JW Marriott Hotel Monterrey Valle

Hotels
•
JW Marriott Hotels & Resorts
8.9 (199 reviews)
Avenida del Roble 670, Valle del Campestre , Monterrey , mx

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Comfortable
Good location
Friendly staff
Delicious food
Cons:
Expensive
Inconsistent service
Issues with amenities

Categories

Cleanliness
8.84
General sentiment was positive; the place is described as very clean.
Service
9.31
Mentioned as courteous and friendly staff, but some reviews pointed out inconsistent service.
Location
9.35
Several reviews highlighted the excellent location as a major positive.
Room Quality
8.8
Rooms are spacious and comfortable, with good amenities.
Amenities
8.33
Some mentions of empty mini-bar and inadequate room service.
Value for Money
8.29
Some reviews found the hotel to be expensive, impacting perceived value.
Food and Beverage
9.34
Breakfast and dinner received high praise, described as delicious.
Overall Experience
8.91
Overall positive experience despite minor issues; guests felt safe and comfortable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:57

Property Description

Luxurious Accommodation
Indulge in 5-star luxury at JW Marriott Hotel Monterrey Valle, offering non-smoking rooms with modern amenities like free WiFi, TV, and air conditioning.

Top-Notch Facilities
Enjoy a range of facilities including a fitness centre, outdoor pool, and terrace, perfect for relaxation and unwinding during your stay.

Convenient Location
Located near must-visit attractions like Obispado Museum and MARCO Museum Monterrey, with Monterrey International Airport just a short drive away.

Experience elegance and comfort at JW Marriott Hotel Monterrey Valle.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for US$50 per person per night when using an existing bed.
    People no matter the age stay for US$50 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 199 reviews
Cleanliness: 8.84
Service: 9.31
Location: 9.35
Room Quality: 8.8
Amenities: 8.33
Value for Money: 8.29
Food and Beverage: 9.34
Overall Experience: 8.91
E
ERIKA EDS • extended_group • mx
1
turismo nacional no te acerques a ese marriot te tratan pesimo
Pros:

no tengo tema con el hotel sino con el personal trata al turismo nacional como si fueramos lo peor, particulamente la gente de seguridad, no estan arreando vacas ni tampoco me pueden estar quitando de las areas comunes si me quedo sentada con un cliente o mi compañero de trabajo

Cons:

Es el dia de hoy que el hotel se comprometio a darme una respuesta de la falta de respeto del gerente de seguridad a nosotros invadio nuestra privacidad siguiendonos y cuestionando mi estancia y yo estaba en pleno meeting en mi habitacion. Me atendio la gerente Teresa e incluso le mostramos el video de la arbitrariedad de su gente de seguridad. Tengo el video y lo voy a subir a redes

2026-01-19 • via Nuitee
C
CARRILLO • couple • mx
10
Agradable estancia y céntrica
Pros:

Muy cómodo

Cons:

Está súper todo

2026-01-02 • via Nuitee
A
Ana • couple • mx
10
2025-12-22 • via Nuitee
R
Ronnie • solo_traveller • us
7
Nice hotel. Courteous very good staff
Cons:

Uneven : towel service, no robes, room service was on time but not always what we ordered.

2025-12-16 • via Nuitee
R
ralph • couple • br
8
quarto bem espaçoso
Pros:

bem confortável e excelente café da manhã

2025-12-16 • via Nuitee
M
Maria • couple • mx
10
Cons:

They didnt charge me what was on my reservation through booking it was more.

2025-12-11 • via Nuitee
J
Josue • family_with_children • us
9
I felt very comfortable and secure at the hotel and its premises. I love the Mexican breakfasts!
Cons:

The hotel was very expensive.

2025-10-19 • via Nuitee
L
Leon felipe
10
Pros:

Todo muy limpio excelente servicio y comodidad

2025-10-12 • via Nuitee
K
Karola • family_with_children • mx
9
Súper opción
Pros:

La ubicación es muy buena, todos los locales comerciales que tiene hacen que valga mucho la pena quedarse ahí.
La cena en el hotel está muy rica pero el desayuno es espectacular .

Cons:

Me pareció caro

2025-10-11 • via Nuitee
F
Francine • family
10
Pros:

Muy bien hotel volvería a llegar ahí , precios altos

2025-10-05 • via Nuitee
X
Ximena
10
Pros:

I like the service and the ambient

2025-10-03 • via Nuitee
R
Ricardo Robinson
6
Pros:

Nice hotel but the check-in was terrible I came in early to see if I could get a room before 3 pm
I understand the rules, but they gave me false expectations, as I moved into my room at about 3:30

2025-10-02 • via Nuitee
M
Miguel • family
8
Pros:

Good but not cost relative...
the arrival.-
the parking lot isn't assigned and your car isn't safe as must when you are paying one of the most expensive fee of whole hotels in the area, i asked for the valet, the answer was a BIG NOT AVAILABLE, 300 usd for a non available valet ? , so i went to the parking lot, no big deal, there's a lot of space but as the hotel is inside the arboledas park, you will be parked as everybody in the mall, non dedicated parking, at least a parking arm, something that makes you feel you car is safe.
parking fee.-
the hotel offers a day pass ticket for 7.50 usd , but again. 300 usd fee for a non free parking?
Pool.-
the pool isn't heated. is an outside pool that is truly fancy ,but the pool area isn't, , remember is 4 diamonds hotel.

in overall, room is good, not the greatest but it's ok. good amenities at bath, food is great. the team is warm and makes you feel at home. try the morning breakfast is pretty cool.

resume: 4 diamonds represents luxury pleasure and warmness , this hotel is far to meet that expectation. if you want to be closer to the arboledas and san pedro area , take it. if you want to have a pleasant luxory stay, choose other options like live Aqua , or another from the same brand like Westin. those are more price-experience balanced

2025-10-02 • via Nuitee
J
Josemaria • solo_traveller • mx
9
Wonderful place, loved the staff
Pros:

Didn't try it, I though I had free breakfast with my genius level

Cons:

I liked everyhing

2025-10-02 • via Nuitee
L
lorena
8
Pros:

Staff could do better

2025-09-29 • via Nuitee
F
Fernando
10
Pros:

Excelente cama y almohadas

2025-09-14 • via Nuitee
C
Claus
10
Pros:

Very nice hotel, most likely the best hotel in Monterrey, also very expensive.

2025-09-14 • via Nuitee
J
JUAN CARLOS GUARRO
10
Pros:

excelente habitación y el hotel cuenta con un excelente gym las 24 horas

2025-09-03 • via Nuitee
M
Miriam • family
10
Pros:

Me encanta

2025-08-30 • via Nuitee
D
dora • friends
8
Pros:

El buffet deliciosos

2025-08-18 • via Nuitee