JW Marriott Hotel Monterrey Valle

Hotels
•
JW Marriott Hotels & Resorts
8.9 (211 reviews)
Avenida del Roble 670, Valle del Campestre , Monterrey , mx

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Comfortable
Good location
Friendly staff
Delicious food
Cons:
Expensive
Inconsistent service
Issues with amenities

Categories

Cleanliness
8.84
General sentiment was positive; the place is described as very clean.
Service
9.31
Mentioned as courteous and friendly staff, but some reviews pointed out inconsistent service.
Location
9.35
Several reviews highlighted the excellent location as a major positive.
Room Quality
8.8
Rooms are spacious and comfortable, with good amenities.
Amenities
8.33
Some mentions of empty mini-bar and inadequate room service.
Value for Money
8.29
Some reviews found the hotel to be expensive, impacting perceived value.
Food and Beverage
9.34
Breakfast and dinner received high praise, described as delicious.
Overall Experience
8.91
Overall positive experience despite minor issues; guests felt safe and comfortable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:57

Property Description

Luxurious Accommodation
Indulge in 5-star luxury at JW Marriott Hotel Monterrey Valle, offering non-smoking rooms with modern amenities like free WiFi, TV, and air conditioning.

Top-Notch Facilities
Enjoy a range of facilities including a fitness centre, outdoor pool, and terrace, perfect for relaxation and unwinding during your stay.

Convenient Location
Located near must-visit attractions like Obispado Museum and MARCO Museum Monterrey, with Monterrey International Airport just a short drive away.

Experience elegance and comfort at JW Marriott Hotel Monterrey Valle.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 211 reviews
Cleanliness: 8.84
Service: 9.31
Location: 9.35
Room Quality: 8.8
Amenities: 8.33
Value for Money: 8.29
Food and Beverage: 9.34
Overall Experience: 8.91
M
Miriam • solo_traveller • pa
10
2026-08-13 • via Nuitee
T
TAKENORI • extended_group • sg
9
2026-07-19 • via Nuitee
M
Martín • family_with_children • mx
9
2026-07-13 • via Nuitee
T
TAKENORI • extended_group • sg
8
バグース
2026-07-10 • via Nuitee
R
Rene • extended_group • nl
10
2026-07-01 • via Nuitee
T
Takeshi • solo_traveller • jp
8
快適だが高い！
Pros:

金額以外すべて

Cons:

金額

2026-06-24 • via Nuitee
O
Oscar • solo_traveller • mx
8
Pros:

en general, bien... bar, desayuno, la habitacion bien.

Cons:

solo el precio, por arriba de lo que se recibe

2026-06-20 • via Nuitee
I
Ignacio F • couple • mx
8
2026-06-13 • via Nuitee
N
Noemie • couple • mx
10
Un hotel muy confortable en medio de San Pedro Garza!
Pros:

Limpio, tranquilo, un espacio donde relajar después de un día de trabajo.

2026-06-08 • via Nuitee
J
jorge • family_with_children • mx
10
Pros:

EL DESUNO ESTA EXCLENTE, SOLO QUE NO COMPRNDO POR QUE SI LA RESRVA ES DOBLE Y EN LA MISMA INICA DESAYUONO INCLUIDO. SOLO ME HICIERON VALIO UN DESAYUP Y NO DOS. LA HABITACION ES DOBLE
( CLARAMENTE DOS PERSONAS ) ESTO NO ME PERCIO NADA BIEN PERO ME DIJO EL HOTEL QUE ESTO ES LO QUE DIO LA APLIACAION BOKING

Cons:

QUE NO ME DIEROAN LOS DOS DEASYUNOAS YA QUE ES HABITACION DOBLE.....

2026-04-30 • via Nuitee
F
Frank • couple • de
6
2026-03-15 • via Nuitee
M
Monica • family_with_children • mx
10
2026-02-26 • via Nuitee
E
ERIKA EDS • extended_group • mx
1
turismo nacional no te acerques a ese marriot te tratan pesimo
Pros:

no tengo tema con el hotel sino con el personal trata al turismo nacional como si fueramos lo peor, particulamente la gente de seguridad, no estan arreando vacas ni tampoco me pueden estar quitando de las areas comunes si me quedo sentada con un cliente o mi compañero de trabajo

Cons:

Es el dia de hoy que el hotel se comprometio a darme una respuesta de la falta de respeto del gerente de seguridad a nosotros invadio nuestra privacidad siguiendonos y cuestionando mi estancia y yo estaba en pleno meeting en mi habitacion. Me atendio la gerente Teresa e incluso le mostramos el video de la arbitrariedad de su gente de seguridad. Tengo el video y lo voy a subir a redes

2026-01-19 • via Nuitee
C
CARRILLO • couple • mx
10
Agradable estancia y céntrica
Pros:

Muy cómodo

Cons:

Está súper todo

2026-01-02 • via Nuitee
A
Ana • couple • mx
10
2025-12-22 • via Nuitee
R
Ronnie • solo_traveller • us
7
Nice hotel. Courteous very good staff
Cons:

Uneven : towel service, no robes, room service was on time but not always what we ordered.

2025-12-16 • via Nuitee
R
ralph • couple • br
8
quarto bem espaçoso
Pros:

bem confortável e excelente café da manhã

2025-12-16 • via Nuitee
M
Maria • couple • mx
10
Cons:

They didnt charge me what was on my reservation through booking it was more.

2025-12-11 • via Nuitee
J
Josue • family_with_children • us
9
I felt very comfortable and secure at the hotel and its premises. I love the Mexican breakfasts!
Cons:

The hotel was very expensive.

2025-10-19 • via Nuitee
L
Leon felipe
10
Pros:

Todo muy limpio excelente servicio y comodidad

2025-10-12 • via Nuitee