Prince Smart Inn Atami

Hotels
•
Prince Hotels & Resorts
8.2 (2898 reviews)
17-15 Kazugacho , Atami , JP

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly, helpful staff
Excellent location near the train station
Modern facility with clean, spacious rooms
Good complimentary breakfast and lobby café
Convenient on-site laundry machines
Cons:
No or limited luggage storage after checkout; some guests paid for lockers
Occasional room odors and air-conditioning issues
Shower cleanliness concerns reported by a few guests
Breakfast choices described as limited by some
Bicycle parking fees/changes and strong corridor AC noted

Categories

Cleanliness
7.6
Generally described as clean and tidy, but several reviews noted shower dirtiness and occasional room odors.
Service
9
Multiple mentions of friendly, very helpful and accommodating staff; guests explicitly praised front-desk service.
Location
9
Frequently praised for being very close to the train station and convenient for sightseeing and car rental; some notes about uphill return from center.
Room Quality
7.8
Rooms reported as modern, spacious and generally comfortable, though a few guests noted strange smells and occasional AC performance issues.
Amenities
7.8
Good on-site amenities such as a café (Tully's), laundry machines and automated services; some missing conveniences (e.g., limited toiletries, luggage storage).
Value for Money
7.4
Value seen as decent due to complimentary breakfast/offers and facilities, but reductions due to inability to store luggage after checkout or extra fees for lockers/parking.
Food and Beverage
8
Breakfast and complimentary coffee were appreciated and tasty by many, though several guests mentioned limited choices.
Overall Experience
9
Overall positive guest sentiment with many saying they were satisfied and would return; minor issues did not dominate impressions.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-14 21:09

Property Description

Central Location
Prince Smart Inn Atami is ideally located near Atami Sun Beach and Hakone-Yumoto Station, making it a convenient choice for travelers looking to explore the area.

Comfortable Accommodation
Guests can enjoy air-conditioned rooms with free WiFi, flat-screen TVs, and private bathrooms. The hotel also offers private parking for added convenience.

Dining Experience
Indulge in delicious European cuisine at the on-site restaurant. The multilingual staff is available 24/7 to assist with any inquiries and provide valuable local tips.

Experience comfort and convenience at Prince Smart Inn Atami. Book your stay now for a memorable getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.2
Based on 2898 reviews
Cleanliness: 7.6
Service: 9
Location: 9
Room Quality: 7.8
Amenities: 7.8
Value for Money: 7.4
Food and Beverage: 8
Overall Experience: 9
R
Rica • couple • jp
10
2026-10-24 • via Nuitee
N
Nobuki • solo_traveller • jp
8
2026-10-24 • via Nuitee
K
KUNIHIKO • couple • jp
9
Pros:

綺麗だし、立地が良かった

2026-10-24 • via Nuitee
V
Volker • couple • es
3
The most unfriendly hotel staff we encountered in all of Japan. Not a hotel we would visit again.
Pros:

The hotel is located a 5-minute walk from the railway station. All major attractions are easily accessible either on foot or by bus. At the same time, the location is quiet.

Cons:

The hotel staff were extremely unfriendly and unhelpful. Breakfast was poor,

2026-10-23 • via Nuitee
T
Thierry • solo_traveller • fr
7
2026-10-23 • via Nuitee
A
Alba • couple • de
10
Pros:

Buena localización y las habitaciones son amplias en comparación con los hoteles que hemos tenido hasta ahora.

2026-10-22 • via Nuitee
N
nakano • couple • jp
7
熱海ですがシャワーのみです
Pros:

施設は新しいです
駅もコンビニも近いです
1階にタリーズコーヒーがあります

Cons:

私の確認不足ですが、熱海でも、シャワーのみで大浴場やバスタブはありません
室内洗面所に前の宿泊者が残したであろう髭剃りのキャップが残っていたり椅子のうえに埃が溜まっていたり、せっかく新しい施設なのに清掃が行き届いていないのが残念です。
ホテル駐車場は敷地内にありますが、少し狭くて料金は2000円です

2026-10-20 • via Nuitee
C
ciao yuan • couple • tw
8
2026-10-19 • via Nuitee
N
n • couple • jp
7
綺麗
Pros:

新しくて綺麗だった。

Cons:

脱衣所がカーテンで仕切られているだけなので、着替えなど置く場所がなかった。

2026-10-18 • via Nuitee
K
Kuoyi • solo_traveller • tw
9
Pros:

地點很棒，距離大部分的景點都不遠。

2026-10-18 • via Nuitee
五十川 • couple • jp
10
2026-10-18 • via Nuitee
I
irene • couple • tw
10
地點非常方便 距離公車站車站便利店都很近 生活機能好 房間乾淨 員工很親切 很有能力的協助解決問題
2026-10-18 • via Nuitee
S
Sally • couple • au
9
Perfect for a 2 night stay in Atami
Pros:

Close to Atami station

Cons:

Modern facilities

2026-10-15 • via Nuitee
M
masakazu • couple • jp
8
スタッフの対応はとても満足ですが、荷物の発送を考えると、もう行きたくありません。　
Pros:

とても清潔で、スタッフの対応も良かった。

Cons:

カフェ以外の朝食があると良かったです。
荷物を近くの宅配業者まで持ち込むのが大変で、ホテルから荷物を発送出来ないのは残念でした。

2026-10-15 • via Nuitee
E
Eline • couple • nl
8
2026-10-14 • via Nuitee
B
Broadhead • solo_traveller • au
1
Crap service
Pros:

Clean and functional but austere

Cons:

Booked this hotel because it advertised on site parking. The manager would not allow motorcycles to park in vacant spaces. He was dogmatic... and sent us to places that also did not allow motorcycle parking. An hour and a half later, there was no parking within a reasonable distance... Yet still he would not budge even with 5 vacant spaces. A lot of time wasted and sweat in hot, humid conditions. Total disrespect of clients. Second last stop of a 2.5km odyssey... Very disappointed!!

2026-10-14 • via Nuitee
C
CHENGMING • couple • tw
1
沒說明退房超時規則，會強收費用。退房後無寄物服務，旅遊很不方便。強烈建議去住別家
Pros:

飯店離車站超近 床蠻好睡

Cons:

1. 沒有說明退房資訊。超時強收費用。2000日圓/小時
2. 跟櫃檯人員反應退房資訊不透明，但完全不理會我們，只想快點收超時費用。我不缺2000日圓，但觀感很不好
3. 退房後沒有寄物服務，後續行程受影響。
4. 只有第一天提供瓶裝水服務，我認為有種族歧視，至少我看到白人旅客都有每日瓶裝水
5.我是台灣人，因為這件事，我會建議我認識的台灣人都不要來這間旅館。我以後永遠不會再來熱海。

2026-10-10 • via Nuitee
S
shimada • solo_traveller • jp
7
2026-10-10 • via Nuitee
H
Hui • extended_group • tw
9
讚讚的
Pros:

很方便

Cons:

沒有

2026-10-09 • via Nuitee
Y
Yuka • couple • jp
8
2026-10-08 • via Nuitee