Kingston Hotel 13 - Penang Hills formerly known as Deview Hotel

Hotels
8 (1059 reviews)
18 Jalan Pasar Pekan Ayer Itam , Ayer Itam , my

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Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Family rooms
Lift / Elevator
Daily housekeeping
Designated smoking area
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Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Limited parking

Categories

Cleanliness
7.46
Several reviews mentioned issues with cleanliness, including dirty bedsheets, smelly rooms, and toilet flushing problems.
Service
8.43
Most reviews praised the friendly and helpful nature of staff, although some issues with management responsiveness were noted.
Location
8.97
Reviews consistently highlighted the hotel's excellent location near attractions and local markets.
Room Quality
7.92
Many reviews appreciated the spacious and comfortable rooms, though some mentioned poor sound insulation.
Amenities
7.45
Guests noted limited amenities, with some specific complaints about the bathroom and lack of hand towels.
Value for Money
7.91
Reviewers generally felt the pricing was reasonable for the location and amenities offered.
Food and Beverage
7.96
Positive sentiment around local food options being nearby, but inconsistencies in hotel-specific food offerings were noted.
Overall Experience
7.93
Overall sentiment was positive with a few complaints, maintaining a satisfactory experience for most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:29

Property Description

Convenient Location
Deview Hotel Penang is located just a short distance from popular attractions like Penang Hill and Penang Times Square, making it an ideal base for exploring the area.

Comfortable Accommodation
Guests can expect air-conditioned rooms with modern amenities, ensuring a comfortable stay. Family rooms are also available for those traveling with loved ones.

Delicious Breakfast Options
Start your day right with a buffet featuring continental or Asian breakfast options, setting you up for a day of adventure in Penang.

To experience convenience, comfort, and delicious breakfast options, book your stay at Deview Hotel Penang today!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8
Based on 1059 reviews
Cleanliness: 7.46
Service: 8.43
Location: 8.97
Room Quality: 7.92
Amenities: 7.45
Value for Money: 7.91
Food and Beverage: 7.96
Overall Experience: 7.93
Y
Yuan Wei • solo_traveller • my
7
Pros:

停车方便

Cons:

隔音差 ， 有烟味

2026-07-04 • via Nuitee
Y
YIN CHAW • solo_traveller • sg
6
Good location but below average hotel standards
Pros:

Location is good. Near KK Mart & 7-11. Plenty of eating establishments within walking distance.

Cons:

No tea & coffee prov8ded. No drinking water provided. Sound proofing is bad, can hear talking and movemts from corridor. Housekeeping staff's poor response.

2026-07-04 • via Nuitee
M
Mandy • couple • my
10
WELLDONE
Pros:

Staff friendly SUTHARSAN ELENA ARON

Cons:

All okay

2026-07-04 • via Nuitee
N
Norhaliza • couple • my
8
2026-07-03 • via Nuitee
S
Siva • solo_traveller • my
10
Dedicated
Pros:

SUTHARSAN Abdullah EXCELLENT

Cons:

Good

2026-07-03 • via Nuitee
S
Siva • solo_traveller • my
10
Exceptional staff
Pros:

SUTHARSAN Aaron Ellena Shirley Fandy fong nice staff

Cons:

No

2026-07-03 • via Nuitee
A
Ahmad • extended_group • my
10
EXCELLENT
Pros:

Staff Bagus Sutharsan Ellena Shirly Bilik besar view cantik

Cons:

All bagus

2026-07-03 • via Nuitee
A
Alvin See Thou • solo_traveller • my
10
Excellent
Pros:

Sutharsan Aaron Shirley excellent

Cons:

No

2026-07-02 • via Nuitee
A
Amy • couple • my
10
TOP NOTCH HOSPITALITY
Pros:

SUTHARSAN AARON SHIRLY BAGUS

Cons:

Nothing

2026-07-02 • via Nuitee
Y
Yanie • solo_traveller • my
10
Baik
Pros:

Sutharsan Aaron peramah

Cons:

All ok

2026-07-02 • via Nuitee
K
Kenny tang • couple • my
10
2026-07-02 • via Nuitee
G
GRace • extended_group • my
4
can be better.
Pros:

your location is very good.
location very convenience.

Cons:

the body towel is very old with yellow and dark. looking it was used very long time.
suggest to invest the washing machine and dryer at your hotel as will convenience to your customer.

2026-07-02 • via Nuitee
L
LOGESWARY A,/P GOBI • solo_traveller • my
8
2026-07-01 • via Nuitee
S
Sutarshan • couple • my
10
Pros:

Nice

2026-06-30 • via Nuitee
E
Eve Tan_96 • solo_traveller • my
5
2026-06-30 • via Nuitee
S
Sabaruddin • solo_traveller • my
10
Pros:

All good

Cons:

Nothing

2026-06-30 • via Nuitee
M
Muhammad Firdaus • couple • my
8
2026-06-29 • via Nuitee
N
Nelson • solo_traveller • my
10
2026-06-29 • via Nuitee
A
Azmi • solo_traveller • my
8
2026-06-27 • via Nuitee
L
Leena • extended_group • in
1
Cons:

There were no basic facilities such as tea or sugar sachets. The room did not have a separate cupboard to keep clothes, and it had an unpleasant smell. Drinking water had to be refilled from outside as no water bottles were provided. Even the iron was available only on a sharing basis, which was disappointing.
Additionally, there was no dining facility, and there were hardly any Indian food options nearby. Overall, it was a very disappointing experience and definitely not worth the money.

2026-06-26 • via Nuitee