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Facilities
Property facilities
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Family rooms
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Lift / Elevator
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Luggage storage
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Fax/photocopying
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Facilities for disabled guests
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Non-smoking throughout
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Wheelchair accessible
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Kid meals
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Lower bathroom sink
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Infinity pool
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Emergency cord in bathroom
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Shallow end
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Visual aids: Braille
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Property cleaned by professional cleaning companies
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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24-hour security
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Pool sun loungers
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Internet access
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Wine release events
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Exercise/lap pool
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Secured parking
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Garage
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Swimming nearby
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Hewitt Resort Naha, a 5-star hotel built in 2021, offers allergy-free rooms and free WiFi. The elegant rooms provide a comfortable stay for guests seeking luxury and comfort.
Convenient Location
Located in Naha, this hotel is within proximity to popular attractions such as Naminoue Beach, Tamaudun Mausoleum, and Nakagusuku Castle. Guests can easily explore the city and its historical sites with ease.
Exceptional Service
With multilingual staff available 24/7, including English, Japanese, and Chinese speakers, guests can expect top-notch service and assistance throughout their stay. Whether it's local recommendations or general inquiries, the staff is dedicated to ensuring a memorable experience.
Book your stay at Hewitt Resort Naha for a luxurious and convenient hotel experience.
The Infinity Edge Pool will be closed for maintenance on Monday, September 1, 2025.
Please note that the hotel will be closing "The Infinity Edge Pool" for maintenance on the following dates: 22nd December, 2025.
Location
Guest Reviews
Emplacement
Le service manque clairement d’hospitalité. Malgré les créneaux de réservation pour le petit-déjeuner, il y a énormément de monde et il faut faire la queue. Nous avons également découvert seulement sur place que l’accès à la piscine était payant, ce qui n’était pas clairement indiqué.
Autre point, place de parking indisponible à l’hôtel, nous avons dû nous garer à l’extérieur dans un parking payant.
Dans l’ensemble, l’expérience ne correspond pas du tout au standing attendu d’un 5 étoiles.
The breakfast was overall good, the beds were comfortable, and the location of the accommodation was also very good.
For a 5-star hotel, we were quite disappointed with the overall level of service. We visit Japan quite often and have stayed in many different hotels, so we do have experience to compare. We are definitely not demanding guests. On the contrary, we always try to keep the room tidy and clean because we respect the work of the housekeeping staff and want to make their job as easy as possible. We care about cleanliness everywhere just as we do at home.
During our stays in Osaka and Tokyo, even 4-star hotels managed housekeeping much better than here — towels were changed daily, beds were neatly made, and missing amenities were always refilled without any issues.
Here, the room was cleaned properly and towels were replaced only on the first day after our arrival. After that, the housekeeping service became very inconsistent. Sometimes even the trash bins were not emptied, despite us placing all rubbish properly inside them. Used toothbrushes were thrown away, but no new ones were provided.
At breakfast, if you arrived after 7:30, almost everything was already empty. In the reception lobby it was very hot and stuffy because the air conditioning did not seem to be working.
One more thing surprised us — in Japan it is usually very common for hotels to offer umbrellas for guests to borrow during rainy weather. Here, that option was not available, so we had to buy our own umbrellas. In the end, we left them at the hotel as a small gift for future guests.
These are basic standards that should be expected even in a 4-star hotel, let alone a 5-star one, which is why the whole experience felt rather strange and disappointing to us.
Complimentary breakfast
We had to pay for the pool.
ロケーション最高です！そして、なんと言っても朝食が美味しいです。スタッフの皆さんもとても親切でした。
3人で宿泊しまして、部屋は少し狭くて動きづらかったですが、viewが良い方側で良かったです。
L’emplacement
La literie n’est pas très confortable, le petit déjeuner, très limité en terme de choix et froid …
Great location. Clean rooms but fewer amenities than other hotels in Japan. Additional charge for pool but relatively cheap. Nice rooftop bar. Parking easy and well priced, lovely staff.
The pool area was beautiful and the room was clean. Breakfast is served on the 13th floor with an amazing view of the city.
The staff weren’t as friendly or helpful as other places I’ve visited in Japan. We were also charged £5 to use the pool which I found very disappointing.
Nepali staff is so friendly
Good vibes
Not so near Kokusai Dori so not too noisy and crowded about 10-15min walk, 5min walk from Yui rail station so easy access from airport. Buffet breakfast is good too.
Need to pay to use the infinity pool.
全部がよかったです！
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