Thompson San Antonio - Riverwalk, by Hyatt

Hotels
•
Thompson Hotels
9.4 (430 reviews)
115 Lexington Avenue , San Antonio , US
+1 210-876-1234

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Luxury amenities
Professional staff
Cons:
Poor food service
Check-in delays

Categories

Cleanliness
8.69
Issues with room service and overall cleanliness were noted, particularly regarding food quality.
Service
10
While some service delays were reported, the overall staff was attentive and professional.
Location
10
Conveniently located for exploring nearby attractions, restaurants, and entertainment.
Room Quality
10
The room was attractive and well-appointed, though it did not meet some specific expectations.
Amenities
10
The hotel featured excellent amenities, contributing to an enjoyable stay.
Value for Money
9.16
Paid a premium but faced significant issues that impacted overall value.
Food and Beverage
7.7
Multiple issues reported with food service including incomplete orders and quality.
Overall Experience
9.65
An overall disappointing experience overshadowed by service issues, despite positives in certain areas.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:38

Property Description

Luxurious 5-Star Stay in the Heart of San Antonio

Thompson San Antonio offers a lavish experience with its top-notch amenities and prime location.

Exquisite Dining and Entertainment

Indulge in a delightful culinary experience at the hotel's restaurant, followed by evening entertainment for a perfect night out.

Wellness and Leisure Facilities

Stay active at the fitness centre, unwind at the bar or shared lounge, and take in the serene views from the garden or terrace.

Book now for an unforgettable stay at Thompson San Antonio, where luxury meets convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Property Video

Guest Reviews

9.4
Based on 430 reviews
Cleanliness: 8.69
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 9.16
Food and Beverage: 7.7
Overall Experience: 9.65
S
Steven • family_with_children • us
5
Not worth the money
Pros:

The pool was good, although the bar are was unattended which meant the wind was blowing all the materials around

Cons:

The rooms were clearly not cleaned regularly, although clean bedding/towels etc was put down the floors always seemed dirty/dusty. We had found evidence of previous occupiers drug use in the room initially also which meant requesting a room change

2026-10-14 • via Nuitee
J
John • couple • us
10
Pros:

Beautiful hotel

Cons:

Food could be better

2026-09-14 • via Nuitee
K
Kirenia • family_with_children • us
8
2026-09-13 • via Nuitee
J
Jeremy • couple • us
10
2026-09-10 • via Nuitee
D
deyonna • couple • us
9
2026-08-27 • via Nuitee
D
Daniela • solo_traveller • us
9
Loved everything except the cold shower
Pros:

The hotel has so many great details added to the room like a face and eye masks for you to elevate your stay.

Cons:

The hot water wasn’t working in my room and I had to take a cold shower. I realized this late into the night when I showered and I didnt want to have to call the staff to come fix it as I just wanted to get into bed.

2026-08-27 • via Nuitee
H
Hunter • couple • us
10
It’s great every time
Pros:

Rooftop

Cons:

Need more scooters out front to bounce to the venues close by

2026-08-23 • via Nuitee
A
Ashot • couple • us
10
2026-08-07 • via Nuitee
S
Silas • extended_group • us
10
2026-07-16 • via Nuitee
M
MARCELO • solo_traveller • mx
6
Bueno
Pros:

que es moderno

Cons:

ubicación

2026-07-09 • via Nuitee
A
asX7413YN • Family
8
A Very Pleasant Stay
Pros:

I had an outstanding experience at the Hyatt Thompson in San Antonio! From the moment I arrived until the time I checked out, every member of the staff went above and beyond to make me feel welcome.

The entire team, especially Julie (front desk), Seth (valet) and Connie (car drop off service) was incredibly courteous, kind, and professional. Every interaction was met with genuine warmth, friendly smiles, and a willingness to help. It was clear that providing exceptional guest service is a priority, and their attention to detail truly made my stay memorable.

It’s rare to encounter a hotel where every staff member consistently delivers such outstanding hospitality. Their positive attitudes and dedication created a relaxing and enjoyable experience that exceeded my expectations.

I highly recommend the Hyatt Thompson to anyone visiting San Antonio. Thank you to the amazing staff for making my stay so comfortable—I look forward to returning!

2026-07-01 • via Tripadvisor
M
M193WJamandar • Family
10
Incredible experience!
Pros:

We can’t speak highly enough about the incredible experience and staff at the Thompson! The front desk staff (shoutout to you, Mo) are always so friendly and go above and beyond to take care of the guests! Garrett and the spa staff are amazing as well. Can’t recommend The Thompson experience enough!

2026-06-29 • via Tripadvisor
N
npsp2026 • NONE
2
Horrible experience staying at Thompson Hotel Over billing Experience
Pros:

Worst experience ever, after ckeck out settling the bills 5 days back I was shocked a charge to my card for $125 today, this is unorofessional & should not never happened. Will never stay again at any of thompson Hotels property. This was my 2nd stay in last 15 days in San Antonio & Dallas. SAT experience was horrible, restuarant do not have ordered rink from Menu later is was send to my Room, which is good but 0 billing to charge $125 was kind cheating a customer.

2026-06-27 • via Tripadvisor
G
genevac2019 • NONE
6
Read this review with a grain of salt everyone has their own experiences
Pros:

Hotel its self was nice but the check in process was a terrible experience. I would not recommend a stay here as we experienced delay at check in rooms were not available until 5pm on top of this when I can to double check around 4:10 For an updated On check in which is 4 for the general hotel check in. During this time security approaches during my discussion with front desk staff where I was calm and polite, we were subsequently followed up to the pool area where I was relaying the update on the room to my mother. My father noticed this incident as he was standing off to the side while I spoke to front desk staff . This was my experience at this specific location, I have not had this experience at other Thompson locations . On top of this after these issues, we left for dinner and once we returned there was a note and a gift of nuts in my room and I have a severe nut allergy. I was not happy about this but did not want to further complain.

2026-06-25 • via Tripadvisor
P
Paulo • couple • us
10
great experience and very nice rooms
Pros:

excellent staff, extremely nice and helpful, always willing to help, we missed breakfast so we doordashed and i wanted to surprise my fiance with the room service service ( she loves the metal lids experience in hotels ( you know, women with service and food :) ), so i went to the rest and asked if i could borrow a couple of plates and the metal lids to do that for her, they helped me with plates lids a cart, utensils etc, she was so happy when i knocked the door and came in with the whole cart, deff make her day with that.

also it was her bday and the front desk left cake and a bottle in the room when we were out. it was very nice and thoughtful of them. Thanks to everyone.

Cons:

no complaints on anything, just a little pricey, valet parking a little high as well ( there is no much options to park around) so it was neccesary to use the service, but it was worth it overall.

2026-06-25 • via Nuitee
J
J1138HXtravish • Business
10
Connie is the One
Pros:

Connie is amazing, great personality and informative. Truly a pleasure makes you feel comfortable and welcomed.

2026-06-24 • via Tripadvisor
Q
Quitaevette • Couples • Houston, Texas
10
Amazing Stay!
Pros:

We very much enjoyed our stay at the Thompson. The service at every level was excellent! Korbin was very pleasant while handling our bags and even made recommendations for things to do while we were there for our anniversary weekend. Connie was a delight as well. She was readily available to drive us to various locations and gave us a history lesson on San Antonio. Ashley at guest services was also a joy and was a bright and smiling face to see upon our arrival. The rooms were beautiful and immaculately clean. (A big plus in my book). We also enjoyed that amazing views from the rooftop bar. We will definitely be returning.

2026-06-22 • via Tripadvisor
J
jocelynj694 • Business
10
Top tier Thompson
Pros:

This is my favorite Thompson. Near enough to access the riverwalk, but just far enough out to make you feel like you’re in your own pocket of San Antonio. You can dine in hotel, but also pick up top tier restaurants on Broadway and The Pearl, all just 5min drive away.

Julie and the team here are outstanding, from the moment you walk in, checking on you mid-stay and when you leave. I can’t wait to rebook.

2026-06-03 • via Tripadvisor
S
S2210AJjennifert • Family
10
Weekend Getaway
Pros:

We had an amazing experience, and Korbin was the icing on the cake. Korbin made us feel right at home from check-in to check-out!

2026-06-01 • via Tripadvisor
6
606rebeckam • Couples
10
Great Service!!!
Pros:

Korbin, the bellman, made our hotel stay exceptional from the moment we arrived. He was friendly, professional, and went above and beyond to make us feel welcome. He handled our luggage with care, provided helpful information about the hotel and local area, and always greeted us with a smile.

2026-05-30 • via Tripadvisor