed of saved food (housekeeping practice issue).
Service
9
Staff described as friendly and helpful with a quick resolution of a double-charge, but there were notable operational/service failures (room given to someone else, housekeeping attempted to enter while guests were resting, and disposal of guests' saved food). Rating reflects helpful staff but some service lapses.
Location
9.7
Mentioned positively several times as convenient/close to events and praised as a location pro.
Room Quality
8.9
Rooms described as comfortable and nice, but issues reported with noise from adjacent rooms and a slippery bathtub.
Amenities
8.9
Standard quality for this hotel tier
Value for Money
6
Consistently negative sentiment: multiple guests complained rates were very high (reports of $300–$400 for a single night) and one guest canceled due to price.
Food and Beverage
9.1
Standard quality for this hotel tier
Overall Experience
10
Overall positive experiences reported (friendly staff, clean and comfortable rooms, convenient location), tempered by value concerns and several service/housekeeping issues for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:27

Property Description

Modern Accommodation with Amenities
Holiday Inn Express & Suites - Lockport offers contemporary rooms with free WiFi and private bathrooms. Guests can enjoy the convenience of a fitness centre and on-site snack bar during their stay.

Convenient Facilities
The hotel provides free private parking, a business centre, and a 24-hour front desk for guests' comfort. Each room is equipped with a desk, flat-screen TV, bed linen, and towels.

Close to Airport
Located in Lockport, the hotel is a convenient choice for travelers, being just 40 km from Midway International Airport.

Experience comfort and convenience at Holiday Inn Express & Suites - Lockport. Book your stay now!

Important information:

Smoking in any unit will incur an additional charge of USD 250.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 145 reviews
Cleanliness: 9.6
Service: 9
Location: 9.7
Room Quality: 8.9
Amenities: 8.9
Value for Money: 6
Food and Beverage: 9.1
Overall Experience: 10
K
Kimberly • family_with_children • us
10
Pros:

Friendly staff, clean and close to my event

Cons:

No complaints

2026-10-30 • via Nuitee
Z
Zohrab • couple • us
7
2026-10-27 • via Nuitee
S
Susana • solo_traveller • us
10
It was clean and comfortable. Glad I was able to stay so I didn’t have to drive an hour back home. Still the price per
Pros:

It was a 12 min drive to the wedding venue we attended

Cons:

The rate was extremely high for one night, almost $400 for my daughter so she had to cancel it. I paid over $300.

2026-10-27 • via Nuitee
P
Phillip • couple • us
10
comfortable and all needs and wants met
Pros:

always great experience, all arounnd

Cons:

nothing

2026-10-27 • via Nuitee
B
Blanca • solo_traveller • us
10
You're doing great. Keep going! I like it! And my family as well.
Pros:

Everything that I need, Holiday Inn Express gave me.

Cons:

Not, that I didn't like it, but just I can heart everything next door. Like coughing people, or the doors

2026-09-08 • via Nuitee
J
Jill Pocius • solo_traveller • us
9
2026-08-06 • via Nuitee
E
Elise • extended_group • us
4
disappointing won’t be returning
Cons:

i don’t like how they gave my room to someone else and then didn’t accommodate what i booked for because they were fully booked when i booked a week in advance when they had a bunch of availability.

2026-08-03 • via Nuitee
H
HTL • solo_traveller • us
9
Pros:

Location

Cons:

Price too high

2026-06-16 • via Nuitee
P
Pious • solo_traveller • us
10
Pros:

The room was nice. I truly appreciate how the lady at the desk at check out quickly fixed a issue of being double charged by booking.com

Cons:

How slippery the bath tub was. I did not like when the cleaning lady tried to come in and we were still resting. I did not like that booking.com took the money from the card but did not secure the room.

2026-06-11 • via Nuitee
O
Olivero • couple • us
10
Cons:

We had saved food to eat later, the housekeeper threw it all away!

2026-05-18 • via Nuitee
C
Christopher • family_with_children • us
9
2026-04-16 • via Nuitee
C
Christopher • family_with_children • us
10
2026-04-06 • via Nuitee
R
Regina • couple • us
10
VERY NICE EXPERIENCE, IF/WHEN WE ARE BACK TO THAT AREA, WE WILL STAY AGAIN
Pros:

COFFEE WAS EXCELLENT, FRESH GROUND, EGGS - THINK WERE POWDERED, BUT STILL GOOD, COULD USE A BETTER QUALITY.
BASICALLY, EVERYTHING WAS VERY GOOD!

Cons:

NOT MUCH, ALL GOOD !

2026-04-03 • via Nuitee
X
xingqiu • couple • us
9
2026-03-21 • via Nuitee
L
Lorenzo • solo_traveller • it
9
Nice night in Lockport
Pros:

Ottoma struttura

Cons:

Il prezzo, sinceramente parlando l’hotel è situato a Lockport non a Chicago e l’ho trovato caro. Utilizzo spesso hotel Holiday Inn ma in questo caso l’ho scelto solo perché era vicino al mio cliente, altrimenti avrei scelto altro. Ma ripeto struttura ottima, buoni servizi, buona posizione

2025-12-30 • via Nuitee
N
NORMA • family_with_children • us
8
Pros:

Room was very clean, spacious and comfortable. Room was equipped with Keurig Coffee machine, microwave and refrigerator. Breakfast was included and was very good and delicious.

Cons:

It didn't have a hair dryer in the bathroom, which was very unusual. Thank God I had brought my own hair dryer.

2025-12-15 • via Nuitee
T
Troy • solo_traveller • us
3
It was ok.
Pros:

Property walk in a good location to where I needed to be.

Cons:

The fact that my neighbor had 4 dogs in the room and waking me up at all different hours of the night was annoying.

2025-11-09 • via Nuitee
K
Karen
10
Pros:

Excellent

2025-10-08 • via Nuitee
G
Geneva • couple • us
10
2025-09-28 • via Nuitee
A
Ahmad
10
Pros:

Great stay

2025-09-08 • via Nuitee