The Seafront Hotel by Compass Hospitality

Dirty carpets coming away

We had booked a double room with a sea view. The photo had a large window but, after negotiating long narrow passages with low ceilings we were shown into a twin room with narrow window. They pushed the beds together but were left with single bedding. The bathroom had a strange smell. My husband went to complain and had a claustrophobic panic attack. A very nice lady helped him and moved us to a double room on the ground floor but it did not have a sea view.

Booked room was not available as hotel was busy. The room provided was in basement in a room that smelled of paint and cold as bathroom window vent left open and all room doors open to ventilate paint. Unsure on what was being painted as the room walls had water marks. The room provided was not as the pictures illustrates quality of rooms on booking.com - carpet worn, room needs updating and busty in places missed.
Only stayed the one night but according to the hotel housekeeping standards no housekeeping will enter room during your stay.

The bed was uncomfortable

The place was in utter chaos on arrival, we were told our booking had been cancelled and we were asked to sit for a time to allow her to look at it. Our sea view room which we had booked was not available, they did have a small double but that was it, as it was firework night we accepted as a lot of hotels were all booked up. We were not the only people who had issues. We were then promised complimentory breakfasts and drinks at the bar, on the evening when we returned and tried to get a drink no one was aware and she also hadn't added us to the breakfast list, the young man working reception that evening sorted that out for us and apologised for the errors, I felt sorry for him, but he was brilliant and got us sorted.

Difficult to find.Your looking for Bevilla hotel.
The sign actually says The Seafront. Very confusing.
We booked a double. They wanted to give us single beds.We ended up in the basement in a room that was being refurbished.

Twin beds, not the requested double. Not very clean. The shower had no pressure..Sea view room was nothing like the example room photos on booking.com. The hotel isn't signed as Belvilla - look for a hotel signed as the Seafront Hotel.

Reception staff were unsure were my room was it like a maze

Very minor thing rooms really hot

After a five-hour journey, we arrived at the Belvilla Seafront Hotel in Llandudno at 9pm, in the middle of one of the worst storms of the year, only to discover that our booking had been cancelled by the hotel group without Booking.com or ourselves being notified. This also happens to 2 other bookings, who we knew, who were there to attend a local event.

The attitude of the 3 members of staff on reception was absolutely appalling. No apology, no assistance finding alternative accommodation, no suggestions and seemingly no concern whatsoever that we had been left stranded late at night in dreadful weather conditions.

The only assistance offered was to point out what the Wi-Fi was. We even had to beg to be allowed to use a toilet!

I understand that mistakes happen, but the complete lack of compassion, professionalism and basic courtesy was disgraceful. At the very least, we deserved an apology and some practical help finding somewhere to stay.

This was an extremely stressful and upsetting experience, made considerably worse by the staff’s total indifference.

Both Belvilla and Booking.com need to take responsibility for this unacceptable situation. I would strongly advise anyone considering booking this hotel to think twice.

Utterly disgraceful customer service; a complete failure of basic hospitality.

There was no information of food or taxis we could acquire in the area a small booklet in the room would be helpful .

Parking.

Other aggressive guests

When I got to the hotel they said my reservation had been cancelled, they didn’t have a room for me