Kingston Hotel 13 - Penang Hills formerly known as Deview Hotel

Hotels
8 (1020 reviews)
18 Jalan Pasar Pekan Ayer Itam , Ayer Itam , my

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Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Fire extinguishers
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Limited parking

Categories

Cleanliness
7.46
Several reviews mentioned issues with cleanliness, including dirty bedsheets, smelly rooms, and toilet flushing problems.
Service
8.43
Most reviews praised the friendly and helpful nature of staff, although some issues with management responsiveness were noted.
Location
8.97
Reviews consistently highlighted the hotel's excellent location near attractions and local markets.
Room Quality
7.92
Many reviews appreciated the spacious and comfortable rooms, though some mentioned poor sound insulation.
Amenities
7.45
Guests noted limited amenities, with some specific complaints about the bathroom and lack of hand towels.
Value for Money
7.91
Reviewers generally felt the pricing was reasonable for the location and amenities offered.
Food and Beverage
7.96
Positive sentiment around local food options being nearby, but inconsistencies in hotel-specific food offerings were noted.
Overall Experience
7.93
Overall sentiment was positive with a few complaints, maintaining a satisfactory experience for most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:29

Property Description

Convenient Location
Deview Hotel Penang is located just a short distance from popular attractions like Penang Hill and Penang Times Square, making it an ideal base for exploring the area.

Comfortable Accommodation
Guests can expect air-conditioned rooms with modern amenities, ensuring a comfortable stay. Family rooms are also available for those traveling with loved ones.

Delicious Breakfast Options
Start your day right with a buffet featuring continental or Asian breakfast options, setting you up for a day of adventure in Penang.

To experience convenience, comfort, and delicious breakfast options, book your stay at Deview Hotel Penang today!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8
Based on 1020 reviews
Cleanliness: 7.46
Service: 8.43
Location: 8.97
Room Quality: 7.92
Amenities: 7.45
Value for Money: 7.91
Food and Beverage: 7.96
Overall Experience: 7.93
S
Siangshen • extended_group • my
10
2026-06-05 • via Nuitee
M
Maza • solo_traveller • my
6
Pros:

Room , space decoration

Cons:

Sofa and bed got slightly bad smell ..no perfume

2026-06-03 • via Nuitee
J
Jayanthi suprmaniam • couple • my
8
2026-06-03 • via Nuitee
A
Anbumugilan • couple • my
9
2026-06-03 • via Nuitee
J
Jo1238 • solo_traveller • my
7
2026-06-02 • via Nuitee
H
Haziq • solo_traveller • my
10
2026-06-02 • via Nuitee
J
Jo1238 • solo_traveller • my
7
2026-06-02 • via Nuitee
M
MUTHU • solo_traveller • my
10
Pros:

All good...value for money

2026-06-02 • via Nuitee
N
Nasser • solo_traveller • be
10
2026-06-02 • via Nuitee
D
DONNY • couple • my
10
stay 3hari 2 malam pun baik
Pros:

tempat okay parking senang urusan senang kurang jem sikit

Cons:

tempat bersihh

2026-06-01 • via Nuitee
N
Norhaliza • couple • my
1
Cons:

FYI,

Hi, I have issue at the seaview hotel langkawi. Last night cannot sleep until morning got ghost disturb me all night.. i request to refund my payment for another 2 days that i already paid before. I already ask the hotel team & they said need to ask my booking apps if want to get my refund. We cannot sleep until Subuh. My head feels headache now like want to burst.. Kindly arrange my refund I cannot stay at this hotel. Hope you can consider my request this is very big issue if something happens to me this is not good for hotel review. Last night Before all off this happen to us.. I already request to change room because got issue with TV cannot function, hair dryer cannot function & toilet bowl cannot flushed properly. The reception said house keeping need to clean the room 1st once ready around 1 hour they will inform & change room. After 5 minutes they called & inform housekeeping cannot clean the room because working hours just until 11pm they to go back. She Saiz got 1 twin room at same level if I want. But I said i don’t want. I wait for the room to change today. We go out for dinner & after we back from dinner this things happen to us. Please & please consider my requests. Thank you.


Reply from hotel:👇

Dear Booking.com Customer Service Team,
Thank you for your email regarding Reservation No. 6132602007 for Ms.

We acknowledge the guest's feedback regarding the toilet bowl and
television in the assigned room. Upon receiving the complaint, our team
responded and offered an alternative room as an immediate solution.
However, the alternative room offered was declined by the guest.
As the hotel had taken reasonable steps to address the reported issues
during the stay, we regret to inform you that we are unable to approve the
guest's request for a full refund.
The guest continued to occupy the room and the reservation remains subject
to the booking terms and conditions agreed upon at the time of booking.

2026-06-01 • via Nuitee
T
Tharun • couple • my
10
2026-05-31 • via Nuitee
N
Nandini • solo_traveller • my
6
2026-05-31 • via Nuitee
N
Nelson • solo_traveller • my
10
2026-05-30 • via Nuitee
L
liansin • couple • my
8
干净安静 方便舒适
Pros:

附近每个星期六星期日都有早市 吃东西很方便后面还有24小时便利店也很方便买东西 停车费不是免费的要给5块钱

Cons:

顾客人多的时候没有引导办理入住 工作很慢

2026-05-30 • via Nuitee
N
Nelson • solo_traveller • my
10
2026-05-30 • via Nuitee
H
ha • solo_traveller • my
9
2026-05-30 • via Nuitee
M
molly • couple • my
10
Pros:

Sound proff and staff friendly

2026-05-30 • via Nuitee
N
Nelson • solo_traveller • my
10
2026-05-30 • via Nuitee
L
LI YONG • solo_traveller • my
10
Pros:

虽然不是尚大，但是却有小冰箱，很干净，有提供吹风机，沐浴露，而且位置很靠近很多吃的，来打扫的人也很友善，就是门卡只有一个有点麻烦😅,我希望可以改良这个门卡的问题，值得再来住😃

Cons:

门卡就是一个罢了很麻烦，最好两个，因为有时候留人在酒店呆着，上来的人也麻烦，进进出出很麻烦，很多灯光但是灯光都是属于比较暗的

2026-05-29 • via Nuitee