Holiday Inn Express & Suites - Dawsonville by IHG

Hotels
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Holiday Inn Express
9.1 (312 reviews)
16 Bethel Drive , Dawsonville , US
+1 706-203-1110

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Delicious, well-attended breakfast
Helpful and friendly staff (specific praise for Susan)
Excellent, convenient location
Nice pool and generally well-kept / like-new property
Spacious rooms with extra sitting areas
Cons:
Inconsistent cleanliness (reports of filthy rooms, food under couch, rusty fridge, spider)
AC/heating issues (sensor-controlled zones causing hot/cold rooms)
TVs only have basic cable; no streaming app support
Reservation/payment/incident handling problems and deposit/refund confusion
Staff smoking near entrances and at times reported items removed from rooms

Categories

Cleanliness
8.3
Multiple guests praised a generally well-kept property, but several serious cleanliness issues were reported (filthy room, rusty fridge, sheets that smelled, food found under couch and a spider) so score is slightly below target.
Service
9.7
Staff repeatedly described as helpful and excellent (specific praise for Susan, staff assisted with directions and breakfast service); some front-desk communication/compensation issues occurred but overall service sentiment is strongly positive.
Location
9.9
Location is repeatedly called perfect/close to everything and ideal for visiting family — consistently strong positive sentiment.
Room Quality
8.5
Rooms are described as pleasant and generously sized with nice sitting areas, but repeated problems with AC temperature control (sensor coverage) and occasional filth reports lower this slightly.
Amenities
8.7
Breakfast and pool receive clear praise, but some guests noted limited in-room entertainment (TV only basic cable, no streaming apps) and staff smoking near entrances as negatives.
Value for Money
8.6
Many guests enjoyed their stay, but complaints about paying premium rates for rooms that had AC/comfort issues and unresolved incidental/refund problems pull this score down modestly.
Food and Beverage
9.6
Breakfast is described repeatedly as delicious, fresh, well-attended and a highlight for many guests, earning a high score.
Overall Experience
9.5
Overall sentiment is largely positive (pleasant stays, helpful staff, good breakfast, nice property), tempered by notable negative incidents (cleanliness, AC/control, reservation/payment issues) so the net experience is slightly above the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:27

Property Description

Convenient Location
Holiday Inn Express & Suites - Dawsonville, an IHG Hotel, strategically located near popular attractions such as Duluth History Museum and Gwinnett Center, offers easy access to the best of Dawsonville.

Modern Amenities
Enjoy a comfortable stay with amenities like a fitness centre, 24-hour front desk, and free WiFi throughout the property. The rooms are equipped with air conditioning, flat-screen TV, and free toiletries for a relaxing experience.

Exceptional Service
Experience top-notch hospitality at Holiday Inn Express & Suites - Dawsonville. With attentive staff and cozy rooms featuring all the essentials, your stay is sure to be memorable.

Book your stay now at Holiday Inn Express & Suites - Dawsonville for a delightful experience in Dawsonville!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.1
Based on 312 reviews
Cleanliness: 8.3
Service: 9.7
Location: 9.9
Room Quality: 8.5
Amenities: 8.7
Value for Money: 8.6
Food and Beverage: 9.6
Overall Experience: 9.5
E
Ellen • couple • us
8
2026-10-27 • via Nuitee
F
Frank • couple • us
9
2026-10-16 • via Nuitee
T
Thomas • couple • us
9
A pleasant, generously sized room and a good breakfast.
Pros:

Breakfast was good. Looked fresh and staff attended the food. Location was perfect for visiting our grandchildren and family. The staff was very helpful with directions and trying to handle a problem with our not being able to get to our initial reservation.

Cons:

The shower seemed more forceful than it needed to be. We couldn't make a reservation we made for the previous night. Neither Holiday Inn nor Booking.com were able to explain to me what my options were. It is not clear to me still how to apply to recover our reservation payment for the night we could not use. We had bought trip insurance.

2026-09-09 • via Nuitee
J
Joel • couple • us
1
2026-09-04 • via Nuitee
B
Bianca • couple • us
10
Great customer service by Susan
Pros:

Close to everything

2026-08-27 • via Nuitee
J
John • couple • us
10
2026-08-11 • via Nuitee
J
Joel • couple • us
10
2026-08-04 • via Nuitee
L
Lisa • couple • us
5
Hotel was clean, staff was outside smoking a lot. Tv only has basic cable with out supporting apps like Netflix or Hulu,
Pros:

Clean

Cons:

Television does not support apps. I e netflix, prime Hulu

2026-08-03 • via Nuitee
T
Troy • solo_traveller • us
10
Pros:

Everything

Cons:

Nothing

2026-07-21 • via Nuitee
S
Stephanie • couple • us
5
Nice but very frustrating and disappointing at the same time.
Pros:

The location was beautiful. The hotel itself was nice.

Cons:

When we arrived about 8 pm the room was hot. We finally got ac working. This room had another little room with another TV and couch which was nice because we do not like laying around in bed during downtime. So the next day we came back to the room to chill for a bit and the room was hot…again. We would go turn on the ac come back to couch ac would go off. Very aggravating . Late that evening, same thing, I finally called the front desk and she told us the ac is on a sensor but sensor only works if you are in the bedroom part of the room. WTH?!?!?! Why have the other little room if it is not covered by the ac/heating unit?!?!?! This is a $250 dollar room and ac/heat only works if you are in one section of it.
When you go out you come back to either a hot or cold room depending on the weather. Total BS!
1, That is ridiculous!
2, That information should be disclosed! Who wants to come in after a long day to a hot room and you have to wait for it to cool down?!
3. Then you paid for a little sitting area that was nice but if you use that area, which we did, it is not covered by ac/heat. Whoever came up with that idea should be fired!!!!
Desk clerk said she would try to compensate our bill but when we went to check out we were told that because we booked with an outside party they could do nothing. Total BS! And I am quite sure you guys, the third party, will pass the blame back to them! Which is just a shitty way for no one to ever accept responsibility…sadly, the way of our world today! 😢
3. Then I had to put down a $25 “incidental” fee that was to be returned when we checked out. Desk clerk said she was doing it. Never received it!

Very disappointing!

2026-07-16 • via Nuitee
A
Aleasia • solo_traveller • us
10
Pros:

Everyone was kind. Very nice hotel

Cons:

Nothing

2026-07-05 • via Nuitee
V
Veronica • solo_traveller • us
1
NEVER STAYING HERE AGAIN!!!
Pros:

Location

Cons:

Our room was filthy. Rusty fridge and a spider on our bed. The sheets smelled really bad , like if someone had used them already. The room and the hall were extremely hot 🔥 . We couldn't control our a/c in our room because they have it locked. And on top of ALL they store my daughter's air buds from our room. 🤬

2026-06-24 • via Nuitee
L
lisa • family_with_children • us
10
we will be back
Pros:

the pool was great!

2026-06-24 • via Nuitee
J
Joel • solo_traveller • us
10
2026-06-21 • via Nuitee
S
Shawn • couple • us
10
2026-06-17 • via Nuitee
K
Katherine • solo_traveller • us
8
2026-06-13 • via Nuitee
G
Gena • solo_traveller • us
10
Pros:

The breakfast was delicious and the space was amazing. I loved the staff

Cons:

I found half cheeseburger and other food pieces under the couch when I pulled the sleeper out. I am sure its an easy to miss spot but it's the only flaw

2026-06-13 • via Nuitee
D
David • extended_group • us
10
2026-06-04 • via Nuitee
J
Jennifer • solo_traveller • us
10
2026-06-04 • via Nuitee
C
Charlie • solo_traveller • us
9
Pros:

The breakfast was delicious.

Cons:

Nothing

2026-05-26 • via Nuitee