Kingston Hotel 13 - Penang Hills formerly known as Deview Hotel

Hotels
8 (954 reviews)
18 Jalan Pasar Pekan Ayer Itam , Ayer Itam , my

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Fire extinguishers
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
24-hour security
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Limited parking

Categories

Cleanliness
7.46
Several reviews mentioned issues with cleanliness, including dirty bedsheets, smelly rooms, and toilet flushing problems.
Service
8.43
Most reviews praised the friendly and helpful nature of staff, although some issues with management responsiveness were noted.
Location
8.97
Reviews consistently highlighted the hotel's excellent location near attractions and local markets.
Room Quality
7.92
Many reviews appreciated the spacious and comfortable rooms, though some mentioned poor sound insulation.
Amenities
7.45
Guests noted limited amenities, with some specific complaints about the bathroom and lack of hand towels.
Value for Money
7.91
Reviewers generally felt the pricing was reasonable for the location and amenities offered.
Food and Beverage
7.96
Positive sentiment around local food options being nearby, but inconsistencies in hotel-specific food offerings were noted.
Overall Experience
7.93
Overall sentiment was positive with a few complaints, maintaining a satisfactory experience for most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:29

Property Description

Convenient Location
Deview Hotel Penang is located just a short distance from popular attractions like Penang Hill and Penang Times Square, making it an ideal base for exploring the area.

Comfortable Accommodation
Guests can expect air-conditioned rooms with modern amenities, ensuring a comfortable stay. Family rooms are also available for those traveling with loved ones.

Delicious Breakfast Options
Start your day right with a buffet featuring continental or Asian breakfast options, setting you up for a day of adventure in Penang.

To experience convenience, comfort, and delicious breakfast options, book your stay at Deview Hotel Penang today!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8
Based on 954 reviews
Cleanliness: 7.46
Service: 8.43
Location: 8.97
Room Quality: 7.92
Amenities: 7.45
Value for Money: 7.91
Food and Beverage: 7.96
Overall Experience: 7.93
S
saleh • couple • my
6
2026-04-11 • via Nuitee
C
Chu • solo_traveller • my
9
2026-04-07 • via Nuitee
D
Danice • solo_traveller • my
10
Pros:

Clean and comfy

2026-04-06 • via Nuitee
N
Nurdina • couple • my
8
2026-04-06 • via Nuitee
P
PHSoo • couple • my
10
Pros:

The location

Cons:

The toiletries (quality ) are a bit below expectations.

2026-04-04 • via Nuitee
Z
Zullkifli • couple • my
8
2026-04-02 • via Nuitee
V
Vishallan • solo_traveller • my
9
Good value for short 1-2 days stay
Pros:

Its location which is close to kek lok si temple. Surrounded with authentic Chinese hawker stalls. Dinner spots kind of limited

Cons:

It’s clean , cosy and quiet

2026-04-01 • via Nuitee
W
wei shen • couple • my
7
Pros:

地点很好

Cons:

附近过了10点晚上就难找吃的

2026-04-01 • via Nuitee
Y
Yun Ni • couple • my
8
2026-03-31 • via Nuitee
C
Choon hau • couple • my
10
Pros:

Very thing is good

2026-03-28 • via Nuitee
Y
Y-peng • couple • my
10
2026-03-28 • via Nuitee
D
Dumisani 🇿🇼 • couple • zw
8
Pros:

Great location and views

Cons:

Noisy bar and guests. A bit overpriced for what you get.

2026-03-25 • via Nuitee
Y
Yee Fong • family_with_children • my
7
Ok for short stay
Pros:

As we like the local hawker food at wet market in morning just next door with a quite a few stalls open until afternoon, coffee shop on the other side of hotel and a short drive to nearby Paya Terubong food court for dinner, the location is super convenient. Kek Lok Si Temple is also very near this hotel. Decent sized room, toilet and shower and were clean. Appreciate that the hotel management gave us 4 rooms for my family on the same floor.

Cons:

The mattress was sunken due to heavy usage and of low quality which is unfortunate. A good night rest is an important factor to determine whether to come again or not.

2026-03-25 • via Nuitee
L
LENJOI • couple • my
8
perlu update lampu yang boleh malap atau terang di sudut pintu masuk
Pros:

turun hotel kedai makan semua dah ada…

Cons:

bilik terlalu terang.. tutup lampu bilik semua tapi bilik tandas tidak tutup terang susah nak tidur sebab bilik air itu guna kaca.. klu tutup semua lampu bilik terlalu gelap. yang ada bawa anak nak bancuh susu tak kan nak buka lampu terang untuk bancuh. jadi bila nak tidur tidak berapa lena disebabkan lampu bilik

2026-03-23 • via Nuitee
S
Soon Chin • family_with_children • my
8
2026-03-23 • via Nuitee
L
Low • couple • my
8
2026-03-23 • via Nuitee
L
Low • couple • my
8
Pros:

Location is good

Cons:

Bed not so comfortable , The mattress has sunk on one side. One more thing about the price….We booked early because we thought the price would be high, but it turns out it’s actually cheaper during the fasting month. It feels like we got cheated.”

2026-03-23 • via Nuitee
A
ali • solo_traveller • my
8
2026-03-17 • via Nuitee
M
Melinda • family_with_children • my
5
Pros:

Compare from the beginning of the previous deview and now I think Kingston need to provide the basic toiletries which include shower cap and sandals for the room. Toilet need to deep clean as I can see some yellow stains which had been quite sometimes . Overall ok and will back coz it’s really near to my MIL house.

Frankly if I would like to pay this rate there are more money worth paying hotel eg M social which the same time I checkout from Kingston when to M social the same days. Their facilities and toiletries which Kingston need to get some ideas from them especially room toiletries itself… keep it up Kingston, u guys can do it

Cons:

Pls read the above

2026-03-17 • via Nuitee
S
Sezghin • solo_traveller • ro
6
Nu merita costul
Pros:

Camera incapatoare, luminoasa, cu geamuri pe tot peretele exterior

Cons:

Internetul foarte slab, se deconecta la fiecare 5 minute, cand ajungi la hotel ai asteptari sa nu ti folosesti cartela pe roaming, in schimb aici nu se poate altfel. Apa de baut in camera nu ti se ofera, exista doar dispensere pe hol si va trebui sa ti umpli recipientul din camera, iar hotelul nu ofera mic dejun, va trebui sa alergi de dimineata prin imprejurimi..

2026-03-16 • via Nuitee