Scandic Grand Central Helsinki

Hotels
•
Scandic
8.9 (6482 reviews)
13 Vilhonkatu , Helsinki , fi

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Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Central location
Great breakfast
Friendly staff
Comfortable rooms
Cons:
Housekeeping issues
Limited amenities
Room size concerns

Categories

Cleanliness
8.35
Some reviews mention issues with room servicing, indicating room cleanliness could vary.
Service
9.35
Staff were generally found to be helpful and friendly, despite some communication issues.
Location
9.35
Multiple reviews praise the central location, especially proximity to the train station.
Room Quality
8.85
Rooms are described as comfortable, though some guests found them on the small side.
Amenities
8.35
Amenities such as sauna and room facilities received mixed feedback, affecting perception.
Value for Money
8.85
Generally seen as good value, though some felt additional amenities could enhance this.
Food and Beverage
8.85
Positive comments about breakfast; however, some reviews indicated room service could improve.
Overall Experience
9.25
Overall satisfaction is high with a recommendation for returning to the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:40

Property Description

Luxurious Accommodation

Scandic Grand Central Helsinki offers modern, air-conditioned rooms with comfortable amenities such as flat-screen TVs and private bathrooms. The safety deposit box adds an extra layer of security for guests' peace of mind.

Wellness and Dining

Indulge in relaxation at the hotel's sauna and fitness centre, or explore the garden and terrace for a tranquil retreat. Start your day with a delicious buffet breakfast and savor European cuisine at the on-site restaurant, with special dietary options available upon request.

Convenient Location

Located in the heart of Helsinki, Scandic Grand Central Helsinki provides easy access to popular attractions like Helsinki Central Station and the Helsinki Music Centre. Explore the city with complimentary bikes or unwind in the shared lounge. Book your stay now for a memorable experience!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HEL

Location

Guest Reviews

8.9
Based on 6482 reviews
Cleanliness: 8.35
Service: 9.35
Location: 9.35
Room Quality: 8.85
Amenities: 8.35
Value for Money: 8.85
Food and Beverage: 8.85
Overall Experience: 9.25
R
Ray • couple • us
10
Execellent one night staycation.
Pros:

Breakfast was excellent. Enjoyed walking through the various hallways of the hotel. Staff was extremely friendly. Will return for another staycation, the next time we will stay longer.

2026-02-14 • via Nuitee
C
chingya • extended_group • tw
9
Pros:

就有車站旁邊，也有電梯可以到達2樓。

Cons:

訂兩間房，check-in只給一間房，後來經過確認是兩間房沒錯，但兩間房間的距離很遠，頗不方便。

2026-02-14 • via Nuitee
M
Marko • family_with_children • de
10
Pros:

Ein schönes Hotel in bester Lage. Dankeschön!

2026-02-14 • via Nuitee
R
Ralitsa • solo_traveller • bg
10
2026-02-14 • via Nuitee
J
Julie • extended_group • ch
10
Pros:

Zentrale Lage, schöne Zimmer, leckeres Frühstück

2026-02-14 • via Nuitee
R
Ralitsa • solo_traveller • bg
10
2026-02-14 • via Nuitee
Y
Yang Jein • extended_group • my
8
2026-02-13 • via Nuitee
H
Honami • couple • jp
8
アクセス、内装はとても素敵で満足感のある滞在でした。
Pros:

駅裏でアクセスは非常に良いです。ホームにもホテル名が書かれたドアがあるので入れるのか、、、？と思いましたが確信は持てず分かりにくかったので結局外に出て正面入り口から入りました。ホームのあの扉から入れたら大変よかったのですが😂
正面入り口は階段しかありませんがすぐ左横にスロープ、その中にリフトがありました。
チェックインの際に€20でアップグレードを提案してもらったのでアップグレードしました。部屋は清潔で広く快適でした。
建物やインテリアもトータルコーデが完成されており上質な空間での滞在を楽しむことができました。
フロントスタッフもみなさん丁寧でした。

Cons:

歴史的な建物の再利用をされているので仕方がない面でもあるよでしょうが、バリアフリーではなくドアのところなどは車輪が引っかかって大変でした。スロープの方の入り口から入るとフロントがわかりにくく少し迷いました😞
予約時にバスタブをリクエストしましたが残念ながらアップグレード後のお部屋にはバスタブはありませんでした。チェックイン時に確認しなかった、アップグレードしたのだからバスタブもついているだろう、と思い込んだこちらにも非がありますし、アップグレード代金の返金手続きも面倒で一泊だけの利用だったので部屋の変更は要求しませんでした。

2026-02-13 • via Nuitee
I
ITATI VERONICA ELISABET • solo_traveller • ar
10
Pros:

Divino el Gym y todo!

Cons:

Nada

2026-02-12 • via Nuitee
P
Pema • couple • ch
9
Pros:

Frühstück war sehr gut

2026-02-11 • via Nuitee
S
Subroto • couple • us
7
Go to the other Scandic at the station.
Pros:

Breakfast spread. Location. Restaurant staff.

Cons:

Confusing name, location, and directions due to another Scandic nearby. I

Their luggage elevator malfunctioned, and I got stuck in there for 20 mins with no response from staff. Fortunately, my wife was outside and was able to get help. I was close to calling the 112 as I was feeling claustrophobic.

The staff at the reception found it humorous.

2026-02-11 • via Nuitee
M
Mario • solo_traveller • nl
10
2026-02-11 • via Nuitee
A
Anneli • couple • fi
10
Erinomainen
2026-02-11 • via Nuitee
Y
YUN YU • extended_group • tw
10
2026-02-11 • via Nuitee
V
V • solo_traveller • nl
8
Pros:

De ligging van het hotel en de verzorgde kamers

Cons:

Dat op zondag het restaurant niet open was en op maandag de bar gesloten was.

2026-02-11 • via Nuitee
C
Cemre • family_with_children • cy
5
Pros:

Konumu - tren istasyonunun dibi.

Cons:

Kahvaltı yetersiz
Check in cok geç ve check out cok erken!
Cocuklar icin sunulan çek yat konforsuz ve kenarindaki büyük boşluklar dolayisi ile cok tehlikeliydi.

Family suit/aile suiti diye tuttuğumuz oda kesinlikle bir suit, veya aileye uygun değildi.

Saunayi kullanmak için havlu ve otel terliği talep ettik; tek kullanimlik basit bir otel terliği için bizden terlik başına 6 Euro ücret aldılar!

Tren istasyonunda bir işiniz yoksa bu oteli tercih etmenize gerek yok

2026-02-10 • via Nuitee
J
Johannes • couple • nl
8
Pros:

kamer en locatie

Cons:

niets

2026-02-10 • via Nuitee
A
Alkaabi • couple • ae
7
Pros:

The hotel was cozy and nice, I stayed for one night. They can store your luggage temporarily for one day when you check out and later you can pick them. The hotel is in the center of the city and everything is near by and is a walking distance.

Cons:

You have to carry your luggages by yourself to your room, as there is no luggage service to room. It is common in most hotels in Helsinki. However one of the staff was friendly and offered to help us.

2026-02-10 • via Nuitee
M
Maggie • couple • sg
8
Memorable experience
Pros:

Very central to the train station, easy to locate

Cons:

No phone in room, need to use own cellphone to contact reception, which didn’t work due to phone system changes acc to staff

2026-02-09 • via Nuitee
Y
Yichun • couple • tw
6
Cons:

不知道要訂什麼房型才能住到飯店本館。一堆樓梯上上下下對拿大件行李的客人很麻煩

2026-02-09 • via Nuitee