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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Heating
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Family rooms
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Pets allowed
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BBQ facilities
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Laundry
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Express check-in/check-out
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Private parking
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Accessible parking
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Shared lounge/TV area
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Vending machine - drinks
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Vending machine - snacks
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Outdoor furniture
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Picnic area
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Outdoor fireplace
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Invoice provided
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Smoke alarms
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Guest room sealed after cleaning
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Key access
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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Key card access
Review Highlights
Categories
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Property Description
Modern Accommodations
Waterwalk Charlotte Arrowood offers stylish and modern accommodations equipped with all the essentials for a comfortable stay, including a kitchen, flat-screen TV, and private bathroom.
Convenient Amenities
Guests can enjoy a range of convenient amenities such as a fitness center, free WiFi, and free private parking, making their stay hassle-free and enjoyable.
Great Location
Located just a short distance from popular attractions like Carowinds Amusement Park and Billy Graham Library, Waterwalk Charlotte Arrowood is the perfect choice for travelers looking to explore Charlotte. Book your stay now and experience the best of Charlotte!
If guest is within 50 miles of the hotel they won't be allowed to book with us. Or with a charlotte address.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Pets
Pets are allowed. Charges may be applicable.
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Internet
WiFi is available in the hotel rooms and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 13 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Location
Guest Reviews
They canceled my reservation
Professionalism of staff.
Didn't receive my refund yet didn't get to stay because I lived within the 50 mile radius is what I was told but was never notified that stipulation he said he would issue a full refund. Still haven't received it yet.
Good
Nothing
No Charlotte locals allowed 🤔
Overall, I like the hotel itself. It is convenient with all the qualities of a home atmosphere.
We've visited this hotel 3 times, each time there has been issues with our rooms, from the staff canceling our reservation to booking us into dirty rooms. This last stay did it for us. We had our reservation since April and enroute to the hotel which is about an 8 hour drive, we get a call an hour and half away from the hotel, stating that they were canceling our reservation. The staff has no morals and you would think that the manager would have been accommodating but she wasn't. They had that so what attitude and didn't care that we drove all that way to now have to drive around to find another hotel.
I did not like it at all, I did not stay requested a refund and haven’t gotten it yet
Rooms were nasty and dirty, people who were actually living there had the whole hallway and room smelling like a bathroom
The Rooms are lovely
The Parking
Staff
Clean and spacious worth every penny!!
Some of the staff lacked knowledge and empathy.
Nothing
After reserving a room, they told me me I lived too close to stay. Had to book a whole other room somewhere else.
Everything
Nothing
There was nothing that made this hotel spectacular.
We encountered a highly unsatisfactory experience. Prior to our scheduled arrival, we received a call informing us of staffing shortages, rendering a 3 PM check-in unfeasible. We were also advised of a laundry backlog, potentially leading to a shortage of towels upon our arrival. I inquired about the security of our reservation and was assured it was intact, prompting us to adjust our travel plans for a later arrival.
Approximately an hour into our journey, a different staff member contacted us to inform us that our reservation had been canceled due to our state of origin. This trip had been planned well in advance, and this issue had never previously arisen. This policy appeared to be reminiscent of procedures implemented during the 2020 COVID-19 pandemic. Upon referencing the earlier call, we were then informed that an exception would be made for our stay.
Upon our arrival, I observed that the guest preceding me in the check-in process was also from the same state and was successfully checked in. This observation was noted. We were subsequently provided with our room keys. The hallway was notably unclean, the room itself was unkempt, and the sheets exhibited staining. Given that I spent a total of six hours in the room due to prior engagements including a comedy show, a casino visit, and church, I did not formally lodge a complaint. My family occupied the room for a longer duration, and their needs may have differed. We hold the Water Walk in RDU in high regard; however, this particular Water Walk location falls significantly short of the standards set by its sister property.
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